Skechers USA
reviews and complaints

I had purchased a pair of sketches lite sneakers. I put them on when I got home and walked around my house with them on for a couple hours. I then began to feel that they hurt my feet and I would not be able to wear them for my job. It was really hard for me to get back to the store to return them because my full time job as a mother to a 9 month old baby and my full time job in retail. And not to mention the fact that I live an hour away from this store. When I finally got a chance to return them I was told I couldn't because the return policy is 30 days and I went back 31 days. I was a day late. I didn't ask for my money back, I just wanted to get the ones that I knew I would be able to wear that were much more comfortable. But now instead of having comfortable sneakers to wear to work, I am out $54 and have a brand new pair of uncomfortable sneakers still in the box. All because the manager wouldn't exchange them a day late. I've worn sketchers sneakers for work for about 15 years now. But now that I've had such a bad experience with the service at your store I don't think I will be purchasing sketchers anymore. If I didn't want to try a different / lighter sneaker I never would have had this issue. But those are the worst for being on your feet for 13 hours a day. I really hope you can accommodate me in anyway. All I want is to have a comfortable pair of sneakers, not ones that will sit in a box . Thanks .
Sincerely,
Very unhappy customer

Terrible customer service. I ordered a pair of shoes (which took 4 days to send in the same state), didn't fit so I sent it back.
2 weeks I haven't heard anything, no refund nothing, today the shoes arrive at my door saying they are worn and won't take them back. I called them and they said the logo INSIDE the shoe was peeling so therefore it is worn. Regardless of the fact the shoes are completely new, absolutely no sign of wear besides apparently the inside sole logo. I asked if it was possible it was sent to me that way because I obviously wouldn't think to look if a logo is in tact INSIDE the shoe before I try them on. The rep Edith said it was impossible that it would be sent that way. As if companies don't have defects. I asked if they have pictures of the shoes in the condition it was sent to me. Edith got snippy and said we don't take pictures when we send them, we take them when they are returned.

I have never heard of such an absurd reason for refusing a return. It's like they received them and tried to find any reason to refuse the return.

I called back and asked to speak to a manager and they said they would email me within an hour for a 2nd quality check or something like that. They never sent it. I didn't even get to speak to the manager.

I have been a customer of Skechers for 7 years buying shoes every year, I can't believe the way I was treated. Will never buy from Skechers again.

I bought a pair of Sketcher's sneakers for my son in September 2010. By January, I found that the sole was falling off his sneakers. The guy at the shoe repair place said they were made with water soluble glue and it would be $20 to fix it, which is ridiculous for a $40 pair of shoes. I can't figure out who to ask for my money back. The outlet store in Waterloo, NY that we got the shoes at said they wouldn't take them back after a month. They told me to contact sketchers.com, but it looks like the website only takes returns for shoes bought on their website.

I am writing to inform you of a very negative customer service experience at the Skechers store in Tysons Corner Mall in Tysons Corner, VA. I purchased a pair of twinkle toes skechers for my 7yr old daughter from this store on 9/14/11. On 10/4/11, I discovered the one whole side of one of the shoes had lost its thread and separated completely from the shoe - this is beyond normal wear and tear. I asked the store to exchange the shoes because they were defective, or offer me a discount on a new pair. I was told very rudely by the manager (Tasha) that I could be lying about the purchase date/location - even though I had the shoes in the original box that she could scan, and I could produce my credit card invoice showing the purchase (I do not have the original purchase receipt). I had actually witness this store do an exchange for defective shoes for another customer on the day I was buying these shoes! I did not expect to be treated so rudely and offered no assistance! The manager (Tasha) then dismissed me with an 800-number and turned her back to me. I would like to be able to exchange these shoes at this store.I do not believe the one side of your shoes should fall apart within 3 weeks.

I bought some Skechers (Twinkle Toes?) from JC Penney for my daughter to start the 2011 school year off. One of the shoes has already stopped lighting up and we are only 1 month into the school year. I tried returning them to JC Penney but had no receipt. The manager of the store INSISTED I had to have my credit card (which I promptly shredded when received - I only signed up for the credit card to get the discount). I asked if they could use my driver's license or something to retrieve my card information and they said no. Fine! Went home, called the Corporate office and they insisted they could've used my driver's license #. It's sad JC Penney does not properly train their MANAGERS or they train there managers purposely so customers just give up on returns. NOTE TO SELF (AND TO OTHERS): Make it a point to keep all receipts for at least a year! Then there should be a no hassle return and make you and your family's life easier. Or you could just op to take the loss... Kristi F

I purchased my 6 year old daughter a pair "Twinkle Toe" Sketchers shoes two months ago. There were for "school" only, not play shoes. They are destroyed and falling apart. She has never, ever, worn out a pair of shoes. All the glitter and shiny stuff is gone, the pictures have rubbed off. The rhine stones are falling off. The top of the shoe has completely detached from the tongue of the shoe and the soles are coming unglued from the toe. These shoes have been spot cleaned by hand but not washed. I am so disappointed with these costly little shoes. She is now wearing her "Old" Nike's which look brand new next to this 2 month old shoe, which I bought in September at Kohl's for $44.99. My husband told me not to let her wear them anymore in October because they looked so ragged.

The durability of the shoes are non existant. They are so cute but I can't buy them for my (3) kids because I can't replace them every two months when they tear up. I have contacted Sketchers about this and I am waiting for a reply.

In January I purchased a pair of shoes from the Skechers in the Twelve Oaks Mall in Novi, Michigan. Upon returning home I realized I was sold 2 different size shoes. Unfortunately, I live over an hour away so could not return immediately to take them back. Upon returning to the store, I was told I could not return them because it had been longer than 30 days since the purchase. I would have gladly kept the shoes in the first place if they had been the same size. I am quite disgusted with the customer service at this store. I had to wait 15 minutes before someone even asked why I was at the front counter, and this was after I had to yell to the back store room to ask if there was someone available to help me. I was told to wait for the manager who took another 5 minutes. I continued to wait, then was told I could not return the shoes. I asked the manager why not as the mistake was yours, not mine. She repeated the same info to me about it being past 30 days and said I should have called immediately upon realizing the shoes weren't the same size. I didn't realize a call would have fixed this, and this was not written on my receipt. I couldn't have returned the shoes any sooner anyway. The manager was impolite and clearly did not want to be troubled with my dilemma. She proceeded to process a credit before I agreed. I have no desire to use a store credit or ever purchase this brand again after how I was treated in their store. I've been wearing these shoes for about 12 years now, my husband and daughter wear them as well. I will never purchase this brand again. They've definitely lost a very loyal customer. I have NEVER been treated this poorly by a business in my life. I really thought Skechers was one of the better businesses out there, but I was very very wrong. I've been sure tell every single person I know about this, as well as ones I don't.