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Solow Complaints - Stole my money! |
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Solow |
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Stole my money!
Complaint Rating: 
Company information:
Solow/ offerpal media
Montana
United States
myspace.com
I was on myspace, the Cheers app, and there was an offer for cheers dollars if you complete certain offers, no purchase necessary. So, i completed one, and it asked for my cell number. i put it in, and immediately i recieved about 12 texts and it charged my phone 9.99. Right away, i replied STOP to cancel the service, and emailed the company asking for a refund, and a cancellation. They soon replied back, apologizing, and was told someone would contact me shortly. Well, that was 3 weeks ago, and still no answer. Then today, i receive another text with the same thing, and was charged 9.99 again! I am irate! I called, emailed, and replied to their text to stop sending my phone these stupid texts, and to refund my funds!! Also, i did some research, and found many other people with similar problems with this company!!
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 United States |
 Scam Contests |
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| I had the same thing happen to me on facebook. I was charged twice by SoLow and have had a couple of responses to my wanting a refund, the last stating that I agreed to the charges by getting the code on my cell phone. I have written them several times more asking to hear from a supervisor or the president of the company in order to get my money refunded. I have since had no response. They are a rip off company!! |
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| Got text message on cell phone, premium message blocked from sender 236-87 which another poster says is SoLow. Too soon to tell if this made it to our cell phone bill. |
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| I keep emailing them about every 2 weeks asking for a response from the supervisor or president of the company regarding my refund. Haven't heard a word. Good thing I'm not holding my breath waiting... |
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| FINALLY, after my first request for a refund from SoLow on 4/30/09, I am getting somewhere. They would not respond to my almost weekly emails to have a supervisor contact me. Finally, I emailed them on 6/14 again that I was disgusted with their customer service (among other things) and not to forget KARMA-what goes around comes around and that I prayed that this came back on them multiple times over. I got a response yesterday that they were going to refund my money & I should expect it within 3 weeks. No apology or anything but at least I am getting a refund. Then I will only believe it when I see it and hope the check doesn't bounce! |
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There should be some place we can go to report companies like SoLow. The same thing happened to me except I never received any text messages, only the charges on my account.
After the first one, I emailed them and they said they would cancel nothing about refunding my money.They told me to just ignore any text messages I received - which were/are none. I sent them another email requesting the email and now I found they are still on my cell phone bill.
We have to find either an agency or some type of "WatchDog" where people can report these scams and ruin the reputation of these companies. |
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Same thing just happened to me. My Verizon bill was $10 higher than usual. When I called Verizon, they explained the situation. I do not remember signing up for Solow. I am typically a very careful consumer. They must have tricked me somehow. SO unethical! Also, I never received a single email from them that I can recall. On occasion I have received very odd emails (2 or 3 about six months ago) and each time I responded STOP and/or asked to be removed from the list. Haven't gotten even a single unsolicited text in the past two months.
Someone needs to file a class action suit to bring an end to SoLow's shady business practices. I suspect Solow may be an offshore company.
Anyway, Verizon was nice enough to refund one month of SoLow's charges. They blocked their number and advised me to immediately text "STOP" to 23687 and I got the following automatic response from Solow: "Solow: Ur not subscribed Reply GAMES, then txt the prize name &guess, example: Cash 42.Visit SoLow.com or 8774023687 4HELP or reply STOP 2 cancel.$9.99/mo". WTF does this mean?! I replied "STOP 2" and they replied with the same aforementioned text.
Perhaps if enough people complain and the big three wireless loose enough money, Solow will be stopped. But in order to get the millions of dollars back that were stolen from unsuspecting consumers, a class action suit will need to be filed. And if Solow files for bankruptcy, then the wireless providers are next in line - they need to protect their customers from such erroneous charges. If they are aware of these unethical business practices, then they too have some legal responsibility. |
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| The same thing happened to me via Facebook. Someone sent me a IQ quiz. When I finished the quiz I was asked for my cell phone. To unsubscribe I did everything I was supposed to but this did not work. These are REAL criminals we are dealing with. Today a Verizon representative refunded my money and blocked the SoLow number. Previously, nothing I did worked (e.g. STOP 2; "STOP" to 23687. What I have lost is valuable time to work on more important projects. Their name warns us So Low. They are indeed the scum of the earth. |
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| I typed in my number to pass the survey on a website to watch at UFC video... then i recieve 4 different text from 4 different companies *(which are all probably from the same scam artest in their private house) saying that I registered with all of them for 9.99$??? now i probably owe 40 dollars now. And they said they were going to refund me my money in the mail, which i highly HIGHLY doubt they will do. I AM PISSSED! these people are SCAMMMERSS. THEY DESERVE TO BE PUT IN JAIL OR DEAD for all i know. I requested to speak to their manager, who sounds like the same lady from all three companies and I can hear dogs in the back ground. it sounds like they are doing this shit from their home. WE NEED TO PRESS CHARGES. they cant get away with this. Atleast im going to bitch at them about how bad their life must suck to scam innocent people for Hundreds of thousands of dollars all together. DONT be mistaken for their nice customer service attitude. they are CRIMINALS. And they get away with this because no one wants to pursue going to court over 9.99$. WHERE are the lawyers on the internet when i need them to read this... *COMPANIES include - Solow, FunMobile, Predicto.com, Ringtonetop.com** PLEASE HELP. WE NEED TO BRING THESE PEOPLE DOWN!!! |
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| UGHHHH! I got one today and it took all my money, with the quickness.. Im broke as it is! this is just the last thing I need it was 23687 as well.. serriously, get a job.. no need to steal from the less fortunate :( I dont plan to call them back though b/c I highly doubt Im gonna get my money back.. but my best advise for everyone else this has happened to.. just have them blocked.. |
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| I kept forwarding my emails to them requesting a refund and finally got it. I kept this up over a period of several months and finally got my refunds. And surprisingly, the checks did not bounce... |
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| I just had it happen to me too. Little advice from Verizon, the rep told me its a 'double opt in' deal. They are tricky, the first time you enter your phone number, they tell you there's an error and go back and re-enter to get your info. DON'T DO IT! That's your second 'request' and then you're screwed and will experience all of the above that people have commented on. |
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| I think if you go to verizonwireless.net and block the SMS messages this will work. We had gone out of our way to block them, and we got a notification of the block. Maybe some more informed will comment. |
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I may be able to help you all get your money back. My wife and I went through the same thing just this very week. When you call your carrier to ask them what the "premium text message" is, they will tell you that they can only direct you to the website of the "program" that you signed up for. Well, as we all know, that "program" is not a legitimate service that you signed up for, and it is offered by Solow.com. Well, if you go to their site, and look all over, they only offer email communication, or a single phone number. When you call this number, you choose your carrier and are directed straight to voicemail. I left an EXTREMELY angry message informing them that they had 24 hours to respond, offering me a full refund, or I would:
1. Contact the State Attourney General.
2. File a fraud charge with the FCC through Verizon and
3. Retain an attourney and take them to small claims court.
They promptly contacted me back and offered me a full refund, as well as the secret, unpublished number that you can call to actually speak to a real person...
1-877-373-6363.
Again, that gets you to a line where you can SPEAK TO A REAL PERSON!!! Simply choose your carrier, then press ZERO to speak to a real person. The woman that answered with me told me that she would only be able to give me back $9.99, rather than the full $29.97, which I believe is just part of the "script" that the call center representatives read. I told her that was unacceptable, and that they would be issuing me a full refund immediately. She put me on hold for about 2 minutes, then came back on and took down all of my information to mail me a check for the complete amount: $29.97. I hope that this helps you all, and PLEASE, spread the actual customer service number around as much as you can so that we can overload their call center and force them to hire more people, thus making this business practice no longer profitable.
Thank you! |
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Hey, Bubba... write back if you actually get a check... inquiring minds want to know.
Bastards! |
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| ive won probably around 700$ in money from this website and i dont have the premium account. theres an option on teh website saying to stop text messages. i dont know what you are all talking about ive had this since 2008 |
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