SmileCare Dental reviews and complaints 1
View all 31 complaintsSmileCare Dental - Dental malpractice and billing fraud
These people mishandled my dental care and are now billing me for work that they told me was covered by my insurance. Their staff was unprofessional and incompetent and now they sent me to collections for $300 that I was told was covered under my insurance. They told me it was approved but didn't actually get it approved and billed me over six months later for it and in the process of my complaint they said they would take care of it (or at least investigate it) but instead ignored my calls and sent me to collections instead. I have no problem paying my bills as long as they are MY BILLS properly accrued.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Service of Smilecare on 3701 Bernard St. dirty very dirty carpets, walls, broken and old equipment. rude/incompetent/insensitive/ghetto company 5 months waiting for full set of dentures!!! completely ignorantElevating the Voice of the Consumer
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Could not agree with you more! They sent me a bill for $465 for services that my insurance had paid for! I sent them copies of the payments and statements from my insurance company showing that they paid. They told me I was correct, but I had to speak to their corporate office. I sent the info to them and one year letter I received a collection letter from them! That negatively impacted my Excellent credit score just when I was trying to purchase a home! I don't know how this place is still in business! They are not even BBB accredited!
I can't believe that I have bills after a few years later. They already sucked ~12, 000 USD from me and my insurance. Where do I start for a fraud billing?
let take smilecare out of business
they made a right partial that has never fit properly and now they are refusing to fix it. they billed my insurance and my care credit account. i highly recommend that you never go there. i was on my third dentist by the time i left. i have file a complaint with smile care, the dental board, and with my insurance company. i had to pay $40.oo to get a copy of my dental file. they get you going and coming. i hate them and i hope my complaint is not for nothing
I went to SmileCare to get a deep cleaning procedure done and apparently they found cavities and needed to fill them in. Fine, I said. But I want the silver ones because I am not paying extra for white filling that will not even be on the visible teeth. Also declined the desentisizing irrigation whatnot that they offered for the deep cleaning because it was not covered. How is it that when I opened an email from Aetna do I find out that I was being billed by an "Ivan Berger" and not SmileCare? This now results in Aetna saying I went out of network so I must pay near $700! I have been trying to contact their corporate insurance billing department for 2 weeks and have not received any answer to my request of fixing the billing to show SmileCare and not some random dentist. Argh!
I complained to BBB and they are ware of it and still not taking of the problem. I would consider a lawsuit but i am so infamiliar with the judgmental system.
The same billing issues have happened to me. They are horrible and unprofessional. They need to be investigated and possibly lose their liscense. A class action law suit would be nice.
I have exactly the same problem with this company. They performed a service that I never agreed to and then they charged me. After numerous phone calls they said they will take care of it. Six month later they sent me to a collection agency and posted it to my credit report. My credit score dropped from 740 to 680 because of that. I would do everything to expose their shady business. There must be a oragnization or autority that can help people to deal with fraud companies like that.
I went to them in 2008 to get a tooth removed, my insurance covered it is what they told me. Went again in 2009 to get another removed. Insurance covered it they told me. About 2 weeks later I get something in the mail saying my insurance didn't cover all the expenses and owe $50 for the procedure done in 2008! Went in there and complained told me that this is all I owed. Paid the stupid $50 and left. Its 2010 and I just got 2 more bills from them saying I owe $40 for the procedure done in 2009 and another saying I owe $30 for the procedure done in 2008!
Not to mention they tried to pull this one thing on me where they left me a voicemail saying "this message is for ... confirming your appointment tomorrow. If you cancel or miss your appointment you will be charged and you have until 3 o'clock to cancel the appointment." I was soo upset after hearing this I called and yelled at her saying I never made any appointment and her response was "Oh the computer automatically schedules everyone for there checkup appointments and you're due for a checkup." I was like NO take me off that stupid thing I don't ever want to go to you guys again!
I don't really know what I should do about these bills that just came in the mail yesterday for procedures done 2 years ago.. probably just throw them away
All of this has me really scared ! Last week I took my kids in for a cleaning and was told both of my kids needed braces and it was in my best interest to get them done that same day ... So I worked out a payment plan and let me do the braces ! The next day stuff was falling out of my kids mouth, the brackets were becoming detached and 1 wire broke ! I called and they said well your kids must have ate something hard or drank soda ! They hadnt eaten anything cuz they were in pain.
They said they cant see my kids for two wks because the ortho dept is out till then !
I read my contracts fine print and it says that even if I choose to go to a different dentist I am responsible to pay for the entire amount of the treatment ! IM SO SCREWED RIGHT ?