Sleep Number
reviews and complaints

Paid $3000.00 for this bed. When company sent men to install, it was installed wrong. We had to correct this. Then, the air controller went out; they replaced. this one went out and had to be replaced again. We began getting the trench affect; where my husband & I had to sleep on our side, in our own trench. The middle of the bed was the "hump" so couldn't sleep next to each other. Their customer service replaced more parts and it did the same thing. Then, they told us there wasn't anything else they were going to do, so we were stuck with it. We wanted to return it after 30 days, only to find out, we had to pay ALL the shipping expenses to return it. The warranty had to be read like a lawyers book. Couldn't be understood until we needed to use it. They are not the kind of company to do business with. Had to go out & buy a new bed. And of course, the foundation does not come with the mattresses; it is bought separate and made by a whole different company so when this goes bad, it's another whole hassle. Today, this bed is in the top of our barn for the birds to sleep on. And if they could talk, bet they'd complain too. There went my $3000.00

My husband and I purchased our sleep Number bed a year ago. We spent $1500 on it. That was one the worst $1500 we ever spent. We tried and tried to find our numbers. I would find mine then my husband would find his, I would roll down hill. It didn't work for us to sleep together well at all. I myself slept in my recliner and slept so much better. I advise no one to waste their money on it.

I bought a sleep number bed because of the adjustable sleep setting and the 30 in home trial. Well the bed wasn't all they said it would be. The sides are made of cheap foam that sinks in when you sit on the side and will wear out soon. Sometimes the bed says it is at a certain number, say 35, but when you go to lower the setting it turns out it was actually at a 50. My husband and I rolled toward the middle at night whether or not the other was in the bed, and when I called to arrange a return and told customer service the problem they told me they have an air chamber they can send to fix that. Well if it is an established problem, shouldn't it come standard and you not force people to call and complain about it? It is basically just an air mattress with a pump that has a pad over it. The warranty they advertise says 20 years, but read the small print. They only fully guarantee it for 2 years. The rest of the time is pro-rated. If you don't have more than 2 years of confidence in your product, well neither do I. We read complaints about mold on the air chambers and when we broke the bed down I found a big spot of moisture even though we bought the mattress protector for $200, so the moisture couldn't have come from the surface of the bed, it must have origionated within the bed itself. I called after just 10 days to arrange a return and was told that I am required to keep it the full 30 days even though I have bought a new mattress that is on my bed already. I recommend against it.

We bought our mattress (The Sleep Number) in 2005 from Sleep Train and payed $5000. We thought that it was the mattress we were looking for. They did a great advertising and confirmed us regarding the comfort of the mattress. It was sold with 20 years of warranty. For about two years it was fine, but then we have been having constant issues . The mattresses kept loosing air. We set it for 90 before we went to bed, but by the time we woke up, both sides lost air gradually. I started having major back ache, and called their customer service. Few times, they replaced our air chambers, then air pump box, but no use! We wanted to give it back since it had a warranty, they refused. So, twenty years warranty does not mean anything!
I asked for a technician to come to our home and fix the problem, they did not have one. They could only give you instructions on the phone to find the issue. But, still don't work. Then, they offer you some pieces and convince you that it will work better. They sell you and charge you for shipping. The result; useless!
My bottom line is, it has been an expensive junk! ripp off!
They just lie in their ads.

Sales at local Select Comfort in Okemos, MI too programmed and mostly interested in selling product. This led to important oversight in fitting current to bed frame, even after detailed clarifying questions.

Called Call Center to remedy and had to lead them to the solution. Requested some help with lowering price since it was problem at sales, but had to pay full price of $175 for more parts. Even after very detailed clarifying questions they sent the wrong solution.

Called local sales to remedy. They were helpful, but next solution shipped to location closed on weekends. Since I needed bed assembled I called Art Van for solution.

Despite repeated requests with Select Comfort for "customer satisfation" remedy, the best I got was a refund on stuff I didn't need - except still had to pay shipping.

If I could have returned bed for full refund that would have happened, but the bed I got could only be returned for another Select Comfot bed.

Way too much hassle!

A horrible bed! At 28 years old I should not, and have not ever had regular back pain, until i slept on this bed. there is a 30 day money back guarantee, however the salesperson told me "it will probably take at least a few weeks to get used to your new mattress". I took me a week to get around to setting up my bed, I work 7 days a week, so by the time the "getting used to phase was up, so was my 30 day money back guarantee period. I called the company after about five weeks and was told by two different people there was nothing they could do about the "sleep number" changing on its own, the sloping to the center, or my general discomfort. I asked to speak to a manager, who was an arrogant, impolite jerk who had no desire to help me. In the end they sent me a thin foam pad to solve the problems... needless to say this did nothing! I have since called them so many times that i have finally got them to send me a new zipper something or other mattress. this is a horrible bed and would not advise anyone purchasing it. I wake up with back pain every morning, have to adjust my setting every night, and wake up on the wrong side of the bed every day. It is an air mattress, the same thing used for camping with an air pump attached to it and some cheap foam covering it. I feel like an idiot for not realizing i was spending thousands of dollars on an air mattress. Seriously don't buy this bed!

The Xmas gift that never arrived... I purchased an expensive select comfort bed a few weeks before Xmas and was told that I would get it by Xmas. I was also told that someone would call me within 7-10 days with a delivery date. I called the store after two weeks and was told 3 times to call the delivery warehouse. I gave them the benifit of the doubt and gave them a few more days. On the 3rd week I called the warehouse to ask when they would be delivering my bed and was told that they attempted to contact me, which they did not that my bed would now not be delivered until 12/29 and if I wanted my money back in which I paid in cash, that I would have to contact customer service and they would send me a check that could take 5-7 days to receive. OMG.. I am so unhappy with this service. 10 min to take my money but 5-7 to get it back. Nobody attempted to compensate me for my inconvience nor did after complaining to the sales guy did he ever return my call. I had to escalate to the corporate office. Talk about terrible service! So as you can see. I am totally pissed off right now and if I have to write a bad review everyday I will.

Select Comfort advertise that you can have the best night sleep when you find your select number. Select comfort charges $159 for delivery & setup. They offer a 30 night sleep trial and if you don't like the mattress you can send it back for a large fee of $199 I bought the mattress August 2010 after 30 days of sleeping on the mattress I called to return the mattress. Select comfort asked why I was returning there mattress so I told them that my wife & I kept rolling into the middle of the mattress. Select comfort told me they could send me at no cost an insert to place in the middle of the mattress. So we tried the insert, but didn't help and they gave me another 30 nights to test out the mattress. After the additional 30 nights I called and told them I wanted to return there mattress. Select comfort offered to reduce the price of the mattress, but I refused there offer and wanted to return it. They informed me that the return would cost me $199 if they sent someone over to pick it up. They told me they could send me 4 return labels at $29 each and I could ship the mattress back myself. I agreed to do it myself, they told me if I could put all of the parts in less then four boxes they would refund me $29 for each label not used. I stuffed all of the mattress in 3 boxes and return the 4th unused label. They refunded me all of my money minus the delivery fee of $159 & return fee of $89.97 save you money and hassles and buy a regular mattress and avoid paying $250 in fees for a crappy mattress.

I have had severe pain in my back and legs for some time. After paying so much for the set, I did not have the finance to purchase another. However, I had been having serious bouts with allergies. Found that this set has mold in it. I have STOPPED sleeping any more in this bed. WHAT CAN I DO TO FILE A COMPLAINT AGAINST THIS COMPANY? They have advertised this bed as the best, and my experience is that is NOT what they have claimed it to be..

Puchased a bed and am trying to send it back after 10 days of sleeping on the bed. The company will not allow me to send the entire bed back but only the mattess and then only if it is perfect and if we pay a higher cost to ship than we paid to receive!

If you don't use their expensive shippers they won't give you a full refund!

Omaha sales people are only after the sale and don't want anything to do with you after the fact - - -

Waste of good money - - - don't purchase scam
Scam
Scam
Scam!

We purchased a sleep number bed and they told us we could use for 30 days and if we did not like it we could return the bed -

Well - you cannot return the bed only the mattress and then they hassle you. . . The bed does not sleep well and the customer service is terrible!

Very unsatisfied - go with a regular mattress!

Do not buy a sleep number bed it is a scam. . . . . . . . . Sales people in omaha only after the commissions!

Sleep Number Beds:

I love my CA King bed but you should try to improve your sheets! I purchased 2 sets; the set I hate is the 310 thread count because they WRINKLE SO BADLY. Have you thought about partnering with a company like The Company Store to produce your sheets? They are in the business of selling a wonderful selection of high thread count sheets. I sure won't buy your 310 sheets again. Also, just because I needed CA King sheets doesn't mean I have King pillows. I gave the pillow cases away. Please be more flexible.

M. Brennan

I bought a king-sized "Sleep Number" bed in 2006 on QVC. This bed is sold in malls all over the U.S. as "Select Comfort." QVC gets them in mass at a discounted price and then can pass the discount on to the public. I do not hold QVC guilty for the way I, and apparently hundreds, or thousands of others have been treated by Select Comfort. However, as a long-time, regular customer of QVC, I would ask that their buyers go on the internet and read all the complaints against Select Comfort and the horrific treatment by Select Comfort of the people who had spent a great deal of money on these cheaply made beds. In my case, it began as a simple failure of the LCD display on the wired remote. It quit working, so I couldn't tell what number it was on. I called Select Comfort to ask about getting a new remote. They told me I would have to buy a new pump, as the old wired LCD (only 4 years old) was discontinued and that I would have to purchase a new pump and WIRELESS remote. I thought this was all covered in the warranty. The warranty is essentially WORTHLESS! I ended up paying $150 for a new pump and wireless remote control. The pump was identical to the one I have that was still working; however, Select Comfort told me I had to buy this new pump. When I unzipped the cover on the bed in order to remove the tubing from the old pump and put in the tubes for the new pump, the cheap, plastic zipper that closes the cover around the bed broke! (It's happened to a lot of people ... I checked on the internet.) When I called to tell them about THIS problem, they THEN wanted $249 for "my" 36% of the cover, and they would cover it at 64%. If you do the math, that means that cheap cover with a plastic zipper cost nearly $1, 000! I am not much of a seamstress, but I think I could probably MAKE a better one for under $25.00! And I certainly would not put a cheap, small plastic zipper on a nearly $2, 000 bed! Just wanted to warn anybody who might be considering buying this expensive piece of junk! I live in DREAD of the NEXT problem I will have with this bed. At some point you have spent enough money to buy a Mercedes Benz! I will just quit and buy a well-made conventional mattress. But I sure hope I have enlightened some people NOT to enrich Select Comfort anymore by buying their horrible beds!

Non-existant customer care. Sales people mis-represent conditions and factory takes no remedial action. Response is "you should read the contract before signing". Bought a bed in Utah while traveling. Sales person stated sale was about to end. Informed him we wouldn't be returning to our Florida home for 2 months. He said 30 day trial would begin when we arrived home. Everything was returnable during the trial period. Called today to inform Select Comfort of the beginning of my trial period since I would be back home in 5 days. I was told my trial period was over and even if it wasn't, the base was not returnable since it was "a factory close out". I threatened to return the unopened boxes and told it would not be accepted. Told them of salesperson's representations to which they responded "I must have misunderstood him". My wife and I had salesman repeat his statements before signing. It appears that the sales staff is permitted to say whatever it takes to close the deal without fear of management oversight.
Here I am as a new customer who has yet to sleep on their bed and I am totally turned off. This is NOT A CUSTOMER ORIENTED COMPANY. If you value service, shop elsewhere.

After a few months of complaining to one another "we seem to be sliding toward the center of the bed", we pulled the top cover today to find what appears to be water stains around the perimeter and large wet spots on the air bladders. When looking at the lateral supports, it's clear they are bending at the center which appears to be the cause of "sliding". I'm calling Select Comfort's customer service line tomorrow to hear what they have to say. My opinion is warranty has nothing to do with defective products, which these issues fall under. I'll post the results later in the week.

5085.00 sleep Number cal king matress, going flat, getting no help from select comfort warenty dept, getting ready for lawsuit time, after a major back sugrey i purchased this matress for the above amount, thought i got the best, i am in full time pain now do to the failing product, not like you can just run out & buy another for 5grand, how do you fix it, the manufacturer says 150.00 to replace the pump, BS, where is the service dept, must be the maytag man, not doing anything either,

fk sleep number, see ya in court, any one want to join me. [protected]@yahoo.com

Just a little bit of help for those of you with a problem with a new SC bed. I ordered it, I hated it and was stuck for 30 days. I tried to get the email address of the CEO, Mr. William McLaughlin, but it was cleverly hidden in the corporate website never to be unearthed. But thanks to a creative mind, I found his email address and got rid of the piece of crap earlier than they were insisting I would have to keep it for. They didn't budge on the shipping and they have you because any other method, short of driving it to MN. (by the way not where it came to me from) was better than double the cost of their RMA number.
But I have a new bed and I am sleeping like a baby.

I had tried the old corporate trick of first name followed by a period and the last name and that didn't work. I got to thinking about corporate charity donations and hit paydirt.

Mr. William McLaughlin CEO email address is frank.[protected]@select comfort.com. Hard to believe the deceit here but I got a phone call response within one day of sending the email and the money was refunded within 2 days of receipt of the bed in MN.
I remain wild about that experience and will be glad if this email broadcast generates tons of ticked off people to email him. SC deserves all the nasty letters they get for their unscrupulous tactics.