Sonic Electronix
reviews and complaints

As a potential customer considering Sonic Electronix, I came across a mix of reviews from different platforms. While some customers praised the informative and easy-to-understand service they received, others expressed dissatisfaction with issues like defective products, strict return policies, and poor customer support. It seems that Sonic Electronix has both satisfied and disappointed customers, so it might be wise to proceed with caution and thoroughly research before making a purchase.

Dustin was my customer service rep who helped me, and let me tell you, he was fantastic! Now mind you, I called Dustin three times on three different days ( I really picked his brains) with a bunch of technical questions about the items that I was interested in as well as needing guidance with items that I didn't know that I needed to complete my audio project from A to Z and Dustin did just that!
Thank you SonicElectronix for having great products at great prices! Thank you Dustin for a pleasant and positive experience, you are a great asset to the SonicElectronix team. TWO THUMBS UP!

I like listening to music and I always try to take care of my stereo system in my car. However, recently this stereo system was broken by my buzzed friend, who decided to play tricks with it. I told him that he would pay for the half of the new system because it was broken because of his buzzed actions. He agreed and we faced this service, where we could buy a new stereo system for my car. Fortunately, we found here stereo system which I needed and I ordered it. It was delivered pretty fast and we have already installed it. I believe if my friend wouldn't so buzzed, I would never acquire such a cool system.

I purchased a high end stereo adapter kit and some other items as I'm upgrading my Lexus SC430. BestBuy (the installers) are giving me a run around saying my tech issue is about the part, not the installation. I went onto SE's site and confirmed that the part did not look like what was installed -- the problem is there is a metal piece that runs along the top of SE's dash kit, and you can easily see it on the picture from their site. But BestBuy doesn't seem to have an answer and can't explain anything about the top horizontal piece to the kit. I'll get to the bottom of this, but the SE people have been wonderful trying to get this figured out and Ashley B. In customer service is very professional and I can tell very caring.

Bought a jl audio w3. It started smoking within an hour of professional install this was my first purchase from sonic I bought an amp sub an box from them shipped pretty quick had everything installed by a pro in a different state since my car is a 2015 q50 an didn't want to take it to a local shop who didn't care about little details install was great but was driving home and smelled smoke went to my trunk an smoke was coming out of sub box I was pissed and scared I bought a 250$ sub from a Web site have never done bussiness with so I called jl and they said they could not do anything as is not authorized web site to sell jl so called sonic back and spoke to a rep named Adrian at ext 2151 an he was great he informed me sounds like a defect an that could get a refund or have a new sub shipped chose new sub an sent the old one back have yet to get new sub they jus got it yesterday so new should be shipped over next few days but have to say thankfully my experiance has been great with them an they do honor what they say all the neg reviews must have something more to thier story thier not saying Def would rec to anyone I know and have to people in my car forum anyone who says they write reviews can email me to ask what ever they'd like

I had ordered 4 Memphis MJM822 8in subs on 6/25/23 Sunday which the site said they would be delivered that weekend Saturday the 1st of July. Site did say there were in stock even 4 weeks after ordering them. Did not receive them so I called that Monday the 3rd.which I did noticed the site switched my subs to a different model number 812 on its own. I did not authorize when I talk to Justin/Dustin. He said I ordered those. I told him no I ordered the mjm822 and I have the email from that day.He was very rude on how he talked and tried to handle the problem. He told me fine he will switch them back to the 822. However in a very rude and unprofessional way. I ask him how long will they take to get he was like 3 weeks nothing he can do hole conversation was just unprofessional. Told him was there anything he can do h said no. Which I finally got tired of his attitude and told him I wanted to talk to a supervisor he said he will have them call me did not want to forward me to one and I said if being a sales person is to hard to find another career he end up hanging up on me. And I never received a call from a supervisor.so I waited 6 weeks order was never shipped, and order was switch back from the 822 to the 812s. I spoke to a gentleman did not get his name. About my order. He said he will get an email from the warehouse to call back the next day. I called back two days later and spoke to honey. She had advised me that the subs were no longer going to be sold discontinued. I was never notified of the subs being discontinued at all even when the website had the in stock 4 weeks after I ordered them so I end up, asking for my money back it was about 10 days still have not received my refund so I called back again and the lady that says that does the refunds she seen the cancellation but not did not receive a referral to give the money back. I told her the whole story and she advised me to talk to Adam and I did the same thing and told Adam the whole story and the problems I had. He was very helpful after speaking with Adam. I end up giving sonic, electronic another shot and which I end up getting some subwoofers through him and he had them shipped out the same day, Adam did apologize for his coworkers and he understood my frustration Adam did give me his personal email and the number for had any problems to let him know. I did receive confirmation that day that my subs were shipped out and then I will receive on Monday. Today is Sunday so I will find out tomorrow if I get the subwoofers, but Adam was very helpful in solving the problem and keeping another customer happy and ordering from sonic electronics again. I think Justin or Dustin really needs to have a conversation with his direct manager on communication mainly because of the information that I was never told that he could handle the situation a lot better just like Adam did. I want to thank Adam for going over and beyond and being understandable about my frustrations and getting an order out to me as soon as possible something the first sales representative should have done or informed me that they were discontinued and making me me wait another five weeks.

They offer a lot of products but due to slow response when trying to resolve a shipping issue I am now out $75 which may not be a lot to a company that big. It is very disappointing but I would rather spend a few more dollars for my products then throw money away due to shipping problems.

I won't speak to discredit these reviews, however, I ordered a very expensive new head unit, and everything works perfectly. I am very happy with all parts I ordered. They also have YT videos on how to change out their parts, which is very helpful. My only recommendation: Order everything on a credit card. If these reviews are true, they won't let you return anything or give you a refund. Now is this just [censored]ty customers? Who knows, I don't know these people. However, if what they say is true, order with a credit card in case you need to get your money back. I wouldn't know though, I didn't have to return anything. My only complaint was that their "1-day shipping" shipped from their warehouse after 2-3 days, so it isn't really worth the extra money. Tell you what too, you CANNOT beat their prices, especially with their current sale and with Honey Coupons.

My name is Jacob, I ordered a few things from them and didn't receive an email about my order so I called them three time and each time was on the line for atleast a half an hour each and no answer from their so called customer support should be called the sonic electronix hold line.

Purchased a subwoofer cover 10" size at a good price. Received it and checked fit by hand without mounting it. Decided to go with a larger 12" cover so I could keep the original beauty ring. I requested and received an RMA on March 9 and shipped within a couple days. March 29 I was told I would receive a store credit for about 60% of what I paid although their website policy clearly states a full refund (my product stated the 'standard refund policy applied' - they were metal speaker grilles anyway). I emailed that day saying I preferred a refund to my card - again exactly as their policy states.

APRIL 15 - someone finally emails me back to ask if I've heard anything further. I told them no and restated my desire for a refund to my card.

APRIL 26 they finally reply and say their warehouse team issued a store credit and they can't change it to a refund. I reply that day and state their website policy.

MAY 3 - they finally reply and "I'm not trying to be hard on you but our policy..." Even though their policy says I should get a refund. I reply that day and restate my case. They reply and say they'll see if their warranty department will agree to a refund but now they want to invoke a 25% restocking fee.

MAY 4 - They reply and state their restocking/return policy, none of which applies to my purchase or the condition of which I returned the metal grilles (no scratches, all parts, original box, etc). I explain yet again that the grilles were in perfect condition and ask for my refund.

MAY 5 - they reply "Since the refund has been issued, I can no longer reverse or override it. One option I can do on my end is to apply a store credit, I'm sorry this is the only thing that's within my scope." Funny - two days before they were checking with their warranty department but never mentioned any decision/feedback from the.

MAY 8 - I've been on the phone for 56 minutes with the same 5 callers ahead of me - really? 5 callers and not one completed call in nearly 1 hour. I finally chose the option to have them call me back. Any wagers on the over/under on how many days that will be even though the message says I won't lose my place in line?

AVOID THIS COMPANY LIKE THE PLAGUE.

Attempted to place an order for over $900.00 in car stereo and security components. Took about a day for them to ask for an credit card authorization form. I have no issue with filling out this form as a protection for the retailer. I was a first time customer. My credit card company had even phoned me to make sure the transaction was legitimate as I had never made a purchase from this company.

Filled out the required information with appropriate ID as requested. Emailed form back to email address listed on the form. Actually resent the same day as had not seen a change in order stats. Next morning get another reminder about sending in the form. Figure the email is not working and send a fax to number listed on the form. Get another reminder later that day to send in form. Reply to email which generates a support ticket. Tech support eventually replies saying they still do not have the form, but email it to them and they will forward to correct person. Email form to tech support.

Next day, once again get reminder to send in authorization form. Email back explaining that it has been sent in 4 times by 3 different methods and they need to look for it, as this is getting ridiculous. Tech support asks to send it to them again as they do not have it. Email form for the 5th time. Get a quick reply that they have finally received the form and order will be processed.

1 hour later get an email requesting a wire transfer of funds as they will not process credit card as I have not provided enough verifiable information. Are you kidding me? I sent them Credit Card number, expiry date, 3 digit security code, billing address, shipping address, phone number, picture of government issued drivers license, and a picture of the credit card. (All of this is on top of my credit card issuer calling me to ensure it was a legitimate transaction.)

On top of the wire transfer they want a $25 fee for their admin costs of the wire transfer. Sent an email requesting a manager call me asap to sort this problem out and to leave a direct line that I can call them back on if I don't answer.

Tried calling them several times on their 1-877 number. Half the time you cannot even get in the cue because according to their system, they have "exceeded maximum call volume, pleas call back later." Got through twice and had to request a call back.

Now I did get 2 calls back but was unable to answer either time due to guess what?... having to deal with all this nonsense while I am at work. After waiting 8 hours for a call back from a manager, I have given up and will take my business and money elsewhere.

This has been the absolute worst online shopping experience I have had to date!

I purchased these speakers in june or july of this year. I wanted to return them and sent in a request. They accepted the return and I sent the item back. I was never refunded. I have emailed them multiple times and they only ever told me that they would forward my email to the appropriate department. They are a scam company.

I more recently sent in a complaint email to them. Unlike they previous times, they did not reply back this time. I wouldn't be surprised if it was an automated service replying to my emails and not a real person. I wonder who even runs the company. I don't recommend anyone buys from these scammers.

I never received my order and they won’t give fed ex the information needed to get order covered. Paid 1700.00 and never got my speakers and can’t get a refund either. Constantly got bounced Around told to wait. Now it’s been three months filed an affidavit as well as police report, jumped through all the hoops the had set out and still getting nowhere. Company is a complete scam with zero customer support!

I received an RA number 529677 from the company to return a wet sounds sound bar that was sent to me not working. I troubleshoot it with wet sounds and they assured me that something must be wrong inside the sound bar. Sonic electronics is trying to get me to pay to ship this item back. I refuse to pay to ship this item back when they sent it to me not working all I’m trying to do is get a prepaid label to send this back to them I have already gone on their website and purchased another one that works fine.

I have had horrible conversations with Jasmine a manager waiting on Louis a manager to call me waited on hold for 20 minutes while somebody tried to get Louis and then got disconnected and now I can’t get through to the number at all I’m assuming they have blocked my cell phone number. I am livid with this company. Extremely poor customer service.

I bought the maestro audio kit from sonic electronic and after I paid to have it installed the technician realized the control bar on the top was not working so I called sonic to see what they could do.. here is their response

You can take it back to the people who installed it and have them remove it and then ship it back to us and we will send out a replacement.. so you want me to pay to have it uninstalled then pay to ship it back to you and wait for you to ship out another one all at my cost and drive around in 90 degree weather with no a/c? Well ma’am yes that’s our policy ummm no that’s piss poor customer service especially since you sent me a defaulty item.. so I purchased one from somewhere else and then was informed oh we also don’t issi refunds but we will give you credit towards something else.. yea that’s extremely bad customer service, they are rude and I would NEVER recommend them to anyone for anything I will stick with crutchfield who by the way shipped my new one out the same day and have excellent customer service!

I ordered a few hundred dollars worth of equipment last year. Items took a long time to get to me. I could not ever get anyone on the phone or return my emails. One of the 6X9s I ordered no longer works (order [protected]). Email from customer service told me to call customer service. On hold for 15 minutes and then a recording tells me to call back later. Exactly why I stopped getting items from Sonic Electronix last year...they have the worst customer service I have ever dealt with. I would like to know what you can do about this 6X9 that has a year warranty on it that expires in May. You can call me at [protected].

I don't think they are scam but don't expect anything other than cheap prices. I bought a stereo/amp and speakers for my daughter's car. The order was confirmed and shipped promptly minus a dash kit. I was notified it would ship as soon as they received it. Then I received a call asking if I wanted to cancel the part since it was free. I don't consider the "free" parts that are provided as incentives to buy from them free. They are part of the overall decision making process on who to buy from. They did send the part 10 days later. They provide the wrong wiring kit, the wrong dash kit, and the wrong antenna adapter. I tried to call several times and was sent to VM every time. I eventually left a message that has never been answered. I also sent an email that has never been answered. Today they had the gall to forward me an email from a potential customer asking technical questions about the same product I purchased. I think if you buy from them you need know exactly what you want. Don't rely on their automated technology to choose parts for you and don't rely on their email support responses as they are answered by whomever they can find to do their job. The best deal I've been able to find on Amazon for the equivalent "free" parts runs $27.99. Seems free does have a value. Maybe they will call someday but I don't have a lot of hope for that day.

Do not buy from them it is a scam. They do not answer calls or emails. They spoke with me what speakers would fit my boat. I purchased them they were delivered and was obvious they did not fit my boat. I returned them the same day.

I expected an apology and a full refund. Instead they kept 50 dollars claiming I was returning a used part and they also charged me for return shipping. Additionally they do not state the will charge a bogus restocking fee when they sell you the wrong merchandise. I have read others apparently they are ore then happy to sell u something that wont work or fit knowing you will return it and they will try to keep 50 dollars or more and resell it again making more then would have of the merchandise was actually sold

I ordered a 2400 watt 4channel amplifier from sonic electronics on Dec29th for 87.99$ the money was taking of my credit card the same day I've been trying to contact them every since then to get my track my order confirmation I can't get thru to them thru emails or the phone all I want is my money replaced on my card an I will never deal with such company again I'm use to doing online orders an this is most definitely my first bad experience I start calling at 10am almost every morning an it already be 30 to 40 people ahead of my an they don't even be open 2 minutes yet I really feel something is not right my number is [protected] there system isn't even showing me as making a purchase

Advertised as a navigation unit but had no gps and couldn't even connect to smartphone nav. Came with the wrong wiring adapter and could not be installed. there has been no response to a request for a return authorization and the help line says that they are reorganizing and short on help.

There are plenty of other vendors selling this or comparable products for prices just as good.

My name is Rebekah Ainsworth. I previously called in and made a complaint already about the General management of Sonic in Jena La. I trusted that the issue was addressed and taken care of so being a loyal customer in a small town i went back on faith but with only a few choices to have lunch and limited time to eat I was again disappointed. I was at a stall the speaker attendant stated her name was tab she was very rude while placing my order i ordered a burger, fries, and a drink when the car hop brought my food I didn't even get a receipt which is not surprising cause they never give a receipt. I know people have bad days but it should never be taken out on a customer. My concern is that the store is going to be affected greatly in a small town like this because people will stop going there because of her rude and inappropriate attitude toward the ones that keep her a pay check

I am a Hugh Sonic fan and while living in Georgia, I ate there at least once a week.

I have moved to the Detroit area in Michigan and have been sadly disappointed in the Quality of the food served as well as the somewhat indifferent attitude of some of the employees.

I always give a restaurant there opportunities to win me over and two of your locations have failed me. The location in Westland Michigan has a tendency to serve food luke warm or in some cases not cooked very well. This has happened on multiple trips and when I did complain and sent the food back I received an "OH well, I didn't cook it response." To be honest, I was a little afraid to eat the food that came back out.

The second location is in Livonia and has been opened less than a year. Same thing... food is served kind of warm and you constantly have to go either to the counter if eating inside or press the call button to get forks, napkins, packets of ketchup etc. that are not delivered with the meal. When brought out the server usually just drops a bag or an item on the table/tray with no words.

I'm wondering if these locations are run/owned by the same franchisee because the similarities are striking.

needless to say, you have lost me as a customer at these locations and I'm thinking that you may have lost me as a customer period.

Thought you'd appreciate an honest assessment of your operations at these locations. I'd be very surprised if I was the first to voice a complaint concerning these two shops.

Regards
Dan Marshall
37852 Howell St.
Livonia, Mich.
[protected]

January 5th 2017 Sonic Electronix has sent me a defective speaker cabinet with a damaged voice coil.
I spoke with the customers service manager Darnell and was told that no refunds are made for defective products only exchanges and that exchanges can take up to two to three weeks depending on how busy they are.
It seems that they changed their return policy Jan 1st but did not tell any of their customers that have accounts with them about this important change.
Darnell has refuse to refund my purchase even though I returned the defective products next day.
I have now been forced to wait on them with no guarantee of when or if I will receive a replacement this is not acceptable I suggest that you do not buy here it is not worth the aggravation .
I will surely miss buying from Sonic Eletronix they used to be a good company to source a lot of equipment.

Return ID Date Order ID Status
330429 01/10/2017 [protected] Pending reception (approved)

SonicElectronix is the worst company I have ever dealt with! I ordered from them and they took my money very fast but never delivered anything! When I contacted they asked me to be more patient and claimed that my order was on its way.
My order never showed up and these people didn't care! They gave me nothing but empty promises and fake excuses. I told them that it was taking way too long and asked them to find where my order was and they said ok but that was just another lie. Avoid!

I'm trying to install my new car stereo and ran into a technical issue and tried to contact them:

First they were not open at 10am as per their website, apparent they open at 10 California time.

Then they were all "in a meeting" for half an hour when I called back.

Then I was left on hold with "zero customers" in front of me.

As soon as I got a real person I'm told that tech support is swamped and will have to call me back in another half an hour.

They still haven't called back

I have purchased a stereo from www.sonicelectronix.com and received it in a timely manner.
When it arrived there was nothing wrong with it and there were no visible damages. But every time I turned it on it had this strange noise.
About two weeks after I received it stopped working. I contacted SonicElectronix customer service and asked for a replacement and they said that they don't accept any returns. Asked for a refund and they refused. They said that I can take the stereo to the local repair shop and ask there. Are you kidding me? These guys sold me some junk and refused to help me with my problem! They don't stand behind their products and do not respect their customers! Never again!

SonicElectronix is seriously the worst company to deal with! I have ordered some parts for my card and received only partial order. Contacted customer service many times and they promised to ship the missing parts, but I never received them and they still have my money and keep telling that they don't do refunds! I'm so disappointed with SonicElectronix! I'm not the first time customer and I'm already sick of this company. They always make mistakes! Ordered from them because they have really nice products and prices, but now I'm officially done with SonicElectronix!