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Southeast Toyota Finance Complaints - Be careful

Review all Southeast Toyota Finance complaints

Southeast Toyota Finance

Posted: 2008-06-11 by Marsha Stroble [send email]
Be careful
Complaint Rating:  100 % with 4 votes
Company information:
Southeast Toyota Finance
United States
www.setf.com

I will not use them again after my horrible experience. But when you have "Finance" in your name...profit is the game. People appear to be expendable. I warn you all to be very careful. I receive calls from one number that knows all that is going on with account and another number shows up that doesn't. One rep. tells you an amount to pay and another says something different. Nothing in writing but needs money ASAP. Then the wrong move and they take your car. Someone needs to stop them. I had a rep. yell at me one night and threaten to come take my car after I fell upon hard times. When you get close to paying your car off...be careful.
Comments United States Cars, Parts & Vehicles
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Comments

89 days ago by Disgusted [send email]
I paid off my car with a cashier's check on June 17th (TO BE RID OF OF THEM) and the message said my account was paid off-UPON ACCESSING MY ACCOUNT. They took all my information off the internet TO access MY ACCOUNT and my ability to contact customer service on line. I sent several emails that were negative about their service. I did not receive any calls as a result of those complaints. I contacted the corporate office and one gentleman was of help. After I overnighted them 10, 000 plus dollars (cashier's check) on June 16th it is July 9th and I haven't received my title. The account access message said I should receive within 7 days. I called twice and the first customer service person said "I don't know why they haven't mailed your title" and the second time they put me on hold and never came back. It appeared they were avoiding sendng me the title? I am still fighting for my title but there was a gentleman at the corporate office that was the one bright spot and has attempted to help...but it is still over 22 days out, with NO TITLE IN SIGHT!! It is scary...but I will be speaking to an attorney first thing tomorrow.
87 days ago by Nino [send email]
I agree SETF screw up my credit for no specific reason. I made a payment and the check bounced but I made a second payment right away. Well they reported to the creit bureau that I didnt made a payment for that month. Now I can't refinance by vehicle to get out of the 19% APR I have with them. I contacted them and they can't do anything about it. I filled a claim with the bureaus but it never out of my credit. I higly recomment not to used them. BE REALLY CAREFULL WITH THIS COMPANY.
74 days ago by Disgusted2 [send email]
I recently paid off my vehicle and got my title with delay of two weeks longer than I was told. Then I received a check in the mail for an overpayment of about $300.00. There is no Bank of America in this area so I cashed it at my bank. Unfortunately I deposited it in my checking account and forgot about it. I started writing checks as this was supposed to be a reputable company?! Within 10 days they stopped payment on the check without a call or notice or anything!!! So now I owe my bank $300+. I complained to SETF, World Omni or JM Family, yet again I am without any assistance. I did nothing wrong. I Just cashed a promissory note made out to me. THEY MADE THE MISTAKE AS THEY DO SOOOO OFTEN AT YOUR EXPENSE. It was their mistake as they reported that a fee had not been added prior to sending that check out. I was not compensated in anyway. Once I pay off the money with the bank I plan to sue as this experience has been a nightmare!! Most companies of this size would have said due to all the trouble you have had we will take care of this but not this one. The customer is not important. The sad part is that I have paid them over 20, 000 of my money to be treated so badly. I am glad my experience is over but BEWARE consumers...JUST BEWARE!

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