Complaint Rating:

Company information:
AT&T
Indiana
United States
www.att.com

I was out of cable for 42 days. I had numerous techs., managers, and my local energy company out several times. I was stood up on several different accounts by techs. and dispatch to come out to my house to fix my problems. I was told that they could not fix the problem and that I needed to close my account. SO I DID. I got a call from att 1 week later and was told that the problem was fixed. So I asked what was the problem: some teenage boy found a TV by the dumpster and hooked it up. That was killing my signal. So, they led me on and told me that they would give me my package back at a much cheaper rate. I was paying $99 cable, $30 Internet, $50 for my phone. They took it down to $79 cable, $20 Internet, $40 phone. $40 dollar saving/ month, first month free and a discount of an extra $20 for the first six months. That was all fine and dandy. So I went for it. Just like any other person would. Well my problem is that I canceled my account with a bill for $127.00 and I was told that I would have a total of $420.00 credits. For being stood up, taking 4 days off work (through out) the 42 days and all other things horrible that at&t causes US. Well this was on 7/9/08. I was told that I would have a CHECK for $293 after my final bill was cut in 7-10 days. I called back on 7/21 to find out when my check would be available. They told me that the check would cut with the final bill...which would cut on my NEXT billing cycle (not 7-10 days) on 8/1/08. I asked why I was told it would be 7-10 days and they told me the CUST. SERV. REP. worded it wrong. I said fine and called back 8/1/08 and the check was still not posted. I asked what was taking so long and they said that it takes a few days to post to the account. Then I was told that it was not in fact a $293 check to be mailed to me. That it was a total of $293 in credits... MINUS the $127. so a check would be mailed for like $108. I was mad and asked to speak with a manager and was told one would have to call me in 24-48 hours to solve my problem. I called back a week later and asked to talk to a manager and was told one was not going to call because there was nothing that could be done. Their exact words were...WE GAVE YOU ENOUGH! A MANAGER IS NOT GOING TO GIVE ME $420. WHY WOULD THEY GIVE ME THAT MUCH FOR ME TO SIT AT HOME AND DO NOTHING WHILE A TECHNICIAN DID ALL THE WORK. I asked to speak with a manager to have that called reviewed and was told one would call me in 24-48 hours. I called back a week later w/ my attorney on the phone. (which was my sister). Need less to say I got the manager. I opened with why did I wait 2 weeks to talk to a manager that was to call me in 24-48 hours. She said that there was no note to call... either time! So I went through the whole story and asked for the tapes to be reviewed. She said my check was in "processing" and it would be here in 7-10 business days. It is now 8/29/08 and still no check. I really do have an attorney now, the tapes will be subpoenaed to our court date on 10/17. That is my night mare with at&t that has been going on for almost 4 months now.

SO DROP AT&T NOW> BEFORE YOU GET SCREWED!!!