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2.6 533 Reviews

Sony Complaints Summary

221 Resolved
312 Unresolved
Our verdict: Dealing with Sony, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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12:35 pm EDT

Sony benidorm shop to avoid

Please avoid a electrical shop trading in camera, computers, and similar items
the shop is called ” Sony dreams” in benidorm these people at the shop will try to con anyone they tried to sell me a 1gb memory card priced at 294 euro, s which came down to 30 euro please take care

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Maderchot
, ES
May 02, 2012 3:17 am EDT

They r the best dealers in BENIDORM :) I got the camera from them which costed me nly 85 euros whic wud be not less than 150 euros anywere in EUROPE :) So i can say they are the cheapest shop ever

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3:11 pm EDT
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Sony loss my mobile

my name is Thirupathi Raja .D loss my mobile phone sony eriecson model: k530i silver 28 jan 2009. please trace my mobile phone find out information send me.
MOBILE DETAILS:
Company & Model: Sony Eriecson & K530i Silver
IMEI: [protected]
Invoice Number: TN/01910/00001/6035
PERSONAL DETAILS:
Name: Thirupathi Raja .D
Father Name: Dhanabala Krishnan .A
Mobile Number: [protected]
Address: No. 20/19, Gandhi Nagar Main Rd, Sathumanagar, Thiruvottiyur, Chennai-600 019. Tamil Nadu

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pwrpradeep
, IN
Jun 22, 2011 6:55 am EDT

my name is Pradeep Pawar.D loss my mobile phone sony eriecson model: k530i Silver 20 June 2011. please trace my mobile phone find out information send me.
MOBILE DETAILS:
Company & Model: Sony Eriecson & K530i Silver
IMEI: [protected]-154541-6
Invoice Number: 1203
PERSONAL DETAILS:
Name: Pradeep Pawar
Father Name:T.S. Pawar
Mobile Number: [protected]
Address: Sector 15, Astabhuja Apartment, Near Sabri Hotel,
Vasi, Navi Mumbai-400 703
Mumbai

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3:43 am EDT
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Sony repair

My receiver that is under warranty needed repair Sony had me bring it to a repair shop in my area ... Well it has taken all most two mouths ( it is in there shop right now- but not tomorrow ?). So i contacted Sony to see how much time it would take for them to repair it and i was told 2-3 weeks( if i sent it to them )it seems to me that they don't really care about if you if don't spend over $2000.00... not very happy . Let see just how much i will spend on sony ...

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11:18 am EDT

Sony bad service

I’m writing to you to say how very disappointed that I am with the Sony customer
Service that I have received; I have been long time Sony supporter for years
Now, I have purchased over 8 Sony high end TV sets and other Sony products. My
Last purchase was the Sony KDS-70Q006 Qualia SXRD unit that cost nearly
$11.000.00 as you know this was one of your flagship models, I purchased the
Qualia unit on 11/03/05

This unit carries a 3yr standard factory warranty, which is still coved. I have
Been trying to buy the extended warranty for this unit for over a 2week now, I have two friends that bought the same unit
About 4 months before I did and just recently purchased the extended warranty
Without any problems, they only had about 2 weeks left on the factory 3yr
Warranty, I have called the same phone numbers they called which is
[protected]
And I have talked with Kelly at ext #### and David at ##### and a John, I can’t
Get any customer service rep to call me back, my last call was with Kelly whitch
She was told by buy somebody in the office that they could sale me the warranty,
They just have to figure
Out have to enter it into the system. This is very disappointing, not only
That, but not to return any of my calls, that's not good business for Sony and
Customers liked me.

The only decent service rep that I have spoken with is the team at the Qualia
Support center, at [protected] they have be very understanding, and they are
The ones that gave me the number to call, it’s the same number my friends called
Also and was able to
Buy the warranty.
My last conversation was on 7/24/08 3pm with John and Daniel still no call back.

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5:04 pm EDT
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Sony international promotion claims

my dad received a msg on his mobile saying that by random selection his number has won 618, 000 pounds. the msg continued to say that he had to send a scanned copy of his passport and ID to 202 hammersmith road, london, uk. it also said that he had two options as to how to receive the won money, either by electronic banking or by courier service ans they even gave the option of three courier services. I mailed my dad's number and the code they sent in the msg to his phone and i receive an email giving me three forms to full out and return by the deadline date MArch 30, 2011. I was keeping in contact with a company rep. by email and he assured me that my dad's indentity will not be disclosed to anyone or use by con artists as i had asked how will his indentity be protected from such preys. i asked will i be getting the full amount of money since i would have to borrow money to pay the courier and i got a reply saying to full out the attached disclaimer form at any time convenient to me. i responded to the representative and said i never sent any info to you so why you send me a disclaimer form i also told him i will try but i am very skeptical about this whole scenario and my dad and i need help plz.

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Dvsingh
, US
Oct 11, 2011 8:22 pm EDT

i have received the same email, i send all my details. after seeing all this above complaints i am so worried. any one help me plz

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rossiQ
Melbourne, AU
Oct 11, 2011 12:26 am EDT

OMG... do not send anything! this is 100% SCAM!

I know that it may sound so exciting to win something, but cant you see how dodgy the email is?

I got one today, and the logo is all pixilated, Sony are rich they can afford to get better graphic designers and send out a better email if this was true! also, that its signed by a DOCTOR, what for more credibility? wouldn't you think it would be signed by a CEO or at least a Manager? a doctor...pls...

DONT SEND ANY DETAILS, DONT SEND THEM ANYTHING!

ITS A SCAM!

I'm from Australia, someone from Cayman Islands got one, and its based in the UK?

PLUS THERE IS NO NEWS ON THE SONY ERICSSON WEBSITE ABOUT A COMPETITION!

Dont you think they would have published this competition somewhere on there site?

SCAM SCAM SCAM SCAM SCAM

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mslee
, NZ
Oct 08, 2011 1:45 am EDT
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hi i have also recieved the above message i was unaware and sent through my information that they required but not my passport number as i dont have one i sent my birthcert reqistration number they required thru email i have not sent copies thru what do i do ? is it a scam person above?

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caroline got
, NZ
Oct 07, 2011 1:37 am EDT

what to do if someone has already sent info?

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COURTOKET
, NZ
Oct 04, 2011 11:03 am EDT

I recieved this today... IT IS DEFINATELY A SCAM SCAM SCAM BY SOME ### ### ###! IF U RECIEVE IT DONT REPLY!

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

04-10-2011

Dear winner,

In line with the commemorating event marking our 43rd anniversary we rolled out over £16, 000, 000, 00 (Sixteen Million Great Britain Pounds) for our 43rd Anniversary Draws. All participants were selected through a computer ballot system drawn from 25, 000 company mobile, cell numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London. Your cell number has won for you £1, 500, 000.00 Great Britain Pounds (One Million Five Hundred Thousand Great Britain Pounds). To start the verification process, the below details are needed.

VERIFICATION REQUIREMENT
All fields are required
1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. OCCUPATION:
5. NATIONALITY:
6. COUNTRY OF RESIDENCE:
7. WINNING CELL NUMBER:
8. NETWORK NAME:
9. AMOUNT WON:
10. EMAIL ADDRESS(S):
11. Ref No (Code in the sms message):12. Passport Number:

I wish to on behalf of all members and staff of Sony Ericsson congratulate you on your winning and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 43rd Anniversary Draws.

Yours faithfully,
Dr. Thomas Walter
Tell:+[protected]
+[protected]
Fax :+[protected]‏‏‏

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Lizzy Carobe
, HK
Sep 29, 2011 3:48 pm EDT

I got a sms from Sony Ericsson and they said that I was chosen from the random numbers to be a winner and have 150, 000 british pounds. I kind of believed them and kind of don't.It's confusing whether to give them I info or not. I'm going to search more info about that.

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The Misdemeanour
Adelaide, AU
Mar 28, 2011 7:01 am EDT
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LOOK AT THIS

44-70... phone numbers are called "follow me" numbers. They can be redirected to another phone anywhere in the world. As there is no way to know where these are answered, there are used by 419 scammers.
Do not reply to any e-mail you receive which gives one of these numbers as a contact

Got this off a forum
Furthermore, it doesn't match the phone number of the address given.

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The Misdemeanour
Adelaide, AU
Mar 28, 2011 6:53 am EDT
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Don't hand out your personal info! The end result will be 'identity theft'. I've received the SAME sms!
Please do yourself/your dad a favour and stop any further communication. Tip about the so-called use of courier companies. They say you will get the money, but you have to pay a certain amount to receive it.
Hope it's not too late!

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cynicaleden
, US
Mar 17, 2011 2:38 am EDT

seriously? you think this is not a scam? no one gives money away via text message...

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5:49 am EST
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Sony memory card faultt

4 months ago, my went to holidays in Shanghai with my family. We took alot of photos along the 8 days 7 nights tours. My wife using a Sony digital camera bewly bought on 2010. I used a camera Casio which more than 5 years old. When I returning from the trip, I have no problem to download the photo from my old camera, but my wife have big problem. She is not able to up load a single photo from the Sony Sim card. 300+ photos completely unable to up load ! My brother in law brought the sim card ask for repair in the Penang factory. After 1 months the sim card was sent to Singpore for repair. After 1 months again they send my wife a new sim card for replacement without a single words of apologise ! How about the photos ? I cannot believe the world branded Sony company handle consumer problem like that ! I wish the " complains Board" brought up this issue to the top management of Sony in Japan ! We cannot tolerate world branded company have this kind of quality product and customer service attitude ! Please thank you !

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9:08 am EST
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Sony sending or receiving text messages errors

dear sir/ madam,
i have purchased sony ericsson w205 mobile hand set six months back
in that mobile i cannot sent or receive text messages there is erron on it, so please kindly sent the problem solution to my email ID : b.[protected]@gmail.com .
thanking you sir

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Update by suhaanjum
Mar 01, 2011 9:10 am EST

text messages sending or receiving errors

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1:29 am EST
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Sony customer service/return policy

In short, I ordered a camera for my boyfriend's birthday only to realize that it was the wrong make and model. Customer, error, I know but generally it's customary for stores to allow you a 30 day return period, especially on the purchase of expensive electronics. I immediately went online to the sonystyle.com.au and filled out a form requesting information on how to proceed with returning the camera. The automatic message assured me that someone would get back to me within 48 hours. When no call came and no email was sent I called the customer service number and spoke with a representative.

He was a polite chap but wasn't really informed on the proceedings. Every time I would ask a question he'd put me on hold only to come back with some ridiculous reason as to why I cannot return the unused, unopened camera. After spending several minutes maintaining my position it became clear to him that I wasn't happy and wasn't going to go away. He then told me I could email sonystyle.[protected]@ap.sony.com as the service department does not take phone calls—bad sign right away. He told me service would be prompt, not so. I still haven't received the results I'm looking for and the email exchanges are below. I'm still waiting from a response.

Sent at 4:22 PM (GMT+11:00). Current time there: 12:22 PM. ✆
to sonystyle.[protected]@ap.sony.com
date Wed, Feb 16, 2011 at 4:22 PM
subject H200124691
mailed-by gmail.com
hide details Feb 16 (2 days ago)
Good afternoon,

I have just spoken with you customer service representative, J,
regarding a return of a camera I purchased through your online site
sonystyle.com.au. He said you be better able to assist me with this
process.
The camera remains unused, untampered with and unopened. I will not be
using this camera as it is an incorrect model. I would like a full
refund for the camera in the amount of $279.

Per your Terms of Sale:
"Unless you notify Sony to the contrary by telephone, facsimile
transmission or telex within seven (7) days of delivery and such
notification is confirmed in writing within seven (7) days of its
receipt by Sony, the Products shall be deemed to have been accepted by
you as being in good condition and in accordance with the Sale Terms."
I received your product last Thursday (10/2/11). I had written to your
customer service department through your website over the weekend
requesting assistance. After receiving no response I called your
customer service line, where I spoke to J. He has informed me
that you will not accept the return based on the fact that the seal is
broken. I informed him that there is no seal, the package remains
unopened and I simply want to return it. He again liaised with your
department to then be able to tell me you would offer me an exchange
for the correct model. I do not want an exchange, especially with a
company who's return policies are as poor as yours—not to mention your
customer service. I can't even speak with a representative of your
department over the phone? I have to, again, write you an email to let
you know of my dissatisfaction?

I'm sorry, but I find this to be a poor business model. Please refund
me the full amount in exchange for a perfectly brand new, untampered
camera or direct me to someone who would be of better assistance.

Sent at 9:12 AM (GMT+08:00). Current time there: 9:24 AM. ✆
to Customer
date Thu, Feb 17, 2011 at 9:12 AM
subject RE: H200124691

Hi *****

Thank you for your recent enquiry.
We would be happy to arrange a return on your product for exchange only. Unfortunately we cannot refund for incorrect choice.

Please advise if you would like us to proceed.

Regards
*****

sender-time Sent at 11:01 AM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)"
date Thu, Feb 17, 2011 at 11:01 AM
subject Re: H200124691
mailed-by gmail.com
hide details Feb 17 (1 day ago)
Hi *****,

Thank you for getting back to me. I do not understand why you cannot
refund me based on incorrect choice. Customers make errors all the
time when purchasing products—it's part of the business. You have to
be the only company I've ever heard of that does not refund a customer
for notifying you of the error immediately. Is there someone else I
could speak with? Please advise.

sender-time Sent at 12:08 PM (GMT+11:00). Current time there: 12:26 PM. ✆
to "Sony Style (AP - Australia)"
date Fri, Feb 18, 2011 at 12:08 PM
subject Re: H200124691
mailed-by gmail.com
hide details 12:08 PM (18 minutes ago)
Hi ****,

I haven't received a response to my email from yesterday so I am just following up. I appreciate that you're busy but I'd really like to speak to your supervisor, so please just give me the contact information and I'll leave you alone.

Regards,
****

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matthew eden
Birmingham, GB
May 02, 2011 1:30 pm EDT

sony are allways making mistakes even ps3 its got hacked but sony is to blame for not having good security

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pobarjenkins
Minneapolis, US
Feb 19, 2011 5:24 am EST
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They offered you an exchange. Be grateful for that as they don't have to give you anything. Companies are getting more and more strict with electronics. It was your fault anyways, why should they lose a sale?

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10:54 am EST
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Sony defective set

I bought a Sony Ericsson SPIRO hand set from UniverCell on 20/11/2010.
within a few days the complain started.1.hHanging, 2. message out going service is not there due to memory full, 3. for incoming messages also the same problem.#/4 times I went to the show room (UniverCell, Nagercoil) .Every time they did some minor repairs only. No permanent solution.I am fed up of this business and told them this is a defective handset so please exchange and give me a new hand set.They are not agree and not doing that also.Is it not a cheating case ? They took 4711 rupees for the set.
If this site is really effective Please immediately take action and let me get a new handset.
Thank You
Ranjita Patnaik
[protected]@gmail.com

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3:22 am EST
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Sony thieving service center

I called up a service center in Andheri west (previously located in Sagar Tech Plaza) who claimed to be Sony authorized service centers for a complaint in my Trinitron TV. These people said they will send someone to check the complaint. They did send one guy who did not know anything, took my board and told me that he will call with the estimate for the repair. He called me up and said its 2500/-. My brother said its too much. Tell them to bring it back and keep it as is. These third class thieves took 200 rupees for keeping it back and then left. After 1 day I called my Local TV guy to take a look. Guess what? The thief's at Sony service center had given me someone else's board. I called them then and there and asked them to give me my board back. The Manager Hari Bhai (don't know why they call this fool Bhai) told me its my own board and that some transistors were misplaced. I told him I don't care and that I want my original board back. I kept on calling for three weeks, close to 250 calls, spent my money, time, showed these third class people courtesy and talked to them nicely. However, they did not even send one guy.

He kept on giving A class excuses that the technician is admitted in the hospital and is unable to come to work. Now, its been 2 months, I am at a fix. I want to file a consumer court case against these crooks (I have better words in my mind against this kind of filthy people). The TV was worth 26, 000 and now its just a piece of garbage.

What kind of service does Sony provide? I used to vouch for Sony products, no more. You guys are also bigger thieves who employ this kind of filth to do service work. I will never buy anything from Sony again ever and anyone who reads this - understand one thing. Sony employs this kind of thieves because they themselves are bigger thieves. See you in court, Sony

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11:36 pm EST
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Sony abysmal customer service, terrible products, rude staff. do not buy a sony product!

PLEASE READ THIS:
I purchased a Sony Vaio VPCEB2Z0E laptop in October 2017. Almost immediately I noticed that there were thick black lines down the screen - this would occur when the laptop screen was woken from sleep mode. I called the company I purchased from, 3 weeks after purchase, only to be told that as it was over 14 days they would not replace it and that I'd have to contact Sony. I did so, and was told that they would not replace the product and would only offer a repair. I was extremely unhappy about this, but they flat refused to offer anything else. I was forced to send it for repair.

When it was returned to me, not only did it still have the black lines, but the screen was completely unusable due to distortion and fuzziness - it looked as though the screen had been dropped and cracked internally. Not only did they fail to fix the original problem but they created new hardware problems AND they also scratched the top casing of the computer! The people that work in the repair centres must be complete ###s, seeing as everybody seems to receive their products back in worse condition than what they sent them in!

I contacted Sony immediately, and was told that they would have to repair it AGAIN. I refused to let them do this and told them I wanted a replacement. They refused, I was passed from person to person (in their offices in Egypt). I asked several times to speak to a manager, they always said that no-one was available and that the manager would call me back. I kept asking for the manager's name, they consistently refused. They operate in a very sheisty way, and knock you down at every turn. None of these so-called managers ever called back. I kept phoning (at a rate of £0.35 per minute, I might add), and finally got through to a man called Ahmed Samir. He seemed to be the only one willing to help, however he has no decision making authority so it was all but pointless speaking to him. He kept saying that I would have to return the laptop 6 TIMES! for repair before they would even consider a replacement. I, quite rightly, told him that this is unacceptable and I would not give up until they gave me a replacement. He kept saying that he would 'escalate' the case to the 'upper management', and it would be them who would make the decision. He told me that upper management have no obligation to reply, and that they could take months to make any kind of decision. I, in no uncertain terms, told him that I wanted a refund and to have nothing more to do with the company.

I finally got to a position with Ahmed where he said would treat my case as a VIP and that he would skip the 6 returns and take the laptop for what they call 'diagnose and hold'. This means that they take the laptop to the repair centre, diagnose the problem, and hold it until a decision has been made with regards to refund/replacement. He said he would call me on 19th January 2017 to discuss collecting the laptop (bearing in mind it’d taken 4 months to even get to this point!) He phoned on the 19th and told me that he would arrange for the laptop to be collected. I asked him how long it would take before a decision was made. He said that they didn't have a time, so I told him to find out an EXACT time and phone me back the next day (he had to phone all of the local repair centres to see which had the shortest queue for repairs). I never heard from him again. With everything that is now going on in Egypt, Sony has shut down their offices there. I phoned Sony again yesterday, and asked why nobody had bothered to contact me, only to be told by some stupid bi**h that I would not be getting a refund or replacement, and that they would offer to repair it again. I have categorically stated that I will accept nothing less than a refund. She told me that she would escalate the case AGAIN and phone me back on Monday 7th Feb 2017. I am awaiting a reply, and I will update you as soon as I hear from her.

I have reported them to UK Trading Standards, logged a complaint with Consumer Complaints, and also written to BBC Watchdog. I am bombarding Amazon with complaints and bad reviews, including video reviews of the broken laptop and a detailed breakdown of the way Sony has treated me. I will be writing to Sony, threatening them with the Sale of Goods Act 1979. I will also write to the company I purchased it from as it appears that they could be liable also (and I'd far rather get my refund and leave them to deal with Sony in THEIR time).

I URGE EVERY SONY CUSTOMER TO COMPLAIN TO BBC WATCHDOG, AS THEY WILL INVESTIGATE IF ENOUGH PEOPLE COMPLAIN – ADDRESS BELOW. ALSO COMPLAIN TO AS MANY AUTHORITIES AS POSSIBLE AND COMPLAIN TO SONY AS THEY ARE IN BREACH OF THE SALE OF GOODS ACT 1979. IF PEOPLE DO NOT COMPLAIN THEN SONY WILL BE ALLOWED TO CONTINUE RIPPING PEOPLE OFF AND IGNORING THEIR RESPONSIBILITIES. THEY MUST FACE UP TO THEIR MISTAKES AND SHOULD BE EXPOSED AS THE CHARLATANS THEY ARE.

I wish you all the best of luck with your fight against Sony, and I hope that you get the resolution you are hoping for. I am going to post this complaint across every single website I can find, so people will know what Sony are really like. I trust that you will all do the same; together we can destroy these faceless ###. Best of luck to you all. Miss Vicky Sadler

Relevant contacts are listed below:
Direct Gov – Links to UK Trading Standards & Consumer Advice: http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_182935
BBC Watchdog Complaints: http://www.bbc.co.uk/watchdog/gotastory/

I've also included photos, so you can see the problems for yourself

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Akhilsahu
, IN
Jul 25, 2013 11:51 pm EDT

Sir,
i had some issues of backlit not turning off and mouse stucks AT ITS place for some with my VAIO.But now since i bought my laptop back from service centre at lucknow:Aditya Infosys .Backlit issue was solved but mouse stucks more frequently now and sometimes its button aren't working.They format my complete laptops alongwith all partition.I wasn't ASKED TO BACKUP MY DATA.NO INSTRUCTION WERE GIVEN THAT WHICH DRIVE DATA WAS TO BE BACKED UP.As of now i had lost all my data and the data was very important it costs thousands.I asked them to make partitions they talked rudely about this and started fighting and shouting.No jobsheet reciept recieved .I dont want to submit my laptop in that servece centre again .Plz assist what should i do.

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Judit
Greenville, US
Dec 16, 2010 2:51 pm EST

DO NOT BUY SONY VAIO!
I had a desktop for 2 years before I had to replace the hard drive. When a year later the Nuvidia graphic card died Sony agreed to replace it because of manufacturing problems they experienced with that card. After waiting 2 months for a technician to call and several phone calls to the "service center" I am about to give up and never ever buy a Sony computer again. Their customer service is a joke. I had to wait 20-30 minutes on the - " your call is important to us " line before somebody would talk to me. After they reassured me that everything will be taken care of they do not do a thing until my next call and than reassure me again. So I guess I lost the - who can last longer game. I'll just go back using my good old Dell for now and buy something other than Sony next time.

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vipin jain
, IN
Aug 07, 2009 12:10 pm EDT

i purchsed a lcd (sony vaio ) date 28/10/07.but in this lcd was problam 1st time date 29/09/08
i told to compney pls exchange my lcd i am not cetisfied with this lcd.but they repaired my lcd.
but now i am facing the same problam again.i request pls change my lcd.i dont want repair it by you
auther vies i will have to help of consumer form in noida sec-12 pls con me [protected]

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Deepak_Dinesh
, IN
Aug 26, 2010 11:32 am EDT
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I have a Sony VAIO VGN-FW45MJ laptop bought on 30th August, 2017. A month ago my laptop adapter started to overheat and it my laptop could not be charged. Since my laptop came under 1 yr international warranty I approached a customer care/ sony service centre to check my laptop for faults. The man I approached told me that it IS a fault due to my adapter hence I need to buy a new adaptor. It should be underlined that "that MAN" wasn't even interested to check my laptop from his attitude. After a few days I bought a new adapter of SONY and connected it to my Laptop for charging. After sometime I heard a click sound from my adapter and it went OFF. I think its malfunctioned hence I request you to check with the concerned people IMMEDIATELY and replace or/and repair my laptop or/and it adapter as I lost Rs.2300/- from buying the adapter. It should be also noted that my laptops warranty period gets over on the 30th of August, 2017.

Thanking-You,

Deepak Dinesh

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msecco
Plymouth, GB
Jul 24, 2013 9:20 am EDT
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I have been a loyal Sony Vaio consumer since 1997 or so, Ive spent thousands with Sony and will never ever have a Sony product again. My problem started after parting with a 1000.00 for a Vaio VPC-EJ3T1E last year March 2017. Id always bought them in the past and only once in 20 years ever had to use the repair centre.

This year while under warranty my screen went out, ok no problem, it was sent out by Sony and repaired under warranty. My problems began in earnest when the unit was returned to me damaged, mouse not working, wifi button glued on, no factory reset.

7 months later and finally I give up talking to the repair centre in Warrington. I track down Sonys Customer Relations team based in The Heights, Brooklands, Weybridge, Surrey, KT13 OXW, UK Secret telephone number [protected], (ask for Chris, he wont do anything but lets all annoy him anyway) who promise me they will investigate the various stories their repair centre has told me and why the same repair centre has tried to extort various amounts ranging from 63.00 gbp to 545.00 gbp.

I have been told that the mother board had failed, i have been told that they havent looked at it, I have been told my hardrive was not original equipment and that I has swapped it. I have been called a liar from Sony, my hard drive was the one that came with it `, no ones touched it other than the repair centre.

So finally they have agreed to send me back my laptop, now with a broken hardrive, no repairs that they have caused and now I will be 1000.00 down . Im so infuriated with them, dont buy SONY they used to be a great firm with a great product, they now supply substandard build quality and use a repair centre based in Warrington that are full of liars cheats and swindlers.

I am going to sue in the County Court system and have written to Watchdogs and various consumer groups I will keep you posted.! Sort yourselves out SONY

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GOTSCAMMED112609
Devon, US
Nov 26, 2009 10:34 pm EST

A Sony laptop was advertised for $399...Black Friday deal..shop onlin 2AM 11/26 or in stores 5 AM 11/27..
I was online from 1:30 AM til 3:30 AM the laptop was NEVER AVAILABLE FOR PURCHASE..it kept saying COMING SOON! customer service said the website made a TYPO..it should have said 12 AM 11/27 online..so today, 11/26 Thursday at 10 AM I went to the website and WOW..it now shows SOLD OUT online..so did that rep lie to me? was it ever available? so I called and spoke to 3 different reps today..the 1st two said to go online at 12 AM..so I was transferred to the ESCALATION department..the rep said IT SHOWS SOLD OUT online..he said THEY ARE BEING TOLD IT PROBABLY SOLD OUT ON BLACK MONDAY, WHEN PREMIER CARDHOLDERS WERE ABLE TO PURCHASE ITEMS..but the rep said they WERE NOT SURE..I asked if I should go online tonight at 12 AM like the other 2 reps said he replied HE DIDN'T KNOW WHAT WOULD HAPPEN..so it's now 11:30 PM...there are at least 4 tents and 25 people at the store camping out for the 5AM opening..so I will wait and look online again at 12 AM..although right now it still shows SOLD OUT ONLINE!

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Christina, IT SUPPORT
Portland, US
May 18, 2011 3:56 pm EDT

I really wish we had found this website BEFORE we purchased a SONY VAIO in April. 3 weeks after we purchased it, the hard drive started to fail (loud noise). We called tech support, and in perfect english the rep told us that she was ordering a new part for us now, and it would arrive in 3-5 business days with a return envelope for the malfunctioning part. She took our credit card number in case we did not ship back the malfunctioning part. So far, no problems, right?

It has now been 14 days, and still no hard drive. We began calling twice daily after 5 business days. Suddenly, the rep did not speak english clearly, could not give us any information, and did not have a 'tracking number' available. Each time we called, we got different information (sony is updating the entire system, the part was ordered, the part was not ordered, there is a tracking number, there is not a tracking number, a special team has been assigned to this case and it may take 2 weeks for a response, we cant cancel the order and restart, we have canceled the order and need your credit card to restart...). Yesterday, after 45 minutes (no joke) and 3 representatives on the phone, we were finally able to get the FedEx tracking number out of them. Guess what! FedEx tried to deliver the part, but Sony input our address incorrectly, spelled wrong, and with no suite number. The part was returned to the warehouse, but the ticket is still open... leading me to believe that we will be charged on our credit card eventually for not returning the malfunctioning part.

They finally agreed that they would send a technician out to fix the laptop (why was i not offered this in the first place?!). I am not confident that I will hear back from anyone in the near future about this broken laptop, and that i will be charged on my credit card (oh, maam, we dont charge anything on it... we just HOLD it. what?! ok, then go ahead and put YOUR credit card number in there.).

When i tried to file a BBB complaint, it was returned due to 'The company's customer service is handled outside our service area.' Go figure. Next time, we will not buy a Sony, and will only buy from companies whose customer service and corporate offices are based in our home country.

Epicly Disappointed - be warned! Dont buy a SONY VAIO! The warrenty service is a LIE. The representitives LIE. The Management will not speak to you, and if they did i am sure they would LIE, too.

Situations like this make me realize why people go OFF THE DEEP END on customer service reps. This situation has an effect on my entire life - i cant work due to their crap equipment that they won't replace or take responsibility for. CURSE YOU SONY VAIO AND YOUR TERRIBLE CUSTOMER SERVICE! I sure dont like Apple, but hope they have the cajones to take out Sony in the laptop market. Anything is better than a SONY VAIO.

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el_el
,
Jul 19, 2010 7:53 am EDT
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I have bought a netbook Sony Vaio because I thought Sony makes their laptops with better quality, so desided to pay more for a laptop that would work fine. But after 5 monthes my laptop suddenly just stopped working completely, some hard drive error.
We brought the laptop to the authorised Sony service office in Helsinki, they took it but after one week they gave it back not fixed, they told us that they cannot repair it and we have to write directly to some Sony office.
We wrote to them, they wrote back asking when by DHL they could pick up my laptop and promised to repair it in about 5 days. But not on the days we wrote, not later nobody picked it up. Then they called from Sony saying they would take it on the next day but nothing again. Almost one month passed and no one came to pick up the laptop for repearing and Sony doesn't even answer on e-mails anymore.
I had a big respect to Sony products before, but not anymore. I stayed with broken laptop, I cannot use it which means I just threw my money out when I could buy cheaper laptop with better futures and which could be repaired fast and with no problem if it would get broken.
I thought I would buy my next big laptop in Sony, but I'm totally disappointed, I don't think I would buy any Sony again and I won't recommend Sony Vaio laptops to anyone.

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mtmxf
Denver, US
Feb 05, 2012 8:56 pm EST

Purchased a $1000 laptop from a Sony store. First laptop hard drive crashed after 3 weeks, the repacement laptop hard drive crashed after 5 weeks. I returned the laptop the second time and they informed me the laptop would have to be shipped away for repair for several weeks. I called the customer service line who informed me there was nothing they could do but wait. I unfortunately purchased this computer for work with a full warranty and now am left with nothing. No replacement, no loaner not a thing. customer service said they would call but they have not. I dont even have the laptop to use as a paperweight and that seems what this computer is good for.

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Prashant Pawar
, IN
May 28, 2010 8:02 am EDT

Hi,

I purchased a Sony VAIO Laptop VGN - CR 35 G/L two years back for 55, 000/- from Sur Sangam electronics Andheri. Since its purchase the Lap top CD Drive and Speakers were not working, however I didnt repair it as it was not important at that time as I had another CD Drive as well as external speakers.
Recently my laptop refused to boot so I gave it to the Sony Authorized Service Centre at Saki Naka Andheri. ( Job # :- [protected] ) I was informed next day that the (1) Motherboard battery needs to be replaced and it will cost 275/-. I further asked how much will it cost to repair the CD Drive as well as the left speaker. Since the quote was too high ( 9, 000/- ) I preferred not to repair it as I simply wanted the Laptop to start as always. Before I collected the Laptop I checked it and it was working fine however Day 2 morning it refused to boot again. When I called the Customer Care department they informed me that I REFUSED TO REPAIR THE LAPTOP. ( I had not refused to repair the Laptop, I had refused to repair the CD Drive and the speakers as it was not important for me). After lots of argument I was told that (2)the laptop is not working as the CD Drive was not working. ( My CD Drive as I mentioned was not working for over 2 years and the CD Drive had nothing to do with the Laptop). However since I was in Bangalore for work I could not give the Laptop for repair again.
After I came back from Bangalore I again gave the Laptop for servicing at the same place ( Job Number was not given but you can cross check it with my serial number - [protected]). I told the Manager in charge that I am not refusing to repair the laptop as what they told me. I just wanted my laptop to start. on 27th May I got a MSG stating(3) " your Sony service request is logged as job no. [protected]. The Initial repair estimate is Rs. 27014/-" Shocked I called the department and asked for an explanation. (4)They told me that the Motherboard is tampered and few parts are missing and hence it will cost 27014/- however, (5)Ms. Reema told me that they will repair the Laptop (Including the ODD and speakers) for 14500/-. It was weird that such a discount was offered but I still agreed as it sounded better than 27014/- . In the evening I again got a call from the Technician Mr. Deepak claiming that someone has tampered with my Laptop, some parts are missing and my (6)motherboard was swapped with another Sony model Motherboard. I told him that apart from the Sony Team, no one has touched my Laptop and I still insist on it. He told me that hence I will have to pay the entire 27, 000/- amount. I kept on calling the 1800 number and Mr. Syed told me that my (7)laptop is repaired and I can collect it on 28th May for 14, 500/- When I told the same to the technician Mr. Deepak he refused it by saying that the Laptop is under observation. Ms. Reema later on calls me and informs me that (8)l she is sorry but its better that I don't repair the laptop as the final cost of repairing the laptop is more than 34, 000/-Reason the LAN card and other things are now not working(All of which was functioning perfectly). I informed them that I don't trust Sony anymore and I need my Laptop back asap. ( Sadly unaware of all of this I had booked a Sony LCD that very same day which I am planning to return back and take Samsung LCD)
Next day I have made 7 calls in vain trying to figure out the status of my laptop but no response. I was told that Mr. Alwin who is the regional Manager for mumbai will be calling me to resolve this. So far no call.

Please note all the 8 different stories that was told to me by Sony team and tell me who is at fault. As a customer when we give our Lap tops for repair, we trust Sony that they will repair it properly and not tamper with it. A simple repair job costing 275/- is now costing me in excess of 34, 000/-. When I took my Laptop from Sony after servicing the Laptop for the first time I cant check and open the machine and see if each and every part is there in it properly. I have made a complain with the 'Consumer Complain Board" and I also noticed many other people with exact similar experience on www.complaintsboard.com. I am further escalating it and ensuring that Sony Corp. is sued for Cheating and Harassment. I am a Sr. Manager with a reputed firm and I am not a conventional Customer who will keep quiet and suffer. I will shout this from the roof tops and make myself heard. I have already contacted people from Mid-Day, MTV, Channel V, Free Press Journal and will add more to the list.

I had a Samsung Laptop and their service was top notch. Its really shameful that a company like Sony is resorting to such shams and cheating their customers.

All I am asking from Sony is for a Manager to call me and resolve this at the earliest.

P.S :- While Typing this email I got a call from Ms. Reema who told me that now the LCD is also damaged and the estimated repair cost cannot be determined but its more than 45, 000/-. I called up [protected] and Ms. Jyoti refused to co-operate and transfer the call to anyone including the supervisor. All I wanted was a Manager to talk to.

Regards
Prashant Pawar
prashant.bpawar@yahoo.in

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Sony custom officer charged for lcd

On 10th Dec 2010 I travelled from Dubai to Mangalore by AirIndia Express (IX814). I purchased a 32" Sony LCD from Dubai. In Dubai Sales man told that 32" TV is Duty free, but in Mangalore airport customs officer they ask to pay Rs. 8000/- for that. I purchased TV for Dhs. 1499/-. which is around Rs. 18000/-. More that 3 hours they argue with us. I refuse to pay Rs. 8000/- and told that I'll complaint about this . The custom officer Mr. Damodaran behave very rood with us. He used bad words and harassed a lot. I was travelling with my wife, my mother (60 +) and 40 days baby. After a long arguement he made challan - in which he mentiond LCD, used electronic(my old laptop, my mobile) and house hold items. Where as he is not suppose to charge for mobile and house holds. From Rs. 8000/- how he made challan for Rs. 1803/- ?

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Sony service issues

I called Sony support about my television and the representative said that it had been included in an extended warranty and that the specific problem I was having was covered. He proceeded to tell me a technician would contact me in the next day to come to my home and evaluate it for free. If the problem was verified, I would receive an advanced exchange with a refurbished model or a large discount on a new unit. When the technician called he said he would not be able to come out for free without an accommodation number and that the representative shouldn't have told me that. I then called Sony back for this number and the representative forwarded me to a customer relations representative who told me that the verbal exchange was fully documented and that I was indeed told that I would get the unit evaluated and exchanged for free or receive the discount, but that the offer was not valid. So now I would have to pay for the evaluation and the repair if I wanted my issue resolved. Needless to say, I was very disappointed with the level of dishonesty and incompetence from a company as large and successful as Sony. I will definitely be escalating the issue. If there are any other venues I can find to explain my position, I would appreciate feedback. The representative falsely stated that he didn't have a supervisor and that I have no other recourse than to speak with him and accept his solution.

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Sony poor customer service

Vaio Laptop needing repair for greater than 6 weeks. To date Sony has told me I would receive a box on 3 different occasions. I have been lied to, told "that's the way it is, any other questions". Complete disrespect and the WORST customer service I have ever encountered. I would prefer to deal with an angry convenience store clerk before having to deal with Sony ever again. Technical support, teir 2 customer relations, and National Consumer Relations are the groups I have dealt with. I want to be reimbursed for my defective laptop! I have approached my attorney who has successfully represented at least 1 consumer with similar issues against Sony. I am looking for an address and phone number to have registered correspondence sent to Sony.

I have had this laptop for about 10 months. In that time there have been 2 major repairs. Motherboard (twice), fan (twice), keyboard (once), hard drive (once), and other items to numerous to list. This product overheats where the surface temperature that makes contact with my lap has gotten to great than 170-180 degrees F. It also locks up. If anyone has the info I asked about earlier please feel free to contact me.

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Disappointed and Numb
New York, US
Aug 10, 2011 3:03 pm EDT

I have had the same problem with my one year old VPCF115FM from the start. After dealing with horrible Sony Customer Service, they told me that I would get a box three weeks ago. Today it burned my hand with a blister as a result. This model is a fire hazard and needs to be recalled...{The BIOS update doesn't help!}

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Sony kdl 52xbr9

For the past 25 years I have purchased only Sony products for my home (TVs, VCRs, DVD, Sound Systems, etc.) because of what I thought was the high quality of the products and the fact that Sony would stand behind their products. Imagine my total frustration and surprise at finding that the first time that I encounter an issue with Sony products and Sony would not take responsibility and assist with what is clearly a design defect or a manufacturing defect of their products.

I purchased a KDL 52 inch Sony Bravia TV, 11 months and 27 day ago(the day after Thanksgiving on "black Friday" 2009, didn't even get the TV for a week because they didn't have one in stock. Right before Thanksgiving of 2010 I noticed digital lines or pixilation on the screen. Called customer service and was told they told me that would have to pay for a Sony authorized tech to check it out at a cost of $135 dollars. After alot of complaining they agreed to have a tech come out and look at the TV. The Tech took one look and said he knew what the problem was and has seen it in other Sony TV's. It needs a new LCD panel at a cost of over $2500. I only paid slightly less than $2000 for the TV 11 months ago. I contacted Sony customer support again and because it was out of warranty they could not help with the repair. They did offer to sell me another TV at ~25% discount from what I could purchase it on-line. They wanted me to pay another $1500 on top of the $2000 and I would get to keep the old TV. My other choice would be to pay for the repair since it was out of warranty.

Did I mention that I had one week to make a decision or the offer is rescinded. The LCD was advertised to last for 60, 000 hours, that is 2, 500 days or almost 7 years running. I'm sure in the 17 months I had the TV I put less than 2, 000 hours on it. Sounds like fraud to me and Sony should be held accountable for selling faulty LCD panels. Sounds like a class action lawsuit just waiting to be filed. One more former Sony customer that can't wait to tell people never ever buy another Sony product.

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shahidsid
, IN
Aug 27, 2015 11:23 pm EDT

Dear all,
I have purchased a sony mobile e2363 m4 aqua emi no. [protected] from neeru enterprises sector - 38a noida. I have facing speaker problem and heating problem from past 30 days submit the phone in customer care in 26 of august i didn't get any satisfaction from service centre my job. W115072600409 my new job no no. W115081600635 the. Call is still pending for spare they told me after 15 days when i reach to customer care i m completely unsatisfied from the service from sony company service policy if u don't want to lose ur good customer

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Shilpa Vasu
, IN
Jan 13, 2009 4:02 am EST
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I have taken cell on last friday. Some problem in with in 12 hours. But i didn't get the replaced cell

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malgorzata chrupek
glasgow, GB
May 26, 2011 9:52 pm EDT

After two weeks of ejoing my laptop sony Vcp F11 it started to make clicking noise.I ignored that as I heard it happens ant it isn't serious.But the noise was so often that it started to be annoing to evan work on my vaio.I went to PS World to ask and they told me it may be hard drive problem and I should send it to sonys repair as the vaio is on warranty.The noise appears just a second after I press the touch pad, every time when I open new folder, new webside(it's realy annoing when I search for something on internet)I have sent it to sonys repair twice and it came back with the same noise, despite they replaced harddrive(at least they said they did)and updated Bios.And they said the laptop passed all their standard tests(but obviously not the sound test cause i can hear the clicking with my bare ears).Right now my vaio is at sonys repair for the third time and I received phonecall today ant the woman told me the laptop is absolutely fine and they highly skilled engineers can't hear eny noise.I was so shocked, she tried to persuade me I'm mad as well as my husband, family and friends cause we all hear noises that don't exist.I explained that you have to use the vaio to hear the clicking but they just pretend they dont hear it and the woman suggested they will send me my laptop back because they didn't find any foult.As far as I know after 3rd time when sony will not manage to repare my laptop I can start refund procedure, but what if they say that there is no problem, they dont hear anything so the vaio works perfectly fine for them-they will simply not give me a penny back and I will simply end up with clicking laptop .Not evan mention how much time and nervs it cost me.I AM SO DISAPPOINTED WITH SONY!

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Ron Bilek
Waipahu, US
Mar 17, 2012 10:21 am EDT

I purchased new Sony Receiver Model No. XDRF1HD S/N 128235 on October 21, 2011 from Amazon.com. The receiver stopped working on or about November 20, 2011. I contacted Amazon.com, they offered to refund my purchase but could not replace the receiver because they had no more in inventory. I then took the receiver to Sony Hawaii on November 29, 2011 (work order no. [protected]). Sony told me the receiver is in warranty and Sony would repair or replace the receiver at no cost to me (Customer Acct. No. 1078519). I have contacted Sony 6 times (Customer Service Representative Lang). I was told each time the product is being handled by his manager who is in a meeting and will get back to me. I have never been called back. It is now 4 months and no resolution is in sight.

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Scal733
, US
Apr 05, 2010 3:43 pm EDT

After 3 weeks of nothing, Sony didn't refund me for an HD movie that was not in widescreen 1080p. I rented through the PSN on the PS3 and it was 4:3. I didn't finish downloading it mind you so I thought it would be even easier to get a refund. Ha, boy was I wrong. It would've been easier to run a marathon than to hope sony would help out a dedicated customer. To make me happy is simple, refund my $5 for my movie rental on the PSN network. (you would think it would be rather easy huh...?)

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Mau
, CR
Mar 18, 2010 9:34 am EDT

I’m and Electronics Engineer, power user and hardcore gamer, been into computers since I was 14, my first computer was a Sinclair ZX81.

On October 19, 2008 I bought a Sony Vaio VGN-FW285J ( nearly the same as the one on the video but for $1700 with bluray burner) at the J&R Store in Manhattan. The laptop worked fine for a couple of months. One evening, while playing a game, the laptop suddenly shut down. I tried to turn it on but it failed to respond. When touching the keyboard you could feel the laptop was hot. I assumed the computer had turned off as a result of an overheat protection measure. I waited five minutes and turned the laptop on without any problems. I resumed playing the game and the same thing happened. This time the computer shut down after playing for 5 minutes.

I bought a coolerpad for the laptop. The problem seemed to have disappeared. As I live in Costa Rica, and the guarantee is only for the United States, I decided to continue with the coolerpad until I had a chance to go to the States and take it to support. As time passed the problem reappeared to the point that I was not even able to use the laptop normally, the keyboard freezes and the laptop shuts down a few minutes after being turned on, no matter what I do, even with the coolerpad.

I was able to go to New York in October 2009. I took the laptop to Sony Plaza, under guarantee coverage. Support there was very professional, I told them that I thought it was an overheating problem and that I lived in Costa Rica where temperature was at least 10 celsius degrees higher than in New York. They added a note in the repair voucher, . In less than a week they called me back saying they had repaired the laptop and that all was ok. I picked up the laptop and was told they had changed the fan. I tested the laptop and it seemed to work fine. When I arrived in Costa Rica, I turned on the laptop and after 15 minutes of work it shut down as it had been doing before taking it to support.

Lucky for me I had a friend going to New York the following week. I gave him the laptop and he again took it to Sony Plaza. One week later my friend picked up the laptop. He was told the motherboard was changed. When I got back the laptop in Costa Rica. I was surprised to find that after running the laptop for 10 minutes it shut down!

Sincerely, I don’t know what kind of technical support SONY has, twice I’ve taken the laptop in for repair, twice I have been told parts were replaced and twice I have found the repairs ineffective.
Now, I sent it back for a third time, and they say it has physical damage and that voids the warranty, what physical damage? The laptop was physically perfect all the times it was sent to SONY.

SONY are a bunch of scammers.

DON’T BUY any SONY product, if it works you won’t have a problem, but if it fails under warranty forget to have it repaired, they will have you hours at the phone talking with a bunch of ###ed people that won’t help you, and even if you take it to repair and explain them what happens with all kind of details they won’t repair it.

If you think you are paying for a quality product and costumer service you are being fooled.

DON’T BUY SONY!

Valerie
Valerie
, US
May 23, 2008 2:33 am EDT

I bought a phone from Sony that died a few months later. After I called customer service to get it replaced under warranty, the sent me a downgraded phone! When I called them back, they said they didn’t have my phone in stock, so they had the right to give me another model. Shouldn’t they have upgraded my phone instead? These guys are a joke!

When I called them back to try to get the problem resolved, they wouldn't listen to me. I can tell you one thing for sure - I'm never buying a Sony phone again. And I am going to share this story with as many people as possible due to their bad service after the fact.

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Bomiduke
, US
Apr 23, 2012 10:24 pm EDT

Hello, I am a recent winner in a contest from Falken Tires. I was the second place winner. This is posted on their website and on their Facebook page. I just received my Sony products which included a Sony 60 3D tv and Sony Blu-Ray entertainment system. I just received these items as late as Monday Oct. 24th. Today, the Blu-Ray player is not getting any power and I tried all of the troubleshooting steps before calling customer service. When I called, I spoke to a agent named April. She informed me that my warranty is valid but started in March…the manufacture date!

I explained to her that I have no receipt of purchase since I won this in a contest and stated that I could provide that information, as well as when it was received. I also registered both products online already. She didn’t care, she said policy is if I don’t have a purchase receipt, warranty starts when the manufacture date was. I have NEVER heard of such a thing with ANY other company, especially since I can prove WHEN I won this and When I received it by mail. She suggested that I contact the company that I won this from to get a receipt….how ludicrous is that? It is bad enough that I haven’t had this a week and it already isn’t working!

I almost wish I would not have won this! We were using a perfectly fine Samsung tv and was really hoping to win the first prize instead or even the 3rd place prize especially since I have to PAY to ship it to get it repaired….something else we have NEVER had to do since the item is suppose to be under warranty! That should be part of the warranty! I am very, very, very disappointed in Sony! We had a problem with our Samsung a few years ago and we paid NOTHING…as well as our Bose and we paid NOTHING and we didn’t have to jump through hoops for great customer service.

I really want to speak to someone about all of this before posting to my blogs. I’ve never been so frustrated with a company in my life! This was suppose to be a happy occasion, winning a contest and all, not this!

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chocolateluva
none, US
Feb 15, 2011 11:57 pm EST

what? they sorta are! ya see, they sell liquor to others who actually dont buy their television! its true! its actually happened to me b4! ya see, they acctually offered me a free beer @ their buiding in CHINA! OK. i took it. it tasted HORRIBLE! I ADMIT IT! IT WAS A STUPID MISTAKE!

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Sony vaio E series - 15115
, IN
Mar 20, 2013 4:39 am EDT
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i have sony vaio E series laptop. within 5 month of purchase my laptop screen get damage. sony care is telling that it will repair at RS 11, 500/- approx. my laptop is under warranty. so i want my laptop screen should repair without cost.

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Sony defective piece

I bought a sony digital camera 3 days back (Model DSC S-2000 from a reputed dealer. A hasty demo was given by the dealer. When I came home and took some snaps, thee was a pink colour tint on LCD which was quite diffuse. I dialled to the dealer but he told me to visit the repair centre. Despite a condition that if product is defective and returned within 7 days, it shall be replaced, the dealer refused to entertain. I was told to get it repaired. Why should I buy a defective and unusable product for a high price? This is presumably a big brand but delivers very low grade defective products. MY ADVICE TO ALL IS "NEVER BUY SONY PRODUCTS".

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Sony - Telling me i have been awarded 500000 gbp

I received a text message stating that i have been awarded 500000gbp and ref no sep7102 and was ask to reply by email. I replied and the got back a application telling me i am a winner and they want personalised details including drivers licence or passport could some please tell me if this is a scam send to [protected]@hotmail.com please tell me this is true if so i am set for life.

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Sony Gift Card

I received a $75 sony gift card for the express purpose of purchasing "ebooks" which I have done many times. I went to the website, ordered 11 ebooks, went to check out, only to be told that my gift card had not been activated. Called sony - twice - and verified online - gift card had $75 balance. Finally was told that the gift card could not be used to purchase ebooks - even though you can access the "Store" and place ebooks in your CART from the website...you can't use the gift card. Go figure. After multiple calls to Sony, it was suggested that I purchase another reader or accessory or something I didn't need...then return it...and see if I could get a card that would work to purchase ebooks. Now, that is GREAT CUSTOMER SERVICE, DON'T YOU THINK? When I told them I wanted to write a letter to complain, I was informed that there really wasn't anyone to write to who could help me. They won't let me send back the sony style gift card to be replaced by a sony ereader gift card - even though they are the same people - guess that was too difficult for them to comprehend.
So, long and short...I WILL NEVER BUY SONY AGAIN. And I now understand why $5 billion in gift cards go unclaimed each year, according to a 12/9/10 article...How much do gift cards suck? GIVE CASH OR A CHECK FORGET THE GIFT CARds...

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Sony warranty

I bought a notebook from Sony Malaysia's agent on 13-02-2010 at Midvalley.In June 2010 there was a problem with the notebook's hard disk. I sent the notebook to Sony Malaysia's service centre in Midvalley somewhere in June 2010 and after leaving the notebook with them for about a week I was informed that there is nothing wrong with the notebook's hard disk.On the 03-01-2011 the hard disk refused to boot and since I am working overseas in Abu Dhabi, United Arab Emirates I sent the notebook to Sony's Middle East Agent for repairs as I assumed it would be covered by the manufacturers warranty since the notebook is less than 12 months old.The Sony agent in Abu Dhabi informed me on the same day that the hard disk in the notebook has spoilt and needs to be replaced but they were unable to do it because I was informed by the Sony representatives both in Abu Dhabi and Malaysia ( By phone) that the manufacturers warranty for replacement of any faulty parts is only valid in the country of purchse (i.e Malaysia) but there is a free 12 months international service warranty .This information should be informed to the buyer before the product was purchesed and not when there is a fault with the product.It means that if a tourist from Europe were to purchase the same notebook that I did and if it broke down or malfunctioned in his home country then the tourist will have to fly to Malaysia to repair the notebook.Does this make any sense or not? Please advise

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akw22
Hamilton, US
Apr 09, 2010 9:34 pm EDT

Sony DCR-DVD908, with full replacement warranty on damage. Sony will not do any replacement on any parts or fix the problems because it was bought in a different country. they say they only repair sony in the country in which it bought.. so they avoid any warranty by their policy of send it back. I even paid for it to be serviced in the USA and got it back the next day with note they do not fix out of country sony. they did not even refund the $280 i paid for service.
should have been fixed for no charge.

sony a rip off company.. will never buy sony again in any product they make.

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KevL
, US
Mar 01, 2011 1:21 am EST

I bought KDL-55HX800 SONY 3-D TV 2 months back and now that TV is showing ghost images. SONY has denied to replace TV. After several calls some local technician of SONY distributor picked my TV set and trying to repair it. I am so frustrated with SONY. I paid $2500 for this TV and now I am frustrated since SONY deceived me by selling such a product. I am thinking to take legal action against SONY. Please check Sony Style support forums for complaint subject “Serious problem with Sony-3D TV”. I suggest all victims of SONY products to file a legal fraud case against SONY. It is a fraud against poor consumers who pays so much money and get faulty products. Economical damage worth $2500 and mental stress worth Millions of dollars.

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Hollowmoose
De Witt, US
Sep 20, 2011 9:45 pm EDT

I bought a Sony 330A digital camera off of ebay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything wrong with it after sending it back to them for review. They suggested that I call the Sony customer service department to see what they could do as it was supposed to be under warranty. I spoke directly with a SONY representative. She asked me where I purchased the camera, when and from who. I specifically asked if since I made my purchase off ebay if the camera was still under warranty and was told YES. I was also told that the warranty was good for one year after the date of my purchase. I specifically asked this question because if it weren't under warranty, I would send it back to the seller NOT to SONY for either repairs or my money back. Shortly after i sent the camera to SONY for the repairs I received an e-mail with a bill but not a single statement as to what the issue was and how it was fixed. ONLY a bill for the labor and repairs. I sent one back saying, I don't think so and who blindly pays for a repair that is not explained. You don't go to your mechanic and tell him to charge you whatever for whatever he does to your vehicle? That would be costly and outrageous. Got a call the next day from another SONY rep telling me that my purchase off of ebay was NOT under warranty and oh so sorry for your wasted shipping costs and time vested and that their representative was wrong. I asked to speak to someone of higher authority and was told "NO". Unbelieveable that SONY, as large as they are, has such poor, mistrained representatives and such poor customer service. In the real world, if you make a claim, you own up to it whether or not it cost your company money or not. I will be going to every single website I can to let everyone know what a rip off this company is as they were more than willingly to blindly accept my money and to not buy any products if you ever plan on having to fix them under their so called warranty.

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mohamad zahir
, MY
May 28, 2013 1:38 pm EDT

Saya telah membeli sebuah TV Projektor kira-kira 4 tahun yang lalu di Court Mammoth. Sekarang Tv berkenaan tidak boleh di buka kerana butang "buka' tidak berfungsi dengan baik kerana ia terpadam sendiri. apakah masalah tv saya tersebut

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penberbulusenyum
, MY
Jun 07, 2012 2:44 am EDT

No Service HIH90458, SN 1844124, Model SLT A55v. Saya sangat sedih dan
sangat terkilan kerana kamera ini yang saya beli dengan harga rm 3000
hanya bertahan dalam 2 tahun. saya menjaga dengan baik dan tiada
terhantuk, jatuh atau kena air tetapi tiba-tiba menjadi gelap sewaktu
mengambil gambar dan tertulis kamera error...saya masih lagi berhutang
dengan aeon sebanyak 2000 tetapi kamera sudah rosak. Siapa sanggup
berbelanja lebih untuk jangkahayat 2 tahun?..Jika begini saya tidak lagi
mempercayai jaminan dan kualiti yang dijanjikan pihak sony. Menurut
pegawai khidmat pelanggan di sony centre Kuala Lumpur, kerosakan begini
disebabkan jangkahayat selepas satu tahun adalah biasa berlaku maka pihak
sony tidak akan bertanggungjawab diatas kerosakan ini. Jawapan yang
diberikan amat mengecewakan saya dan saya rasa teraniaya.

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Sony Prices-Price Match

Went looking for a new TV and found a Sony 60" NX8 series at BestBuy, their price was $4299.00 and to add an a 2 year warranty +$400.00 for a total price of $4699.00 before taxes. I was told by the sales person that this was one of the best that Sony had to offer and it was a great deal and they would match anyones price. So I went looking and found the same item at Costco for $2, 599.00 with an included 3 year warranty in the price, so I went back BestBuy. I took a picture of the price sheet and showed it to the same sales person at BestBuy and he said Wow I cant beat that price. I confronted him on what he said prior and he said he would get in trouble if he matched the price by the corporate office, it was too big of a difference. I have personally noticed that BestBuy is very high on their prices so you need to be careful. I have sent messages to BestBuy about their pricing and they have a standard reply of "We price Match just tell our sales people and we will match the price". My reason for wanting to buy from BestBuy comes from their RewardZone program and I think they are pushing up their prices due to so many people using the program. In the long run you do not save money you end up spending more.

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Update by Trvkell
Feb 17, 2011 9:18 am EST

Yes I do agree that membership stores can an do offer better pricing but you save on buying bulk items when shopping their business'. This was a single item apples for apples per-say and I went with what the employee stated to include their customer service, but none the less most retailers do have clauses that say "except" in a price matching policy to cover their rears.
The one thing I do expect as a customer and consumer is a company to stand by their mistakes or errors when they are made and not hide behind thier rules so they do not have to be accountable. This is a basic expectation that most consumers rely on and should take into account when they have issues with a business that does not fullfill the expectation. Example A sales person says we will match anyones price (without the except), a reasonable person would talk with the same person and show them the lower price and expect them to live up to their word and promise. This sets the example of my expectation and why Bestbuy would match the price. Not once did I hear from a BestBuy employee the "except" policy as the reason for not living up to the promise of a price match all I was told was it was too big of a difference in price. Error on their part yes, that only makes it worse to the customers because of the broken promise. I would have been better if the employee simply stated you know I made a mistake by saying that too you. That would have been the end of my issue because he would have been accountable for his and the company's error.
I may need to explain myself a little more so you understand why I think this way, I am a soldier and have been one for 17 years in the reserves. I have learned in that time that you live by your word and man up when you have made mistakes and I can honor a person or company who does just that. Companies In the U.S. have mainly screwed over the public with the TARP money they received ment to help the very customers they serve, mainly banks and auto manufactures. You would be suprised to see who is on the TARP list, none the less I am losing my point. I have also worked in the retail industry for over 20+ years from a sales person, manager, district manager and regional operations director so I have a keen understanding on how business' operate. The main principle is that the goal is to make your customers say wow from any aspect, this does not mean giving them the register and letting them set the price or dictate your operation. It means that you live by what you preach and your customers will repect the living hell out of you and shop your business even with higher prices. The housing market crashed while I was in Iraq and when I came home the retail establishments have focused so much on cutting cost to save a buck they have lost their focus on service. Well that is my rant, LOL
By the way I did purchase the TV from Costco.

Update by Trvkell
Feb 17, 2011 6:55 am EST

Interesting my comment was what the employee said BestBuy would do, not a policy on the wall. Also as I stated BestBuys prices are higher on most items and not just membership clubs. I did use Costco as an example however when you see a huge difference in price which would pay for aprox. 30 plus years of membership fees you cant escape the fact BestBuy prices are too high. It would be cheaper for a customer to buy a 1 year member ship for $50.00 in order to save $1, 700.00 on a price for a single item and get 2% back on that purchase. This is about people being smart on shopping for goods in general and to look closer at the price and compare, saving money is on 90% of the populations mind right now and we need to do this. BestBuy is not competitive on pricing and people need to know and be aware so they can save money and not over pay for the same item. I have a cool app. for my Iphone that allows me to scan the bar code and it tells me the price of all the local retailers to include internet pricing. I have saved thousands of dollars using this application and it was a free download. Buyers be-ware BestBuy in not the Best-Price, that is my message.

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