Complaint Rating:

Company information:
Soccer4less
United States

I had ordered a jersey from the website and received an e-mail saying the jersey had shipped: 'I just wanted to let you know that I've shipped your order as detailed below. Shipping takes 2-4 weeks for most places, please read item description for shipping time for your area.'

A receipt was included with item #, description, but the tracking # was left blank. The email message also stated: 'If you do NOT get your item after about 4 weeks please contact me. Please have that order number from my checkout NOT the eBay item number and your first and last name. This info must be at the top of every email so I can help you more quickly.'

Since Soccer4less states shipments typically take 2-4 weeks to ship and they should be contacted if the shipment is not received after that point, I sent an e-mail inquiry. They did respond with 'Hi, i check info this order ship 9/11/2008 so please wait 1 more week if still not receive i can offer re-ship. maybe problem with custom.'

Again, I received nothing. I contacted again receiving this response: 'Hi, here is tracking RB5114501579TH please check and let me know i will check with post office here. if custom reject then i can re-ship order if more than 1 month.' The tracking number was not traceable.

I immediately began contact attempts with this company asking for a reship or a refund. It's been weeks now, and I've heard nothing. I don't want anyone else to lose money from scams such as this, which is why I'm sharing my story. This is the first time I've been scammed from online shopping. I hope that this company can be shut down and fined for fraud.