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2.0 267 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 267

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Newest Sleep Number reviews & complaints

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5:07 pm EDT
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Sleep Number replacement part

I brought the bed 3 years ago and now it seems like I'm stuck with it. The problems are the electrical parts, complicated set up, moving it, overpriced and lack of help from customer service. My remote is giving me trouble now it controls the sleep number. It will cost me to replace it and I also have to pay for shipping and handeling. I don't know how I am going to move the bed since the matteress is made of foam rubber and a bladder that inflates which is attached to an electrical pump. It is a pain to set up. There is no way I can do it by myself. The frame which is the heaviest part is not covered by warenty and when I wanted to give it back, they would not move the frame so because I paid 3000 for it, I kept it. It isn't that comfortable on any setting anyways. I would like to get rid of it but don't know how and get an normal decent bed. Buyer Beware, this company has high pressure salesmen.

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James Raymond
Papillion, US
Sep 19, 2012 9:55 am EDT

We recently purchased a Sleep Number bed. The bed seems OK. But the issue is the installation of the bed. The lead technician had five months experience and the other individual was completely unfamiliar with the installation procedures with installing/building up the bed. Upon the completion of the installation of the bed. I begin inspecting the components of the bed. I was shocked to find (a) many loose bolts on the silhouette, (b) leg brackets not tight. (c) stripped plate nuts where the technician crossed threaded the bolts, (d) several over torque bolts. I contacted customer and I got a phone message saying sorry for inconvenience of the service. Did not talk to me personally. Warning on customer service. Bad! Papillion, Nebraska

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7:24 pm EDT
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Sleep Number bed is a rip off

no customer service after you purchase the bed which you wouldn't need if the product wasn't such a piece off junk. Stay away save your money everything people posted is true just a lumpy air bag awful since the beginning total fraud!

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Susanyc
Waverly, US
Feb 18, 2014 1:40 pm EST

Nothing more than a air matress with a pretty cover ! What a rip off company! They souls sell these for less than 300 dollars then they might be worth it ! For camping that is! Don't waste your money people!

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pobarjenkins
Minneapolis, US
Mar 29, 2011 8:24 pm EDT
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They're glorified air mattresses.

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7:30 pm EDT
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Sleep Number bed is no what they advertise

Paid $3000.00 for this bed. When company sent men to install, it was installed wrong. We had to correct this. Then, the air controller went out; they replaced. this one went out and had to be replaced again. We began getting the trench affect; where my husband & I had to sleep on our side, in our own trench. The middle of the bed was the "hump" so couldn't sleep next to each other. Their customer service replaced more parts and it did the same thing. Then, they told us there wasn't anything else they were going to do, so we were stuck with it. We wanted to return it after 30 days, only to find out, we had to pay ALL the shipping expenses to return it. The warranty had to be read like a lawyers book. Couldn't be understood until we needed to use it. They are not the kind of company to do business with. Had to go out & buy a new bed. And of course, the foundation does not come with the mattresses; it is bought separate and made by a whole different company so when this goes bad, it's another whole hassle. Today, this bed is in the top of our barn for the birds to sleep on. And if they could talk, bet they'd complain too. There went my $3000.00

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6:12 pm EDT
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Sleep Number lousy product

My husband and I purchased our sleep Number bed a year ago. We spent $1500 on it. That was one the worst $1500 we ever spent. We tried and tried to find our numbers. I would find mine then my husband would find his, I would roll down hill. It didn't work for us to sleep together well at all. I myself slept in my recliner and slept so much better. I advise no one to waste their money on it.

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2:28 pm EST

Sleep Number not what it is cracked up to be

I bought a sleep number bed because of the adjustable sleep setting and the 30 in home trial. Well the bed wasn't all they said it would be. The sides are made of cheap foam that sinks in when you sit on the side and will wear out soon. Sometimes the bed says it is at a certain number, say 35, but when you go to lower the setting it turns out it was actually at a 50. My husband and I rolled toward the middle at night whether or not the other was in the bed, and when I called to arrange a return and told customer service the problem they told me they have an air chamber they can send to fix that. Well if it is an established problem, shouldn't it come standard and you not force people to call and complain about it? It is basically just an air mattress with a pump that has a pad over it. The warranty they advertise says 20 years, but read the small print. They only fully guarantee it for 2 years. The rest of the time is pro-rated. If you don't have more than 2 years of confidence in your product, well neither do I. We read complaints about mold on the air chambers and when we broke the bed down I found a big spot of moisture even though we bought the mattress protector for $200, so the moisture couldn't have come from the surface of the bed, it must have origionated within the bed itself. I called after just 10 days to arrange a return and was told that I am required to keep it the full 30 days even though I have bought a new mattress that is on my bed already. I recommend against it.

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12:14 am EST
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Sleep Number air leeks out

We bought our mattress (The Sleep Number) in 2005 from Sleep Train and payed $5000. We thought that it was the mattress we were looking for. They did a great advertising and confirmed us regarding the comfort of the mattress. It was sold with 20 years of warranty. For about two years it was fine, but then we have been having constant issues . The mattresses kept loosing air. We set it for 90 before we went to bed, but by the time we woke up, both sides lost air gradually. I started having major back ache, and called their customer service. Few times, they replaced our air chambers, then air pump box, but no use! We wanted to give it back since it had a warranty, they refused. So, twenty years warranty does not mean anything!
I asked for a technician to come to our home and fix the problem, they did not have one. They could only give you instructions on the phone to find the issue. But, still don't work. Then, they offer you some pieces and convince you that it will work better. They sell you and charge you for shipping. The result; useless!
My bottom line is, it has been an expensive junk! ripp off!
They just lie in their ads.

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pobarjenkins
Minneapolis, US
Feb 06, 2011 5:47 am EST
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Warranties rarely mean full refund. I'm sorry you're having such a difficult time. That must be quite a disappointment.

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12:46 pm EST

Sleep Number poor service

Sales at local Select Comfort in Okemos, MI too programmed and mostly interested in selling product. This led to important oversight in fitting current to bed frame, even after detailed clarifying questions.

Called Call Center to remedy and had to lead them to the solution. Requested some help with lowering price since it was problem at sales, but had to pay full price of $175 for more parts. Even after very detailed clarifying questions they sent the wrong solution.

Called local sales to remedy. They were helpful, but next solution shipped to location closed on weekends. Since I needed bed assembled I called Art Van for solution.

Despite repeated requests with Select Comfort for "customer satisfation" remedy, the best I got was a refund on stuff I didn't need - except still had to pay shipping.

If I could have returned bed for full refund that would have happened, but the bed I got could only be returned for another Select Comfot bed.

Way too much hassle!

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1:03 am EST
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Sleep Number horrible bed

A horrible bed! At 28 years old I should not, and have not ever had regular back pain, until i slept on this bed. there is a 30 day money back guarantee, however the salesperson told me "it will probably take at least a few weeks to get used to your new mattress". I took me a week to get around to setting up my bed, I work 7 days a week, so by the time the "getting used to phase was up, so was my 30 day money back guarantee period. I called the company after about five weeks and was told by two different people there was nothing they could do about the "sleep number" changing on its own, the sloping to the center, or my general discomfort. I asked to speak to a manager, who was an arrogant, impolite jerk who had no desire to help me. In the end they sent me a thin foam pad to solve the problems... needless to say this did nothing! I have since called them so many times that i have finally got them to send me a new zipper something or other mattress. this is a horrible bed and would not advise anyone purchasing it. I wake up with back pain every morning, have to adjust my setting every night, and wake up on the wrong side of the bed every day. It is an air mattress, the same thing used for camping with an air pump attached to it and some cheap foam covering it. I feel like an idiot for not realizing i was spending thousands of dollars on an air mattress. Seriously don't buy this bed!

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Renzo M.
Ladera Ranch, US
Feb 27, 2015 1:35 pm EST

I bought an King size I8 which costs me north of $9, 000 and when I called to return it at day 30 of their 100 day supposed trial period is that the base which costs half of the total cost is non-refundable. They force you to stay with a horrible air mattress and the base does not work with other mattresses because of size differences. I thought I was buying a luxury item but instead got screwed... PLEASE DO NOT BUY THIS BED... their 100 day trial is FALSE ADVERTISING!

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10:45 pm EST

Sleep Number bad service

The Xmas gift that never arrived... I purchased an expensive select comfort bed a few weeks before Xmas and was told that I would get it by Xmas. I was also told that someone would call me within 7-10 days with a delivery date. I called the store after two weeks and was told 3 times to call the delivery warehouse. I gave them the benifit of the doubt and gave them a few more days. On the 3rd week I called the warehouse to ask when they would be delivering my bed and was told that they attempted to contact me, which they did not that my bed would now not be delivered until 12/29 and if I wanted my money back in which I paid in cash, that I would have to contact customer service and they would send me a check that could take 5-7 days to receive. OMG.. I am so unhappy with this service. 10 min to take my money but 5-7 to get it back. Nobody attempted to compensate me for my inconvience nor did after complaining to the sales guy did he ever return my call. I had to escalate to the corporate office. Talk about terrible service! So as you can see. I am totally pissed off right now and if I have to write a bad review everyday I will.

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4:25 pm EST
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Sleep Number very high delivery & return charges

Select Comfort advertise that you can have the best night sleep when you find your select number. Select comfort charges $159 for delivery & setup. They offer a 30 night sleep trial and if you don't like the mattress you can send it back for a large fee of $199 I bought the mattress August 2010 after 30 days of sleeping on the mattress I called to return the mattress. Select comfort asked why I was returning there mattress so I told them that my wife & I kept rolling into the middle of the mattress. Select comfort told me they could send me at no cost an insert to place in the middle of the mattress. So we tried the insert, but didn't help and they gave me another 30 nights to test out the mattress. After the additional 30 nights I called and told them I wanted to return there mattress. Select comfort offered to reduce the price of the mattress, but I refused there offer and wanted to return it. They informed me that the return would cost me $199 if they sent someone over to pick it up. They told me they could send me 4 return labels at $29 each and I could ship the mattress back myself. I agreed to do it myself, they told me if I could put all of the parts in less then four boxes they would refund me $29 for each label not used. I stuffed all of the mattress in 3 boxes and return the 4th unused label. They refunded me all of my money minus the delivery fee of $159 & return fee of $89.97 save you money and hassles and buy a regular mattress and avoid paying $250 in fees for a crappy mattress.

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pobarjenkins
Minneapolis, US
Jan 04, 2011 4:30 pm EST
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This is a common practice among mattress sales. When you return a mattress, it can no longer be sold as new (nowadays, it can barely be sold at all due to the health risks of bed bugs and the like). They are still losing money even though they didn't refund your fees. They absorb enough of the loss themselves, and you should at least be responsible for what you paid just because you didn't like it.

Though I do agree the delivery fee was a little steep, you clearly knew about it beforehand. Did you offer to pick it up? And why should they refund the delivery when you return it? The men that do deliveries do not work for free.

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12:58 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sleep Number - select comfort garbage

I bought this garbage. I'm extremely embarrassed to let anyone I know, what I bought. Worse yet what my wife thinks of me. All because I bought this SN bed crap. I have literally thrown $2000+ in the garbage. They will not take this crap back. They stole my hard earned money. I hate all of them, even the name select comfort sleep number bed. I truly hope...

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1:09 am EDT
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Sleep Number mold and back leg pain

I have had severe pain in my back and legs for some time. After paying so much for the set, I did not have the finance to purchase another. However, I had been having serious bouts with allergies. Found that this set has mold in it. I have STOPPED sleeping any more in this bed. WHAT CAN I DO TO FILE A COMPLAINT AGAINST THIS COMPANY? They have advertised this bed as the best, and my experience is that is NOT what they have claimed it to be..

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11:36 am EDT
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Sleep Number bad product

Puchased a bed and am trying to send it back after 10 days of sleeping on the bed. The company will not allow me to send the entire bed back but only the mattess and then only if it is perfect and if we pay a higher cost to ship than we paid to receive!

If you don't use their expensive shippers they won't give you a full refund!

Omaha sales people are only after the sale and don't want anything to do with you after the fact - - -

Waste of good money - - - don't purchase scam
Scam
Scam
Scam!

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1:35 pm EDT
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Sleep Number bed is bad and company won't take back

We purchased a sleep number bed and they told us we could use for 30 days and if we did not like it we could return the bed -

Well - you cannot return the bed only the mattress and then they hassle you. . . The bed does not sleep well and the customer service is terrible!

Very unsatisfied - go with a regular mattress!

Do not buy a sleep number bed it is a scam. . . . . . . . . Sales people in omaha only after the commissions!

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pobarjenkins
Minneapolis, US
Oct 07, 2010 10:38 pm EDT
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Of course sales people are after commission.

Anyways, I'm sorry you hate your bed, but my sister purchased a sleep number bed and absolutely adores it. It's not a cheap bed.

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3:24 pm EDT
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Sleep Number fabric of sheets

Sleep Number Beds:

I love my CA King bed but you should try to improve your sheets! I purchased 2 sets; the set I hate is the 310 thread count because they WRINKLE SO BADLY. Have you thought about partnering with a company like The Company Store to produce your sheets? They are in the business of selling a wonderful selection of high thread count sheets. I sure won't buy your 310 sheets again. Also, just because I needed CA King sheets doesn't mean I have King pillows. I gave the pillow cases away. Please be more flexible.

M. Brennan

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10:33 pm EDT
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Sleep Number cheaply made — horrible treatment by select comfort

I bought a king-sized "Sleep Number" bed in 2006 on QVC. This bed is sold in malls all over the U.S. as "Select Comfort." QVC gets them in mass at a discounted price and then can pass the discount on to the public. I do not hold QVC guilty for the way I, and apparently hundreds, or thousands of others have been treated by Select Comfort. However, as a long-time, regular customer of QVC, I would ask that their buyers go on the internet and read all the complaints against Select Comfort and the horrific treatment by Select Comfort of the people who had spent a great deal of money on these cheaply made beds. In my case, it began as a simple failure of the LCD display on the wired remote. It quit working, so I couldn't tell what number it was on. I called Select Comfort to ask about getting a new remote. They told me I would have to buy a new pump, as the old wired LCD (only 4 years old) was discontinued and that I would have to purchase a new pump and WIRELESS remote. I thought this was all covered in the warranty. The warranty is essentially WORTHLESS! I ended up paying $150 for a new pump and wireless remote control. The pump was identical to the one I have that was still working; however, Select Comfort told me I had to buy this new pump. When I unzipped the cover on the bed in order to remove the tubing from the old pump and put in the tubes for the new pump, the cheap, plastic zipper that closes the cover around the bed broke! (It's happened to a lot of people ... I checked on the internet.) When I called to tell them about THIS problem, they THEN wanted $249 for "my" 36% of the cover, and they would cover it at 64%. If you do the math, that means that cheap cover with a plastic zipper cost nearly $1, 000! I am not much of a seamstress, but I think I could probably MAKE a better one for under $25.00! And I certainly would not put a cheap, small plastic zipper on a nearly $2, 000 bed! Just wanted to warn anybody who might be considering buying this expensive piece of junk! I live in DREAD of the NEXT problem I will have with this bed. At some point you have spent enough money to buy a Mercedes Benz! I will just quit and buy a well-made conventional mattress. But I sure hope I have enlightened some people NOT to enrich Select Comfort anymore by buying their horrible beds!

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11:24 am EDT
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Sleep Number poor customer service

Non-existant customer care. Sales people mis-represent conditions and factory takes no remedial action. Response is "you should read the contract before signing". Bought a bed in Utah while traveling. Sales person stated sale was about to end. Informed him we wouldn't be returning to our Florida home for 2 months. He said 30 day trial would begin when we arrived home. Everything was returnable during the trial period. Called today to inform Select Comfort of the beginning of my trial period since I would be back home in 5 days. I was told my trial period was over and even if it wasn't, the base was not returnable since it was "a factory close out". I threatened to return the unopened boxes and told it would not be accepted. Told them of salesperson's representations to which they responded "I must have misunderstood him". My wife and I had salesman repeat his statements before signing. It appears that the sales staff is permitted to say whatever it takes to close the deal without fear of management oversight.
Here I am as a new customer who has yet to sleep on their bed and I am totally turned off. This is NOT A CUSTOMER ORIENTED COMPANY. If you value service, shop elsewhere.

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Eugene Kaptur
, US
Jan 13, 2016 3:06 pm EST

As a Sleep Number customer for over 12 years I can say that from a Customer Oriented company Sleep Number has DROPPED to a company only interested in SALES, NOT SERVICE! Still waiting after more than two weeks for the MISSING PARTS due to them using THREE small pieces of Scotch TAPE to seal a base box weighing more than 50 pounds! Complete cretins employed by this company! Waited 1 hr and 45 minutes to talk to a person, counting down from customer #26, when I reached #1, the phone answered and then CUT ME OFF! Went online for a CHAT, waited 1 hr and 15 minutes, at last chat started, told the person my problem...he said "What do YOU expect me to do about it, you have to CALL Customer Service!" Yes, a completely useless company when it comes to Customer Service! Still doing without my bed awaiting the parts LOST when the box wasn't sealed properly...YES they process your CHECK FAST, but that's when the Customer Service ENDS!

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jmjldy
26512 Tampico, US
Jun 03, 2011 6:26 pm EDT

Now you havent' tried the product (which we love), I agree with you on the customer service issue. Sleep Number has to come down from the clouds and realize that customer service is number one in sales and retaining customers. The product can be ok but if you have excellent customer service people will keep coming back. As I mentioned in my post my husband and I will not use them again. Sorry about your troubles with them, I wish you the best.

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5:22 am EDT
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Sleep Number lousy sleep, does not do what it says

All of these mattress should be recalled. They are terrible. They don't do what they advertise. It definately is false advertising, Ours is 6 years old and when we started having trouble with the pump and losing air we called and they gave us a list of stuff to do to check it. My husband is 73 and I am 72 we can't be moving a king size bed like it weighs 30 lbs. Needless to say it still is the way it was when we called 6 months ago. Every morning we wake up with a back ache because the bed loses air during the night and it starts out at 50 and is 25 in the morning. You wake up sleeping in a hole which is hard to get out of. Bad, really bad. We were at the mall yesterday where we bought it and there were people in the store looking at them. Any time we see customers in there store we go in and complain to make sure they hear our complaints so hopefully they won't be taken in like we were. I wish some one would start a class action lawsuit because this is what it needs to stop them. If I had the funds or knowledge to do so I would.

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2:13 pm EDT
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Sleep Number rotten product

After a few months of complaining to one another "we seem to be sliding toward the center of the bed", we pulled the top cover today to find what appears to be water stains around the perimeter and large wet spots on the air bladders. When looking at the lateral supports, it's clear they are bending at the center which appears to be the cause of "sliding". I'm calling Select Comfort's customer service line tomorrow to hear what they have to say. My opinion is warranty has nothing to do with defective products, which these issues fall under. I'll post the results later in the week.

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sleepnumberjim
Columbia Heights, US
Jun 28, 2010 4:03 pm EDT

Hi, I work for Select Comfort in customer service. I’m sorry to hear about the issues you’re experiencing and we’ll be glad to assist you with your bed. Rolling to the middle can be the result of differences in height, weight and preferred firmness settings. We have solutions for this. Your bed has a twenty-year limited warranty which protects you against any failure of material or manufacturing. I’m not sure what you mean by “lateral parts, ” but please give us a call so we can discuss the names of the various components and ensure we’re “speaking the same language.” Customer Service can be reached at [protected].

Best regards,

Jim Freund

Select Comfort Customer Service

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6:59 pm EDT
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Sleep Number defective product

5085.00 sleep Number cal king matress, going flat, getting no help from select comfort warenty dept, getting ready for lawsuit time, after a major back sugrey i purchased this matress for the above amount, thought i got the best, i am in full time pain now do to the failing product, not like you can just run out & buy another for 5grand, how do you fix it, the manufacturer says 150.00 to replace the pump, BS, where is the service dept, must be the maytag man, not doing anything either,

fk sleep number, see ya in court, any one want to join me. [protected]@yahoo.com

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Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

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Use this comments board to leave complaints and reviews about Sleep Number. Discuss the issues you have had with Sleep Number and work with their customer service team to find a resolution.