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2.6 533 Reviews

Sony Complaints Summary

221 Resolved
312 Unresolved
Our verdict: Dealing with Sony, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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6:11 am EDT
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Sony data cable is not working properly.

Hello Sir/Madam
I Anchita Gaur purchased my sony ericcson W8 E16i on 09/01/2012. Warranty period of cell phone is not expired. I purchased it from HOT SPOT, OPP. LIG SHOWROOM, CENTRAL TOWN, SUTEHRI ROAD HOSHIARPUR, PUNJAB.
Few days earlier my data cable by which i charge my phone was not working properly. I gave my data cable to KULDEEP SERVICE CENTRE, DHOBI GALI, HOSHIARPUR, PUNJAB. He checked it and give it back to me and refuse to exchange. not even HOT SPOT is ready to exchange.
They all are saying company do not exchange the data cable in warranty period.
My invoice no. is [protected] and my customer I.d is.[protected]
I will wait for your positive reply.

Regards
Anchita Gaur
D/o Ashwani Kumar Gaur
Near Town Hall, Committee Bazar,
Hoshiarpur. (Punjab)
[protected]
email- [protected]@yahoo.co.in

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12:53 pm EDT
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Sony wireless disconnects

I experienced frequent wireless network disconnection when using my SONY vaio VPCEH laptop. I have another Sony laptop VGNNS20E, Lenovo, PS3 and 3 Samsung mobiles - but none of these experience any wireless issue, so this is not an issue with my router/signal. 1st time when I sent to Sony for repair - sony technical service just replaced the wireless card. I still had the issue. I spent 20 minutes on phone each day with Sony customer service doing all their hardware check tests. I then sent the laptop back to them. They returned it saying they can't reproduce the issue. But I still had the issue and I can't use the internet because it disconnects so frequently. Customer service asked me to try various modes/routers and asked me to send it back to them again, which I did. And this time too, they returned it back saying they can't find the issue in their testing. The windows event viewer error logs, screen snapshots clearly shows the wireless disconnects. The eventviewer showed that the wireless had disconnected even when they had the laptop! But they failed to see this. Such INCAPABLE technical repair team at Sony who can't fix an issue, even after 3 attempts. NEVER BUY SONY LAPTOP AGAIN! Photo of event viewer attached - Sony can't even understand this.

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1:00 pm EDT
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Sony international warranty and support line sucks

Sony have the worst support line ever! I bought a sony viao laptop VPCSB227GG in Australia and after 11 months it broke down, unfortunally I have moved to Denmark. I spent so much time fighting to claim my international warranty. I have to make so many international calls to Australia because Sony Denmark ask for a warranty card while Sony Australia never produce such card because they said it is online regristration and everything can be traced online. If Sony have different regulations amongs its company it between regions/continents then it should be change as warranty based on regions not international warranty. Sony Denmark support line also not much better than Sony Australia. They are not helpful at all, even when I went directly to the head office noone want to talk to me and help me. I will never ever buy any sony products anymore

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jorge pardinas
margate, US
Oct 29, 2010 6:22 pm EDT

My Sony Vaio started to show signs of excessive ware on the palm rest within 3 months. It is now 9 months old and it looks very dirty and grimy and can not be cleaned. Sony will replace the part for $169.00 plus labor! Buyer beware!

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10:07 am EDT
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Sony ur team deceive me

Dear sir, I bought a computer from Future shop in Brampton i, e Trinity mall. The sales persons guide me about the Return policy. But do not tell me that on return we will charge you 250 dollars, after that I come to know that there is a battery problem and after 10 day I return that to future shop, and as a result they denied to accept that and told me that you will give me 250 dollars. this is my 3rd computer from future shop, again I will not buy anything from that shop. and will tell my whole community about this. because your team deceive me.

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12:39 am EDT
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Sony making blood curdiling screeching noises then crashes when turned on

My parents bought me a brand new Sony Vaio laptop for Christmas and the second I turned it on, it automatically had problems. Ever since then, my computer has crashed at least 50 times. Yes, I admit that I leave it on, but my computer has never gotten over heated or anything. A few hours ago, I bought a recording mic to record singing videos and I left it plugged into my computer for maybe an hour when I went downstairs to talk to my mom. When I came back upstairs, I turned my computer back on and it did this blood curdiling scream then crashed. It continued to scream a screech even with the computer crashed. After like five minutes of not knowing what to do, I took the battery out. It then stopped screaming. Me being a person who watches scary movies everyday, I was even shaking and feeling like I wanted to cry. My head throbbed and I couldn't get the screaming out of my head. I went onto the internet on my phone and it told me to clean the fan. First off, where the heck was I suppose to know what that is! I'm 15 and I didn't know where to look without ruining my computer even more.. like that is even possible. I got this condensed air bottle thing like it told me to use and I was able to get all the dust out of my computer. I turned my computer back on, hoping that it was fixed like it told me it would be. I went onto safe mode just to be sure and it started to work at first. Then it had a system error on it and said that the computer has failed, and then the computer shut itself off. I tried to turn my computer on without the battery and it did the scream and crashed again. I was able to get it to stop, by closing the computer and put it under my bed to muffle the sound. I tried this 3 times and its still acting the same way. I was talking to my best friend and he has the same laptop as I do. He has problems with his too. I was shaking really badly and crying. I tried to call 5 different numbers that all said that they were Sony help, and they even said they were when they answered the phone. When I told them my problem they would say that they aren't Sony help! It made me so mad and I would hang up right away. Now, I can't sleep because I can't get the noise out of my head and I'm scared my computer will do it again in my sleep. Imagine a ghost screaming bloody murder into your ear and you will know what its like. Overall: HORRIBLE customer service and a crappy company! Never getting anything from Sony again! D:

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SonyListens
Fort Myers, US
Jul 20, 2012 6:49 am EDT

Good morning!

I am very sorry to read about all of the problems that you have had with your laptop. We would like to try and help you out. Please email us at Sonylistens@am.sony.com so we can provide assistance to you. In your email please include the model and serial number of your laptop, a brief description of the issues you are having, and your contact information.

Thank you,

Kevin Krause
Sony Support USA

For helpful videos that will help answer some questions you may have about your Sony products please visit the Sony Support USA YouTube page at http://www.youtube.com/sonylistens.

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12:12 am EDT
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Sony lost 1600us$

Problems
SONY SERVICE CENTRE
Siam Paragon-Phetchaburi Rd. Bangkok, Thailand
Model VPCSE15FH
Computer crash and have a blue screen after 2 hours first time usage

1 Extremely rude service attendant in(Siam Paragon) told me that this is caused by software problem-not the hardware problem and this do not concern Sony(computer broke after two hour usage)
2 After Long and heated conversation she rudely accept to take computer to Sony Service Centre to repair. After three days and ten-follow up phone calls I receive my computer back
3 Keyboard stop working after six month of purchase
4 After two days consultation and 5 follow-up phone calls, I need to take my computer to Phetchaburi Rd. service center( One hour taxi Drive). Where I have been told to come back in one week again( I can not use my computer in one week?
5 I spend one hour in taxi to get to Phetchaburi service center where I have been told to come back in after one week.
6 It takes Sony to one week to order new keyboard and install it
7 I spend one hour in traffic to get Phetchaburi Sony Service Centre and wait in there four and half an hours until my computer was fixed ? Total time spend in there six hours. Before I left I asked to talk manager. I was told that manager do not want to see customers. I insist and finally he came to see me. I ask him what happened if my computer break down again? "He told me that he personally guarantee that my computer do not break down again. On my way home I saw many angry customers yelling out loud in pure rage for the staff.
8 one week with out computer
9 Keyboard stop working again 19.5.2012
10 I called Sony Service Centre (21.5.2012 at 14:00 hours) and after waiting on line 35 min. Mr. Pachiwin answer the phone. He was really Rude and said to me "Hey What's UP? He also told me that that I need to Go to Sony Service Centre Phetchaburi Road to get order a new keyboard and I need to wait the new part 2 more weeks...TWO WEEKS? No Computer. I use this in my Business
11 Can I get my Money Back… Please I really do not want to do all these steps again….. PLEASE!
12 After Several Phone calls Mr. Aswan give me a call on 23.5.2012 at 11:00 and promise me fix my computer on 24.5.2012. Since I do not receive any phone call on this day I call several times to Sony Centre and Mr. Cris answer the phone call. He confirm me now that Sony will fix my computer on 25.5.2012
13 On 25.5.2012 Hun Aswan call me back and said they can not fix my computer this day as agreed earlier. He however like to offer service in next day
14 Khun Aswan gave me a phone call and offer to my money back. I accepted and we agreed to Sony will pick up my computer from my home on the next day
15 Okay, Some action at last
16 26.5.2012Sony did pick up my computer from my home
17 Promising start, with more likely disappointment at the end
18 28.5.12 at 13:00 hours I call to Mr. Aswan to follow up my computer, he told me he will call me back soon
19 I did not receive any phone call
20 29.5.2012 at 13:30 I called to Sony and Khun Kris answer the phone call, I asked to talk with Khun Aswan, He said he will connect the call.. I waited a long time while hearing staff laughing on the background, they ask me to hold on and do this three times while laughing on the background.
21 How staff can treat customer like this? It is incredible? I am so angry for this treatment
22 29.5.2012 at 15:00 Khun Aswan call me and told me that they can not open my windows operating system.(I told him if they can not do normal way, they can do it by step by step, by opening four screws in the bottom and they four screw more to dismantle the hard drive and then format in another computer(this takes total 10min(I know computers) then He told me that there is scratch in the computer outer case(magnesium case) and I need to come and fill forms for Insurance company to claim money! I told that the first time I went to VAIO service they saw these and recorded and said they are minor cosmetic and do not need to take any actions(they recorded this) So after this he went silent and told me he need to take two more days to run test... They just want to make life difficult since I have complained of the bad service... You know... I am still a customer.
23 What else I can do?
24 Sony service Manager have call me back and told me my computer problems are related cracks on a casing. I mention him, " that this cracks were recorded and Sony service told me that the keyboard problems are not related these crack… Service manager remember this and told me" So What"? I remind him that the last time he told me personally- "He guarantee I will not have anymore problems with my computer"..(He remember this) and Replay" OKAY, I WILL PROMISE YOU AGAIN! and laugh long on the phone... I have asked to talk some higher level person since I feel I have been treated so bad.. This Sony service manager tell me every time, "He will be the only person I will ever talk in Sony...
25 My Computer have been in Sony Service Centre eleven weeks now… I want my money back

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11:36 pm EDT
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Sony venta de equipos defectuosos por sony

Compre dos televisores de la marca Sony uno de 32" en 2009 KDL 32L4000 en brandsmart USA y el otro de 52" 2011 KDL 52Z 5100 en Best-bay, desde que los compre me estan dando problemas le he comunicado en varias ocasiones A Sony y ellos me han enviado 2 U.S.B con actualizaciones pero no ha sido suficiente, se calientan horrible y ahora los dos estan rotos de igual manera por el screen .Me comunique con Sony en california y la solución que me han dado es cambiarme el de 32" por otro igual reparado y tengo que pagarles $195.00 y el de 52" cambiarlo por otro igual reparado .Es algo inaudito que Sony no reembolse el dinero por una mercancía defectuosa que le han vendido a los clientes como yo que tenemos todos los equipos de marca Sony porque confiábamos en ellos .Estos televisores tienen recalls atentamente Yamile Napoles .

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SonyListens
Fort Myers, US
Jul 10, 2012 2:02 pm EDT

Hello Yamile, I apologize that you are not completely satisfied. I understand your situation. It is true that we only cover sets for as long as the warranty. Sony provides a warranty for all products to allow for initial failures to be covered at Sony's expense. As a general rule, Sony as with most every other set has a warranty that is one year parts and labor. Once that warranty expires, it is the customer's responsibility to cover repair costs unless there is an extended warranty in place. Many people accept the one year which is included, however many more buy an extended warranty. When any issue with a specific model goes above normal failure rates, we often extend the warranty to a period above one year. The KDL32L4000 does not have any issue with abnormal failure rates, but as with most things, it can and sometimes does still fail. Sony does stand behind its products which are outside of warranty by marketing repair and/or replacement options. Since your KDL32L4000 is now out of warranty and in fairness to all Sony customers; responsibility for the repair cost is yours. Even so, because we appreciate you as a customer and since retaining you as a customer is very important, Sony has offered a low cost replacement option in lieu of repair. The KDL52Z5100 does have a Limited Warranty Extension which can be seen @ http://esupport.sony.com/US/p/news-item.pl?news_id=449&mdl=KDL52Z5100 Thanks, Scott Fuentes

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5:33 pm EDT
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Sony its a nightmare!!!

I bought Sony Vaio laptop on 4the March . It worked nicely for 3 monthes . Suddenly few days back when I was doing some work, blue screen apeared and theere is no otheer option for me ratheer thean shutting down thee machine. After turning on it again I faced thee same issue. As per thee technical support guidance, I returned my machine to Sony support for furtheer investigation. I came to know from theem theat machine is exposed to liquid and to repair the same the charges would be almost 75 % of the purchase price !.. I am still in shock theat how it could happen as from my side it was never exposed anywhere to liquid.Feeing really bad for taking the decision of buying Sony product.

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SonyListens
Fort Myers, US
Jul 10, 2012 12:38 pm EDT

Hello dk1982, I apologize for your experience. That is definitely not a pleasant one. Unfortunately liquid damage is not covered by the manufacturers limited warranty. This is because it is not considered a defect in workmanship. If you would like to discuss this further, you can call [protected]. With Regards, Scott Fuentes

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7:57 am EDT
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Sony do not recommend this company

Do not advise ordering from them. Ordered a motherboard for laptop computer. First one received DOA. Second one defective. And of course they dragged their feet on getting an RMA for return citing warranty issue. Also funny thing, credit card numbers were subsequently used to generate bogus charges. They were the only place I used it! You've been warned!

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SonyListens
Fort Myers, US
May 24, 2012 10:40 pm EDT

Good morning!

This is Kevin Krause with the Sonylistens team. I am very sorry to hear about all the problems that you have had trying order a motherboard for your laptop. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help you out. In your email please include any event ID numbers you may have as well as your contact information.

Thank you,

Kevin Krause
Sonylistens Team

For helpful videos that will help answer some questions you may have about your Sony products please visit the Sonylistens YouTube page at http://www.youtube.com/sonylistens.

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2:12 am EDT
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Sony cridability & customer service

I have bought a camera SONY DSC - TX10 trusting the Sony (Make.Believe), Its Really never been frustrated as the camera is water proof and anti shock. I find out that all the specification mention (to have pictures underwater and anti Shock) is not a valid options. and when i visited Sony in Egypt, while i have a valid International warranty card, they answered that the Price to solve the above mentioned is more hire than to buy another one... is this a believe or something else from SONY... My Name is Ahmed Refaat ( Mobile +2 [protected]

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10:33 pm EDT

Sony I will never buy another sony product again

In February 2011, I had the blinking light problem with the PS3 where nothing would be fixed. I paid the 150.00 service charge and was sent a “refurbished” PS3, which i was fine with. 9 months later, I end up with the same issue, which means you cannot play any games, movies, or internet. Called “Customer Service” and was told I would have to pay another 150.00 service charge to fix it again. After stating how ridiculous this is, I spoke to two supervisors who stated “oh well because people abuse extended warranties, we only guarantee our service for 90 days”.

After explaining that this wasn’t just some small glich causing a problem, I was informed there is nothing that can be done since this is the first edition PS3. Regardless of putting numerous funds into their online service store, I was still informed there was nothing they would do and i’d still be charged 150.00 if i wanted it fixed, in spite of them sending me a defective unit. I will never buy another SONY product again.

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Garwin
Tampa, US
Oct 10, 2013 4:41 pm EDT

Sony continues to spiral downhill in both quality and service, all the while wanting only money for a brand that can no longer keep pace with its attitude.

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8:48 pm EDT

Sony sony camera cyber shot is not working

I am 76 years old and I bought my Sony camera several years ago. i did’nt get to use it very long when all of a sudden I could not view the subject I was going to take a picture of. Everything else was working but that. I was devastated because I bought it and paid more than I could really afford because i wanted to take pictures of my Grandchildren. My warranty was out so just figuered I had been taken and had bought a lemon.

I got it out the other day thinking by sitting so long, that maybe it might work. But it did’nt The screen still lit up and the read outs were still there, but no view of subject to be photographed. My daughter was visiting and I showed it to her and she said “Mom, I thought you sent that back in when they recalled them for that problem”. I told her that I did’nt know about it. She said, ”well we sent ours back in and they fixed it. They had the same camera I had because we had gotten them at the same time.

So my question is, what must I do to get the repair? I would like to have talked to Customer Service but could not find a telephone number.

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Vitthal1
, IN
Mar 26, 2012 2:59 am EDT

I bought Sony Camera from Thailend How can I regestation Online?

SonyListens
SonyListens
Fort Myers, US
Apr 26, 2012 12:55 am EDT

Hi Triava, This is Pat Kennedy with the Sonylistens Team...Thank you for your comment and please accept my apologies for the problems encountered with your camera. Some helpful information including troubleshooting tips, bulletins, even repair setup if needed for your model may be found at http://esupport.sony.com/ . If this information is not useful or you need further assistance, please contact Sony’s customer support @ Priority Service: [protected] Hours:

■Mon-Fri 8:00am-12:00am (Midnight) ET
■Sat-Sun 9:00am-8:00pm ET

Please feel free to contact Sony at your convenience. Thank you !

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The Ogre
Shrekville, US
Apr 19, 2012 7:53 am EDT

Maybe your daughter can help you since she already has dealt with the problem.

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5:46 pm EDT
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Sony denial of refund or replacement after repeated repairs

Bought a Sony laptop and has sent it for repairs thrice for hard disk failure within 6 months.

With the repeated occurrence of breakdown (leading to data loss every time it does so), have asked for a refund or laptop replacement but they were unwilling to compromise. Even after repeated calls, feedbacks and complaints lodged, they only offered to extend the warranty by 6 months.

It is hard to believe that Company of such stature would not be able to provide better customer service in face of inherently faulty products sold.

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Richard S. Sule
Pasadena, US
Nov 15, 2009 7:12 pm EST

I paid for Norton laptop protection service, yet Norton still continues to ask me to upgrade. There is no option to input my product key and serial number to activate the protection. Whereas your company has collected $39 from my master card account in October, 2009. You leave no telephone number to contact you. That makes communication with your company very difficult. Please contact me via my email address: richsule@yahoo.com or JJjustcome@yahoo.com. Thanks.

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zbelete
San Diego, US
May 19, 2011 10:50 pm EDT

my computer popped up by checking for viruses and than says that I needed to update my anti-virus. With fear because my girl-friends computer crashed because of not having an anti-virus. I purchased it and I've been having the same issues. So I took it to the sony company and they told me about how the program one-care was no longer obsalete so I wanted my refund or another anti-virus to install but they told me that I would need to contact microsoft. which I did and come to find out from microsoft after the run around that it's not them. It was a fraud, and I was directed to google the names of the company and sure enough a lot of catagories popped up saying about the scam.

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VIJAY_HS
, IN
Sep 19, 2010 11:47 pm EDT

Dear Sir,

We purchased Sony Laptop Model VGN-Z58GG about 6 months back ...from the day one lots of problem ..we send to service center 4 - 5 times there are not able to rectify the problem and they are not capable for proper digonise they are not fit for laptops ...we informed Manager no action taken still we are facing lot of problem and now they are telling this model is out dated go for new model with Extra cost ...this is the way of doing the business or support from
Number 1 Brand ? SONY

Regards

MIPS Information technology Ltd.,
Bangalore
[protected]/1808

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Amrita
,
May 07, 2008 3:50 am EDT

I purchased Sony Vaio CR220E for personal use from the US. Recently it started giving a BLUE DUM PHYSICAL MEMORY LOSS error. As I am right now in Bangalore, India I went to the Indiranagar authorized Sony center to help me resolve the problem of my laptop. They promised me to deliver me my Laptop within 3 working days, which obviously was not going to happen and as expected it didn’t happen. They didn’t deliver me on time. Then I made regular calls about 7-8 times everyday for 4 consecutive days. Moreover, SONY service center guys rarely pick up the phone. Then, one day they told me that the HDD (200GB) has been crashed and that I need to replace it by paying 15k. The thing which surprised me the most was just a day before they told me that the problem has been resolved and it’s under observation, which meant that the problem was been created by them and that the problem which was existing was been resolved. The sad part is the extravagant charge for a HDD. Any other HDD comes within 5-6k maximum (same capacity). Now, the most dramatic part is yet to happen. When I went to get my laptop, that they were planning to finally return it to me after a lot of pleading as well as screaming, the guy in the service center instead of telling me the problem and solution properly, he was shouting and yelling at me on the top of his voice. I have seriously developed a bad taste for SONY, after having an encounter with such ill mannered and rude people. In my opinion, the service center guy seeing a lady alone had an impression that being a girl I won’t and infact can’t shout at him and that he can say anything he wants. He was having a problem even, with me asking him the problem my laptop has. I am really disheartened by the class of service SONY provided inspite of charging extravagantly high for their products with respect to other companies. The quality of the products is also poor. And above all the most disappointing thing is the behavior of SONY people at its customer CARE center. (I strongly believe that CARE word should be removed from SONY’s CUSTOMER CARE.) I regret being a SONY customer.

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PRAPHUL
, US
Oct 16, 2012 2:05 am EDT

i bought a sony laptop from chandigarh.and few days before i servicing my lappi.i told in service center that my seaker and windows are defaulter so change but he set bad speaker in my laptop and windows is again hanged

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varun singhal
, IN
Jul 31, 2011 9:19 am EDT

my laptop speed and volume not clear. so solved it very carefully

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shafqat Amin Attar
, IN
Mar 26, 2010 10:07 pm EDT

i agreed bad service by sony i am victum of same i purchesed sony laptop it starts hung problem due to my bad luck i droped it in there service centre hubsun service centre at srinager vide recipt no 2888 but after 2months they told me set is ok but we have no softwere after 6 days i recived softwere but the set shows same problem the sony service head told me drop it back to service centre but again after spending 3months the set was returned having same problem i contacted many of there represantives but the did not dere to pick my phone.

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8:49 am EDT
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Sony sonylistens youtube page

Check out the SonyListens YouTube channel for helpful videos. http://www.youtube.com/user/sonylistens You can find lots of “How To” and tutorial videos for various Sony® products. We're here to listen & respond to your questions & concerns regarding your Sony products also. Please let us know how we are doing by using comments, likes and dislikes! If you have a friend or family member that could use some help with their Sony® products, feel free to share this with them. We want to help as many people as we can.

Want to buy a Sony Product? Check out www.store.sony.com

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Update by SonyListens
Apr 04, 2012 8:43 am EDT

Check out the SonyListens YouTube channel for helpful videos. http://www.youtube.com/user/sonylistens You can find lots of “How To” and tutorial videos for various Sony® products. We're here to listen & respond to your questions & concerns regarding your Sony products also. Please let us know how we are doing by using comments, likes and dislikes! If you have a friend or family member that could use some help with their Sony® products, feel free to share this with them. We want to help as many people as we can.

Want to buy a Sony Product? Check out www.store.sony.com

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Ahh Not a Sony
, US
Feb 07, 2011 12:34 pm EST

I recently had to upgrade my dying lap top, and mistakenly bought a Sony Vaio, I had been told if I purchased before the end of Sept. I would receive a free Sony Play station worth $400 - I made the purchase, and have spent from then until now trying to redeem the offer. For some bizarre reason Sony has a policy of taking 5 days to answer questions (so I have been giving them the benefit of the doubt and waiting for there response, and if it does come with in two or three weeks trying again.) But my patients has not paid off - They have taken until now to tell me that, because they don't have a record of me registering for this, I have lost out, even though I have contacted them on numerous occasions to ask for assistance with this. It really is unacceptable.

Now if you ask me about the product, well that's when I get really upset. The software support, is again based on a 5 day turn around - imagine trying to get your IT system up and running, and not getting any help for 5 days (or in my case longer). After 4 failed attempts to get the correct level of support, I reinstalled all the original software, and started from scratch - there "easy upgrade software" is to die for, well to put it another way - someone needs to be shot... And as for customer support. Well during this process I had another small problem with my Dell, and they were at my house fixing it the next day. Now that's what I call good support - not wait until next week before trying to call us again about the same problem, because we can't be bothered to fix it, even thought we know it's a generic bug with our software that we supply...

Never again - In the past 10 years I've bought about 40 or so Dell's, why oh why did I think Sony were any good. Oh yes a promotion that I thought would get me something for nothing - What a dumb *** I was...

DO NOT BUY SONY LAPTOPS and expect them to work or give you support, and certainly don't believe there sales promotions.

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7teven
, US
Sep 09, 2009 4:32 pm EDT

I purchased Model PEGN610C Serial # 3117167 PDA for $399.99 in October 2004. In December 2004 the LCD on the unit cracked and made the unit in operable. I called for warranty service and was told I would not be eligible for warranty because I reside in Puerto Rico.I had to pay shipping fees to send the unit to a colleague in the continental USA. I had to pay $159.00 for repair cost. It took approx 1 month to have an EMPTY box shipped to continental US location. I then had to pay shipping back to Puerto Rico. I received the PDA with the screen replaced but the unit does not work at all. In addition to the unit being un- usable the Stylus holder is now damaged and the stylus falls out. I have separate stylus and did not remove the stylus form the case in the 1 1/2 months this product was in use. With initial purchase, shipping and, repair cost I now have a $600.00 PDA that does not function. This is a expensive paperweight. I find the fact that warranty service will not ship to Puerto Rico is discriminating in nature. Sony has SONY only Store in Puerto Rico, which goes to prove they are eager to take consumers funds however; repair service is something they are happy to skimp on. SONY service told me to repeat the process. They want me to send this unit back to my colleague in the continental US and be without the unit for another month with no guarantee that upon return the unit will be repaired. I find this unacceptable. My overall experiences with this company have left me extremely unhappy. I probably will no longer be a customer of this company. Also, I probably won't recommend you to others.

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Kordo
, US
Feb 15, 2011 6:54 pm EST

In December 2010 I bought a Sony Walkman MP3 player from Walmart. This was a Christmas present for my wife. On Christmas day my wife gave me an IPod Nano.

We decided that we would share the Nano and return the Walkman which was in the original package unopened. In early Jan I returned the item and Walmart said the deadline for electronic returns and I would have to rtn the MP3 to Sony.

I contacted Sony online and was told that I couldn't return an item for a refund and that they would only accept damaged or unworkable item, and only send a replacement; no refund. I was angry and shocked and couldn't believe such a ridiculous policy.

Later I called Sony customer non-service and after being transferred to several different people was finally told that Sony had a no refund policy. AMAZING!

Sony is willing to place an item for sale in a retail store and Walmart was happy to sell it, but neither would take the responsibility for maintaining good customer relations. I have always been impressed with Home Depot, Lowes and Costco for accepting returned items for refunds; no questions asked.

Ironically, my wife and I have been researching 46 inch TVs and had narrowed our choices to an LG or a Sony because of the price and quality. You can probably guess which one I will buy.

I will never buy another Sony product!

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Ando
, US
Sep 24, 2009 4:17 pm EDT

I received a Sony DCR-DVD403 Camcorder as a gift on January 24, 2008. The camera with options cost over $1000.00. On May 24, 2008 the camera stopped working. The lens will not open. I called Sony and they told me that the labor warranty only last for 3 months and it would cost me $161.30 for them JUST TO LOOK AT IT...after looking at it, they would then tell me how much more I would have to spend to get the camera working again. Mind you there would also be freight to and from the factory on top of the fee requested. I live on a fixed income (SSI) and cannot afford the fees to have the camera fixed. After telling Sony of my plight they said; 'That's your problem'. I would highly recommend that NO ONE purchase anything from Sony. They don't stand behind their products and they don't care.

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AndyB2
Wayne, US
Nov 16, 2010 2:35 am EST
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I recently ordered a replacement remote control for a Sony Home Theater system. It lasted a few months past warranty, but sometimes things happen. Fortunately my credit card doubles my warranty, so I could replace the remote and they would reimburse. All I needed was a copy of the replacement's invoice.

The Sony Accessories website kept rejecting my credit card, so I called the order in on Oct 20th. After 20 minutes on hold, I placed the order with no trouble, was told I would have the product in 5-7 days, and the invoice would definitely be in the package.

7-days later, the website still was not showing my order, so I called again, was told that their warehouse was upgrading software and was running behind, but it would "definitely" be shipped the next-day.

Another 7-days later, website still didn't show an order so I called again. Apologies but still hasn't shipped, would ship "very soon"

I received the remote 21-days after the order, and there was no invoice in the box, only a packing slip. Called Sony again (15 minutes on hold) to request an invoice. They promised to request one be emailed to me, and I would receive it in 2-3 days.

After 4-days, I called again to inquire, was again told that the warehouse was having software difficulties and the invoice would be sent as soon as possible (no-idea when). I requested a supervisor and they disconnected my call. By then I was really steamed, so I called back, waited through 25 minutes on hold and was lucky enough to get the same person "Pat". This time, instead of getting me a supervisor, she gave me the "your voice is breaking up, I can't hear you" even though I could hear her fine. She finally hung up on me, even though I kept asking for a supervisor. I called back AGAIN, got a person named "Neil" who was nice enough to explain to me that the warehouse was unable to send emails due to the system problems, but he offered to escalate the call to next level of support and stay on the phone to be sure I wasn't disconnected (finally someone who provided "customer service". The person who I talked to promised to call me back tomorrow to let me know what they can do.

This has been the absolutely worst experience I've ever had ordering something from any company via phone/email/mail. The delay in shipment, telephone hold times, unhelpful/misinformed staff, and inability to provide a basic document of commerce (an invoice)are incomprehensible in a company of the size and reputation of Sony Electronics.

I will be VERY reluctant to purchase another Sony product and will very vocally warn off anyone considering such a purchase.

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Josh
, US
Jun 26, 2010 2:30 pm EDT

A request was made of Sony Electronics to provide warranty service or to replace a defective brand new part on an electronic item which was purchased recently. The customer relations team for Sony responded by saying they would take care of the matter, however, they have done nothing, provided no shipping label as promised, provided very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occasions of contradictory statements, and lastly, even tried to accuse the customer of lying, although the customer received neither services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgeable and incompetent customer service and treatment. Coincidental to this, a letter was written to Sony, wherein they responded permitting the same inappropriate customer service team to make contact with the customer, thereby solving nothing, doing nothing, and basically letting the matter conveniently die without resolution. When a last attempt was made by the customer to call Sony and request a mitigated solution, such as simply sending the inexpensive replacement part, Sony responded with more rude behavior and explicitly stated that they would not do that and that they have done everything required, and even attempted to blame UPS and the customer for the lack of resolution.

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D8mon
, US
Aug 21, 2009 8:15 pm EDT

We bought a Sony DCR-TRV19 camcorder for $450.00 from Best Buy in December. Although it is out of warranty which was only for 90 days we've only used it two times for only a total of 8 hours. The Video unit has gone dead. Initially Sony wanted $346 to repair it. But after several conversations and chats with customer service representatives, they offered to repair it for labor only of $233. A search on google for "trv19 blank screen" reveals several other consumers with a similar experience to mine. I believe they have a defect in the manufacture of these and similar handy cam models. I feel cheated as if Sony has stolen our money. I am disappointed with their product report and had naively expected that they would repair it for free, or replace the unit. This did not happen. My only recourse is to refuse to buy Sony Products and to post this complaint here and at other internet electronic review websites.

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Eddie
, US
Mar 29, 2010 11:18 am EDT

I am another victim of the now-infamous Sony Grand Wega televisions manufactured in 2004 and 2005 that basically fail after about 4 years due to a defective optical block; a $1, 000 - $1, 500 repair. These televisions are developing a long history of failures and proven latent defects. They have been the focus of numerous complaints and both civil and small claims lawsuits. Sony has offer no solution to this problem, and their only attempt at compensation is to try to sell its customers another TV. Their customer service on this matter has been a joke. Stay away from Sony products!

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Tome
, US
Feb 11, 2011 10:44 am EST

Bought this tv at Costco in Feb 2010 and had it repaired two times in May and August for the same thing D1N/D2N board. I called Sony and argued that it's a defective part and want the tv replaced. No success. Sony's solution was to give me a phone number to call if I have any more problems. Big deal.

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Sony suddenly mobile not working

Hi All,

Can someone help me out, how to raise a complaint in Consumer Court. I have purchased Sony Ericsson Satio U1i Model Mobile with cost Rs. 22700/- on January 16th 2011 and after exact 1 year its got dead mode. i.e., from January 23rd 2012, its not working i have reached out nearest Sony Ericsson authorised service centers at Punjagutta and Secunderbad, they said that now the mobile is no use we dont have technicians.. is this the way they spoke with customer ... please kindly help me how to get file a case on service centers and the sony manufactures... dont know what happen to mobile suddenly got switched off and when i have switched on and after a minute it again shows the same problem... and i have updated the mobile software for 4 to 5 times and still the same problem... please mail me if any one has the information regarding how to raise the case on sony manufactures. my mail id is [protected]@yahoo.com

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Update by B kishore
Mar 31, 2012 5:50 am EDT

please suggest me...

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Sony need replacement

COMPLAINT ON SONY DIG.CAMERA PURCHASED ON 14.12.2010
From
Chittaranjan Samantaray
QRS.No.18/4, Unit – I, Bhubaneswar
P.O – Ashok Nagar, P.S –Capital P.S
Dist – Khurda, State – ODISHA
PIN – 751009

PRODUCT & PURCHASE INFORMATION
Particulars of Article :SONY DIG.CAMERA
Model :DSC W350CYBER SHOT
SL. No. :5716145
Date of purchase :14/12/2010
Warranty :Valid up to 3 years from date of purchase i.e up to Jan 2014

Name & Address of customer :CHITTARANJAN SAMAL(SAMANTARAY)
:QRS.No.18/4, Unit – I, Bhubaneswar
:P.O – Ashok Nagar, P.S –Capital P.S
:Dist – Khurda, State – ODISHA
:PIN – 751009
:PHONE- No. [protected], Mob No. [protected]
:(Title has been wrongly mentioned by the dealer i.e Samal instead of Samantaray)

Details of dealer :SPECTRA VISION :9-JANAPATH, BAPUJI NAGAR, :BHUBANESWAR-9 :ODISHA
Purchase value :Rate – Rs 9326.92
:VAT Amount- Rs 373.08
:Total Amount – 9700.00
:Cash memo No. 7898

INFORMATION ON DEFECTS FOUND WITH CAMERA
JOB SHEET NO.1
Date of complaint : 31.12.2010
Job No. : 5779/31.12.2010
Defect : NO FLASH
Job provided to : M.M.Electronics, Bhubaneswar through the Dealer (Spectra Vision)
Delivered : After one month (Approx.)

JOB SHEET NO.2
Date of complaint : 09.02.2011
Job No. : WS100004411020900291/09.02.2011
Defect : CLICK BUTTON NOT WORKING, VIDEO RECORDING SOUND PROBLEM, FOCUS AUTOMATICALLY
INDICATES ON LCD SCREEN.
Job provided to : Rajpath Service Center, Bapuji Nagar, Bhubaneswar through the Dealer (Spectra Vision)
Date of delivery : 05.03.2011

JOB SHEET NO.3
Date of complaint : 05.11.2011
Job No. : WS101362111110500051/05.11.2011
Defect : BLACK SPOT COMING ON THE LCD
Job provided to : Happy Care Service, N-4/243, Bhubaneswar through the Dealer (Spectra Vision)

PRESENT POSITION
Prepared by the Happy Service Center, Bhubaneswar on 09.11.2011 to deliver the camera but could not be delivered due to some other problems noticed by them at the time of trial. The camera is now with them.

MY REQUEST
Please replace it immediately with some other model fit to the cost or reasonable higher as I am not in position to retain such defective camera at any condition which is showing many problems time and again.
(Chittaranjan Samantaray)

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Sony worst laptop and customer service!

I HATE SONY! I have a Sony Vaio VGN CS215J and it is the worst purchase I ever made. Just after I purchased it the I noticed the fan was loud, but I didn't think it was a problem. After a just a few months it became obnoxious to myself and anyone within 15 feet of me. Now it is almost always kicking on and not only is it loud, but grinding, clicking and everything else. I took it in for service and was told it my was my hard drive. NOT TRUE! After spending hundreds of dollars on repairs and service, and another $75 for Sony to send me a copy of the Operating System discs, having my computer wiped clean - no more windows programs, itunes library, (some stuff was backed up and reloaded successfully), my laptop still SUCKS! I saw online that there was a recall on the fans on a lot of Sony laptops and that they would extend the warranty. I was relieved for a moment, until I contacted Sony only to find out that I would have to pay ANOTHER $129 to ship my computer for further diagnostics. GIVE ME A BREAK! There is a recall for crying out loud. The customer service rep listened to me complain for 10 minutes and replied with, "well I'm sorry, would u like to schedule the repair"? Sony does not care about it's customers or the quality of their products. Be smart, DO NOT BUY A SONY PRODUCT!

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SonyListens
Fort Myers, US
Mar 26, 2012 6:33 am EDT

Hello Amanada4322,

This is Kevin Krause with the Sonylistens team. I am sorry to read about all of the problems that you are having with your VAIO. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help you out. In your email be sure to include a brief description of the issues you are having, any event ID numbers you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

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12:28 pm EDT
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Sony deficiency in service

Deficiency in service
Request for refund
Please allow me bring to your kind attention harassment, mental agony caused by supplying reconditioned defective TV - under warranty up to July 2012 and indifferent, careless, callous, evasive attitude of SONY service team towards its customers.

I purchased a SONY TV. It had defective BG2BOARD . After protracted follow-up, Sony India replaced defective TV and vide Bill No.[protected] dated 12.5.11 charged Rs.23, 632 towards repair/replacement of defective LCD.
At the time of installation itself, TV supplied by SONY vide Bill No.[protected] dated 12.5.11, it was brought to the notice of technician that there is problem in sound output. SONY INDIA. reacted that ' Itni Problem Nahin Hai' There is not much of problem. In other manner they agreed that there is problem in sound output. We were not reconciled why a new LED TV should have any problem with sound output.
We also requested SONY INDIA to please check the problem and incase TV set had some defect to replace it. There was no response from SONY.
However, instead of flaring up the matter, we consoled ourselves and reconciled with the quality of voice.
Subsequently, Newpaper reports appeared about defect in LCD TVs supplied by Sony.It seems there is manufacturing defect in all the TVs supplied by SONY. But Sony instead of accepting the defect is indulging in denial and charging/fleecing its customers towards exorbitant repair charges.
TV supplied by SONY developed same problem as that was in the old TV. Complaint complaint no.9552285 Dated 4.3.2012. followed by letter 5th March, 2012 was made. Service engineer advised that B- Board needs replacement. SONY informed that it will be repaired.
Not satisfied with repairs to a brand new TV which is giving trouble, May I request you to please intervene and take necessary action on priority to take back defective TV and refund Rs. 91, 632 at the earliest.
CA SKSINGHAL

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Update by S.K.Singhal
Jun 12, 2012 12:31 am EDT

SONY INDIA
SORRY to inform, concern is still unresolved.

S.K.Singhal

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neodiaa
ggh, US
Jan 03, 2013 7:42 am EST

a scam

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RK Khushu
, US
Dec 27, 2012 6:29 am EST

I am equally disappointed and feel let down to have bought Sony Bravia LED KDL-32EX520 just one year back. Surprisingly, as soon as the warranty period was yet to be over in a month's time i.e. September, 2012, it developed display problem. Initially the set will get on but would not display anything. Complaint was lodged it was attended by Sony Executive who did nothing but reset the power of the set after opening it from the rare completely. He assured it will work fine then onwards.

In December, 2012, all the HDMI Ports stopped working and the set was connected through Audio/Video Cable and worked for two to three days and it also gave off and the image display was patchy. Complaint was again lodged with the Sony India and the Executive who visited and examined it on the basis of the errors reported, did not even open it or attempt to ascertain the cause, said it needs replacement of B-Board ( Mother Board ) at a cost of approximately Rs.9000/-. The engineer who visited me was from the Authorised Service Centre of Sony namely M/S Jaypee Electronics, Sector-2, Noida ( Uttar Pradesh ). Not only this, to have the B-Board replaced, he asked Rs.3000/- cash in advance to place the order for the component. I had no option but to pay the person in cash vide Receipt No.3573 dated 23.12.2012. I may not call him an Engineer but just a Technician namely Mr. Naeem Khan ( Mobile No. [protected] ).

What has surprised me is the cost of the component and its durability. How can Sony make tall claims about its products that are not durable anymore ? How can it think that the consumer, who has to shell out almost one third of the cost of the product for just one component within an year, will continue to buy its range of products ? I have lost faith in Sony products completely after experiencing this incident and feel let down in my family too. Surely, I will prefer to buy a cheaper brand and wont mind spending on repairs if at all needed as has been the view of my family members that time.

I am contemplating to put the entire espisode of such customers ( with their interviews and their experience with Sony Customer Care / After Sales Service ) on the YouTube / Facebook / Twitter soon so that other probable consumers of such non-durable products of Sony are not lured by the myth of Brand SONY.

I am leaving my contact numbers below and should any of you guys at Sony feel being sensitive to customer retention and the consequences of "word of mouth", it would be in its own interest to do a bit of damage control before it goes out of hands and I shall not be held responsible.

Those who have or are facing similar issues with Sony Products may get in touch with me as I am preparing a video for YouTube with interviews of such customers, for awareness of the existing as well as potential buyers of Sony products. Do call me or email me at rkkhushu@gmail.com.

RK Khushu
New Delhi 27.12.2012
+91 [protected]
+91 [protected]

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sonyindia
, IN
Jun 11, 2012 5:51 am EDT

Dear Sir,

Regret the inconvenience caused. Our service team is already in touch with you for this issue, they have already shared the best possible solution with you.
For future communication on this concern, please call us at our official toll-free helpline at [protected] or write to us at sonyindia.care@ap.sony.com for assistance on your concerns. This is a third-party forum and will not help you in any way.

Regards,
Sony India Team

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8:07 pm EST
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Sony deceptive quaility standard

I hate sony. I have two Sony Grand Wega 60" Rp TV's KDF-60XS955 and KDS-R60XBR1. They cost me just under $10, 000. After 6 years of light use, both light engines have gone bad. Sony has a known problem with these optical blocks and sony engineers are unable to find a solution to the problem so it doesn't reoccur. Sonys solution for my problem was to offer me a replacement KDL-60EX720 for 1, 475 plus tax for a TV thats on the internet for 1, 900. So in essence sony is offering me a 425 dollars discount towards a new TV when i've already invested nearly 10, 000 in two TVs that are no longer repairable. I don't think thats very fair. Sony's settled with other people, giving them the same replacement offers for 700 or less. Why would invest 1, 500 on Sony TV when the other two weren't up the quality. If Sony is listening the event ID is E536-43329

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SonyListens
Fort Myers, US
Mar 12, 2012 3:38 pm EDT

Good morning Jgemm,

This is Kevin Krause with the Sonylistens team. I am very sorry to hear about the problems you are having with your TV's and Sony's offers to you. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help you out. In your email be sure to include a brief description of the issues you are having, and event ID numbers you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

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6:00 pm EST

Sony I had the headphones 1 week before the left ear stopped working

I purchase a set of headphones over 5 months ago. I received the phonephones in a timely manner. I had the headphones 1 week before the left ear stopped working. I got in touch with sony and they told me the procedures for a return of my headphones. It's been 5 months and still dont have my headphones. I have called sony numerous of times. And they give me the run around every time. They have told me that they tryed to send the headphones out but FEDEX said that they couldn't find my house (been living here for 12 yrs). VERY unhappy with Sony!

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SonyListens
Fort Myers, US
Feb 01, 2012 6:43 pm EST

Hello Raikade,

This is Kevin Krause with the Sonylistens team. I am very sorry to read about the problems you are having with Sony's customer service. If you email us at Sonylistens@am.sony.com we will be more than happy to try and help you out. In your email be sure to include a brief description of the issues that you are having, any event ID numbers you may have, and your contact information.

Thank you,

Kevin Krause

Sonylistens Team

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