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Sony Ericsson Complaints - Issue with customer service

Review all Sony Ericsson complaints

Sony Ericsson

Posted: 2008-07-24 by Yash [send email]
Issue with customer service
Complaint Rating:  0 % with 0 votes
Company information:
India
sonyericsson.com

I puchased Sony Ericsson W810i in April 2008. Within 2 months the mobile phone stop working.
From last one month, I am following up with service center and their customer support but no positive response and my mobile phone is still with them

The quality of product is bad and customer support/service is horrible.

I request other people not to buy any product of Sony Ericsson. Finally decision is yours.


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Comments

2 days ago by Joshua [send email]
Unfortunately I have to agree with this complaint. I purchased a w580i, (my the first and only Sony Ericson I will ever buy) the first one died within 1 week (and was replaced by the store I purchased the phone from not Sony Ericson). The second one died 6 months later. Both times they died out of the blue with no incidence of trauma or identifiable cause. When I called into warranty repair the phone representatives (multiple) were confrontational, and accusatory, insisting that I must have broken it. When I asked to speak to a customer care representative, or even someone else who might be better able to assist me a manager informed me that they are also the customer care representatives so there was no where I could further take my issue she was “it” and if I wanted to talk to someone else I would have to hang up and call back. I’m still perusing the issue, but I will not be purchasing another Sony Ericson and I would discourage anyone from doing so, or if they do to purchase a phone replacement plan from thier provider.

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