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smoke 51.com, Pennsylvania Complaints & Reviews - cancelling my order |
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smoke 51.com |
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cancelling my order
Complaint Rating: 
Company information:
smoke 51.com
Pennsylvania
United States
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I ordered the free trial smoke 51 offered, then after I ordered it showed that I would have to go through a bunch of hoops to get out of the $29 a month fees, plus the cost to keep the starter kit, like $70. I called the toll free number and there was no real person to talk to, they just said to go on their website and press the cancel order button. There was not cancel order option! So, now I guess I will get the kit, and have to go through all the hoops to send it back, so that I do not have to pay the $70 for it or the $29 monthly fees! UGGGH.
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 United States |
 Scam & Fake Checks |
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More smoke 51.com complaints
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The very same happened to me. While the product is a good product, the billing practices and the lack of customer service are unacceptable.
I will have to cancel my credit card and I will reserve my right to report them to the better business bureau.
Always look for the fine print. Even on an Internet order ! |
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| I've received the product on Monday the 26 and was under the impression that it was a try out for $9.95 then today the 1st of October i have a pending bill of $89.95 on my Credit Card; to me this an is unfair practice due to misleading consumers. On Top of all things they don't make it easy to be contacted that makes it even worst; fell like i have been scammed.. |
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| SMOKE 51 COMPANY INFO - Gary O'Neil-Manager-1265 Niagara Falls Blvd, Amherst, NY 14226-1104 Erie County/Buffalo-Niagara NY Area/716-835-4180 SIC Code-5731-17 NAICS Code-44311207 |
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| I was very interested in the product, but before I ordered I tried to find the fine print about the free offer, nothing on the web site. It was only after I submitted my order that a terms and conditions come up. Now I'm having the same problem canceling the order, no one to talk to, just email. |
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| Same deal $9.95 for FREE starter kit. Haven't received it yet however I have been charged the $9.95 plus 5 days later $119.00, plus one day latter $29.95. No luck on contacting them. |
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| The 1-800 number they have in the order page is a phone line for a dating site.I have the same complaint as the others.. all I got what a recorded message to go to various sites and they are all fake ip's! I called my credit card company to put a freeze on all activity and I sent a complaint to my local Attorney Generals office. |
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| I got screwed out of $9.95 . That's all they will get out of me .As I put the call into my credit card company to have new numbers issued.I have been checking my mail for 2 weeks now .NOTHING!! The most annoying thing about this whole saga is going back and forth to my mailbox. They must have about 2o differant names for this product and whenever I go to a link for smoke 51.com another brand of electronic ciggarettes come up !WTF!! I hope these Ass*%$# les get what they deserve! |
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| All I can say is don't do any bussiness with this company. They are a fraud and are currently being investigated by the F.B.I. |
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| I ordered my trial via a link in an ad microsoft had posted in the news sidebar for vista. I decided i didnt want it and could not find a number to call. All the fine print told me was to email them and they would send a return merchandise number for me to mail it back with. The address on the package is Smoke Anywhere 4401 NW 167th Street Miami, FL 33055. I think i have been scammed and will be switching my credit card around so they do not get anyhting from me. I have the product but i dont want it and want to ship it back. We will see what happens. |
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| i want out this is the bigest rip off ever |
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| I HAVE GONE AHEAD AND FILED A COMPLAINT WITH THE BBB...CANCELED MY CREDIT CARD AND AM NOW WORKING ON A YOU TUBE VIDEO SO THAT NO ONE WILL FALL FOR THIS SCAM AGAIN. HOPEFULLY, ALL OF THESE ACTIONS WILL PREVENT SOMEONE LIKE ME GETTING TAKEN BY THIS COMPANY!!! |
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| people like this need flned l mean big time .this was to be free only i was charged 29.95. plus 89.95 refund my money ps.can l sue these people |
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| Don't get mad, get even!!! Do what you can to ruin the company...just filed a report with the Attorney General's office...video is next! |
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ive been hearing a lot about this BS. basically breaks several laws on disclosure, internet commerce, advertising, etc.
plenty of better companies to buy from. i got mine from www.smokeanywhere.com - price was better than smoke51 too!
I first thought they were the same company, but after doing some digging i found out that there is no connection. totally sep company. |
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I am wondering if anyone has had the same issue as I have had. Obviously everyone here has had the "scam" sensation for mostly the same reasons. My problem started when I responded to an ad on -craigslist- it was a smokers research study, which I have participated in a few different ones for varied alternatives to cigarettes. I went to a web page to fill out a form to see if I qualified (nothing out of the ordinary really) I did indeed qualify and was then contacted by email with instructions for the study group. They required an available date out of two options for me and to order the free trial for $9.95 which I hesitated briefly on doing so then figured, well I suppose that makes sense and I can get the money back anyway... right?... right. I got a confirmation email for my order with the smoke51 logo as a header and text saying only "thank you for your order, this is a confirmation and please keep it for your records". No receipt to speak of and no tracking number or even a shipping method or ETA. It breaks down like this-- I got the study email - the very next day another email from them saying "we sent you an email a few days ago (again it was the next day) still have not heard back from you then repeating that I needed to order the product and so on which I had already done and give the other info. So I went ahead and sent everything they needed and never heard back with directions or even where in Atl it would be. I then noticed the charge to my card was made by EZsmoker and not actually Smoke51. From the 28th of Sept up to now the 8th of Oct I have heard nothing back from the "research company" nor have I received anything for smoke51 or ezsmoker. I sent a few emails through the 51 site to no avail. I even signed up and logged in and they show no record of my order. At this point I feel like a complete fool as I am a very skeptical person and not very trusting in matters like this especially when it come to online deals. I guess I just felt safe seeing as it was through a research company HA. Now I seem to have been duped by not one but TWO sources. I suppose the "study group" was nothing but a lead man, a distraction while the other guy picks my pocket. You could say I am a bit beyond slightly pissed. So, not unlike a lot of you, I am getting nowhere with the smoke fellas and on top of it nowhere with this research thing.
After adding ALL of these things up far too slowly I must say of myself, it spells out SCAM. So beware of any " paid smoker research" ads, I wish I had been. By the way, I have seen no complaints whatsoever listed on craigslist on this matter. Dunno. |
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| NEVER BUY SMOKE51!!! We have had the same issue. This company definitely is a scam or something. I have contacted the better business bereau regarding this. They have charged us $119.90 and $29.95 separately and I am afraid they will do more. They sent me the trial and I sent it back. I never got charged the $9.95 they stated for shipping the trial so it seems they might have rearranged a few numbers in their billing system to amount to $150.00 instead. They sent me some more stuff even after I sent an email to cancel it. You will have to contact your bank/credit card and tell them this company is fraudulent. NEVER BUY SMOKE51!!! |
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| I had to cancel my CC bc they were charging me w/o sending me billing statements first. I tried calling, got an automated answering thing, go to their website, said send us email, sent emails, different ones to different places, did not get a response. Bounced my account almost 300.00 we are not a rich family, so that left us with no gas in the car and no food in the cabinets. I don't need to tell you how I feel. If ANYONE KNOWS ANYTHING Please post it here. I'm sorry to the rest of you guys for going through the same crap. God Bless. |
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| Same story here, I ordered the free trial, a few days later my debit card was charged 179.90, the next day it was charged 59.90. I called and got the auto response to go to the web site and e-mail them. I have done this with an added request to return my money. Fat chance but worth a try. Total scam. |
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| Everyone you must cancel your credit account, your checking account debit card and reporting them to the BBB. If someone here lives in florida why not get your news station involved in this? |
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The BEST way to fight this scam is to be PROACTIVE!! Here is the scenario:
If you have a PayPal account (or any other type of account like PayPal) look for their product/service called a "SINGLE USE SECURE CREDIT CARD" (you may have to download and install the PayPal plug-in for your browser).
If they have one (as PayPal does) when ordering the free trial USE THIS SECURE SINGLE USE CREDIT CARD!!! It will not be attached or be identified to your bank/charge card accounts and will prevent unauthorized charges to your account!!! * (see below) Don't forget to save your receipt for the transaction...
You will be able to obtain the free trial, and not have to cancel the account as the Credit Card will be dead *. (see below) Or in my case, fail to cancel the subscription BEFORE the 19 day trial period for a 30 day trial of the product! * (see below) Which is how they "get you", assuming that they will bill you for the next round of product(s) BEFORE you see the credit card/bank statement!!!
* NOTICE: PayPal SECURE SINGLE USE CREDIT CARDS can be processed by a merchant more than one time!!! I found this out the hard way.
It seems that a "single use" card can be "hit" up to FOUR times by the same merchant for things like multiple ship orders, or SUBSCRIPTIONS!!!
Since the free trial is considered a subscription, the merchant was able to "hit" the card again 19 days after the first charge of 99 cents (for the free trial offer).
THE WAY AROUND THIS is to log on to your PayPal account and CLOSE the SECURE SINGLE USE CREDIT CARD as soon as it has been charged the first time for the 99 cents!!! (On PayPal, just click on the menu item on the right side of the page that says "PayPal Plugin", then there will be new menus on the left side that will enable you to view secure cards and close any open ones)
Since the card was a "single use" card, you have done nothing illegal or wrong by closing this card. You have not violated any terms of agreements or any other convoluted "fine print" that the scammer has made you agree to in the free trial offer.
I assume other bank/credit card companies may have similar types of secure single use credit cards, just check out if they can be processed more than once by a merchant. Then see how to close them as soon as the first charge for the free trial comes in.
Good Luck, and if we do this right, we can put these scammers out of business, because they won't be able to exist selling their product for 99 cents and wasting time trying to collect from dead credit cards.
Pass this info around, the more who know how to defeat these opportunistic bastards, the better!!! |
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30th of Sep, 2009 by 
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