Snap Fitness review: no contract, month to month is a lie 45

The laziest staff ever at this gym! Nobody cleans nobody refills anything. The whole gym setup is a trip hazard . Rudest people employed here

Was just informed of a yearly $25 Enhancement fee that they are attempting to charge members They have already charged me for it. They are starting it again just over a year after having settled a class action lawsuit for doing this in 2017-19 for $35.

Continue to charge money on direct debit after cancellation. No one to contact to help. Direct Debit on various code. Buyer beware when signing up. Disappointing as gym was nice and staff lovely. Need a call center so customers can resolve the issue.

I need to call your attention to the poor condition of the carido area there is no cleaned mats to use and the equipment has been in this poor condition

Some one needs to be working there more.
No towels to clear off the machines
One TV is not working. This has been like that for weeks.
No employees there most of the time and the sign is saying there is staff there. Many people trying to sign up but can't get in to
see anyone. I think you may be short on staff in this work out place.

Me and my daughter cancelled our membership and she is still being charged after 6mths ... Out contact was for 12 mths which finished in 2018
They now sending threating emails after 6mths asking for money
.. wtf

Please advise if the local clubs in Adelaide will accept my USA membership card. Please reply yes or no to btaggart@maxxsouth.net Thanks

I and my wide enrolled in Indirapuram - ghaziabad ( india) centre and paid entire amount. This centre is closed and we have been following up for refund for last 1 year but no one is responding. +91-[protected]

Hi team,
I am the member of snapfitness india Delhi.
As per snapfitness package I took 1 year package and paid 1300 thousand for one year.however gym is closed now. Snapfitness saket Delhi gym no response yet. Send them email with membership ID. But no response. My membership ID is 4879015. please help me to get refund my remaining amount

on may 26 i visited with jeff and requested a cancellation. He assured me I would be reimbursed for any june deduction. Please reimburse the June 19th deduction! snapfitness at 89147

Hello
My area is Richmond Nelson New Zealand.
I have had a overcharging experience with Snap Fitness in my area.
After cancelling membership for a period of time with the intention of resuming at a later date, I had moneys taken out
of my account against my card instead of against my account ( how this happened I doin't know as they should have not had my card number).
I am not sure but understand the moneys are withdrawn from an Australian HO and not my local gym, which I have no complaints with, a good gym with friendly staff and good clean facilities.
However I have no intention of rejoining because of the apparent wrongful taking of money from my account, it appears the company operates in a dishonest way with account information entrusted to them.
This is a shame as the gym is a good concept etc., .and the staff are friendly and helpful.

Hello
Becarefull of snap fitness in Richmond .
I cancelled and they are still taking money out of my acc.
I fill out another form . I hope they stop this time.
Nice Gym but hard to cancel.

Hi People
This is about snap fitness in Richmond in Nelson in New Zealand.
I work in the oil industry . so when i joint I told them I go away a lot .
That was ok .Then I went in to cancelled my membership . I filled out the form.
I asked how much I owned them I payed what was owing. the debt from my acc was closed my them.
2 months later they took $240 ..they put it up against the number on the card. . I went in to snap to see what was going on. They said I had not filled out a form. I got the form .I asked a friend to come in with me .I filmed it with my phone .The reason I did this was because I new I had filled the form out. It tuned out when the bank looked in to it they had been taking more than they should have been .I payed by eftpos each month .then they were taking it out of my acc as well/ I enjoyed the Gym very nice..But be careful giving them you bank details.

Please reply to my email address.

They are a scam. They continue to deduct $ out of people's accounts long after canceling. Then they say they automatically renew after 6 months, so they really do not have the cancellation policy they promise. It's written in small print. I joined, but then revoked, and never set foot in another gym after I signed, but they will not give me my money back, and now I'm noticing they are still deducting $ from cc.

How can you claim "no contract" then charge cancellation fees? Apparently the "non contract" I signed was NOT what was described to me. I acknowledge my fault in trusting a "local" business and not carefully reading what I signed. Will not make that mistake again, and will NEVER recommend this company. I know that this is a franchise and local branches may have different ways of operating, but if they are all a part of the same company, they should have uniform standards and practices.

Snap failed to honor my timely, contractually complaint, written request to cancel service and continued to debit my bank account and attempt collection even after a complaint was filed with the BBB.

snap fitness billing tactics make it impossible to quit as you are billed a month in advance yet when you quit it works out to 2 months in advance which traps pensioners who are unable to pay month to month. i'd recommend going to a gym that bills you each time you arrive at the gym as in government owned gyms. when i get my cert 4 i'm going under cut snap fitnness by offering free personal training to pensioners and those unable to afford a gym membership.

The agreement everyone who joins Snap Fitness SIGNS says on page 1 there will be a $20 fee per month that a payment is not successfully processed on time. The agreement on page 2 says cancellation must be in writing, 30 days in advance (just like month-to-month lease on an apartment) which means most people will receive one more bill and be able to use the gym till the end of the last paid month. If you want only a 30 day membership, cancel the day you enroll, or the next day. You still have use of the gym for the month. Better yet, buy a guest pass!

The complaints I read look like people 1) didn't follow the correct procedure, 2) didn't like the procedure, or 3) didn't follow up (close the loop) to make sure everything was handled as desired. These are complaints about the human condition--most of us have been guilty of one or more of these in our lives. We hate it when we have to pay when we did not want to or because we did not read--or we forgot--what we signed. We absolutely HATE IT! But that is on us as flawed people, not on Snap Fitness.

I am wondering, my key card stopped working last week (FEB) and when I rang them they said my credit card had expired and they needed my new expiry date and they would charge me for the whole month of December and January and February...no one rang me to tell me it had expired. if I just don't go back ever again, will they be able to take any money from me? What will happen?

I joined in Riverbend, Calgary, Alberta. I told them I just wanted to try it out for ONE month, and would decide afterwards - the fellow said, not a problem, it's a month to month, I can cancel anytime - did not mention anything about saying a month in advance or anything; all I had to do was pay for the access card and they would charge my credit card for one month. Two months later I receive a call saying they need to renew my membership, I said I was not a member and they said ok, and a month later I receive a collection notice in the mail. I also learned they were trying to charge my credit card and it had been turned down because it was not on my authorized list. Since then they have sent me to another collection agency asking for 4 months of "membership" and my letters to the Head Office have not been responded to and they are now wrecking my other than perfect credit rating for some sort of idiocracy? What a joke... I am more than willing to pay someone in court to fight this rather than let this stupid company continue this fraud practice

I realize that these are come whenever, and no one has to be on staff. No frills gym. However, one would think that when someone is on premises that they would be safety, personal trainer and CPR certified? Well not here in this community. Not necessary according to
the staff at this location. As a fitness pro looking for a new workout space in this area this will not be it. The staff was very rude, and I did not let on that I was a professional, however she was not informed about equipment, safety or function of the equipment. Noticing improper use of equipment it seems that some of the participants were wasting their money on workouts that may end up harming them than doing them good. This kind of facility may be useful for the experience gym user but not for the beginner or unhealthy. Although in my experience anyone can drop in a gym with an emergency situation. I never did get a straight answer about the membership and cancellation. Thanks for the other input. I will take financial heed.

Snap Fitness has rude employees.. at least the ones her in Winnipeg (Charleswood) .. the receptionist threatened to kill me and made racial slurs about my Asian wife.. how a company can hire ppl like this is beyond me.. but then again the owner of the company is not exactly a model citizen either.. ppl would be better off joining the YMCA!

Just had to contact my bank and put a FRAUD ALERT on Snap Fitness and block them from any future charges. The gym is great it is just when you go to cancel your membership is when you run into problems. Yes, written notice was given to corporate and the local location, confirmation was received that our membership would be cancelled. Well lo' and behold we were charged AGAIN today. Needless to say I will be contacting the BBB.

Management of a Snap Fitness- I would love to explain how a few things work at Snap Fitness.
*Every Snap Fitness does vary in Customer Service... Equipment...Water fountains...showers...As well as Staff Availabilty!
Example: Not every walmart is going to have to same as every other one..

*30 Day CANCELLATION: Is told to member when signing...if for any reason staff has not told member it is clearly stated on AGREEMENT. As a past customer I believe that it is a reasonable time to let a business know you will no longer need services.
-This is one issue that ALOT of people misunderstand "If they dont go for 2, 3, 4, months that they should not have to pay" Let me explain this clearly if you do not let us know you no longer want to be a member, your debit info is in our computer to draft and will not stop until you give a written notice.

I don't know what kind of snap everyone is going too but the one I go to is very nice. Its small but its in a really small town. My boyfriend and I pay 50 dollars a month for both of us which is way cheaper then what I paid for at anytime fitness. Its clean and safe and the drinking fountains are free. Haha never heard of fountains you have to pay for! Not making you sign up for at least 3 months or a year was a huge selling point. I think a 30 day notice for cancellation is completely reasonable. Thats how it was at anytime fitness. We haven't had any issues there and I love it. People complain to much. Read the fine print or don't sign up at all!

I love snap fitness and my month to month rate is much less than stated above. I travel a lot and prefer finding a snap fitness to workout at instead of the lousy hotel fitness centers. Most that I've been to have drinking fountains, although some did not. About half had showers, which I prefer to get clean after my workout immediately, but I do go to my local one without a shower, but it is close to my work, and a good time to fit it in during my lunch hour. I was clearly told that I would have to cancel my membership with a 30 day advance notice. Although a person should read any contract (whether it is listed as a contract or not).

Snap fitness on Roncesvalles avenue in Toronto Ontario Canada. We called and spoke to the owner and asked the policy on cancelling our membership as we had moved out of the area. She advised us of the policy and we promptly complied. 6 weeks later we receive a phantom bill in the mail stating another month had been billed and was past due. They also added a $25 late payment fee. This was completely unknown to my wife and I as we had not been told about the 30 day policy when we spoke to the owner. Had we known we would have just paid and been done with it. The bill was a surprise to us and we figured must be in error so I called and left a message asking for a call back for an explanation. They never returned the call but in the meantime sent us to collection and added another late payment charge. After a second (not so friendly) voicemail I received a callback from a totally useless employee who had no information except to tell me to email the owner. This is now ongoing but I would NOT recommend signing up with this facility. Nothing makes me more irratated than phantom charges and the extreme lack of customer care shows what they really care about. YOUR MONEY. DO NOT JOIN THIS FACILITY.

@Jo86. Well I liked Snap when we first signed up that is until they decided to take more money out of my account then they should have. I called Snap to update my CC information and the girl I spoke with said I was all set for the payment to come out of my account. Well come to find out that a few days later 69.99 comes out of my account. They charged me with a $20.00 fee. That's absurd. I was promised that it was taken care of and the payment would come out. I am not giving them a 3 week notice on change in my cc information when they should be able to change it right there. Needless to say I will be speaking with the Corporate offices of Snap fitness Tomorrow to complain about this company. The Lack of staff there is a complete joke. The location you work at might be better but the one here is a joke. For 49.99/month for 2 people to join is priced pretty high when I can go join a gym down the road and pay 10.00 a month. Snap has lost my business.

@ No contract I totally agree with you on the price. I added it up as well it ends up being about 600/year and Snap Fitness isn't even that big. Yes It has machines that I use but the fact that it's small, lacks equipment and also lacks having staff there at times when there needs to be. Like the Snap by my house has someone there from 8am-12pm then from 12-4pm there is no one staffed. They are only there until 8pm. It would be nice to have a staff member there later but the problem is they are always dead in there. They are hardly busy when I go in. So what does that tell me? It tells me that people don't like it. The Snap by my house has a free water machine. They don't have vending machines. I am canceling soon.

Let me begin by saying, I am highly educated and do know how to read very well. Therefore, any attempt (like the previous) to insult me as a defense for ripping people off will not work here.

The fact is "no Contract" means NO CONTRACT. I'd suggest you [censor]s trying to insult others go grab a legal dictionary and have someone read it to you. When you are asking someone to sign their name to authorize an auto draft every month and penalizing them for not giving a 3 week notice, that is a CONTRACT.

Besides, Why does it take only one day to set up an auto draft but it takes three weeks to cancel it? Hmmm, sounds strange eh?

So, lets do the math on this: The membership for a month to month is $45 (not to mention the $20 for a plastic card). Multiply by 12 = $540/yr. An average competitor: $32/mth. X 12 = $384 + (giving the benefit of the doubt) $20/yr annual fee = $404

Still over $100 less. Not only is the competition cheaper, but their facility is 4-5 times larger, offers 10X the equipment and other amenities, includes lockers, and have free water fountains. Imagine that, free water fountains at a health club... what a concept! Did you really not think of that SNAP, or is it just another way to make money off your vending machines?

Needless to say, I will not be paying for another month and would not even recommend this place to an enemy. They can take their "no contract" contract and shove it. The transaction will be blocked by my bank regardless of the 3 week notice "contract". Furthermore, i eagerly await any attempts to scar my credit.

Glad you had a positive experience at your Snap! At the Snap where I work, we have many people who work until 9 or 10, and that is why they join: to have a safe, clean gym to workout in after work.

At the SnapFitnesses I, or my relatives have worked out at, yes, I signed a contract to be billed once a month, and all I need to cancel was fill out the cancellation form 30 days before moving. I have never heard anyone complain about unnecessary billing.

Now, if you want to talk about fraud, look at the places that lock you in for a 12 month contract that you CANNOT cancel. Or ones that have a low monthly rate, but then charge you an "Annual Rate Gaurantee".

just singed up for a 4 month package willbe leaving countrry at the end of 4 monhs from now, looks like contract starts charging me further monthly the 1st day of month # 5, , , , when i will be gone, , can I pre cancle today and fill out paper work now to have it take effect 30 days before my last month (month 4), then not be charged there after beggining month 5

All you have to do is come in ANYTIME the month before you actually want to be done, and fill out a little form that seriously takes like 30 seconds to write your name and sign and they will stop billing you no questions asked... I couldn't think of an easier system. They let you know thats what you have to do verbally and in writing when you sign up. For all the "angry people" that couldn't figure that out - working out shouldn't be at the top of your priority list because clearly you don't know how to read.

As a Snap Fitness Manager, these complaints come far and wide. Each business nationwide will always have "good" workers and the less fortunate. ALWAYS pay attention to what contract you're signing, and ALWAYS ask questions if you're unclear.

When I am signing up a member, I make 100% sure they are aware of the cancellation policy. WRITTEN notice is required 30 days in advance. I don't know of any other gym in the area that doesn't require this. In fact, 30 days is nothing...we have local gyms that require a 45-60 day notice.

Also, this billing tactic has proven to be most effective. Gyms that do not have control of their billing, do not last more than a year. Customer service should be #1 and it's a sad sad thing to read when other Snap's aren't living up their reputation.

Often times, members forget that they are also responsible for whatever outcome happens. It should be common sense that all things involving money and contracts should be in writing...never ever under any circumstances assume a verbal confirmation is enough.

Not only do some of the franchises continue with fraudulent billing practices as is the case with the North Highland and Glennwood locations in Atlanta, Ga. But the owner is also involved in discriminatory and harassing tactics towards anyone he feels is someone he wants out of his gym.

My lover and I were harassed and in the end the end he made up some bogus claim about my bf's body ordor as a reason for terminating our membership! Stay away from Snap fitness!