- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
hours,an cololr discrimination
a new manager has just came into sonic as (general manager) jason blagman (white man) who has 3 years of manager training who ios being trined by thaduus toney(balck Macn) who has been there at pratt location for 12 years. The area manger(nancy grissom) is bearly there, Employees have had may comlaints about there hours an have been made plenty of promises nothing has been done about cut hours but they put an now hirirg sign outside the building and have hired at least 8 or 9 workers since. The worker being trained have more hours then people been the 2 to 3 years and they send us home early from work saying labor rates are to high but are still hiring.Everyone who is white has 20 + hours and anr ranking 40 hours a week as carhops. ### manages who are white are getting 50+ hours a week.Black carhops rank 20- hors a week, and black ### managers are ranking 40- hours a week something has to be done. No one is able to mantain a lifestyle with hours like that this week the gave 4 out of 5 balck employees 7 hours for the week. People with the mopst cut hours have childern and have bills and are unable to make end meet and with the ecomony the way it is there is no way for you to find work immeditley.
The complaint has been investigated and resolved to the customer’s satisfaction.
oragne cream slush - extra creamy
order a large orange cream slush - extra cream - extra thick - when brought out was not as I ordered - waitress was rude - said it was right, they did add extra cream - after all it is a slushie. The slushie was watery - there was no extra cream - i am tired of the seervice from this location - used to get a straw and spoon, because they used to be thick - a customer is entitled to receive what they asked for and paid for - this location has gone downhill - I called manager at the store and she could of cared less - did not even give her name - when I asked for manager - reply was this is she - never offered to correct next time we were in - guess one less customer does not matter to them - but word of mouth to others will mean more customers lost.
they are rude
The complaint has been investigated and resolved to the customer’s satisfaction.
you idiot, Its a slushie, its SUPPOSED TO BE watery, AND ALSO, YOU CAN'T ADD EXTRA "CREAM" BE SPECIFIC! There's ICE-CREAM and then there's WHIP-CREAM. The slushie machine sometimes also malfunctions so the slushie can be either VERY thick, or VERY watery.
awful customer service
I went to Sonic to get a milk shake. When I walked in an employee was standing with her back to the counter talking to another employee. Employee #1 glanced at me then walked away never acknowledging me. A short time later she returned, still not saying a word to me. When it became apparent that she was not walking up to the counter I just told her I wanted a milk shake. Up to now she still had not said a word to me. She went, made the shake and came back, rang up my order and said "$2.04". I gave her the money she handed me the shake and walked away. I said "thank you" and left. I think it is very poor customer service not saying Hi, Good-bye, Thank you, kiss my...
The complaint has been investigated and resolved to the customer’s satisfaction.
For me to complain about food service it has to be pretty bad. I took three of my kids to Sonic for supper because to had a busy day and did not feel like cooking. The first girl to take my order was apparently new because she turned my over to another. Four times I gave her my order and four times she called it back wrong. I was not speaking fast nor did I stutter. I wanted a cheese burger with bacon and cheese only fries and a coke, kids cheese burger with bacon, cheese, and mayo, tots, and a sprite, kids cheese burger with cheese, bacon, tomatoes, pickles, and mayo, fries, and a sprite. Why did I get 2 cheese burgers one with tomatoes and pickles and a root beer, a kids burger with mustard one sprite and two tots; and a snotty attitude from the one taking the order and the one who brought my food.
damage to my blackberry
On 7/12/09 I vistited the drive thru at sonic.
I placed my order and then waiting to get to the window. When I pulled up, the lady at the window (Glenda) handed me my route 44 cherry dr. Pepper but the lid was just barely on! The drink went all over me, and every where else ~ all the way to the passanger side! My blackberry was charging in the back of the cup holder wich was now submerged in 2"of soda! Gledna ~ just shut the window! She did not even apologize once! She gave me napkins ~ only after I requested them.
I pulled around and went inside. I asked for a manager, and after waiting almost five minutes a lady named ely came out to see me. I explaind to her what happened and that my phone was no longer working and she just told me to hold on. She came back with a receipt with her manager's number on the back. Wasim [protected]. I asked her if I could use their phone to call him. After a few minutes she brought me a phone but the call would not go through. It sounded like it was off the hook somewhere in the resturant. So I asked if it was off the hook or something. A few minutes later ely came back out and gave me someone's cell phone. I tried and trid to get a hold of wasim, but I only got his voice mail. I could not leave him a message at the time to call me back, because my phone was not working. I asked ely if he had another number and she said,"no, he does not have a house phone. Only a cell phone."
Not once did I get any kind of apology! I went home and went to my neighbors house to use their phone and called wasim again and again. 5:20pm, 5:30pm, 5:40pm & 5:43pm. I left a message for him to call me back and left my friends phone number. Here it is the next day, and he still has not called me back. My blackberry, my memory card & my charger are all fried! I cannot believe the amount of unprofessionalism that I have had to deal with!
~ upset in palmer tx
The complaint has been investigated and resolved to the customer’s satisfaction.
yeah its funny that dude wasim or whatever called me in for in interview and i was like 3 mons pregnant at the time and barely showing but one of the workers up there that i worked with, before when i worked there with nasiem had said something to him and he set outside the store explaining to me that he cant hire me to save him money cause when i have the baby and am on maturnity leave he'll have to hire someone ealse on at that time and it will be to costly for him, to come back after i have him and he assures me a job...well that didnt happen and... isnt that descrimination; very unproffesional!
under age employment
I have every reason to believe that a 13 year old is working for tips in uniform and all at the lexington, oklahoma location. I know that is illegal and thought that you should know and address it and take care of the situation. I believe that the 13 year old works nights with her mother. I do not know how they got it to where the 13 year old is working there but they do. It needs to stop, its not right! Please take care of this situation and thank you
Thanks,
T. M.
The complaint has been investigated and resolved to the customer’s satisfaction.
Better than this 13 year old being in a gang, playing video games, watching tv or being sexually molested in an after school program, YMCA or Church program. I'm sorry, I started working when I was 12 washing cars and I learned early the value of the dollar.
I hate how people think this kind of thing is horrible or something. . . this is the BEST thing that a 13 year could be doing. Take care of your own and stay out of everyone else's business.
1) Sonic would get in a hellstorm of legal trouble if they knowingly hired an underage employee.
2) In Oklahoma, you can generally start working around age 14-15 with a work permit.
3) Sometimes teenagers can look much younger than their actual age.
Get off it, the family is obviously struggling to make ends meets. Not everyone can afford a third diamond-encrusted crystal chandelier like you. Would you rather support them on Walfare?
services @ the hasbrouck heights sonic on rt 17
I was mistreated at Sonic located in Hasbrouck Heights, NJ- I felt that the security guard singled me out b/c I was ASIAN!
On June 28th, 2009, my husband and I decided to visit Sonic located in Hasbrouck Heights, NJ. We were so excited b/c we always wanted to try Sonic and get the service at the car spot. The wait to go into the Sonic parking took us about 50 minutes, there was a police officer there to assist with the traffic since it was off of one of the major Highway. As soon as we got into the line waiting for the parking spot, we were told by this big security guy named "Dave" that we had to use the drive thru. We explained to him calmly that we waited on the long line to experience the "sonic car spot" service. He tells us that he was told from the inside that people had to start using the drive thru, so we had to move to that line. He wouldn't give me a choice to wait on the line for the car spot, so we moved to the drive thru. The car right behind us got into the same argument but that guy to stay on the line! I got angry so I got out of my car and ask to speak to Manager to one of the girls that work there. As I waited for the manager to come out, I was literally shaking b/c of what had happen to me. I looked around, and there wasn't any Asian working there or even there for the service. The big security guard comes to me, all I said was I want to talk to you manager, and he had the nerve to get the police officer monitoring the traffic!
The office made us leave, so I yelled to the security guard "Dave" YOU ARE ONE RUDE PERSON! Then turned around. I saw that the manager was standing out side so when I started to go to him, the officer told me to leave again. The manager didn’t even ask me if anything was wrong but walk back inside. I didn’t even get to talk to the manager and when I got home to call the corporate office- all they did was take down the compliant and said someone will get back to me. It’s been three weeks already. I have not received any calls from either Sonic or the corporate office. I have been telling everyone I know not to visit any of the Sonic. I felt humiliated when they told me to leave. I felt that they were racist towards me because I was Asian and I was singled out to go through the drive thru without a choice to remain on the car spot line.
I would never ever go to Sonic- and I hope everyone in the world knows how rude and unprofessional they are.
if it were you guys who went through what I did, I'm sure you would be thinking differently, or even pissed off at what happen.
The complaint has been investigated and resolved to the customer’s satisfaction.
I think u are blowing ur experience out of proportion! Race had absolutely nothing to do with it. U say it's because u are asian. Asian meaning indian or asian meaning oriental? The police officer that was run over at that Sonic was hit by an asian (oriental) guy because he wanted to force his way into Sonic but the cop wouldn't let him due to overcrowding. The "asian" got angry, hit the cop with his car, and took off. Come to think of it, maybe that "asian" was u, trying to get retribution for the wrong that was done to u in your sick, twisted mind!
Hold on there cowboy! cowgirl! or cowperson! I don't think the fact that you were asian had anything to do with it. I have gone into some very good chinese restaurants and have never seen any blacks or whites employed there. But I believe that's good because it adds to the charm and ethnicity. The real deal, you know? But I don't think race is the issue. "I was literally shaking b/c of what had happen to me". Are you kidding? I think sometimes in life you need to pick your battles and this wasn't one to be causing a ruckus over. The only humiliation in this situation is that of what you brought on to yourself. It will take some soul searching and a few glimpses into the mirror to figure that one out. The security guard was only telling you what the powers that be on the inside was telling him what to do. Getting out of your car presented a danger because if it was crowded as you say it was, you put yourself in danger of possible getting hit by a car or whatever. How is security going to know that you aren't some crazed lunatic (and they come in all shapes, sizes and colors)? After all, it was kind of crazy to wait 50 minutes for a Sonic car spot "experience"? I would like to assure you that you did not miss anything. Nope! The food was HORRIBLE when I went and not anything that I would wait for. It's not like in the good ole' days when you placed your order and they would bring a tray out to you with the grub on it and you could help yourself. The place doesn't even trust you with the trays. You place your order, they bring it out to you and hand the stuff to you. Kind of like if you ordered it through the drive through. The only difference is that you are parked in a parking slot and some employee walks your order out to you and not paper bags like a take out order. Trust me, you will be able to find a spot once the novelty wears off and it will. That's only if you want to go back. Really! How long would you have waited for a sonic experience?
You were not discriminated against because you are Asian - you were directed to do something within reason on someone else's property and you got angry. You want to blame anyone and everyone you can and the first thing you can think of is racism. 50 minutes for the "Sonic Experience?' I could care less what your nationality/race is - you strike me as a spoiled, inconsiderate person. The security guard is there for a reason - listen to him and follow the directions or leave. No one working there is Asian? So what? I've been to many Chinese Restaurants where the employees are ALL Asian and have had poor service - should I complain and say it's because I am of European descent? Dear Lord - it's a hamburger you ### - get over it!
Hello,
I felt compleded to write a response to this, I am not affliated with Sonic nor are any of my relatives, I understand and do sympathize with your problem. But the simple fact is Sonic on RT 17 has been a mad house since the day it opened. NO ONE Working there not even the cops that are directing traffic were prepaired fully for the madness that Sonic has created and the Sonic Craze over a fast food burger.. Btw I had Sonic twice and I would take a good McDonalds Big mac over a sonic burger any day of the week... Sonic does have some banging shakes though.. But back to my point, I work in the club business sometimes when we reach legal capacity we have to turn people away and make them wait in long lines.. it really does suck, pardon my french but what else can you do? If you dont want to wait try going there when they first open or earlier in the day. But as it stands right now that Sonic on 17 is total chaos and I heard today that a cop got hit by a car, now I dont know any of the details of the story.. But a cop allegedly was struck by a car on rt 17, I dont know if that person was trying to go to Sonic or if it was a direct result of Sonic, but one thing is for sure... If there wasnt this hoopla and craze over Sonic, this would have never happened...
Found plastic on my sandwich !
I have had numerous problems with this sonic. A few months ago we went through the drive through and saw one of the workers working with food in the back, with a small baby on her hip. She was preparing food with a baby in her arms !
Today we went through there, and ordered 3 chicken strip sandwiches. I ate half of mine, and when a piece of chicken started to slide off the bun, I opened it to fix it back, and found 3 small pieces of hard black plastic on my sandwich ! One was the size of my pinky fingernail. God knows what I ate, as I had already eaten half the sandwich, and my children also ! how can a worker not see that they are putting harmful items on a sandwich, OR, was this done on purpose ?
The complaint has been investigated and resolved to the customer’s satisfaction.
I am an employee of a Sonic chain. I am in the supervisory field for the ArkLaMiss region.
The way we handle these types of complaints, for if you take it back, is like this:
1. You would be instructed to notify the supervisor or owner, NOT the GM, of this incident. If you notify the GM, he will try to skirt the issue.
2. You will need to have retained at least the sandwich with the contaminate and in its original condition if at all possible. The reason being is that if the issue goes to court, which it probably won't, then you'll need evidence or the judge will throw the case.
3. Do not let the issue go. Believe me, Sonic will hope that you forget about it!
4. Hire an attorney and sue. This is actually against health code so you do have a case. It's called foreign food contaminate which violates health code regulations in every state.
5. They will eventually settle out of court if you have hard evidence.
As far as the baby in the kitchen-
This is a violation of many state and federal laws and the management could be fired, at the least, for that type of infraction. Worst case scenario is a closure of the location. This is an issue to be taken up with your local labor office. You could also take the complaint to Sonic. However, they will handle it all internally and you'll never know if the problem has been corrected. I encourage you to report this if nothing else because this poses a serious health and safety risk to the child.
PS: All sonic workers are not paid $2.13. Only the carhops qualify for tip-credit and some sonic locations elect to pay more. For instance, the chain I am employed with pays $3.50.
That's awful what you got on your sandwich. I would definitely complain. That could really hurt someone. As far as the baby thing, that is unfortunate. I feel so sorry for the people that work at sonic. They get paid $2.15 an hour ( I know cause my room mate works there) +tips. On a busy day my room mate brings back a little more than $3 in tips. She would go work somewhere else but there isn't anywhere else that is hiring. I know cause I'm looking for a job too and I am having hardly any luck. That poor girl is working her ### off to feed her baby and doesn't have anyone to look after him/her and sure can't afford a babysitter. I think sonic has gone too far. They really don't care at all about their employees. How can anyone live off of that?
deceptive pricing
Sonic Not-so-Special 5 for $5.95 Funny thing how advertising works for this company. Most days I pass through Sonic (which avgs 3 times a week) they have signs posted on their marquee and around the drive-thru and the drive up window with their “5 for $5.95 Tuesday special”. Of course, today is Tuesday so I head over to get their advertised special...
over charge
I went to Sonic in a hurry but since Sonic is usually very fast I figured 25 minutes to order and get to class would be fine. First it took 15 minutes just for a wrap and a drink cutting me down to almost no time at all to actually eat the thing. The credit card machine outside was not saying my total so when they came out they had to take my credit card...
Read full review of Sonic Drive-In and 1 commentfast food service
When placing my order I specifically asked for one ranch dressing dipping sauce. I like this with my oinon rings in which I ordered. When I received my order it didn't have any ranch so I pressed the order button a second time to ask for it to be brought to me by one of the car hops. It was like 20minutes later when I started getting irratated. I started to ask one of the nearby car hops to please get me a ranch when she told me to press the button for it, I told her that I already had and then she said, " well then I guess it will come to you eventually." What else was I suppose to do? I had been sitting there for a while already and mow my oinon rings were cold. So I left. I know it sounds silly but it was very aggravating and to be completely honest it wasnt the first time.
The complaint has been investigated and resolved to the customer’s satisfaction.
There was a bigger African American employee at the fountain station hollering and cussing and touched one of the waitresses butts and it was just disgusting they let some one like that work there
I have never seen so many roaches in one store in my 4 years of being employed with sonic drive-in. it is disgusting and they meaning roaches are every where. on top of that the store is falling apart and nothing in it works it is the BIGGEST HEALTH HAZARD i have seen in my life and needs to be condemned.
I got a crispy chicken sandwich. It was so tough I couldn't hardly eat it. We had ordered and taken our food home so couldn't tell them there.
Grilled cheese sandwich was soggy, greasy and Where's the cheese? Have had in other states and they have been GREAT! Suggestion: Add extra cheese so we can taste the cheese and clean grill more often.
We went to the Sonic drive in at Lytle Texas on our way to Laredo. We waited 20 minutes for a oreo blast, chocolate shake and a molten cake sundae. And there was no cake in my molten cake sundae! Worst service ever! In the future Dairy Queen will be our ice cream stop!
I went to Gravette Sonic and got a burger my bun was burnt. It was nasty I couldn't eat it. I was so disappointed..
then thats when you pick up your phone and call =/
Sogginess could be from foil bag.
I work for Sonic and this is a regular complaint.
We have looked into it.
Cheese is a set amount per sandwich.
If you want extra cheese, the base Sonic price is 50cent/slice.
food
I ordered two number one's today. One was with cheese, one no cheese. I was charged for the cheese, but I didn't get it on my order. Both orders were cold. I called to talk to the manager and a girl who answered the phone said that they were to busy for him to talk. I told her that I wanted to talk to him anyways, which I did. They have made mistakes on my orders before, and I just wanted them to be more careful on filing the orders.. Thank you. June 23rd. Mary bussey. [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey Zerst, some can look like jerks without using the caps key.
hEY mARY, NEXT TIME YOU SHOULD CHECK YOUR aLL cAPS kEY BEFORE GETTING ONLINE TO GRIPE. iT'S A FAST FOOD RESTAURANT, YOU THINK THAT IF YOU GO WHEN IT'S BUSY, THE CORRECT SOLUTION IS TO MAKE THOSE POOR KIDS' LIVES EVEN WORSE WITH YOUR ###? aND THEN YOU HAVE THE GALL TO GET ON THE INTERNET AND COMPLAIN ABOUT TWO NUMBER TWO'S? wHERE DO YOU WORK? cAN i COME GRIPE TO YOUR BOSS?
bY THE WAY, THEY PROBABLY NEVER TOLD YOU IN YOUR LITTLE HICK SCHOOL OF nOBLE, BUT IT MAKES YOU LOOK REALLY STUPID WHEN YOU pRESS sHIFT wHILE cAPS lOCKED.
ruined my car interior
I ordered a Rt 44 Sweet Tea from the local Sonic Drive-in at Superstition Springs in AZ. I'm extremely upset about this because I'm driving in a nice brand new 2009 Chevy Avalanche with a pristine, off the factory line interior that had not even one speck of dirt on it at this point. The person who handed me my cup had wrapped a napkin around it which made it hard for me to notice that it was leaking. There must have been a huge defect in the cup because when I took it out of the cup holder, that little napkin band-aid that the ignorant employee slapped on there gave way and the entire cup split in half, leaving my beautiful new truck interior covered in a syrupy brown mess. I was also soaked but I didn't care so much about that, I'm easily washable. My truck isn't so easy to clean all of the upholstery, floor boards and console. I have to spend all this money to get the interior cleaned and I am royally PO'd. I'm sure if their employee wouldn't have wrapped a napkin around the cup they obviously knew was leaking and defective, this wouldn't have happened. I didn't think much of it at the time since employees often wipe off the cups or hand them to you with napkins. On top of all this, I call the store this happened at and their manager was rude an unapologetic saying they are not responsible - and trying to call their 800 number to reach someone at corporate has been a nightmare as well. The phone rings once and goes fast-busy. I will continue calling and sending letters to corporate until I get someone to listen to me and my cleaning bill paid for my brand new truck. Otherwise I am going to post this story everywhere I can and at [redacted], so everyone knows their stance on this situation; if the employees give you a drink in a defective cup don't expect them to give a damn about what property they ruin. Anyone who gets a nice new car they worked so hard for should be able to relate to how upsetting this is. To have your spotless new car interior wrecked by a wage slaves carelessness, and adding insult to injury the manager doesn't give a damn and you can't seem to get a hold of corporate.
I don't give a damn what any of you say, I don't need to prove myself to any of you low-lives sitting around making rude comments about someone you don't even know. This site is a joke compared to others like it, its more of a kids trolling and chat forum based on this and several other complaints I read. I am sticking with real sites like [redacted] from now on, and would advise any potential new posters to this forum reading this to do the same. You guys can keep posting garbage amongst yourselves for whatever reason, because I come off like a ###, you're jealous that I'm successful, or maybe I have struck a nerve with a lot of you making the comment about wage slaves. It doesn't really matter to me. The bottom line is: I won, the customer was right (as always) so I'm done with it.
I'm not sure if there's any way to remove a complaint from this website or if it stays up here like [redacted], if that is the case then I have to add the following:
I am retracting my complaint against Sonic Drive-In and this particular location. The DM I spoke with was very courteous and the situation was settled much to my approval. I apologize for the virulence in my original post directed toward Sonic employees, but not at the posters on this forum. I no longer have any resentment whatsoever toward Sonic/its employees/ etc after my concerns were addressed, and withdraw my comments about this store. I will not be updating this board again.
I have to amend my complaint here. How ironic that I get someone higher up in their company to talk with me the same day I post this to the internet, after weeks of trying. I wanted to add that finally I got in touch with the DM and he was wonderful, he really sympathized with me and handled the situation in a way that satisfied me. This employee has been fired since the incident happened and I'm assuming for having numerous complaints about their ineptitude. I'm certain I can't take credit for that, even though it would make me even happier to know that this ### paid for my truck with their job (and good luck finding somewhere to work in this economy - HA!)
They offered me free drinks, and I really ought to go down there just to rub it in the idiot store manager's face that YES, YOU ARE RESPONSIBLE FOR MY PROPERTY DAMAGE. However, I'm not going to patronize the place ever again, I'm not going to take the chances of having my drinks spit into. Having my cleaning bill paid for was more than enough. As far as the comments go - for one, I was never uncivil or disrespectful when dealing with the employees l in anyway even after they were rude - I'm not going to take that from anyone, and I'm just calling spade a spade so disgruntled wage slave sounds a perfect description to me.
My parents didn't pay for my truck or my cleaning bill - I bought my own truck and Sonic paid the cleaning bill so you can go f*ck yourselves both. My parents don't pay my way, I'm college educated and have a real career, I think I have earned the right to be pissed off when a lowly wage slave is rude to me and through THEIR carelessness ruins the interior of my beautiful truck that I busted my ### to earn.
I hope you get screwed over someday and someone tells you the same things you just said to me. Since I'm sure you're dregs of society, no manager would even take you seriously if this happened to you at a fast food place, you'd just look like another bum trying to cop a free meal. Think before you leave a stupid comment on someone's complaint. A word of advice if you don't want to look like a 13 year old boy fresh from the 4chan forums or a sick individual with a warped mind & sense of humor who thinks child abuse is funny, you should pick a different name than "ipunchbabies"
The complaint has been investigated and resolved to the customer’s satisfaction.
BAHAHAHAHAH Serves you right. I hope your interior was super expensive to clean. if you would of came to my store, I would of straight up laughed in your face. I hope you feel good about someone losing their job over a stupid hole in your cup...youre a monster.
I'm gonna have to go against the grain here and say I would've given that employee a piledriver they would not have soon forgotten.
people at drive up window
My husband and I used the drive through to order two drinks (1 large vanilla coke & 1 small slushy drink). We ordered and drove around; there was one car in front of us so we were sitting with a plain view through the glass door entrance/exit into the drive-up area of the building.
I watched as a lady inside put our two drinks down on the counter top then she set another large drink in front of our drinks. Well, the fellow that was manning the drive-up window was waiting for food to come up and he picked up both the large cups right as the lady came back and was holding them up as if asking who the drinks goes to.
Well, needless to say he had picked up our large drink and another large drink and now the cups/contents were mixed up so the lady took the lid off of one to smell it than handed it over to the fellow to take a swallow in order to figure out which was which.
Now, I'm no lip reader but it was very clear what their conversation was and what they did to figure out their mistake of mixing the cups/drinks up. I sat there and watched this take place, frozen in horror that they would actually do a taste test on a customers drink.
I got out of the car ( I am not afraid to speak my mind), opened that glass door and told them I saw what they did with the drink and that I didn't want it or the other one and I would be reporting them. The guy's mouth just hung and the woman was looking at me with a frown but they knew they were busted.
I will never eat at or be a patron of this restaurant again and this experience has made me think twice about eating out at all. Our 4 year old daughter would have been drinking out of that cup and we all know some of the diseases we can catch from others through saliva. This is truly frightening!
The complaint has been investigated and resolved to the customer’s satisfaction.
I work at that exact restaurant now and I can promise you that things like this aren't taken lightly. Thank you for reporting them.
I mostly work on the grill, and I can honestly say that I've NEVER messed with anyone's food, nor have I seen anyone mess with it since I've been there. It's always done, and I always melt the cheese before I pass the burger to the sandwich bagger.
And if I ever see anyone do a taste test on a drink I'll kick their ###. I might lose my job over it, but I'd rather lose my job than to have some idiot drink out of someone's cup.
Feel free to come back anytime, I don't wanna say my name on here, but I personally guarantee your order will be completed to perfection.
I work at Cordova, TN sonic drive-thru! I understand how you feel. That happens once in a real blue moon. they just have terrible employees. Because if we do that at our sonic we are written up for it. So that is not happen to evey sonic. I am sorry to hear what happened to you.
lame commercial
We have been lambasted recently with commercials featuring two white "men" that are degrading to men in general and white men in particular. These "men" are assumed to be parked at a Sonic seemingly about to have an orgasm over whatever it is they just bought. Such behavior is demeaning.
Commercials are generally effective if they make people want the product and or want to be like the people in the commercial. Needless to say, I do not want to be like them.I am to the point I immediately mute the tv each and every time I see the commercial begin. I am near to the point of boycotting Sonic until such commercials are pulled. I realize such a large corporation will not miss my little bit of business but I protest on behalf of all the white me who are not gay and feel all white men are belittled every time this comes on the air.
To have only two white men is also politically incorrect. Where are all the Latinos and black folks represented. Was someone afraid to have them represented in such a poor design of a commercial?
Get this crap off the air!
The complaint has been investigated and resolved to the customer’s satisfaction.
I've bout reached the end of sanity and patience with those gosh awful commercials... They have NEVER, not once, enticed me to the place, in fact I have been boycotting them since fall 2011 simply over that crap...I myself have never found one ounce of funny or entertaining bout them, but I shockingly acknowledge some have at points in their life when apparently they lost their minds. Either way it's been over TEN YEARS with that campaign...DO SOMETHiNG NEW already, jeez!...
MY DAUGHTER AND HUSBAND AND MY SELF WENT TO SONIC ON MAY 22 ND AND THEY MESSED UP MY HUSBANDS AND DAUGHTERS ORDER AND THEY WERE RUID ABOUT IT AND MAD THEM NEW FOOD AND NOW MY HUSBAND AND DAUGHTER GOT REALLY SICK OFF OF IT I NEVER GOT SICK IT SEEMS ALSO FUNNY THAT THEY ARE THE ONLY ONES THAT GOT SICK AFTER COMPLAINING. THEY HAVE BEEN THROWING UP AND ALSO HAVE DIAREIA OFF OF THE FOOD . WE WILL NEVER EAT AT SONIC EVER AGAIN
Ordered foot long coney with everything. The hot dog had no jalepenos as picture on the tv ad and the hot dog itself was so salty as to be unhealthy. When we ordered it with everything, we assumed that's what we would get. We will never go to Sonic again.
we went to sonic and ordered breakfast and asked that no peppers especially wouldn't be put on breakfast burrito.
we called and they just didn't care and either did corporate. it wouldn't have bothered us but the lack of customer service from management showed customers are not important to sonic.
Waited for our order for almost 30 min went in to speak with someone about getting manager number was told manager was there but wanted dave. Never received order sO left. For 30 min my mother ddaughter and i watched every single one goof off in there and I did record some on video.
I can't get an order correct ever due to multiple employees constantly high on the job. This place should be raided by the cops and all employees tested for drugs. Caila Brown is not the only one either, she's just stupid enough to tell customers and post it on her Facebook. Very sad!
Drove through the drive thur the young man stated I'm so damn tired of people driving so far from the window...How rude!
Food is served cool or lukewarm. Returned several times in the past year to turn in breakfast sandwiches that were not hot. They still are serving egg sandwiches that are barely warm and often cool.
Well the new sonic cups for milkshakes are AWFUL! thy condensation is ridiculous and gets everywhere. By the time you reciee your milkshake it is already melted & disgusting.
I took my kids to sonic we got two blasts and two milkshakes. By the time we got them they were like flavored milk. The complaint is about the new cups. They are awful. Go back to the stet foam cups. Thanks
employees
The sonic here in Center, T has signs up everywhere advertising that they are open 'till midnight. I've been to sonic around 10 pm several times in the last 4 weeks at about 10 pm and I'm told every time that they are closed. There is always kids playing out in the parking lot and never anyone inside. There was one incident it took 10 minutes for anyone to...
Read full review of Sonic Drive-In and 2 commentsbad food, bad service
Where do I begin? Many times my family has gone to eat at Sonic, and many times we have been disappointed. I have worked fast food, I know at times it can get hectic and very busy. Only at this Sonic that is not the case. I don't know when people stopped taking pride in their work, but at Stroud Sonic, taking pride and working to satisfy the customer have gone by the wayside. It is sad and frustrating to me that the money that I work for and decide to spend at this eatery is going to pay for crappy meals and bad attitudes.
Our orders are incorrectly prepared at least 50% of the time. We have waited in drive thru for 15-20 minutes at times, waiting on drink orders. The pace inside is glacial to say at best. There is no hurried pace to expedite the orders. The appearance and quality of the food is also something that is to be desired. I'm tired of being taken advantage of by companies that are charging a less than fair price for food that is less than acceptable to most pallets. I hope that these complaints are taken seriously and that measures are taken to salvage the integrity of a business that I have always enjoyed going to since I was a young child. I remember the little plastic animals that used to be placed on the rims of all the beverages. So, please take this seriously, because I want my kid's children to enjoy what I did when I was young. Thank You!
The complaint has been investigated and resolved to the customer’s satisfaction.
If the food is bad, why on earth do you keep going back?
The definition of insanity is to keep doing the same thing over and over yet expect a different outcome.
-anon
I have been a Long Long time customer at sonic's over the years, going back to 1975 in Austin Tx when they use to put plastic Animals on the large drinks. I have saved the .Monkeys, Mouse, Elephant’s, Giraffes, donkey, and sail fish from a special promotion...But now with
this last visit AND THE issue that came up, I have decided to end my long time association with sonic...my ticket # 105 store in Henderson NV on lake mead date: 9/13/13 time11:53am...can't make out the # on receipt...Anyway I called in an order for cheese burger with lettuce, tomato, mayo and light onion, and a small fry with extra catsup...when I pu the order, after paying I asked if they put extra catsup in, the girl said "no we only put 2 packets for small fry " I said you can't give more than 2 packets of catsup...she said no and walked back inside...So I went next door to arbys and got 4 packets of catsup..got home and of course my cheese burger didn't have tomato on it, they can’t even get a simple order correct...How frigging Bad and Cheap has this company gotten...So today.I made the decision to give
up on sonic since this is not the first time over the last several years I have had issues
with this company..this is the kind of trend that kills companies today ...so while I don't like McDonalds, I will seek out another fast food burger place...there are so many others in the area, In and Out, 5Guys, wendys, including that the special one I really like and that is Fuddruckers...their hamburgers are the greatest, but alias they just aren't in this area...but no more Sonic...you lost a Long time customer...good job at driving me away.
"I'm tired of being taken advantage of by companies that are charging a less than fair price for food that is less than acceptable to most pallets."
So stop supporting them.
"I remember the little plastic animals that used to be placed on the rims of all the beverages. So, please take this seriously, because I want my kid's children to enjoy what I did when I was young."
Relax, it's just a fast food joint. You're getting all sentimental over the fact that you can't stuff your kid's face with some greasy beef the way you used to be. A little over board, don't you think?
service
Not sure who this complaint is going to. I want to send it to a Sonic Manager. This new sonic drive in on Dowlen in Beaumont Tx. needs help. There service is horrible. They will never answer after you push the button, so you move your car and go to another stall, the same thing happens. I keep pressing the button over and over, no one answers! Finally I see a carhop and ask them if it is working, but today I got a manager. He told me there was 4 people working and they just couldnt anwer all the calls. HELLO! all you have to do is tell us you will be right with us instead of ignoring us. If this was the first time, but this happens all the time.
I know this is the second new manager I have talked to since this place has open. The employees need to be trained better. If this complaint doesnt go to home office, I will look into this futher. Like I said this does not happen at other sonics.
Signed tired of waiting 20 min. for someone to answer!
The complaint has been investigated and resolved to the customer’s satisfaction.
Oh, and if the button is programmed correctly, then while you are waiting it is either supposed to light up or flash until the station has been answered or deactivated. I would take you issue to corporate by calling 1-800-OK-SONIC and explaining the situation. The customer service reps are typically very helpful.
The way it works, Dan, is like this:
You drive up and press the button that says "Press To Order". Pressing it multiple times before anyone answers your call doesn't do anything. Do not let anyone tell you it does, because it doesn't.
After you press the button, your order is placed in line to be taken. If there is no line, of course you should be answered promptly. You are perfectly within your right to become irritated if they don't answer within about 15 seconds. Sonic has set the ideal reply time (the time it takes for someone to answer you) to 8 seconds with over 30 seconds being ridiculously slow. Each location has, on average, three speakers with which to answer calls.
However, if you do move to another stall after waiting for a few seconds or minutes, it will increase the amount of wait time you must experience because the system is not able to choose which orders it answers. It always just takes the next in line according to how long that particular stall has been waiting. When you moved, you were placed at the end of the line again.
However, I still say that you have a right to be irritated because the service at this location seems to be terribly slow.
Never said I kept pushing that damn button. I may have pushed it a second time because at the restaurant I visited, there aren't even directions, just a little button staring at you. The whole process is apparently poorly thought out. Sonic mgt or corporate needs to address this. My complaint was never directed at anyone in particular, including the local store workers. Only that something is wrong and needs fixed. And how in the hell is a customer supposed to know if his red button is working or broken if there is no way of letting him know he is in some sort of cue. When you make a phone call to a company and get put on hold, this is why you hear music---to let you know you are in a cue and connected. I can't blame a worker who is forced to work with a flawed system. Assuming what you say is true about not being able to answer and say they'll be right with you, then there is the problem. They need to be able to do this. If you can't understand my point then we'll let it be at that.
[Let me explain something to you...When 5 people push that little red button the headset inside beeps and the orders just stack up. They can't just answer and say they'll be right with you. It doesn't work like that. They probably need more help, but it is not possible to answer it until all of the people that pushed the button before you have placed their order...]
Yeah, if you keep pushing that damn button, it stacks up, and they're gonna have to turn off the machine, then turn it back on. And GOING TO ANOTHER STATION DOESN'T HELP! It just repeats the cycle all over again.
Let me explain something to you, it doesn't matter why you can't acknowledge customers. It just matters that they aren't acknowledged, they can't tell if the store is closed or closing and if someone doesn't fix the situation, people will leave. Look at all the complaints about Sonic posted on complaintsboard.com. Seems like a lot of unsatisfied customers. Be glad people take the time to complain. It might give management or corporate a chance to fix a big problem.
Let me explain something to you...When 5 people push that little red button the headset inside beeps and the orders just stack up. They can't just answer and say they'll be right with you. It doesn't work like that. They probably need more help, but it is not possible to answer it until all of the people that pushed the button before you have placed their order...
I've never been to Texas but I had a similar experience today in Uniontown, PA. I realize the town just had an Independence Day celebration at the nearby mall and the Uniontown Sonic was busy. But I don't see any reason to ever sit at one of the stalls for 25 minutes and not have someone at least acknowledge your presence and give you an estimated wait time. I pushed the button several times, tried another stall etc. To make things worse, nowhere could I find any indication of the restaurants hours. There were a few carhops moving about some of the cars. None ever came over to tell us anything. Were some of the stalls broken? Should have a sign or something posted so you don't waste your time. Was the store closed? All the lights were still on at all the stalls, the drive-thru, inside and at the outdoor tables. And again, no store hours anywhere to be seen. As a last resort, I tried the drive thru and waited behind several cars, all of which waited their turn, waited for someone to answer, then drove away out of the drive thru lane. Why all the lights still on? Why not put out some cones to let people know it's closed? I can't appreciate a place that doesn't respect my time or my business.
real fruit slush
Today during the Drive Inn Happy hour I ordered a Real Fruit Strawberry Slush. Normally when I purchase one of these it is very thick and so full of slushy Ice that it is hard for the liquid to come through the straw. Today was a different matter, there was very little ice in it, and the contents was very weak and had very little fruit, what a disappointment. Maybe I need to seek another business for my evening treat.
I have always tried to shop in my home town, but with this kind of service/product I can understand why people shop outside of their town
The complaint has been investigated and resolved to the customer’s satisfaction.
Sounds like they should make a better slushy machine then.
The slushie machine does that, when ALOT of people order slushies during happy hour. Plus its hard for the machine to maintain the slush, when it has to freeze some slush and defreeze some slush. Sometimes there's no watery slush, makes it thick, sometimes there's too much, makes it watery.
UGH the same thing happened at my Sonic today. No fruit, no juice, no anything, just ice with a squirt of red.
sonic partner
i recently overheard a conversation about a manager who took over the sonic in my area. My friend was telling me how a friend of hers suffers abuse from the manager who is never in the store. He always leaves when it is busy and comes back and complains when it is over.The co- manager is always at work and the partner who is never in the store is always nasty to her and yells at her. Other employees stand up for her but she just keeps working and does not say anything back. He cuts her hours because he says she makes to much money. I told her her friend should get a lawyer to look into this for her. Since she has never had any disiplinary actions against her except for the verbal threats of if she do not like it leave.
The complaint has been investigated and resolved to the customer’s satisfaction.
after work last evening we stopped and placed an order, after about 20 minutes the wrong order was delivered to our car . the drive in only had two customers at the time . Finally after another 15 minutes and two other wrong orders delivered, we finally got the right order . and then the food was cold. So we paid and left This drive in was on Wilmington Pike in Kettering Ohio . Very Poor service
Just today I had been asked to train a new employee, which I'm ok with. But then when am a customer came to our drive in, and asked if i could bring her ice cream out to her, my general manager told the employee taking The order to tell the customer to take their request and shove It up her ###, this was the last straw. I found out i knew the girl personally and i am done working there. Anyone know where i can file a complaint to the corporate HQ?
Yea screw Sonic Drive in here in Austin Texas. All of the supervisors just care about the money each and every store is bringing in. I have worked for Sonic for almost 8 years and i am proud to say I no longer work there. I have seen and heard it all. People getting fired for no reason, and the GMs and area supervisors write some fake documentation up to block unemployment claims. They sacrifice customer service to save labor, cut corners to keep food cost down, just to line their own pockets with dividends and bonuses, that dont go to the employees but to the supervisor of the particular store.
Have you ever heard of the song, "Take this job and -shove it?" by Johnny Paycheck. Listen to it. Unless you want burger flinging to be your lifelong career, I would study like crazy in HS school and college so you don't have to resort to working in places like that. You can't change the boss but you can change you and the place you work at. I would spend time looking for another job before you lose this one. Here's a secret- Keep the drama out of work. Nothing in life is fair and you will go through your entire life with jobs where people get treated unfairly.
i work at a franchise sonic an the manager is never their. The assistant manager is usually their but when it gets busy an our orders get full he tends to leave to take a break an usually takes one of the cooks with him an i end up getting stuck with just one other person left to fend for ourselves an it sucks because its unfair if he gets paid to be their to help us, then why does he leave. And the manager gosh she is so rude, she thinks she has it made since one of her family members is partial owner to some franchised Sonic's. Its just ###ed we get treated unfairly all the time, usually the manager talks behind out backs... eventually it gets back to us.. sonic sucks thats all i have to say.. also with the hours usually i get sent home because labor is so high its not my fault like why do i get scheduled to come in an i cant work my full hours i am told i will get
i appreciate what you are saying but it also seems it is obvious he is trying to make her quit so she can not get unemployment. You can not tell me that employees do not have the right to be treated with respect especially when the management in these restaurants are always demanding you treat them with respect.
employment is 'at will' which means your friend can leave at any time. Conversely, she can be fired for any reason at all (except because of race, age or gender.)
being a mean boss isn't grounds for a lawsuit. neither is cutting your hours and saying its because you cost too much.
awful place
I worked at the sonic in elkins arkansas for a year. When i was hired management was good but it was only temporary. The store manager when i had started had taken over after a previous one had passed away. The manager when i started was going to attend college the next semester and would be transferring to another location. That is why Bryan Davis was brought in from the Sonic on College to be the new store manager for elkins.
In the beginning i can understand why Bryan would have trouble. He had never done most of the tasks he was suppose to do as manager. So i helped him out as much as i could and tried to make the other employees understand that he would get better as time progressed.
As time went on Bryan still could not do his managerial duties correctly. I was the only assistant that ran my own shift on most days (with no other Assistants on duty) And not having proper amounts of products ordered nearly every week drove customers away. I of course would take some of the heat for that.
For anyone who has ever worked for the fast food industry then you will understand this. Labor stayed at about 27% daily even on the weekends. Elkins is a small town so not a whole lot of business to begin with. But the previous manager had been able to keep labor Around 22% or lower. around 16 or 17% on weekends.
Bryan davis would Schedule way too many people for my shifts and tell me not to send anyone home early. and When labor went up I would take ALL of the blame for it.
The reason i left The Sonic after taking all of that crap is simple. He blamed me for him getting in trouble from The General Manager for our Sonic. So when i told him that i had to move from my apartment a couple days later he said NO bcuz he isn't going to cover for me because of The GM getting on to him.
I either had to work and have all my stuff confiscated by my previous landlord or Quit and keep all of my stuff.
The complaint has been investigated and resolved to the customer’s satisfaction.
I worked at the sonic in elkins arkansas for a year. When i was hired management was good but it was only temporary. The store manager when i had started had taken over after a previous one had passed away. The manager when i started was going to attend college the next semester and would be transferring to another location. That is why Bryan Davis was brought in from the Sonic on College to be the new store manager for elkins.
In the beginning i can understand why Bryan would have trouble. He had never done most of the tasks he was suppose to do as manager. So i helped him out as much as i could and tried to make the other employees understand that he would get better as time progressed.
As time went on Bryan still could not do his managerial duties correctly. I was the only assistant that ran my own shift on most days (with no other Assistants on duty) And not having proper amounts of products ordered nearly every week drove customers away. I of course would take some of the heat for that.
For anyone who has ever worked for the fast food industry then you will understand this. Labor stayed at about 27% daily even on the weekends. Elkins is a small town so not a whole lot of business to begin with. But the previous manager had been able to keep labor Around 22% or lower. around 16 or 17% on weekends.
Bryan davis would Schedule way too many people for my shifts and tell me not to send anyone home early. and When labor went up I would take ALL of the blame for it.
The reason i left The Sonic after taking all of that crap is simple. He blamed me for him getting in trouble from The General Manager for our Sonic. So when i told him that i had to move from my apartment a couple days later he said NO bcuz he isn't going to cover for me because of The GM getting on to him.
I either had to work and have all my stuff confiscated by my previous landlord or Quit and keep all of my stuff.
I travel so I get an opportunity to visit many fast food places at all times of the day and all days of the week. I was very happy a few years ago when Sonic put in a drive-in in our small town, but now I say take it out and I will drive the 10 miles to the next one. They never have what you order. I have been told "I am sorry but we can't fix milkshakes today, our ice cream is runny like water", "can I just give you a large instead of a route 44 because we are out of the 44 cups". One night we drove up town, my whole family, to get milkshakes, they brought us the milkshakes, but we could not get a strawberry one because they said they were out of strawberries. So we ordered a different flavor, when they brought them I noticed that there was no cherry and no whipped cream, I ask the girl about that and she said "yeh, we're out of whipped cream". I have never been able to get what I want at the Sonic in Bloomfield, Missouri, my hoetown, Dexter is 10 miles away and many of the people I go to church with say they don't even stop at the Bloomfield store anymore, they either go to the gas station or they drive to Dexter. You might as well close the one here in Blooomfield or get a manager who knows what they are doing.
Mary Thornburgh,
19717 CR 514
Bloomfield, MO 63825
[protected]
[protected] (cell)
Dustin,
Im sorry to hear about that. You should have taken your concerns to the General manager or supervisor of the sonics in your area. That is high labor and depending on the weather is may or may not have been avoidable. There should always be a minimum of two in back and 2 or 3 employees in the front depending on business. Our labor stands at 24 on our worst days so I can understand how unorthadox it was for you.
I hope your move wasnt too taxing and did you transfer out or...?
Well, what an interesting dip into the fictional world of sean macy. Good one sean. Clever way to vent your frustrations I suppose. If I wrote forums lying out my ### trash talking people online to try to make up for my own failures in life, I would be nothing more than a loser with a guatamalan bullfrog of a girlfriend... oh snap. Sean quit without notice after being criticized for video footage revealing himself and two other crew members playing computer games and chatting at the desk for over an hour straight. If he hadn't taken this initiative, he was to be terminated shortly thereafter. Sonic of elkins has never been more prosperous. It seems without mr. Macy and his protoges, business has been considerably better. In an era of economic crisis, we continue to increase profit margin and boost sales. But yeah, that Bryan Davis guy..what does he know.
Overview of Sonic Drive-In complaint handling
-
Sonic Drive-In contacts
-
Sonic Drive-In phone numbers+1 (866) 657-6642+1 (866) 657-6642Click up if you have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have successfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number Click up if you have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number 0 0 users reported that they have UNsuccessfully reached Sonic Drive-In by calling +1 (866) 657-6642 phone number
-
Sonic Drive-In emailshelp@sonicdrivein.com100%Confidence score: 100%Support
-
Sonic Drive-In headquarters300 Johnny Bench Dr, Oklahoma City, Georgia, 73104, United States
-
Sonic Drive-In social media
Most discussed Sonic Drive-In complaints
attendant never returned with my changeRecent comments about Sonic Drive-In company
Ingredients of the sonic burgerOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with Sonic Drive-In?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sonic Drive-In Customer Service. Initial Sonic Drive-In complaints should be directed to their team directly. You can find contact details for Sonic Drive-In above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
I do not agree with the presumed racism. I am a manager and have worked with Mr. Tony. He was receiving almost 50+ hours. Due to his health problems, he was reduced. Your hours are based off of many different factors: attitude, attendence, strengths, sales, service, respect, and effort. If you are not getting the hours you want, then change yourself; and don't throw the race card out there. My store is over 80% black, and they all receive 25-40+ hours.
You sound like illiterate black trash with no education and a well presented educated white person is being advanced and you are staying in your place where you belong. Learn english, get some education, stop acting like monkeys.