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2.0 84 Reviews

Specsavers Optical Group Complaints Summary

22 Resolved
62 Unresolved
Our verdict: When using services from Specsavers Optical Group with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Specsavers Optical Group reviews & complaints 84

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6:25 am EDT
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Specsavers Optical Group glasses

Had appointment at opticians today to pick up my Vari focul glasses and sun glasses today 2nd June but received a call yesterday to say that there was a problem with sun glasses and they would not be ready until next week I am going on holiday on Tuesday the 5th and required them for this and they were aware of this when they were ordered. They then said that they could make me up some distance glasses which I said were no good to me they then suggested that I could take the glasses with the wrong size lenzies and that would at least cover my holiday went in to take a look at them and there was a gap around the frame metween the frames and lenzies when I tried them on the girl saidd that you could not see the gap I asked her to try them on and you could clearly see the gap but I gave them the benefit of the doubt brought them home and as soon as I tried them on my son said do you no that the lenzies do not fit the frames and I got the same comment from my friend I have had to go now and organise another pair of sun glasses. I am very unhappy with the attitude and the dont care attitude from this member of staff after paying specsavers £314.00 its as if they are doing me a favour giving me misfit glasses and I have got to go in after my holidays to pick up a pair that will hopefully not be another misfit. I will not be using this company again although I have always used them in the past but this they have been totally unhelpful.

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rachel 11
nottm, GB
May 08, 2011 6:48 pm EDT

i was told i would have to wait 2 weeks for my new glasses due to the bank holidays over easter. then i was told i would have to wait another week for them. the day before collection i recieved a phone call telling me that i would have to choose a different pair of glasses as the lens are not suitable for the frames. so i made the decission to have them put in the same frame as the other ones. then on the day of collection i get told that my lens have broke in one pair and it will take another week for my glasses to be fixed. i find this unsatisfactory a month before i have my new glasses sorted. i am going to have to wait the extra week but will be taking my custom elsewhere. specsavers is certainly one to make profits but their service stinks, although the staff are nice this is not good satisfaction. Sadly this is not the first time i have had problems with specsavers previously i brought 2 pairs of glasses but could only wear one as the others gave me headaches and after several trips back to the opticians who said i needed to give them time to get used to i gave up !

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4:50 pm EDT
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Specsavers Optical Group eye test

After two eye exam..inations i was prescribed the tottaly wrong prescription.
i have always used specsavers but never again.
the service was very amaturist and basically they could not be bothered.
Thank god i went to Boots where the service was excellent.
i have spoken to many friends who also say they would never use specsavers again due to their very cavalier attitude

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SamB92
Inverness, GB
Mar 26, 2010 5:35 pm EDT

I am 17 and have had glasses since i was 4.

Last month i went to Specsavers for my 6 month check up, which was a waste of time. The guy that was checking my eyes asked how my eyesight was to which i replied that my eyes were not too good as i am now having to have my texts enlarged at school so i can read them, he asked why in a blunt mannor and i told him that i was struggling to read small print and that the Visual Impairment Service people had done checks on my eyes and found that i was clearly having difficulty reading and that they would be enlarging all my work for me. He never new anything about this and said that he couldnt find much change in my eyesight from last time. I asked what he meant by not alot and he replied 'not much difference', i asked if he meant as in it had changed slightly for the worse or for the better but he would not answer my question.

He then told me that i was to come back in 2 years for another check up, which suprised me alot. I am not happy with this concidering how my eyesight is changing all the time and that clearly it HAS got worse when i am n longer able to read 'normal' size texts. Surely this should mean that my eyesight should in fact me monitored and not just left for it to get alot worse.>?

I also suffer from Cateracts in both my eyes which i was only told about a year ago. At this time i was told that i have had the cataracts all my life. But i had never been told this until i was 16 and started to get much worse vision which is really rather shocking. Since being told about the cateracts, i have never had it mentioned again by any of the people checking my eyes which confusied me a great deal as i would have thought they would also monotor that or at least mention it, but its like its not even on record?

Im really not very happy with their service and i am thinking about changing my optitions shortly.

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ThePhoenix
Hove, GB
May 23, 2011 11:54 pm EDT
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I went for an eye test as it was about 5 years since my last & my glasses didn't quite seem to be strong enough anymore. The optician said 'yes' I needed a new prescription & that he'd recommend I had bi-focals. I said I wasn't interested in bi-focals so he refused to give me my NHS voucher! The guy's name was Martin Bull. I guess he thought if I wasn't going to spend over the odds for something I don't want (or need), then he'll spoil my day. Perhaps he was on commission?

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10:45 pm EDT
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Specsavers Optical Group customer care (or lack of)

A copy of my complaint...If I can find someone to send it to!

I am writing with regards to my disappointment with the service, or rather lack of, of Wolverhampton Specsavers over the last 12 months. I have used Specsavers since a very, very young age and have had glasses from you every year since. I have also had contact lenses for almost 10 years.
The troubles began when I started having headaches and found I could not wear contact lenses as my eyes were light sensitive to the headaches. I always see Steve at the Wolverhampton office, who again, had always been wonderful. He informed me that my prescription was wrong, it had been noted down wrong and my one eye was being over corrected. He expressed how sorry he was and had the prescription corrected at the front desk and made the change to my contact lenses, ready for the next delivery. I was also given a £50 gift voucher (Which unfortunately couldn’t be used as I had already had my new glasses and it was out of date within a month).
The lenses never came.
I contacted the office and they told me that I had cancelled my contact lenses. I insisted I hadn’t and explained what had happened a few weeks before. They corrected the mistake and reordered them.
They still didn’t come.
I phoned the office several times and eventually they offered to have one pair ordered into the office for me. Although this defeated the object of having 3 months delivered to my house, I agreed.
They never came.
I was then told that there had been a flood at the storage unit and the manufacturers were in the process of remaking all the lenses that had been damaged. I would have to wait until this had been sorted.
By this point I had been waiting for my contact lenses for 5 months. I contacted your head office and expressed my annoyance and asked how, in over 600 stores, not one of them stocked a single pair of my lenses. Although he was polite in doing so, the gentleman I spoke to basically told me it wasn’t his fault and I was to wait until they were ready.
So I waited.
They FINALLY came, 6 months late. I had to go into the office to pick them up. The lady on reception kindly told me that they would order me 3 months free. Again, this defeated the object when I had already paid for them! She suggested I phone and cancel my order for 3 months and then phone again to continue it. After yourselves randomly cancelling my order earlier in the year, I declined to do this.
In March/April I made an appointment for an eye test. I explained to the lady that I had been suffering with dry eyes and found wearing contact lenses very uncomfortable. I also explained that my paternal grandmother is undergoing treatment for Macular Degeneration and was slightly concerned as my left eye is constantly dry and I quite often have stabbing pains. She showed me a picture of my right eye and said it was fine. The left eye picture came up and the screen was mainly black with faint lines. I was told this was just the flash of the camera but everything was fine. She then told me to go out and get some drops – writing the name down for me.
On going to purchase the drops, I was informed they were not to be used by contact lense wearers.
So I went to see Steve in the hope he could advise me on how to get more wear from my lenses. He told me I was better off trying a new set of lenses – they are more expensive but it was my only real option. I agreed to a week’s trial.
After the week’s trial my original lenses came through the post, I decided to see which I preferred between the two. I put in my new lenses to find I couldn’t actually see anything through my left eye. I tried reading the channels on the TV and couldn’t, likewise with car licence plates.
The following day I went into Specsavers and explained that I couldn’t see out of the left eye and could they check my prescription. She told me it was right and was I sure I hadn’t put my lenses in the wrong eyes. She asked me if the other lenses were the same, which I couldn’t answer as I had only tried one pair, then made an appointment to see Steve again.
Upon seeing Steve he carried out the full test as always and told me that it wasn’t the prescription, or my eyes so I must have a faulty batch and I was better off having the lenses I trialled. He went out to reception and told them I was changing lenses.
A young girl talked me through changing them and said they would arrange to order me one pair of lenses. I asked why I was only getting one pair when they come 3 months at a time and she told me it was because I had opened 2 pairs. I explained I had to open one pair as I didn’t know they were faulty and the second pair was opened, as suggested, to make sure it was the batch and not my eyes/prescription. She then spoke to her manager who said I could have the 3 pairs but I had to pay the difference as the new lenses were more expensive.
I tried explaining that I had been sent faulty lenses and I didn’t see why I should have to pay for lenses that I had to have because of a mistake. At this point her manager came over and asked if everything was ok, making me feel like I was being a trouble maker! I was nothing but polite and even apologised to the girl if I was making her uncomfortable but I just wanted to know if it was normal practice to make people pay for errors caused by others. I was told the new lenses would be in the shop for Friday 18 May.

However, as if all the above wasn’t bad enough, I had a full check up with regards to my health and I was told that my left eye is extremely dry and only working at 30% what it should be, tears should take 10 seconds to dry and mine are less than 2. This will be sorted with a short course of medicated eye drops. I can’t help but feel that perhaps that is the reason I was having so much discomfort with my regular lenses and if the optometrist had listened to me, instead of telling me just to get drops, (which I cant actually use) I wouldn’t be in the position where I am having to pay extra for lenses, which, by the way, still have not arrived! 4 days after I was assured they would be with me!

I have always used Specsavers and I have always recommended them to friends and family, yet after everything that has happened I am yet to receive so much as a simple “Sorry.”

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5:12 am EDT
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Specsavers Optical Group optometrists

I have visited two different branches in Surrey and recipient of patronising, arrogant optometrists. How can such professionals exist?

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Update by C_D
Apr 03, 2012 5:26 am EDT

In one branch, the optometrist was annoyed had to fix my glasses to my face properly as it was given to me far too loose, which kept falling off my face and though had fixed it had also left several deep scratches on my glasses, which had taken off the colour of the frame. The optometrist was at the same time patronising and arrogant by way he knew how it felt sitting on my face!

On a different and recent occasion at this branch I had to visit the store to find out why I had not received my lenses to be told that head office had cancelled my contract for unknown reasons. The sales associate was very apologetic, empathetic and requested for a sight test to make sure my contact lenses number on their records was correct as the contact lenses I was wearing were lenses from previous lensmail I had not worn. The optometrist was not interested in carrying out the test and quickly checked in a real hurry for 2 minutes, yet only concerned as to why payment had not been made for the lenses in my eyes? She advised the sales associate that she thinks that my eyesight numbers are those as on my records? I advised the sales associate that I was not happy with that as what was the point in carrying out the test. The sales associate confirmed that she was very good yet I was not convinced. Later in the week I tried on the pair and found blurry vision, which made me take them out straight away as it set off a headache.

The second optometrist in a different branch carried out my eyesight test and was patronising and arrogant in carrying out the assessment as her questions were not direct, which could have meant anything and by asking her to clarify as I didn't understand became patronising and arrogant.

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1:14 pm EDT
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Specsavers Optical Group verbal insult

On the Saturday 24th March 2012 I was booked in for a 11.05am eye test appointment. After I completed my eye test the optician recommended I required reading glasses for close up work. A male Specsavers sales assistant came and collected me to choose some glasses, I said to the sales assistant on the way back to the showroom that I only wanted to purchase a £25 pair of glasses. Once back in the showroom he went about showing all the various spectacles at different price ranges, I re-iterated I only wanted the £25 pair, he replied " you don't want to look like a ninnie ". Over the past few days his reply has infuriated me because firstly it has affected my self esteem because I lack confidence in wearing glasses and secondly being on a low income it has taken me a long time to save up for an over priced eye test and for glasses which I can ill afford. I presume as a multi-million pound company you train your staff to verbally abuse or insult it's new and existing customers, I would imagine it could have been a different story if I could afford the top of the range glasses as his commission would have been higher than the £25 pair. If Specsavers don't like their cheap frame range then why bother to sell it. The next time I am due an eye test which will be in two years time I will take my business elsewhere so I can be respected as a customer and be treated professionally and not be insulted by staff if I can only afford the cheapest brand or range of glasses.

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Specsavers Optical Group bad customer service/product

I have recieved nothing but disgusting service. I was talked into taking new frames not using my old frames and they have been nothing but cheap knock off styles, very uncomfortable. I have been back four times to have them adjusted and they still dont fit me correctly. The service people dont seem to care one bit. The second visit to pick the glasses up, I was disgusted the girl didnt even tell me to try them on so they could be adjusted, I had to ask. I am a pensioner and cannot afford to go and get new glasses else where, and I have ended up resorting to wearing my old glasses with the old perscription because I just cant wear my new ones comfortabley. Ive never had any issues before with previous glasses purchases...Maybe I SHOULDNT have gone to Specsavers (oposite to what their add says!). If anybody knows a way of contacting head office about this query/complaint I would be more than thankful! Rodney Johnson - email : [protected]@hotmail.com

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Georgia Gill
London, GB
Nov 01, 2010 1:30 pm EDT

I can't believe this ad has got the go ahead. Benny Hill was pulled off our screens because he was sexist - but now we're going back to this level. How can the company pretend this is 'funny'? 25 seconds of hoards of half naked women, running so that everything deliberately bounces up and down, camera's focusing on them picking their bikini bottoms out of their backsides...and just a 5 second end shot to try and give it a 'bit of a funny storyline'. If Spec Savers thinks that making the man look like a dweeb is rebalancing the ad, they are sadly mistaken. It's gratuitous. Not one of my female friends would now go to Spec Savers - it has alienated most women. It's pathetic. I suggest they make the ad even classier by hiring Silvio Berlusconi has their CEO and the Editor from Nuts magazine - surely these dirty old men couldn't do a worse job at offending women and setting us back decades.

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billwizz
Cleveleys, GB
Sep 03, 2009 4:55 pm EDT

I booked a eye test all was well I told the girl that I was due to go on holiday in 10 days, I was told all would be ok
so I chose some glasses .I was told they would be a week.
I phoned 10 days after I was told they where not ready, I told them I had been told it would take a week.which I was told it wasnt there fault, it was a couriers fault.
So I suggested they take my glasses 3 miles to the other specsavers 3 miles away and get the lens tinted there, the manager refused but assured me they would be ready in two days.
So I left it two days, and went to the shop .in person .still no glasses same excuse the courier.dropped off the wrong thing.
After two weeks I got a refund.

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tired of forced downloads..
, CA
Nov 01, 2010 2:01 pm EDT
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Wow, , The idea works, Young men spend more time on the computer than ladies, The fact is they are shooting for a target base, , Guess what?...Your not it.
And ranting on how we are set back as femals cause of an ad?, , , hmmmm.
I suggest you goto the fashon industry first, Any runway out there has nudity there, , , aww yes, , thats different there models, you need to realize the topic, and know what the hell you are talking about.

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jimmychoo
sussex, GB
Dec 09, 2009 12:33 pm EST

well my child struggles alot with sight and i went for an eye exam with him and he said my little boy was lying! i couldn't believe this was coming from specsavers after i had been a loyal customer for yonks! so i went to vision express. specsavers is a joke. my little boy now has beano glasses. and everything is clearer he says. vision express all the way!

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Specsavers Optical Group the management

I have over the past 20 years had lenses & frames from this Company No problem.However a couple of months back I went again to my local branch for a test & new frames.As I am a bi-focal wearer I advised the member of staff that I required lenses of a suitable size for satisfactory near & distance.
Frames were selected On collecting long distance vision blurred & same with bi-focals.Wrote to manager responded that new apt made & as they were not available deputy would deal.Duly arrived told DEPUTY SICK ! Had a re test Sales member mumbled something about thickness of lens .New lenses supplied Again vision blurred.Decided enough was enough Lodged complaint & asked to see Manager/.Advised manager informed .20mins later advised manager may be some time "DID I WANT TO CALL BACK"
I stated "PLEASE ADVISE MANAGER I WILL WAIT & THET IF I DID NOT RECEIVE A REFUND I WOULD AS ADVISED BY LOCAL TRADING STANDARDS OFFICE MAKE A CLAIM FOR A REFUND THROUGH THE LOCAL MAGISTRATES COURT" SURPRISE SURPRISE THE MANAGERESS APPEARED IN 2 MINS.& REFUND PROVIDED.
They have a great big singn in the store "ANY PROBLEMS RESOLVED NO QUIBBLE"WHAT A JOKE.I don't blame the staff the problem at this Orpington br lies with the Management.If a customer has a complaint the Manager should deal with it personally THEY ARE PAID BIG BUCKS THE BUCK STOPS WITH THEM.I plan to write to Guernsey see how they like it

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Scad34
Corby, GB
Sep 17, 2013 2:47 am EDT
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Amateurish eye test ., and technicians who don't seem to know their ### from their elbows'
visiting Specsavers may be cheap but so is the service they provide

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Specsavers Optical Group aircraft carrier tv advert

The latest Specsavers commercial shows a couple arriving to board a Ferry but ending up on an aircraft carrier. This commercial demonstrates irresponsibility as the main focus of the 'story' is that our hapless couple got on the wrong boat due to eyesight problems, whilst ignoring the more important concern that someone with such eyesight issues should not be driving a car on the public highway. I would be very surprised if Road Safety campaigners have not submitted complaints about this advert thus far.

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10:26 am EDT
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Specsavers Optical Group incorrect prescription

After having my eyes tested at specsavers I returned to the shop a few days later to collect & have them fitted.
As soon as I left the shop I realised that the new bifocals were not as good as my old pair. I persevered for two days but returned to the shop & explained my problem. Of course I was told that I needed to get used to them but I assured them that I had really tried in vain. I was given another eye test. Comparing the two prescriptions I noticed that the readings were completely different to each other. When I collected my new pair of spectacles they were in fact worse than the first pair. Two days later I returned to specsavers & had my money refunded. ' I shouldn ' t have gone to specsavers ', I should have read the complaints column first.

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Jeffdharr
Northampton, GB
May 07, 2012 3:31 am EDT
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Went to specsavers for eye test "BIG MISTAKE" took nearly two hours and didn't seem to know what she was doing. Then picked frames and waited two weeks, had a phone call telling me the lens could not be put in frames, so went back and picked another pair. Two weeks later returned to shop and tried glasses on, could not focus, the prescription was incorrect. Overheard assistant telling another that I was "stressed" when having eye test. Six weeks wasted with no glasses took refund and left and will never return.

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Specsavers Optical Group misleading adverts and staff

I recently went to Specsavers for my glasses and contact lens test and was given false information on their lens mail scheme right from the beginning. I am a contact lens wearer for 14 years now and have purchased my lenses from abroad. What pulled me to Specsavers was the convenience of lens mail and direct debit scheme as advertised by them.

My lens trial went well and on my follow-up appointment I was told the lens type suited me well, to which I agree. I then went to enroll myself to the lens mail and direct debit scheme and was told that for my eye power I can’t be given the direct debit or mailing option.

Nowhere in the store (even in small print) do I see that the lens mail option is available for people with certain eye power only. This is very misleading. I was given the option of ordering batches of lens from the store upfront, but was told I cant opt in for lens mail scheme. The reason given to me by the store staff was that my eye power was high ! Didn’t they know this when they tested my eye and ordered a trial pair ? I was constantly told I can get the lens at my door, direct debits, after care, etc and feel have been completely mis-guided.

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arlene corwin
, SE
Dec 28, 2012 11:38 am EST
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I'm in the process of getting my glasses now - supposedly a "Complete Price", which means frame and progressive glass all included. (I live in Sweden, so the word 'progressive' may be something else outside of Swede). In any case, the deal was for glasses: frames/lenses all- included for a fixed price, which, in Swedish kronor was 795 kronor (about 800 US dollars). When I came out of the eye examination room and up to the cash register the bill was double! 1495 kronor to be exact. I questioned it and they bamboozled me with language like: "Well, you needed a special glass".
I had specifically asked for the 795kronor deal! No one ever mentioned a type of glass, let alone a 'special' glass beforehand.. I was too perplexed to refuse, and gave a downpayment. Now, I've seen other similar complaints and have come to the conclusion that it is a Specsaver policy designed to fool the customer and pull the wool over his/her eyes. Fast talk and a fait accompli - an old trick.
I've gone back to the shop now in an attempt to rectify the problem before the glasses are done. I'll let you know if I succeeded.
I do not and never have wanted to pay more than the advertised price of 795 kronor! (see exchange rate).

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Specsavers Optical Group scam

After an eye test I was told I needed 2 prescriptions, one for reading and one for distance. Ended up spending a couple of hundred pounds. Was told categorically that the distance glasses would not work for reading. I found that the do! I never needed the reading glasses at all. It was just a scam to get more money out of me. Went back to store and the assistant (A misnomer!) said he didnt find what I was saying believable - as if I would lie about what glasses I can see through! As the reading glasses frames are the nicest I am now paying to have so-called distance lenses put into them. This company also breeches the data protection act by keeping your data on file - incl date of birth - even when you ask them not to. Watch out, don't believe them if they tell you you need 2 x prescriptions. Dishonest, unethical, misleading.

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Gail Whitaker
Kirkconnel, GB
May 09, 2013 6:44 am EDT
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My 18 year old daughter changed from wearing glasses all the time to wearing contacts. Unfortunately the only type that she can use is the toric lenses which are more expensive than others. I signed up to lensmail for her and they are supposed to be delivered every three months in plenty of time so she cannot run out. We have had late delivery before but this month takes the biscuit! Aware that she was rapidly running out she telephoned the local store on May 4th to be told that her lenses were dispatched on 28th of April. The assistant reassured her they would be delivered by the 5th of May. At this date the 9th of May they still have not arrived. The direct debit was taken from my account on 28th of April. Via the local store speaking to lens mail I was told they will not consider replacing the whole pack for another 7 days! Specsavers this is no way to treat a family who all use specs etc and Boots the chemist or even Tesco can provide better service than this!
Wish you'd gone to Specsavers? Wish I'd gone to Boots!

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Specsavers Optical Group - lied to in store

Hi, I went into Specsavers in Ealing Broadway just over a week ago with a voucher for a free eye test and £49 pair of glasses if I needed them for VDU usage. If I wanted designer glasses I could have up to £45 off those (again if I needed them for display use). I already had a pair and was told previously (less than 2 years ago) that I was VDU only and the...

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Specsavers Optical Group appointment wrongly given

My dad made a appointment for my mum who is very ill last week at ilkeston specsavers the lady behind the counter made it for the 20th of march 2011 at 3.40pm, so when my mum and dad got to ilkeston specsavers my dad went in to inform them that my mum was here as my mum can't sit in the waiting area as she is going through chemo and as been told not to sit in waiting rooms because of infections. But when my dad said she was here they said they don't do appointments at this time of the day and she would not be seen even tho it was someone who worked there that wrote the appointment out.
Im very unhappy about this as my mum as got breast cancer and as got a shadow on her back that is causeing her a lot of pain which could be cancer as well she is under going chemo and then when she does turn up to a appointment that they made for her she gets treated like this she was very upset and was nearly in tears, i would like this looked at and some kind of compensation for my mum.

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Specsavers Optical Group making appointments and not accepting responsibility for keeping them

I received a reminder that my eye test was due. I selected two appointments that would be acceptable, each one was a week apart. I received a telephone call from the company confirming my first choice. When I arrived (five minutes early) I was told that there would be a five minute delay. Twenty minutesafter the 'appointed time, when I enquired about my 'appointment', I was told that there 'were still some people in front of me.' Then I was asked if I would like to come back later. I have osteo arthritis in my knees - it hurts to walk, to sit, it hurts to stand. It has to be born with commitment. I am only 53, and find it embarrasing to declare a ' disability', . Unnecessary pain caused by these people and their company is driven by their impersonal and unprofessional application of their business ethos. In an ICT survey, they asked if I would compare them to Waitrose, to Marks and Spencer. I think it would not be too harsh to compare them to the local Poundshopdiscount mart.

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Specsavers Optical Group tried to change my contact lenses

I wear contacts which I have been buying on the lensemail scheme for over 5 years, these contacts are the daily type and when I started to wear them had trouble with them being very thin, I tended to split them and ended up in A&E several times
to get half a lense removed from my eye, rather than stop wearing them my opticians in specsavers London tried several types with me to ensure I was happy with them and I have had problems since.

This year I moved to the Isle of Wight and last week I went for a sight test and contact lense test.

My records were sent from London and they were aware of the lenses I use, they insisted that I contacted lensmail to ensure that they were down as my new opticians- although I had already contacted lensmail with my address I agreed to do so.

Afterwards when I returned home I had a phone call from Ryde saying not to bother contacting Lensmail, as my contact lenses were discontinued and they were changing the ones I use, I was very angry about this as I as TOLD they were doing this and not ASKED if it was Ok for them to change my lenses, I was asked why I was angy as 'no one else had complained' I insisted that I had an appointment so I could compare the ones I have to the ones they were going to replace them with, I actually feel this should have been offered to me as a matter of course.

I then contacted lensmail, who would not tell me if my lenses were discontinued but offered to ring the shop, even though I had told them 3 times it was Ryde I was dealing with they actually phoned my old London branch, however the London branch had told them I could still have my old lenses, they then offered to ring Ryde and ring me back.

Whilst I was waiting for this call I rang Ryde again and told them that as far as lensmail were concerned I could have my lenses and that they would be ringing them.

I found out the makers name of my lenses and contacted them and was told they were NOT discontinued by them and also range 3 online lens suppliers who stated they could supply me with the ones I wanted.

The next day I went into the Ryde shop to get my lens prescription but was told there was 'no optician on site' so I would have to wait a week, as far as I am aware they have had no contact with lensmail.

I also went to another highstreet opticians armed with one of my lenses, who checked their version of it and confirmed they could supply me.

I have now cancelled my DD with lensmail and cancelled my contract with them.

Knowing that specsavers are franchises, I suspect that Ryde were going to fob me of with cheaper lenses ( and therefore thinner) and I also suspect that they believe they have a captured market on the island as I believe there are only 2 specsavers here and therefore felt that I should put up or shut up.

After 8 years as a customer with Specsavers and 5 years on the lens scheme I have now left them

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Specsavers Optical Group lack of service

Today I entered the local Specsavers branch in Guildford, Surrey, fully intending to order a new pair of spectacles. My wife and I were the only potential customers in the shop. There were no fewer than five members of staff present. Four of them were having a lively discussion of their previous evening's entertainment. Despite obviously looking at the glasses on offer and trying to catch their attention, we were completely ignorged by the staff. I lost patience at this point and decided to try a branch of a competitor a short distance away. Consequently, Vision Express got £600 of business and my future custom, which could have gone to Specsavers. Well Done!

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K. Leschhorn
Gerrards Cross, GB
May 31, 2011 6:37 pm EDT

I used to be a customer at Specsavers in Brighton. They were lovely and helpful.

I moved back home after University and started visiting Specsavers in Uxbridge. They are useless to say the least. The constantly lose my file, get my name wrong, try to charge me twice for my lenses and today told me that my account had beeen closed and then refused to tell me why. The staff are not trained properly and they have no idea what they are doing. I will no longer be using their service...should have gone to Specsavers? Why bother?

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Specsavers Optical Group mistreatment

Specsavers Aberystwyth Store, Mid Wales

I would like to make an Official Complaint regarding the Store Manager of Specsavers in Aberystwyth, Ruth Devonport. I had an appointment booked this morning at 9:10am on 21/07/10 at Specsavers, Aberystwyth for a Sight Test/ Eye Examination and a Specsaver Adviser had booked another slot for me for 16:15pm for a Contact Lens Check on 22/07/10. I have not had a sight test since January 2008 according to Carmarthen Specsavers, and it being Mid July 2010 it is vitally important that I have a sight test as I may catch an infection regarding it being over 2 years. I suffer tremendous discomfort and the adviser, Sue was incredibly helpful and friendly. She addressed her concern that it was urgent for me to have a sight text. I had arrived today 5 minutes late and the Store Manager Ruth Devonport from the Mid Wales Specsavers informed me that I would not be seen today at all. Ruth Devonport of Aberystwyth Specsavers stated I was a 'whinger' and for 'over-reacting'. I have moved from Carmarthen to Aberystwyth. I went in to Specsavers Aberystwyth to change my address for my contact lenses to be delivered to my new address. However, I was informed that my account was still active in Carmarthen and that for them to be delivered to my new address that I would have to transfer. It was important to stop the account in Carmarthen and continue in Aberystwyth. Sue the Specsaver Adviser sorted it all in store at my previous visit before 21/07/10 and informed me that I was owed a refund as I had been paying for Contact Lenses which I had not received. The contact lenses were re-directed from my old address back to Carmarthen Specsavers as I had moved address. Ruth Devonport shouted at me for my time-keeping today, but I haven't been late before. I am still wearing the same contact lenses from September 2009 and it is a risk. The last Contact Lenses I received was Sept 2009, and they need to be changed every Month. The Store Manager refused to listen to my concern. I had been in previously with broken glasses which had been stood on by a friend. I asked if it would be possible to be fixed without a charge, and I was informed I would have to pay. I would receive some discount as I am a Student. I explained it was not my fault but my concern was dismissed. She said it was not her problem and that it was best for me to take my services elsewhere. I was shocked and left Specsavers Aberystwyth in tears. The Store Manager cancelled my booking slot, and informed me not to return as there would be no welcome for me. Ruth Devonport has shattered my confidence and branded me 'useless' for not realizing what was going on, and that I had created work for the team at Specsavers Aberystwyth. I had not done anything wrong and the mistreatment I received was unjust, and unacceptable. I did not wish to stop visting Specsavers Aberystwyth but the Manager informed me it was her decision who would be allowed custom and I didnt have a choice in the matter. I would like to inform the Area Manager and Head Office of my terrible experience. Ruth Devonport stated that I should be charged for turing up late this moring. I am also entitled to a refund which Ruth Devonport has stated was my own fault. I was informed it was my own responsibility and that I should have closed the account in Carmarthen. I am very upset by all of this that Ruth Devonport has removed me from the system, and banned me form the Aberystwyth Store. I am still appalled at the way I was handled and I would rather visit another Specsaver. I live in Aberystwyth now and this would cause inconvenience but I dont care as I was not shown respect and sympathy for my situation by the Store Manager, Ruth Devonport.

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Roger Lunt
, FR
Aug 07, 2012 2:21 pm EDT

What a winger, Ruth has always been very kind and helpful and I would recomend anyone to go there . Best service and always very polite not at all like this . Roger Lunt

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Specsavers Optical Group spectacles

The lens had drop out my spectacles that I had bought at Specsavers Green Street Neath. What had happened the screw had come away from the lens holder consequently the lens fell out and was step on, this was a manufacturing fault. I took the frames back to specsavers Neath in hope of having the replacement lens but was told cheekily by the member of the staff that I had been negligent, the fault was my and it would cost me £42 pounds to replace the lens. I was not prepared to pay this amount for one lens. The wife and I have resigned to shop at boots for our future spectacles annually as we both suffer diabetics. How many others have suffered the same treatment by the same staff member at Specsavers? Members of my large family also informed me that they would not ever go specsavers again due to the attitude taken against myself.
The lost to Specsavers is approximately £250 per annum for myself and my wife, for lens that would only cost them a few pounds at the most.

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Specsavers Optical Group offensive advert

The latest advert, aired on TV beginning the 14th March, is offensive to women as about 100 women are shown running towards a man on a beach wearing only bikinis where the camera focusses on their bums a lot, sexualising them. This advert therefore objectifies women. The advert is sexist as it is only women who are shown are being sexualised. I was shocked and upset when I saw this advert as I already hate the Lynx advert that this has been 'inspired' by. I was happy when that advert stopped being aired (not that the others are any better) and now there is this advert by specsavers. I long for the day when someone finally stops sexist, offensive adverts from being aired because although most men may not have a problem with them, many women do and our opinions matter too. Also just because they are done in a comical way, doesn't make them any less sexist and distressing. In this case by making it slightly comical, that is how Specsavers have gotten away with airing this offensive advert.

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Update by sarah233
Mar 27, 2010 8:46 am EDT

As I am going to try to close my account, I thought I would post the messages I have sent on here to help back up my arguement. Just to point out though, in the first message, when I said: 'Although my complaint may sound like it is typical of fundamentalist feminist beliefs', I meant this to mean, whether it sounds like it or not, because I am not familiar with fundamentalist feminist beliefs. All I know is that I believe in equality for women. Anyway, here they are:

1.

Hi JKSurrey,

Thank you for your message. Although my complaint may sound like it is typical of fundamentalist feminist beliefs, i would not say that i have a problem with every image that portrays women as sexually attractive. I simply have a problem with sexualised images of women being used to sell something, as they are using a women's body to draw in the male customers.

I also appreciate that not everyone will believe that that is the only side to women, but considering that a majority of advertising these days involves sexualising them, people will be exposed to it an awful lot, and may be heavily influenced by this (depends on the person of course). As children are watching tv more these days than they used to, then they will be exposed to it more. It has been proven that teenagers gain a lot of their knowledge through the media these days, so what are they learning when they see sexualised images of women constantly? Seeing these kinds of adverts only drills in the message that this is a large and the main facet of women (if there are less adverts showing women in a non-sexualised way) and may neglect other important facets of women, like their personality.

I also realise that the women would have been happy to participate in the adverts but it is not those women i am concerned for. It is the everyday woman who is going to suffer the effects of these adverts when the men (who are influenced by the adverts) treat them with less respect and who after years of being constantly bombarded by sexualised images of women may begin to believe that that is the most/ only important thing about a woman.

I could go on and list many other bits of evidence to support my view and i will if you wish, but I doubt very much I will be able to change your mind. I tend to find that people either agree strongly with this belief or disagree strongly.

Just to comment on the point you made about men not complaining about the imagery that is presented of them. I agree that I have found men don't seem to have a problem with it, however the way they are presented is done a much more lighthearted way and does not occur nearly as often as it does for women. Also, men are less likely to suffer any negative effects of this, due to the lighthearted manner that they are presented in. I appreciate that the specsavers advert is done in a lighthearted way, I think i simply don't like it because it is copying the lynx advert, which is not done in such a way.

I don't have a problem with many things that present women as attractive human beings. I believe it empowers us and gives us confidence. Afterall, we have a right to do what we like. I just don't like it when women's bodies are used to attract male customers, where in the case of this advert they are shown without identity as they all running together because clearly the man does not care about attracting just one nice woman but lots, uncaring of anything like personality but rather that they have a female body that is on show. This does not empower women at all.

I hope i have explained myself better to you. Please do not respond if your message is intended to insult or upset me.

regards,
Sarah.

2.Hi again,

I have only just noticed your message here, so that is why I am responding after adding comments to the complaint page. I do not have a very low opinion of men (edit- If it is it of relevence I have a boyfriend who is very supportive and is also against sexist advertising), but I cannot say I have been as lucky as you to know many men who don't disrespect women. All of those men I know who are like that regularly look at lads mags etc, and have been very offensive in the way they have spoken to me.

I am not denying that some adverts are offensive to men, but as I said before they are not nearly as many. It is still bad though.

All I can say about the comment you made about TV advertising and the London underground advertising being attacked is that I am glad. I do not see why advertising should be allowed just because some people like it and don't get offended by it. Surely it is more important to get rid of it if it offends some people. Why should women like myself suffer feeling unequal and objectified as a gender just because men like to see these thing?

I do not have a problem with nuts and zoo, etc. I just hate being forced to see it when it on display for all to see in newsagents! Men can buy what they like just don't make people see it who don't want to.

I also think, good for your female friend who works in a lap dancing club. If she enjoys it then good. If women want to do that then thats fine. But they must surely be aware that the men that go there can't be the most respectful people when it comes to women. If they go to places like that, where they pay to watch a woman objectify/sell herself, then what is that going to do to their overall perception of women? I just think its sad. But then its up to them what they do. As long as thatstuff stays well out of my life and I don't have to see it going on then its ok. Which is why I have a problem with adverts and mags etc, because you can't help but see them.

I think it is good that there are low levels of sexual assault in Holland, but don't you think its bad that it seems that what we need to do to lower rates of rape etc, is to allow/encourage more women to get into the sex industry? Is that really the way forward for women? Is that all we are good for?

My goodness, I completely wish for a free society. To be perfectly honest though I don't think that can ever be a reality. To allow freedom for these adverts and magazines to be shown for all to see, is taking away the freedom to feel equal and respected by myself and so many other women. Especially regarding nuts and zoo, etc, to be forced to see this soft porn when you don't even want to (especially when you are ok with it as long as you don't have to see it) really wears you down. There have been some good studies done into this, and it has been found that women's self esteem can be lowered by this considerably, and women even begin to loose respect for themself. Therefore they end up objectifiying themselves. It doesnt help that the whole thing is glamourised, as this encourges lots of naive vulnerable young girls into the buisness.

Anyway, I saw the message you sent to Liza03, and i thought it was rather nasty, hence my comment thanking her for her comment and how some people can be quite hostile in their responses. I feel I maybe made a mistake in posting a complaint on here as I find it very distressing when people starting offending one another, and it was never my attention to offend anyone.

Therefore if possible I am going to delete my account off here, and try to be content with the knowledge that I am complained to ASA, who will hopefully do something about the advert.

Regards,

Sarah.

Update by sarah233
Mar 27, 2010 7:40 am EDT

Just another point I feel I should make, in the comment I made thanking Liza03, I was not implying that Liza03 was being offensive. Sorry for not being clear enough. It is good to know that I am not alone believing that adverts should not be sexist.

Update by sarah233
Mar 27, 2010 7:15 am EDT

Sorry I forgot to mention, if it is of any interest...I am also 21 and in my case I most certainly would not want to find out how to appear in such an advert.

Update by sarah233
Mar 27, 2010 7:11 am EDT

Hi again,

I just thought I would post this comment to thank Liza03 for sharing that message with everyone! I have often also found that when I simply express that I am offended by something I perceive to be offensive to women, there is always someone who responds with a lot of hostility and anger.

I think it is a shame that we can't all discuss matters such as this without trying to offend one another.

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ChrisDonelan
, US
Jul 27, 2019 6:15 am EDT

Spec saver ads are generally sexist biased against males. I wish their ad showed an older male telling his daughter that he was going to leave his estate to a sexy young female gardener. This would cause an outcry by the feminists.

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Amal4
, GB
Oct 26, 2011 4:50 pm EDT

Took my young son to Chingford branch for an eye test. I couldn't believe the way the optician was handling him - she was talking very rough to him when he failed to position his eyes/head (As young children naturally do) in the direction asked. I sat there gritting my teeth as she got very stern with him with using a strong voice tone, as well as moving his head firmly whilst telling him "You're not doing what I told you!" and "Don't touch that, put it back right now!". I kicked myself for not challenging her unproffessional approach, particularly to a young child. But I reassured myself that it won't be much longer and I wouldn't be able to get his test done anywhere else given the time that I had. I left feeling that people should not work in these careers if they have no training in how to interact with the young. It's crucial that patience, sence of humour will comfort customers as well as provide a smile on her face, which never emerged from the moment I entered the branch. Money is important, but looking happy is priceless and sole fulfilling. Have transferred to another provider by the way. Soon after leaving, I was talking about the experience to someone and to my surprise, a passer by said "Sorry to butt in-your not the only person to have had that experience as I know a lot of people who have gone elsewhere because of the treatment their children have had with the rough handling on their children". Disgraceful Chingford branch!

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pinkcat
Nottingham, GB
Nov 09, 2010 7:21 pm EST
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Just a quick point. If I walk into the newsagents to get a paper/magazine, the magazines showing near naked women on the cover are at eye level rather than being top shelf. It's not possible not to see them so actually we are being forced to look at them! Censorship would be to say do not sell/produce them at all. I think the point of previous posters is that if they were put high up on the shelf we wouldn't be forced to look at them and children wouldn't grow up with the idea that to be successful as a woman you should conform to the idea of what is attractive, and strip and sell your image for men around the country to look at.
As for the advert - should this really be shown during the day? Also all the models are of a similar size so it enforces the message that women should be a certain size and figure.

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AnneP
Cambridge, GB
Nov 06, 2010 2:37 pm EDT
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The only women that would find this offensive are ones who can't find a bikini to fit them.

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JKSurrey
Sutton, GB
May 11, 2010 4:18 pm EDT
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Hey check this out - well done Specsavers for sticking with a winning formula!

http://uk.stylelist.com/2010/05/11/kelly-brooks-got-specs-appeal/?icid=main|uk|dl7|link6|http%3A%2F%2Fuk.stylelist.com%2F2010%2F05%2F11%2Fkelly-brooks-got-specs-appeal%2F

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JKSurrey
Sutton, GB
Apr 20, 2010 5:49 pm EDT
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The silence from Sarah, Lisa and Rachel is overwhelming!
We are all heartily sick of a politically correct minority imposing their views on others. People should be free to choose what they watch. I agree with the comments above that make the point very clearly that if you don't want to look at something NO ONE IS FORCING YOU TO DO SO - SO DON'T LOOK!
Looks like the libertarians are winning this one as the censors seem to have given up!

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rjdjones
Birmingham, GB
Apr 20, 2010 11:19 am EDT

I'm offended by this complaint ... and the overworn arguments that go along with it. I'm also more than a little tired of hearing how it only takes a few complaints like hers to have adverts like this removed when it is clear to see that an overwhelming majority of viewers either like the advert, or if they don't they care so little about the topic that they do not bother to register their feelings by making a complaint. Either way, the feelings of a petulant minority are being given far too much consideration if it means that the massive majority are affected by them

While the OP has made such a big deal about an advert "objectifying women" it's unsurprising that she fails to make any complaint about the adverts that directly insult men (it's so easy a man could do it etc.).

Keep your gender war to yourself and grow up. There's no such thing as gender equality so stop pining for it. Men and women are different. Just as men are different from men, and women are different from women. Claiming parity is as ridiculous as it is futile.

I find it strange that almost every advert these days seems to be for female sanitary products, weight loss, or 'clothing for the larger woman' ... but I'm not going to complain about them. I assume there are millions of women out there who can't wait to see the next outfit available available in size 16-20, happy in the knowledge that if the excitement gets too much for them then Tena lady will be there to cover up any embarrassment. But just because I don't appreciate something I see no reason to attempt and remove it from others.

If you want to make a complaint then boycott Specsavers and refuse to buy their product, but stop trying to ruin other's entertainment. I like the advert and hope it stays around for a long time.

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Jimbobber
Derby, GB
Apr 06, 2010 9:21 am EDT

What an interesting, if slightly pointless, debate.

I wonder how the women that are offended by this advert would feel if it were 100 men in tighties (torso/chest uncovered I might add as is the norm for males in that type of advert) running towards a female that is then portrayed to look geeky and conventionally unnattractive.

I suppose I can answer that myself in that the advertisers (in this case specsavers) would have been wrong to objectify a woman into looking bad simply because she wears bad specs. The 100+ near naked men would, of course, be acceptable.

I would love, at this point, to say that I am a mid-twenties woman... but alas, unsurprisingly I am not.

So I say this to all advertisers taking time out of your busy and creative schedules to read this:
Stop using tried and tested winning formulae to sell your products. You don't deserve the money we will give you for creating adverts that provoke conversation and keep people saying your names. You offend the minority and therefore must cease and desist. How dare you attempt to manipulate us into buying products that we need.
Forget your catchy slogans. Everytime I want car insurance I find myself at Go Compare. or the other one. Simples.
When I look at buying a new car, I instantly sing We buy any car (dot com).
And when it comes to insulating windows in my property... well... you buy 1, you get 1 free! I said you buy 1...

Now... for being made to feel unequal, objectified... inadequate you might say... Anyone for a Diet Coke?
And yet, I am not offended by that nor any advert. I have this (seemingly rare given some people's 'rantings' that I have read) ability to take things at face value and then look a little further if required.
They are in the business for a reason. They know what they are doing. If I could afford it, I would use them to sell my products. I couldn't give 2 monkey's backsides if they offend over-sensitive potential customers.

Walkers got it spot on with their 'naked' advert. Gary Gary Linekarrrrrr making himself look buff to fit in. It is a social commentary alongside a well thought out advert. Tongue in cheek. Just like the specsavers advert.

And now for my more serious comments!
Sarah, Love (!), you have made so many opposing arguments that maybe you need to decide on what you actually believe before ranting and trying to bring a good company down. A few comments I want to explore are:
'I dont mind lads mags... don't force them on me' - DONT LOOK!
'I think it is good... Holland... Is that all we are good for?' - WAY TO TAKE THE ARGUMENT WELL OUT OF CONTEXT!
'I would love to live in a free society' - AND YET PREVIOUSLY MADE AN OPINIONATED COMMENT ON LAPDANCING BEING A SAD LIFESTYLE CHOICE! (the buggers earn more than I do and for doing far less!)
'Women's self esteem lowered' - BECAUSE NON-LAD MAGS DONT DO THE SAME? THE MESSAGE IS THE SAME TAKEN FROM A DIFFERENT SIDE (to clarify; lad mags = showing the fine female form of skinny girls... non-lad mags = telling the stories of the fine female form that has struggled to, but successfully, LOST weight. I'm pretty confident that your girly mags came before our lad mags).

Now, I have marked this response as Neutral as I can see an opposite side to what I am saying and may even agree with it to some degree. Just not in the way that you chose to do it.

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JKSurrey
Sutton, GB
Mar 30, 2010 12:21 pm EDT
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Great comments Jubba. I agree 100% with you. In fact I have not come across anyone yet who thinks the ad should be banned.

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Jubba
Winchester, GB
Mar 30, 2010 9:28 am EDT

And seriously, just HOW distressed can you get over an advert showing a few bikini-clad women and a topless bloke on a beach? Surely there's much more important things to get distressed about, like the war in Afghanistan, the homeless kids on our streets, the cutting down of the rainforests etc? While you're at revolutionising the global ad industry, maybe you can stop the ads with women advertising cleaning products, baby food, slimming cereals etc. Is it not sexist to show a woman prancing around in a nice new, snug red swim suit after losing all that weight thanks to a breakfast? Why not a chubby bloke? The specsaver ad is no more sexist that the majority of advertising we see day in, day out.

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Specsavers Optical Group negligence

I went into my local Specsavers store and was served by Tom Simpson. I found this fellow rather dull/boring/dim/argumentative/stroppy/unhelpful and a tad disrespectful. Certainly not a chap one would like to encounter again! Apparently this fellow is the Director! The mind only boggles at this ourage!

Sir Matthew Malcolm Fraser Dalgarno

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Jake10
, GB
Mar 16, 2010 2:01 pm EDT

Is this a spoof?

How should onerespond to or comment about this?

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