Smilox Extra Soft Toothbrushes (comparable to Nimbus)
I recently re-ordered this item b/c I have gum disease. It's soft and does not make my gums bleed. When I received it, I immediately could tell that it was different as my gums hurt and started to bleed. When I contacted the company and told them that I think they shipped me the wrong item. Smilox has a similar item called the Ultra Soft Toothbrush, which is sold on their site for a dollar less and is not described as being comparable to Nimbus toothbrushes. They told me that both the Smilox Extra and Ultra are the same toothbrushes. So if this is true, why am I paying more for the same toothbrush...and WHY are my gums suddenly bleeding? When I explained this to the company, all they said was that I could return any unused products at my own expense and that I would be charged a 15% restocking fee.
What kind of shady business is this? Customer service is unprofessional and immoral.
Counterfeit not legitimate
Don't rely on the warranty. It's all fake. Directing to this email *******@denmat.com.
Smilox.com is not a legitimate website with authorization to sell items from Denmat. If you buy a Rotadent Procare tooth brush for more than $100 +, the item won't last 6 months. It's not worth. Denmat who has ownership could not help me with my complaint neither. Forget about it if you don't want to waste your money!
teeth whitening kit
Ordered a teeth whitening kits thinking it would be a good idea to have some "custom trays" that mold to your teeth. That's a joke, they are like mouth guards you used when playing sports in high school and do not work as described. As the other reviews stated, Smilox makes it very difficult to get in touch. Their 800 number only allows you to leave a message and if you submit a complaint via their website, they do not take any measure to touch base with you. I should have read these reviews prior to ordering to better understand the type of company they are. After reading these reviews and not receiving any response to my phone call or email, I decided to call my credit card company and start a dispute process with the amount charged. Interestingly enough, the credit card has a different phone number for them which appears on the statement. With the credit card company on the line, I tried to call that number and it states can't leave a message and hangs up on you. Once the credit company started the dispute process, a company has 15 days to respond. Imagine my surprise when a day later my credit card was refunded... no notice or contact, just my refund; which is fine with me since that is the resolution I was looking for. Interesting that once "their funds" are put on hold, they can immediately remedy the situation. Will not purchase from this company again.
Is Smilox legit?
Smilox earns 68% level of Trustworthiness
Good Credibility Notice: Smilox rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.
The age of Smilox's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Smilox.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smilox.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Smilox.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The smilox.com may offer a niche product or service that is only of interest to a smaller audience.
- Smilox protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Smilox. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
They sold me a defective product
Ordered a toothbrush from Smilox and it didn't work! I wasn't able to find their contact phone number so I sent them a message via their online form and asked them to contact me as soon as possible. They replied with a short message and said "no returns and refunds".
I tried to explain that their product did not work, but they didn't actually care!
I lost my money and couldn't use my new toothbrush.
That kind of service is absolutely unacceptable. They sold me a defective product and refused to take any responsibility. Never again!
I do not recommend doing business with Smilox!
I wish I have checked the reviews before doing business with Smilox.
Ordered a toothbrush from this website and received an incorrect one. I immediately contacted Smilox hoping to get a replacement but there was no reply. Tried to contact them via their website but they did not respond.
I checked everywhere but was not able to find their phone number. Such a scam.
I do not recommend doing business with Smilox!
They charged my card immediately but I haven't received my order
Well, it has now been 18 days since I ordered my product through Smilox. They charged my card immediately but I haven't received my order. They requested that I give it a few more days and that they have not had a problem with USPS thus far. I cannot track my order as suggested by Smilox. I emailed them yesterday and told them if I didn't receive my order within a few days, I would call AX and stop payment. They did respond in a timely fashion apologizing and that they would send out again. I'm not sure if this is a stalling procedure or if they really will re-ship. Nothing should take this long!
I purchased a Humming Bird Flosser from Smilox.com and they substituted the item with a dearer flosser without informing me.
When I complained I was told I was informed about this a t the time of purchase - I wasn't and they don't seem to have a returns policy on their website.
Got my teeth whitening strips as ordered but what they neglected to mention was that these strips were supposed to be refrigerated. Since they were sent regular postage they were out in the heat for several days. I can't return them since Smilox has a no return/no exchange policy. Something they also neglected to mention until AFTER I had paid for the order. :/
I want o speak to a live person, please. I looked at page 1 of my order and realized I never finished copying page 2. This may be the reason I have not received BreatherX since placing my order last weekend. Look forward to a response.
Money charged and no product received
Avoid. Purchased a Sonicare, they sent me a shipped notification, CHARGED my card and when I contacted them a week later saying that the UPS tracking site did not show an update, they told me to wait 2 more days. I pressed them on the issue and they admitted that the item was backordered and would not even ship until 2 weeks from now.
well did you ever receive the product or not? the heading of your article says you didn't, but the content of your article just says it was delayed...which is it?
Overview of Smilox complaint handling
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Smilox contacts
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Smilox phone numbers+1 (888) 263-2050+1 (888) 263-2050Click up if you have successfully reached Smilox by calling +1 (888) 263-2050 phone number 0 0 users reported that they have successfully reached Smilox by calling +1 (888) 263-2050 phone number Click up if you have UNsuccessfully reached Smilox by calling +1 (888) 263-2050 phone number 7 7 users reported that they have UNsuccessfully reached Smilox by calling +1 (888) 263-2050 phone number+1 (800) 965-9728+1 (800) 965-9728Click up if you have successfully reached Smilox by calling +1 (800) 965-9728 phone number 0 0 users reported that they have successfully reached Smilox by calling +1 (800) 965-9728 phone number Click up if you have UNsuccessfully reached Smilox by calling +1 (800) 965-9728 phone number 10 10 users reported that they have UNsuccessfully reached Smilox by calling +1 (800) 965-9728 phone number
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Smilox headquarters31878 Del Obispo 118, San Juan Capistrano, California, 92675, United States
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They charged my card immediately but I haven't received my orderOur Commitment
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