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CB Fast Food Chains Sonic Drive-In very unprofessional manager behavior
Sonic Drive-In

Sonic Drive-In review: very unprofessional manager behavior 83

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12:00 am EST
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I went to sonic the other day by my house and i go there often because my kids love their drinks. As i was ordering i look in and see one of the managers canoodling with one of the carhops. Well i happen to know that girl and she's only 17 and i know he's way above her age limit plus its very unprofessional and i can't believe that the general manager is allowing a 20 something manager who is supossed to set an example for the other employees mess around with another employee who is underage.

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83 comments
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nat225
Kentwood, US
Jul 28, 2022 2:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was trying to get a job at this sonic and everything was going great. The GM told me to come up there the next day or so. I went at the time that we scheduled and he wasn’t there. So one of the other employees preceded to give me a orientation paper. I waited the 72 hours and called the store back and asked to speak with the GM and he wasn’t there again. So I called Sonic Management just for her to tell me they made a mistake and I was never hired on. So rougly 5 days of my life wasted with no job. Store 6155

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David Norbert Garza
, US
Jul 09, 2022 12:42 pm EDT

YAKIMA SONIC APP, SAYS IM IN Boney Lake WA. 97 miles away, I tried calling and it's not working, "+[protected]" I checked the internet, it said, The sonic has the "ORDER AHEAD" off

"A location being temporarily unavailable may just mean that the drive-in you're trying to order from has "Order Ahead" currently turned off. We recommend contacting your local SONIC directly to ask!"

NO ANSWER!

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lauron smith
, US
Feb 27, 2018 9:00 pm EST

My girls work at the Stuttgart, ar 72160 sonic they are treated like crap alone with the rest of the crew. the management here do not care. when you say nothing when your managers curse out minors and its ok you need to look in the mirror. because something is wrong. If you read this do not let your kids work here. one of my daughters started here back in September of 2016 she have only gotten a .25 cent raise and she do not miss days from work..workers have come in after her and has gotten on day shift, but they will not let her move to day shift.the car hop only start out at $7.00 an hour. how is that when minimum wages is $8.50 an hour. this business here do not have a heart. stay away run! they do no train there managers the just pick them as they know them. no training

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belzebub1971
, US
Aug 07, 2017 12:38 pm EDT

Very rarely do I get to get away for lunch. So when I got the break today to run to the Sonic right up the road in Conyers Ga on HWY 138 was great. I hadn't had any breakfast and I was starving. It took forever to get my food and then when I got back to my office, half the cheese was melted to the paper and there was enough mustard on it to choke a hordse. all the mayonnaise was on the outside of the wrapper and oh yeah NO FREAKIN BACON ON A NUMBER 3. Tater tots were dead long before I got there. The lemonade tasted old and rotten the only thing that wasn't messed up on my order or edible was the marinara sauce that came with the cheese sticks I ordered, but were over cooked so there was hardly any cheese in them. never going back.

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debb4me56
, US
Apr 20, 2017 6:05 pm EDT

All your breakfast burritos have sausage! We don't eat sausage! The steak breakfast burritos were very good. BRING THEM BACK! Use ground beef.
Because of this we now go to McDonald's for their Egg McMuffin with ham.

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Kevin Sharp
, US
Oct 28, 2016 3:44 pm EDT

not following the way you order it, I ordered #2 mayo with no tomato due to foood allergy diet Cherry Limeade, and onion Rings, the o nion ring not done all the way through, the tomatoe on burger not one but three big slices, , ( that would have put me in Hospital)if i would have bit into it, , the doet cherry lime ade was not diet, , the onion rings where soggy and the breadding was fallowin off the onion, , whichj was not full cooked, , ,

This Sonic drive in Located In Lebanon Missouri on Jefferson ave

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Anthony Driggers
, US
Sep 12, 2016 12:35 pm EDT

Let me join the chorus of thousands of others and say your new buns suck... That's all... bad move, , , can't eat that mess..and won't. The old ones were terrific. Thanks.

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BellaOrsha
Lake Providence, US
May 13, 2016 12:33 am EDT

The manger of Oak grove Louisiana Sonic Name is Martha her son Nathan is a manger too I guess ..Nathan Has A very Rude attitude, Anything comes out of his mouth is Rude!We the Employees can not stand or ground against him or we will be Fired or our days will be cut ! Is their anyone I can contact about this problem over Martha?

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Tim65
, US
Apr 28, 2016 11:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm tired of when I go to the sonic in CORINTH Mississippi and the car hops hitting my truck. It's a brand new truck and so far they have put 3 scratches on it. I want go back.

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Em_Penn
, US
Apr 28, 2016 1:34 pm EDT

I witnessed people smoking weed that worked at Sonic one day late at night... This makes me think this establishment is not professional.

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Ihate2
, US
Apr 05, 2016 10:34 am EDT

Everyone including the manager George Green needs to be drug tested and hand tested for drugs. They know how to get their system clean! So a pee test wont work but they all need tested!

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seurdcvuybiomp,[;.'
, US
Apr 04, 2016 2:52 pm EDT

Don't work at the sonic in Emmett Idaho.
I have nightmares the hostility and yelling is a horrible environment.
Filthy, unorganized. They worry about it going out under 3 minutes literally screaming at you but don't care about sanitation don't even wear gloves. Yikes.

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mariaha
, US
Mar 07, 2016 2:41 pm EST

So I have made serial calls to the store that I had worked at for over a year and I have called your corporate office the woman I had talked to both times said that she would fax my pay stub to the sonic that I had worked at. My name is Mariaha Stamm and I am getting really tired of calling both places if you could please just send me the pay stub to my email that would be great.

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dulce mata
Houston, US
Mar 31, 2015 8:11 pm EDT

My husband when to buy food and he ask the lady around 7:40 if she put ranch on the bag and she always give, us a actitute about that

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Mrs.Gibson
Blytheville, US
May 10, 2015 9:50 am EDT

I went to Sonic 1010 last night about 10:45pm..and when i say i had the worst experience there...The worker was rude and had an attitude out this world..

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olivia Gordon
, US
Nov 07, 2014 4:41 pm EST

Ms. Latrecia Gibbs shift manager at sonic in Arkansas in Sherwood off of Kiehl was very rude and disrespectful to me and other customers
Olivia Gordon

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paulm1266
, US
Jan 15, 2016 5:21 pm EST

I would like to check this employee out his name is joel schumack cell [protected] he works for one of stores bettween euless and azel uses and sells drugs and took my god son with him to a adult veidio store in dallas called mockingbird veidio and kept him there for more then 8 hours this is terrible

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linscod
, US
Dec 26, 2015 1:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Just spent about 15 minutes waiting on food from your store at Barker-Cypress and W. Little York in Houston, Tx Some very strange behavior here. A meeting going on outside which included most of your employes but also others in street clothes who were going in and out of the store at their leisure. They ignored customers and left approximately two others inside to do all the cooking and serving. What gives? Ya'll selling drugs with your tots these days?

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mapsy
, US
Oct 31, 2015 11:00 pm EDT

I went to the Sonic in Hayward CA today and had a car cut in front of me while I was ordering! I told the person taking my order what had happened and 3 times she said she did not understand. I even said I have a white car (look out your window!) and the car that cut was black. When that car got to the window, they tried to give her my order and when she said no, they took her order and let her go through. When I got there, they acted like they didn't know what I was talking about and said that had they known, they never would have allowed it! The person who initially took my order conveniently took a break before I got to the window. Sonic definitely needs to train the staff to PAY ATTENTION.

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Harry Saucer
, US
Oct 25, 2015 6:04 pm EDT

On Sunday the `10/' 25 / 2015 at about 5:30 P.M. I order 4 orders and was paying for it with a bank card The machine would not take it they tried and told me the card would not go through They took the orders back and I went to the bank used thier machine and the card went through with no problem and showed I had over 700.00 in the acount . I drew some money out and went back I even showed them my reciept that showed them I had money in the bank S he told me that that happens all the time . I came straight home and the sandwiches where cold and soggy the fries and totts where cold and the drinks where watered I was very disappointed It was not my faught yet I was served cold and soggy food. The order as over 30.00 because it was 4 orders I DON T FEEL THIS WAS RIGHT AT ALL -AND SINCE SHE TOLD ME IT HAPPENS ALL THE TIME i DON T THINK I WILL BE BACK. Harry Saucier 337 = 215 = 1407 . 102 Perkins Street Sulphur LA. 70663.

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MWKnight
, US
Oct 15, 2015 4:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I too am having my problems with Sonic. I had a piece of the Sonic awning fall on my car and do $1225.49 damage on August 19, 2015. After 2 contacts with the manager, 3 contacts with the District manager, and 3 contacts with the Sonic Corporate office, I have still not received any compensation from Sonic to repair my vehicle. I think this is a disgrace and am very disappointed that a huge company like Sonic will not even pay for damage that they have caused. It is now October 15, 2015 and I have just finished writing to Corporate Board about this manner. I have personal insurance on my vehicle, but it is not my responsibility to have them pay this claim. It is SONIC'S responsibility, and one way or another they will pay (whether it is on their own, or they will reimburse my insurance company, if and when I have to file a claim)

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MOPOP0724
, US
Aug 27, 2015 4:51 pm EDT

On [protected], at approximately 8:30pm. I went to the Sonic nearest out home in Las Vegas, NV 89122. Location of the store is on 500 block of.N.Nellis Blvd. Very busy location, almost all the drive up spots were full and drive thru was also. Pulled into a spot and left my orders, SMALL M&M BLAST, ALSO A SMALL BUTTERFINGER BLAST. 2 ITEMS! Paid for them and brought them home. My Butterfinger blast had cost me $3.59. Only problem is I found a bunch of blue M&Ms in bottom of mine. My husband ordered the M&M blast. for the same $3.59. So I spent $7.00+ in one stop. The problem was with my husbands blast. NOT ONE M &M IN THE WHOLE THING. ICE CREAM AND CHOCOLATE SHAVINGS. NO COLOR OR EVEN M&MS ON TOP TO LET US KNOW WHAT IT WAS IN THE CUP! This is not the first time that I have been to the Sonic location. It is located right across the street from my family physician. I called and got put off to talk to the manager. Nobody was sure when he was in his office. I didn't keep my reciept, so mad threw it out. my husband grew up on sonic products. Now at 60 + yrs old we live on fixed income and this is a treat we let ourselves have occassionally. I can feed us a nice meal for the $7.00+ we spent on a treat that was wrong. I only ordered 2 items, one was right one wrong. I think in Vegas thats called 50/50 odds. We will not try this again. Instead we will go to the poker room or the Roulette wheel! Thank you, KEITH J. SINCLAIR, 5440 ALDAMA RD., LAS VEGAS, NV 89122

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Nursiegirl
, US
Jul 31, 2015 9:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Went to my local sonic drive in tonight excited about the happy hour for 1/2 price on all shakes. The drive through person told me at the window that a chocolate malt is regular price. Everything I saw said 1/2 price on ALL shakes. I went back and re-read the sign. I asked for the manager and the night manager on duty 7/31 approx. 10:00pm stated to me herself "we can't do the malts on happy hour". Is it not a chocolate shake with malted milk powder sprinkled into it? I still ordered the shake but at regular price. I really want to know why I was told this.

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April372
, US
Jul 30, 2015 2:12 pm EDT

We have had continual bad service from Sonic location 3106 Avenue I in Scottsbluff, Ne for the past year. We love the food and drinks so we continue to go, accepting the crap service we get. From rude workers, Managers being disrespectful through the drive through, to orders being completely wrong! More than half of the time slushy's are melted, burgers are wrong and tater tots are cold. Saturday night we stopped by for drinks. The intercom was broken so we had to use one of the stalls. Every stall we went into did not work, or they were refusing to answer us. By the end, we went to 3 different stalls, and only got service when my husband flagged a server toward us. It took over an hour for 3 drinks! I understand being busy, but the disrespectful attitude was not appreciated! Tuesday I went back during the day, thinking it would be better. Once again, zero service through the stalls. I got out and ordered in the actual restaurant part, which was disgusting. The tables were so greasy I wouldn't allow my children to sit and the floor was horrible. It took once again an hour to get my order. That wouldn't have been so bad I guess if the employees in back weren't fighting and screaming at one another. I couldn't believe my children were listening to the language coming out of the back. One of the servers came out to deliver a customers meal, only to spill the sweet tea all over me, and the tater tots everywhere. When she attempted to clean up the mess, which I didn't get upset with her, it was an accident, she was frantic, the manager started screaming at her for cleaning when she should be in the back making drinks with them, to which she replies, "There are customers here, we cannot leave this mess in here!" An employee that had just clocked out, told her, go don't worry about the mess, she will clean it up. Then proceeded to tell us, she had been working there a year, this new manager only 2 weeks before being promoted to management. The chaos was incredible, we finally received our order. My drink tasted like mineral water. At this point I didn't know what was worse, to keep the drink or return it, I got in my car to leave only to return back because it just wasn't right. The manager got angry, trying to tell me that the drink was fine, that I must just not like it! She did offer to exchange it though, for something else. Another family came in right behind me with the same problem! It took another 20 minutes waiting for my new drink to be given to me, meanwhile the other drinks I was delivering to my family and employees melted in the car. I stood there with the other customers watching in disgust at the chaos in the back which was impossible to ignore! It seems this location just keeps getting worse and worse. The problem here is, everyone here loves Sonic, but when you ask anyone if they like to go, the response is the same, THE SERVICE IS TERRIBLE! I am not someone that writes complaints, but the management just keeps getting worse and worse!

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say it as it is
Yakima, US
Jul 04, 2015 1:45 pm EDT

bahead did you not later admit it was YOU stealing the money and got fired because you were caught?

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say it as it is
Yakima, US
Jul 04, 2015 1:42 pm EDT

Greg Harris, in response to your comment, the husband later revealed he put the onions in the burger himself hoping his wife would have a reactio so he could sue, he could have killed her in greed.

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say it as it is
Yakima, US
Jul 04, 2015 1:40 pm EDT

What happened to the post where you admitted you only tried to make the manager look like a sicko because he fired you?

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TiffnVA
Virginia Beach, US
Jul 04, 2015 11:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello Sonic I think I have a few really good suggestions. 1 is since y'all have the spicy pop corn chicken I was wondering could Sonic come out with a spicy chicken sandwich tasting just like that but as a sandwich?!? I've only been eating at Sonic the past few months & I have to say I just love it! Other than Sonic's Customer service, more so with teenagers & young 20 something's as managers do not know any customer service at all though...boo! =( But Some things I'm not fond over like ur onion rings tasting very sweet. Please change them?!? Also when my friends or I get the onion rings it never ever ever comes with our meal. We have to end up paying 3$ extra for them. Can u please add onion rings to our meals for no extra cost?!? I absolutely loveeee ur chicken! Please don't ever change a thing to them! Hope this helps y'all as well get some things changed & or added to the menu. If u do could I get free food or coupons?! lol Please & thanks in advanced! =)

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Bahead1986
Tulia, US
Jun 10, 2015 9:50 am EDT

Tulia Texas sonic drive in Managers stealing money out of the bank bag and getting away with it. The reason I know is because I worked there and watched them do it. And not interviewing people and just giving there friends jobs . And the food Is horrible and the service is slow.

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mama16
warrensburg, US
Sep 29, 2011 5:17 am EDT

well im pregnant got a cravin for a cherry vanilla dp and some loaded fries it was 10:46 they said they were closed when they dont close till 11:00 and i knw from workin food industery that ur grills are not to come off till the clock says closin time so why was i denied service at 12min to closing time poor poor business i would say need new employees maybe new mang to make this better...

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kimberly lane7
Midwest City, US
Jan 15, 2010 1:19 pm EST

i bought onion rings. and when i got home, i opend the back and they were black. i cant beleave the
nerve of them giving them to me like that.

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kimberly carlson
Oklahoma City, US
Mar 18, 2015 6:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

the store had been experience outages in the computer system, and they were suppose to manually fix our time sheet, and failed to do so.so I took a lose of my hours that were owed to me, and would so kindly like this matter to be addressed, please and thank you

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yesenias
San Antonio, US
Aug 15, 2014 3:07 pm EDT

i just need copy of my checkstup of all of them

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DINA MC
SHACKLEFORDS, US
Jun 07, 2011 6:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

THE OUTDOOR FURNITURE REALLY NEEDS TO BE REPLACED. WILLIAMSBURG IS A HIGH MAINTENANCE AREA AND THE TABLES ARE FALLING APART. AND I MEAN FALLING APART.

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mommalisa
Walnut, US
May 21, 2015 4:13 pm EDT

Okay, here's my complaint, kinda self explanatory unless you can't do basic math!
I mean REALLY? How dumb does Sonic take us for?

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toniliberty777
Houston, US
May 19, 2015 5:03 pm EDT

I visited Sonic drive thru on First Street in Humble, TX on Tuesday May 19, 2015 for Happy Hour, was there before 4:00 pm, had to wait about 5 minutes before ordering only to be told, "Sorry, you're too late!" I explained I was waiting and that a manager came out and saw me already in the line..."You can still order, but have to pay full price!" Attitude and arrogancy from yours truly...the manager! I immediately reported this to corporate, the lady who took my complaint was very nice and apologetic. Hope they do something about this. Customer service is horrible nowadays! We couldn't get away with treating customers rudely 20-25 years ago. You were warned, written up, and/or fired! Period.

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like it is123
, US
May 04, 2015 3:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to a Sonic in Middletown, NY. The food I rate a 4-5 on a scale of 10. I kmow a few people that work there so I figured I 'd give them some business. Well let me tell you, they have a manager there by the name of Drew. While going thru the drive thru, the vulger language and total disrespect I heard coming from him directed at the employees! I will NOT be visiting there again! My friends will be leaving as soon as another job is secured.Hey Sonic heres a clue, train your managers in to manage not degrade! McDonalds here I come!

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Ruth and Kevin
Orange, US
Nov 08, 2014 12:04 am EST

I bet the "rudeness" was saying no and refusing to give the seven year old complainer preferred treatment.

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blame the parents here
dfd, CA
Nov 24, 2013 12:24 pm EST

Looks like the OP's parents did not hug her ever so she mistakes every hug as sexual.

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chase Noels
Prairieville, US
Nov 24, 2013 12:22 pm EST

To whom this may concern i am a very good customer to the Sonic in prairieville la, hwy 42 i think yall need to do a pop up visit to see how store in ran bad customer, bad management i dont. Kno of any sonic that has family members that have family members that wrk there nephew wrk there wit all his ex gurl friends have kids running around the store with no shoes or shoeless sometimes not to long ago i went there an they were to lady's outside smoking parking lot full of cars an to guys out behind them smoking air smelled very funny were they were standing behind store i think u need.to get together wit other management to fix problems in store thanks a very good customer thanks hope Yall look into this soon!