This is the email I sent to their CS department asking for them to mai me a refund:
"I was picking up some product at your 3250 Sardis Church Road Buford (E), GA 30519 salon today. While I was patiently waiting for the stylist to finish cutting someone's hair I saw a special posted:
"2 for $28 US / $35 CAN Biolage, amplify or sleek.look Liters / Litres Save up to $22 US/ $38.90 CAN"
I thought I had picked up the right sizes until the stylist rang me up. The two products were $14.95 & $14.00 - so they were not the ones on special. When she got off the phone I asked her if the large bottles (liters) were the same price as the ones I bought. She went over to the sign, misread it & said that I had the ones that were on special. I asked her to ring them up because I was certain she was mistaken. Instead of ringing them up, she kept looking at the monitor and said she "looked them up on the discount list, and they're not on there."
I was mad that she wouldn't just ring them up as I politely asked. There was one other customer waiting, but I had already waited almost ten minutes while she was cutting someone's hair.
I felt very disrespected - and now I feel cheated. With gas prices what they are & given the fact that I am not buying this product in a mall, but a WalMart - I am obviously concerned with the extra cost of driving back to a place were the staff are so unprofessional to ask for a refund which I may or may not get. "