Complaint Rating:

Sovereign Bank recently sent all their telephone service jobs to India. The people spend all their time asking you if you've had a nice day etc, rather than being serious about your business, what's more they don't even understand what you are asking them. I recently called to check if an overdraft protection I had applied for had gone through, I asked them repeatedly to make sure, and they assured me that it had. I got hit with 5 overdraft charges totalling $150 the next day because I made a withdrawl that night. When I talked to someone in America, they said that it hadn't gone through. They seemed somewhat concerned, and said that they recorded all their phone calls, I gave them a time window of about 20 minutes as to when I had made that call. Despite promising me they would get to the bottom of it on 4 different follow up phone calls, they never did.