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Replied
Stole my money and refuse to give it back!
This company is terrible and they gave me nothing but headache! I made a request and paid for the service and they said that they need some additional document to verify that I was the real owner of the card. They asked for my drives licence, photos of my credit card and etc. I refused and told them that I want my money back, but they said that they will not do that until I provide all the necessary information! SolidTrustPay still had my money and don't know how to get it back!
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
Acount hacking
Date Occurred:08/02/2012 Reported Damages:$342.66 my account was hacked into that many times it fell on deaf ears i email solid trust pay that many times it was not funny i even rung them i am in so disaray how this sort of thing can happen solid trut pay you are nothing but a bucnh of no good scoundrals to let this type of thing happen to some one you do not care about the persons account nor there well benig as this is ### what has happend here are dsome of the details of the fraudulent activity in my account yopus now have all the details of this person do something about it and this is just one instance
Transfer to
netalliance
[protected]@saferisk.biz
342.66 USD
01 Aug 2012
Done
Transaction id =[protected]
Fees (Charged to Recipient) = 12.49
Net Amount = 330.17
Comments = Payment For Deposit from joinnow
Date and Time = 01 Aug 2012 @11:13 AM
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
No responses to emails, calls nothing
HORRIBLE Company! No responses to emails, calls nothing...
Their FAQs has the following:
"Verified Members can withdraw any amount of funds in their STPay account right on to any VISA credit card that they own! Here are the instructions:
1) add your card info to your MY BANKS & CARDS area. Ensure that you send in our authorization form.
2) do a small incoming deposit of $2 to $5 via your MY MONEY area and wait 2 - 24 hours for it to clear."
Of course if you do it they charge you for the deposit and still don't verify your card so you have no way of getting your money. This is a bold face lie just to earn the deposit transaction fee!
The complaint has been investigated and resolved to the customer's satisfaction.
The comment from the individual stating that $100 was charged against their card and then the same charge re-appearing the following month is mistaken. SolidTrust does not do recurring credit card billing. It is possible that the individual was interacting with a merchant that uses our services. The merchant's company name would not appear on the billing; SolidTrust Pay would appear instead and this may have caused them to not recognize the charge. All they needed to do was contact us for more information, a refund, etc.
As regards the other comments they are completely general, provide no details and have no validity. SolidTrust Pay has been successfully serving millions of clients globally since 2006; we welcome legitimate complaints and comments. Anyone is able to contact us via our Help Centre as identified above at any time.
This sucks. It did not reply my mail and did not verifies me.my username is can't tell. Do not open account on solidtrustpay and do not loose your money.
SolidTrustPay.com appeared on my bank statement with a charge for $100, I disputet this transaction with my bank and received refund but next month that charge reappeared. This time I had ti fill a claim to bank’s fraud department.
Access from my country is blocked and issue is not being resolved
Is SolidTrustPay legit?
SolidTrustPay earns 27% level of Trustworthiness
Low Trust Caution: Complaints Board finds SolidTrustPay with a 27% trust rating. Suggest safeguarding personal information when using.
SolidTrustPay protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to SolidTrustPay. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
SolidTrustPay offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for SolidTrustPay. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Despite a low legitimacy rating, SolidTrustPay has demonstrated a high level of commitment to customer satisfaction with a resolution rate 100% of 3 negative reviews. While caution is advised when dealing with this company, their focus on resolving customer complaints is a positive sign for those who choose to use their services.
- Solidtrustpay.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Solidtrustpay.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Overview of SolidTrustPay complaint handling
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SolidTrustPay contacts
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SolidTrustPay phone numbers+1 (705) 731-0735+1 (705) 731-0735Click up if you have successfully reached SolidTrustPay by calling +1 (705) 731-0735 phone number 0 0 users reported that they have successfully reached SolidTrustPay by calling +1 (705) 731-0735 phone number Click up if you have UNsuccessfully reached SolidTrustPay by calling +1 (705) 731-0735 phone number 0 0 users reported that they have UNsuccessfully reached SolidTrustPay by calling +1 (705) 731-0735 phone number
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SolidTrustPay emailsaccountsmanager@solidtrustpay.com100%Confidence score: 100%Supportmonroe@solidtrustpay.com87%Confidence score: 87%merchantsupport@solidtrustpay.com84%Confidence score: 84%support
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SolidTrustPay addressPO Box 551, 47 William St., Bobcaygeon, Ontario, K0M1A0, Canada
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SolidTrustPay social media
Recent comments about SolidTrustPay company
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