Complaint Rating:

Company information:
Sovereign Bank
United States
www.sovereignbank.com

My wife and I have banked with sovereign bank for a year and a half. This year alone we have incurred over 600 in over draft fees. When we check our account it says we have XX.XX amount of dollars available. We would make a purchase. The next day we would be hit with purchases from five days ago that were not posted to the account. These were not checks they were check card purchases. When I called the bank the said that is their bank policy. They only make withdrawals when the retailer asks for the payment, which could be 3-5 days later. The money is never pulled so your balance never changes. This is a true example. I would go to the store and go to the atm check the balance. I would have a positive balance I would use my bank card and buy a $1.50 pack of gum. 2 Days later would have a $33.00 charge. My $1.50 pack of gum now cost $34.50. That would then put me in to a negative balance. I would go and buy gas. At this point I could still use my check card to make purchases with a negative balance. For each purchase I was charged a $33.00 overdraft fee. When I called the branch manager she said that it is the banks policy is allow charges with negative balance. They then charge you with an overdraft fee for every charge instead of just declining the purchase. My wife and I are cancelling our account with sovereign.