SmartStyle
reviews and complaints

The lady that cut my hair had been cutting hair for one year which should have been thr first red flag. The advertised sign said "$15.50 for shampoo & cut" Well midway through my haircut, it came to me...she didnt wash my hair and she is cutting it bone dry! So I asked her, "since you didnt wash my hair do I get anything off since its $15.50 for a wash AND a cut?" She chuckled and said no. She got to my bangs and I specifically told her NOT to go too short because we can always take more off. Then I showed her that I wanted them to my eyes. (They were originally to my chin) I also told her I use the "side sweep" style. Once I noticed she was cutting them straight across, I also noticed she cut the middle section of my bangs down to about 1.5 inches! Needless to say, I told her how horrible it looked and started to tear up. She didnt charge me.

Went to Smart Style in Ottawa, Il. Someone told me they have new staff and seemed to be better than before. I did not was really disappointed with them but I wanted to give them another shot. I wanted some highlights (Black/Platinum), I showed the stylist a picture of what I wanted, I believe a picture said more than words. The result was awful, my hair ending being orange/yellowish, nothing even close of what I asked for. I asked the manager if she could fix it, but instead she gave me the excuse that I already had another hair color. She was rude and didn't offer an apology. The stylist has no training, no experience and do not know any techniques about highlights. They were races and rude, the Manager has no customer service skills at all. The most surprising of the already awful experience was that instead offer me a solution, and an apology, the manager had the guts to charge me for the no service and no good result. I called their customer service to complain but they really do not care about making sure the customers are satisfied. Don ever go to Smart Style Salon! This was my worst hair experience! Pictures will tell you how bad they are!

I have been to a Smart Style salon in Colorado and they have given me good cuts, but they are in Walmarts and in the rural area it is over 60 miles away, so I very seldom go there. I was visiting New Mexico and a Walmart was down the street so I stopped in to have my hair cut and permed.

The stylist, to give her more credit than due, cut my hair so poorly it looks like a kid did it while I was a sleep. The spiral perm hasn't lasted a week even though I didn't wash it and used the products the "stylist" sold me. I gave her a $20.00 tip to boot. At the time it was wet and dropping as I left and I couldn't tell how terrible it was or how it would dry, and of course I didn't know it would be gone before I got home to Colorado.

The customer service has not been very responsive, telling me it will take several days for them to decide if they will refund my money or give me a credit. Why would i want to trust them again. Sadly, they probably have good stylists working for them, but a bad experience has made me question ever trusting them again. And my rural location has made a redo difficult.

Why can't companies hire quality people, pay them to do their jobs and give consumers what they pay for?

I was in the smart style salon located at my local Walmart last weekend to get a hair cut, I had an accident with a box color hair product Already feeling embarrassed by the color ( a mix between bright red and orange..oh and a few major shades of blonde and brown) I decided cut about 80% of my hair. I was taken very quickly and insulted just as quickly. Having the hairstylist tell me if I had added a shade of green, I could be Rainbow bright! If that didnt make me feel already bad enough I had to have her partner insult me by touching my hair and saying "oh my god, how gross", "that's nasty". I was on the brink of tears and I looked over at my teenage son who had accompanied me and he mouthed "its OK mom". I cleared my throat and sat there listening to her insult me, asking me if I was proud of my hair color, "does anyone actually like the color" "you should just shave your head".She continued to tell me how badly my hair was damaged and that I should just shave my head bald and start all over, look a new hair style that will create a shaved look on the back and longer on the sides if I don't want to go completely bald or maybe I could look at buying some of the products they offered and pray that it works. I was so scared that my hair was going to fall out that I didn't know what to say, so I paid the price and even gave her a 5 dollar tip! I went home more shattered than any person could ever feel. My husband took it upon himself to make me an appointment with a well known salon here in town to see what their opinion would say.
After explaining my horrifying experience with the Walmart salon, the hair expert (and that's what she was!) told me to not shave my head, to not even give that a second thought. She told me that I would need to fix my hair and even corrected the hair cut the previous stylist gave me! I will never go to back to your salon and I will ensure to tell anyone i can to never deal with that establishment!

Smart styles in great falls runs a sweat shop! after starting my career at Reggis smart styles, i noticed very quickly i was being used and worked like a modern day slave. All the while the manager promising me i was being trained for manager, for she was to retire.quote... so, as I worked harder and harder topping the required service totals per two week period, she began treating me like crap! All the while telling another employee they were being trained for manager position. I couldn't stand it anymore, I called corporate and said we need to talk or ill put in 2 week notice. Next day middle of shift, general manager calls mine says 2 weeks notice accepted! Not only was I saddened by my treatment, i feel disenchanted as a stylist now! The stress and lies flowed far more freely than I could bare.

I also got a very bad cut from walmart salon. The sign read cut and style. I left with a wet head. I had told her three different times how I wanted my hair cut. She cut three different times and never got it. I have never had this problem before. I have cried and been laughed at. I am going to find someone who can fix it today. I had very long hair before I entered there and it is up to my neck now. She wouldn't let me watch while cutting. I will NEVER go to one again and I will tell everyone I can how bad a cut I got.I should have know when she asked if I would pay in cash. I gave her a $20.00 bill. When I she stopped cutting she went in the back and didn't come out for a long time. I figured she was finished because she took the cape off. When she came back I ask about the drying she said I couldn't use it. What ? My husband just took my arm before I could get mad. He walked to the cash register so she could give our change and she then went to the back part again. My husband followed her and told her she must need it so just keep the change. We both know that money never made it to the cash register. I was traveling so I cannot go back there, but I will call and complain.

I also got a very bad cut from walmart salon. The sign read cut and style. I left with a wet head. I had told her three different times how I wanted my hair cut. She cut three different times and never got it. I have never had this problem before. I have cried and been laughed at by my husband. He told me that I was ugly and he was ashamed to be seen with such an ugly women. He wanted me to go somewhere else and get it fixed so he would not feel ashamed to be seen with me. I am going to find someone who can fix it today. My husband wished me good luck and said that I would need it. That perhaps if I am lucky he would find me beautiful again if he drank a six pack.I had very long hair before I entered there and it is up to my neck now. She wouldn't let me watch while cutting. I will NEVER go to one again and I will tell everyone I can how bad a cut I got.I should have know when she asked if I would pay in cash. I gave her a $20.00 bill. When I she stopped cutting she went in the back and didn't come out for a long time. I figured she was finished because she took the cape off. When she came back I ask about the drying she said I couldn't use it. What ? My husband just took my arm before I could get mad. He walked to the cash register so she could give our change and she then went to the back part again. My husband followed her and told her she must need it so just keep the change. We both know that money never made it to the cash register. I was traveling so I cannot go back there, but I will call and complain.

Smartstyle reminds me of lowlife telemarketers that scam people. They "forget" to mention you have to pay extra for things most salons don't charge for until you're facing the cashier. Adding conditioner while washing, blowdrying, and styling do not come with the "Wash & Cut" ad they promoted. I'm truly at a loss of words to describe how devastated I was to get home and see it! I had to dry my hair at home because I couldn't afford the extra charges. The length of my hair was originally at the middle of my back. I only wanted the layers trimmed. Now, it's barely to my shoulders. The layered look I wanted turned into a single, uneven layer that looks like a chin-length bob all around my head. The layer underneath the "bob" is longer, and very thin. It's the same appearance of Carol Brady's mullet look, only thicker. I can honestly say it's the worst haircut I have ever had. I'm so disappointed with the horrible mess the stylist made of my hair. It's embarrassing to go out in public now. I hate explaining what happened to my hair to others. Although some stylists are inexperienced, this one had nearly 15 years of experience. She ruined my hair and I had to pay for it. I can only hope that someone reads this before they have to pay for their own ruined hair. While awaiting my turn, many potential customers left because of the long wait. The stylists were swamped and cranky with each other and robot-like to customers. I will NEVER, I repeat: NEVER make that same mistake again! Total waste of money and time. Be warned!

I experienced the worst haircut style I've ever recieved in my life, at the Smartstyle salon inside the Walmart store in Chickasha Oklahoma. I had never been to a Smartstyle Salon before but I was in a hurry. Once I entered the salon my first impression was very negative, the place was filthy, stains on the wall, and an odor. I should have left at that point. I was approached by a middle aged "stylist" who instructed me to sit down at the chair where it says "Rhonda" and she would be right with me. Rhonda was wearing a cover that they put on you when they cut your hair, and her hair was soaking wet and pulled up into some sort of a bun, she apparently was in the process of getting her hair styled as well. I explained to her how I wanted my hair styled and she said ok. During the process of cutting my hair she hit my scalp several times with the clippers so I have marks all over my head now. After several minutes she spun me around where I could see myself in her mirror and I said "oh my God stop cutting my hair." She had cut my hair so short it may as well had been a bur cut. It was in no way near what I asked for. After telling her that she said, "well I didn't hear you." So, I guess if she didn't hear me she just gave me the style she wanted to give me? Anyway I am now too embarassed to go out in public. I contacted the store manager, Dave, and told him I wanted to make a complaint on Rhonda and after telling to him my experience Dave stated "there must have been a misunderstanding because she's been here for over a year." I've also left a voice mail at Dave's Boss' number at Smartstyle Salon Headquarters and waiting for their response. I am voicing my complaint because I would hate for someone else to have the same experience at the above mentioned location.

I worked for SmartStyle for three months. I loved the job at first, it was my first salon job so I felt like I finally was starting my profession after being out of school. The other stylists all seemed great and I felt like I would be there for a long time. I was never told of any issues but was brought into the backroom before starting one of my shifts and was fired with reasons such as too many redo haircuts, I know of two redo haircuts that was more on the side of the client being difficult than me not giving a good haircut. I had numerous occasions that the client would take my card as well as receive good tips for the majority of the haircuts I performed, if I was such a terrible stylist why would clients request me or tip me more than they needed to? The management told me upon letting me go that I was never warned or notified of this because they were trying to "help" me. It seemed like it was more personal than anything, there are so many things that now stand out as red flags to me.

During my three months of being employed by SmartStyle I experienced:

1) A salon manager that would come to work to do paperwork in the backroom in pajama pants (if you're a manager you dress the part regardless of whether you are taking clients)
2) Foul language by the stylists
3) A manager that would leave the store without the books being balanced upon closing.
4) A manager that would complain about me being too friendly but then wonder why she didn't receive tips and complain about it after the client left the salon
5) My clients being stolen if they called into the salon when I was not scheduled to work instead of the other stylists giving them a day to call back when I was working.
6) Open toed shoes or sneakers being worn by management and other stylists when the form upon being hired clearly states the guidelines towards this.

It clearly displays poor management, I'd hope that corporate wouldn't allow such behavior but this manager has been at the location for over a year and has yet to face any type of punishment for her actions. I'm not coming on here to cry because I lost my job, actually now that I look back at the experience and other complaints found here I'm happy that I no longer work in that environment. I simply wanted to put my review here so that other stylists that may be looking for a place to start out or work at know what I experienced.

It official I quit Smart Styles already, could not work somewhere that wants you to be there working but off the clock when not busy, but still there answering the phone and doing laundry and salting merchandise. Because you know that if you don't bring in what is an amount of money that's impossible you may really lose your job " but don't let no one know your doing all theses thing off the clock" Or that you are working on each other off the clock when one of you know you need to be on the clock. It ok as long as you know, I really know but wink wink I don't. I hate lying Hippocrates, and refuse to work under those reasonings . When you are at work 40 hrs. because you are scheduled to be there. Then you have to be clocked out for 30 min intervals or for hours. Some times as much as 28 hrs a week while still remaining there and clocked out. Being scheduled for 40 hrs and clocked in only for 23 while still answering the phones and ring merchandise up under the other employees number because you sold it but not clock in is illegal. Sham on you SMART STYLES and on you Arleen the salon manager when you are required to be at work 40 hrs a week and bring home $568. Every two week thats less then $6.25 an hr. wise up stylist you are worth far more... and yes I am going to tell the world!

Sham on you SMART STYLES and yes I am going to tell the world! When you have to be at work 40 hrs. And only make $530. every two week that's less then $6.25 hr. and I believe that the higher up knows this is going on..

I am not coming back. The stylist there, that I liked, and trusted, trashed my hair, knew she did it, tried to camouflage that so I wouldn't notice, burnt my ends, then had to cut it. Made like she didn't notice, because it was late in her shift. Called me yesterday, asking me why I didn't come back! Am I stupid? Then, after I told her, didn't even offer to correct it! I'm pissed! And more upset about the audacity, and lack of caring

I've work there for about three Mon's. and worked a lot of over time, was not payed for any. They are so misleading, when it comes to who to call when there is a problem.There was no manager in store, there was a fill in from Head Start, from time to time.The D.M. you could never reach, much less get him to return a phone call.They make it so hard to figure out how you are payed, even they can't explain it .No wonder these salon's are barley open.Who even knows what there hours of operations are, they sure don't post them.

Never go there! chamblee 30341 location. OMG, i went there for a perm. My hair was at ear length, just like a nice bob. The hair stylist (Roz) told me that my hair was dull and that some strands were lifeless so i should get a cut. Having short hair already, i was skeptical but decided to go ahead and let her "Trim it" as she said. I went home with my sides length looking the same and the back completely chopped off. I have holes in my head in the back. How can a stylist cut your hair so short (in the back only) so that you end up with holes inside. I had to wear a wig and I will for a long time. Just imagine how bad it looks. My boyfriend told me that looks like a kid took a razor and cut the back of my hair. It looks really bad and now Its gonna take me months to grow it back to where it was. Im pissedddddddddddddd!
Seriously never get a haircut there, If you care about your hair.

After going there, for a usual salon visit... I was given a stylists that (unknown to me) was a recent graduate from Beauty School and High School. I wanted a trim and ended up in the chair for OVER TWO HOURS! Five inches were cut out of the back of my hair and an experience stylist had to take over & re-do everything! I had been growing my hair long, for religious beliefs, and only wanted the very long, straight hair to be evened-up. Instead, I came out of the salon with a shorter 'shaggy' cut.
The experienced stylist did not charge me and did offer an apology.
However, I think that it is essential that NEW Grads. get identified. She was Horrible!

I went to Smart Style in Buford, GA at a WalMart center and had my hair washed styled and trimmed. My hair is natural and the young lady informed me that she specializing in natural hair. I made a(n) appointment for the young lady to do my hair, and her name is Lex at the salon, after getting my hair done on Wednesday, Friday my hair was fuzzy and I contacted the stylist and informed her about my hair, and she stated that she would do it over, ok that was fine but then she calls back and states that she would not be able to do it. Then the text messages come in about her not going to refund me my money. So I call corporate and then they are rude even there, this is a company and if an employee does not do what they are suppose to then you need to make sure they know what they are doing the customer service line told me that the stylist did my hair personally so she can no do anything and they will not repeat themselves, this is not acceptable it was done in the salon but because she asked for cash they can do do anything about it. PLEASE DO NOT GO TO SMART STYLE THEY DO NOT SUPPORT WHAT THEIR EMPLOYEES DO AND TAKE CARE OF BUSINESS! THE EMPLOYEES ARE VERY RUDE!