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1.7 12 Reviews

South University Complaints Summary

2 Resolved
10 Unresolved
Our verdict: With South University's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:31 pm EST
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South University Student loans

I was enrolled 11 years ago and while I was enrolled, South University "accidentally" sent back my grant money causing South University to freeze my classes. In order to resume classes I would have to pay $2000 out of pocket to continue the semester, even though it was not my mistake but their mistake. I was a single mother of 2 children, struggling day by day, paycheck to paycheck and had no way to pay the money or come up with it. This is why I had been diligent with following through with ensuring my grant money came through. Now I am stuck with 14k in loans for pursuing a degree I was unable to finish due to the administrators of South University negligence. Not mine.

Desired outcome: My student loans to be forgiven

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4:31 pm EST

South University Classes, cost and lack of education

I completed 2 semesters at South University with no concerns, the instructors were great and super helpful. In my 3rd semester, I was enrolled in a class from South Carolina (I am in Texas). I was told the class started at 6 pm like my previous class, but it started at 5 pm. The instructor would never stop to answer questions, each class had like 150 PowerPoint slides that you couldn't even follow. I reached out numerous times to my advisors regarding the class and feeling like I was set up to fail. I was blown off. She sent study guides by email which I never received. When I spoke with her about it she blamed me for not receiving the emails. I am now stuck with a loan I do not need nor do I want to pay for. I ended up transferring to a different school. DO NOT WASTE YOUR TIME AND MONEY.

Desired outcome: Loan cancellation

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11:38 pm EST
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South University Withdrawal/academic counselor

On December 10, 2020 after days of no response from financial regarding the verification I had now been subject to twice, I sent an e-mail to all parties both financial and academic and informed them that my balance was getting too high and I felt it better to withdraw before the balance got larger. The following day I had finally seen a doctor for feeling under the weather and I informed academic that I was very sick and had seen a doctor and per his advice I may need to take a break. Long story short, I have not heard from my academic counselor at all even after letting her know that when I e-mailed the 11th and told her I was sick I also did not continue turning assignments in, therefore I was a week behind. I attempted catching up however still sick I knew it was not possible and told academic counselor again via e-mail to withdraw me completely although aid had just disbursed and i know I am responsible to my loan servicers but owe nothing to South. To date, still nothing. I am enrolling in another University in my state I reside for different reasons and have my transcripts. My concern is since academics has not replied to me I do not want to get a failing grade for this class, I have worked hard to maintain my GPA and have been a good student. I do not know what else to do or who to speak with.

Desired outcome: Withdrawal from the university and my current course with no negative consequences to my GPA

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Zepth
Garden City, US
Jan 09, 2021 11:58 pm EST

Please do not attend this school. Veterans please pay close attention to this. Please do not attend this school. The personnel/faculty there is a clan/klan and racist. They will do any and everything to cover up a wrong doing. They will launch false allegations against students and follow through on it like nothing. They only care about money and will charm students to get them in. Then the honeymoon is over and all hell breaks loose. Please don't voice concerns because they will definitely pull a quick scam and try to take you down. Dedicated students beware of this for profit institution where it is all about the money.

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Zepth
Garden City, US
Jan 09, 2021 11:45 pm EST

You are definitely right. They don't answer phones or emails. They are very unethical. It is all about the money. They need to be reported to the state attorney general. Write to him/her exactly what you are saying in the complaint. They need to close this thing down. Years of ripping students off with some type of scheme one way or the other. Put this out there about these unethical individuals and let others know to take their money elsewhere to a school that is ethical and care about students. They make up lies, fake procedures, and anything to get them by. They fall into a category of all their own. They need to be stopped.

Is South University legit?

Our verdict: Complaints Board's thorough examination reveals South University as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, South University stands out for its commitment to quality and security. Clients considering South University should delve into its customer service record to gauge compatibility with their expectations.

South University earns 91% level of Trustworthiness

Perfect Trust Endorsement: South University achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for South University. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Southuniversity.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Southuniversity.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

South University's website seems to offer jobs or career advice. While this can be a helpful resource.

Several positive reviews for South University have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While South University has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to South University. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  • South University offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
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1:25 pm EDT

South University taken out of school

I was wrongfully taken out of school. I had a few classes left less than 2 months to go to finiah my associtates in allied health and science. I bad surgery the mobth i was kicked out. I asked if i could have medical leave and they said as long as i turn in my work i will be fine. Well that wasn't the case. They had an evaluation and i wad kickrd out for not having a 2.0 i had a 1.8 gpa. If my professor at the time wouldve graded my work i would've qualified to finish. Now becausr i got kicked out, i have been getting calls from finacial aid at south university to pay off my aid. I dont believe i have to do that considering i didny get to finiah my education. Rven after having surgery and being on bed rest and pain meds i still did what they wanted and i got treated unfairly and was not able to finish my education. Which i believe is very wrong. I do not wish to be put back in south university, buy that my finacial aid br forgiven. I do believe i should not have to pay this back.

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11:31 pm EDT
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South University I cannot afford $13,227.00 with a credit card or prepaid mastercard by reloading some money on it.

Hello, my name is Nicole Lester I had let South University into my checking account with Robins Credit and gave them my routing number by paying this student school debt loan. I had to do Tuition Options by letting go into my checking account by which there was insufficient funds by which they sent me a letter and tuition options for every month when I can get paid. I had to go to my bank which is Robins Credit Union by writing bad personal checks by doing a overdraft so I had to stop because Social Security really could not do direct deposit at Robins Credit Union. Since now I am at Suntrust bank I had to go back to pay more money to reopen my existing checking account by paying them a lot money for each money. Now I am putting some money in the bank that I get pay every month by which I am under SSI and Social Security. South University sent me to a collection agency called Accessible Recievable I had been given my routing number and checking account now they saying that there no insufficient funds in your checking account. The collection agency has been calling me so many times on my cellular phone and on the home phone by which they told me that I had to go get a money order or a prepaid Mastercard at CVS, Walgreeens, Walmart like I had told them that I really do have any money by which I cannot afford $13, 227.00 with a credit card I am already in debt by paying my Mastercard credit card to a attorney in Macon by paying $100.00 a month so I am totally struggling so I call South University by talking to April which was her name they took me to collection agency by paying this money back to them to come back an finish my Allied Health Sciences online program I had told that I really do not have the money right now and I also told her that I had lost my father and I am taking care of my mother that has Alzheimer's Disease she says to me "that is all good misfortune" but you need to pay this student debt loan so what so I do closed my checking account or reopen another account because on my SociaL Security check I really get $708.00 plus my SSi which is $62.00 and I totally get my food stamps about $99.00 a month so I really need some help with matter please email me as soon as possible. [protected]@windstream.net I am really struggling God Bless from Nicole Lester

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7:41 pm EDT
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South University Unethical behavior, high pressure, misleading statements

In 2010 I wanted to investigate the idea of taking my 2 years of college from early 1970s, a 2 year degree from 1978 and 3 technical certificates along with years of continuing education and roll all that into a BS or MS. South U contacted me and assured me I would get credit for my "life experience." I applied, and was accepted. I then realized upon further research that at age 55, I should use the certificates I had. The sales rep, and that is what he was, really pressured me. I didn't know what I should study and how long it would take, seemed like a bad idea for me. He assured me it was nothing, and saying he "wants to walk me in a virtual class" so I could see what it was like. I see messages from people saying what they wanted to achieve, why they were studying. He had me congratulate a couple students. I thought this was all stupid. More a chat room than class room. I told him I wasn't interested and after a few more calls, told him to lave me alone. Now this summer, almost 6 years later, I am getting calls from a collection agency! They charged $4, 464 in tuition, 3 digital resource fees at $70 each. They did reverse some of these over the next 6 weeks. Their last entry, 2 years later, writes off "bad debt".
The collection agent sent a copy of my application and account ledger I just quoted. Nothing has my signature, and grades, nothing. I never took a class, test, received study materials, nothing. Receive nothing, pay nothing, want nothing from them. I see they lost some accreditation for financial reasons. My complaint is that they misled me, did not quote costs, and then turn me to collection agency when I have not heard from them in 5 years. It may be that now they are taking old applicants and selling them to a collection company in yet another unethical, desperate attempt to squeeze all they can from the public. Perhaps I should file a complaint against collector as accomplice.

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2:10 pm EDT
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South University Do not enroll in south univ

Do not consider spending your educational dollars, or your financial aid dollars, at South University. Do NOT do it. it is expensive. It provides none of the benefits that you would receive at another competing college. The admissions department is comprised of used car salesmen. The financial aid department is comprised of collection agency workers; nobody who will actually provide aid to your financial concerns. Some of the prerequisite classes are fluff with no substance. Why take a class that requires you purchase a $100 textbook when NO reading from the textbook is necessary? When an non-licensed teacher has been hired to teach classes at South University, you are under the rules of the school. If you find the class has inadequacy "issues", the general studies dean and academic affairs dean will not allow you to drop the class. That will result in money wasted. And if you receive financial aid, that is wasted government money. Spend your financial aid money on a real college that has less of a need for PROFIT. Stay away from any of the "EDMC" collection of schools.

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Debbie Deren
, US
Jul 25, 2017 3:27 pm EDT

I am currently enrolled in the FNP program. My practicum site has been refused even though it is on the list of approved sites yet they want me to pay for the class. The class they won't let me take. Please beware find an accredited school they will work with you. A school they cares about the students and education not just money.

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11:38 am EST
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South University - This is school is careless about the quality of education. ITS all about $$$

This is the WORST school on the planet. Worst instructors!!! They dont conduct themselves as professionals. Financial aid is horrible. They are a business and will ignore your calls or emails to make money. I feel strongly about how cruelly i was treated at SU and I am prepared to legally fight back if that is what will become necessity. I thought the...

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5:41 pm EDT

South University Stay away from these fraud

I was contacted by a recruiter, Karen F about taking courses on line. i was interested in do so as long as i didnt have to take out a loan. i was very clear to her and the financial department that i would take the classes if they were covered by tap or pell or some other type of grant. i made my self clear to everyone i spoke to about the fact i had just filed chapter 7 and did not want to take out any loans. while getting everything in order for siging up for the classes, i lost my job. that was another reason i didnt want to take out any loans . the girls rushed me to meet the dead line. it was ergent to do so because they were going to raise the price for the classes. they told me tha t even though i didnt want financial aid i had to fill out the forms any ways in order to start the classes. they assured me that i wouldnt have to take out the loan (lie!) To be frank, im sick of this ordeal. if this is how colleges do business, it's no wonder american is in the crisis state that it is in. the college has made very little effort to resulve this matter. i will not accept their offer because i shouldnt have to give them any money for thier deception. as it is Chase has me in collection, and most likely ill end up paying the college for thier shady ways. i wont be so trusting next time. oh, yea, there wont be a next time. they have put a bad tast in my mouth about doing an business with a college.

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student201
Atlanta, US
Mar 05, 2013 11:31 am EST
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This is the WORST school on the planet. Worst instructors! They dont conduct themselves as professionals. Financial aid is horrible. They are a business and will ignore your calls or emails to make money. I feel strongly about how cruelly i was treated at SU and I am prepared to legally fight back if that is what will become necessity. I thought the faculty work with students to find anunderstanding, but this was not the treatment I received.

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ahelton85
Carrollton, US
Mar 20, 2012 8:10 am EDT
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40 credits from graduating and I am being told that I have maxed out my student loans! So some kind of way I am supposed to reach into my pockets and pay $5882! If I could pay for my tuition, I wouldn't have needed student loans, the Georgia tuition equalization grant and pell grants! I was even asked if I had put any money aside from the stipends that I received! You're kidding me right?! I am a single mom, yes I do work full time, but I have a house payment and an car payment and make about $26, 000 a year. Thanks SUO for NOT making my dream of graduating come true!

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7:47 pm EST
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South University Fraud and Transcript Bait and Switch

South University locked me out of my classes due to "no transcripts received" several months after they told me that they would take care of it and confirmed my classes. After being locked out and withdrawn they claimed that I owed $2, 888. I received a call a week ago stating that it was now on my credit report. I never owed this amount and sent them a appeal containing evidence of breach of contract on their end. Each time I was contacted, I was confronted by a different person who would ask me to send the same documentation (email) for proof.

I recently went online and found a plethora of sites with South University of GA listed. There are others that have had the same issues I have now regarding transcripts allegedly not received in time (told me there was another South University office to send the transcripts to 9 days before my next class started.

The same chronology of events also happened to me regarding my transcripts. They told me I was set to go and they had my transcripts from high school. They allowed me to take 2 courses and then told me a week before my 3rd course that they did not have my transcripts. Beware, they have 2 headquarters (Phoenix and Pennsylvania) which you are never privy to at first.

The first thing they do is switch up advisors so it's to appear as though the left hand does not know what the right hand is doing. They then say they are going to withdraw you if you can not meet their timeline. They then try to take the monies out of your student load, and if they can't, bill you for it.

Here's who you contact first:

Federal Trade Commission
600 Pennsylvania Avenue, NW
Washington, DC 20580

1-877-FTC-HELP

FTC does not handle individual complaints, however, if there are several nationwide they will investigate. Please pass this information along so a class action lawsuit can be put together regarding fraud, theft, and any other illegal practices such as double dipping (take student monies and then charge you as well).

This is a for-profit business owned (and traded on the stock market) by Education Management Corporation which has been linked to fraudalent practices with regards to shareholders.

My complaint is solid. Remember, save those emails and telephone recordings if necessary!

South University Online has 2 headquarter locations. One in Phoenix and the other in Pennsylvania. Contact all the entities below by phone and email.

1) Federal Trade Commission

2) State Congressman / State Senators

3) Department of Higher Education Federal

4) Department of Higher Education State

5) State Attorney General

6) Better Business Bureau

7) Contact your Local and National News Reporting Stations

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Teresa35
Levittown, US
Apr 01, 2014 9:08 am EDT

Im having the same issue. I have 3 weeks left and just got slapped with a $3566 bill. It was only $1900 for the past few weeks. I have an 3.86 GPA and now I cannot get my diploma until I shell this out. This school is joke!

the-rifleman
the-rifleman
Evanston, US
Feb 12, 2013 6:55 pm EST

You are so right about South University Online, they are nothing but vampires, because all they do is suck your financial aid money away, and on top of that they try to make up more schemes to get more money out of your pocket as well. It's getting a lot worst over there now because the people there are like debt collectors, plus you can get to the real decision makers. They have to be stopped.

Thanks for your information about the FTC and I'll be giving them a call first thing tomorrow.

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South University - Fraud & Discrimination

After talking with the dean & president of the Savannah Campus about fraud and several concerns of mine, they failed to address correct the fraud. I was discriminated against as a student questioning the logic behind the lies and tried to say I was the problem. Any person who is having an issue should overload the email boxes of the President and Deans of...

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8:42 pm EST
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South University - Abuse, with drew from recieved finacial aid, refusal to send transcripts

I enrolled in south university and was told prior to enrollment I would need all documentation in place prior to commencement of classes. All documentation sent in and filed and I received a letter form the school stating I had been accepted all the financial papers were also accepted and I was on my way. I completed two classes when I discovered my fee...

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www.southuniversity.edu

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