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Snap For Mobile

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Placed subscription charge on cell phone bill not ordered

Complaint Rating:  86 % with 28 votes
86% 28
Contact information:
Exclaim Mobility
United States
Seems the same company that has numerous complaints about pictavision unauthorized charges placed on cell phones now is using snap for mobile. I do not use social media, which apparently this is for, but found it on my at&t wireless bill. Lucky i caught it with only 2 months charges. The at&t rep refunded and blocked. I will certainly check my bill closer in the future as these 3rd party charges can be snakes in the grass.
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers
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 11th of Apr, 2012 by    0 Votes

Snap For Mobile - unauthorized charges
Exclaim Mobility, Inc.
South Bend
Indiana
United States

I was charged $5.99 per month from the above company for services I never requested or authorized. I found this charge on my cell phone bill through AT&T. Needless to say, I want this charge permanently removed from my account ASAP!!!
 18th of Apr, 2012 by    0 Votes
I also saw this recently appear on my mobile bill. I called the carrier (ATT), and they canceled it, removed the charge, and added a block to all lines to prevent further instances. They said this is called "cramming".
 29th of Sep, 2012 by    0 Votes
Mine is $5.99 for over 6 months and got credit for only 2 months. I don't even know there are apps for dumb phone (not a smart phone, but an old flip phone), how to access app screen and buy it. Very furious.
 18th of Oct, 2012 by    0 Votes
This company sends you a text with a button labeled "cancel", but it really is button that accepts the service. It is theft and fraud. It happened to me twice. Now I have all mobile purchases requiring a pin number, on all phones, thanks to these criminals. Law enforcement in this area is horrible.
 12th of Jul, 2013 by    0 Votes
I received. A text message informing me that my subscription to Snap Mobile had been renewed. There was a link at the end of the text to view my purchases. I had never heard of this app and, as I found out, I had been charged for over two months of service. I am an unhappy AT&T customer at the moment.
 25th of Mar, 2014 by    0 Votes
two and a half years I got screwed. Thats $180 wasted. AT&T gave me a $25 credit when I complained, but it's still theft by this "snap" company in my book, and AT&T is an accomplice.
 15th of Aug, 2014 by    0 Votes
automatically signed up on my son's non data phone, difficult to cancel through my smart phone, required a call (and hold wait time), to have the $9.99 service (that is neither used or requested) discontinued.
 15th of Aug, 2014 by    0 Votes
Snap for mobile, automatically
signed up on my son's non data phone, difficult to cancel through my
smart phone, required a call (and hold wait time), to have the $9.99
service (that is neither used or requested) discontinued.
 16th of Sep, 2014 by    0 Votes
I have had two separate phones on my plan that were "signed" up for Snap for Mobile, one of which is not a Smart phone. ATT was gracious in quickly refunding the $9.99 charge each time, and cancelling the service.
As I have not personally encountered the app and/or link that people get that signs them up for automatic billing on their mobile account, I am curious to know more details. If anyone recalls what they were sent originally that initiated the monthly billing charges, please make a note here so I can keep an eye out in the future.
In the meantime, I have locked down all phones on my plan for any mobile charges without my approval.
 20th of Nov, 2014 by    0 Votes
Why can't we sue AT&T in small claims for this to get our money back? Like that guy in California who got them for "slow data".

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