Sixt reviews and complaints 471
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this is a rental car ripoff par excellence
This is a rental car ripoff par excellence! The online rental information makes it look like a real upfront operation with everything disclosed clearly for the consumer on the website. The problem comes when you go to pick up the reserved car and find out that the third party liability insurance they say is included in the price will cost you nearly more than twice the cost of the entire car rental! A compact car that online is around $20.00 per day comes to $60.00 a day because the insurance they say is included is not included at all. The people at the desk were very nice and the service person called the head office and spent quite a bit of time talking to supervisors to try to get them to honor their website offer, but to no avail. They lie upfront to get you in and then try to add $1200.00 on top of your rental once you're there! Colossal ripoff and false advertisement! If you see Sixt Rental Car run fast the other way and save yourself some grief!
If they'd told me the truth from the git-go I wouldn't have any complaint whatsoever; I just wouldn't have wasted my time fighting traffic to find them, let alone making my wife sit for the better part of an hour while I tried to make them honor their website offer. My wife, who is in a great deal of pain with cancer, didn't need the grief nor did I.
please never rent from them, they are scammers
I rented a car from Sixt and when I went to pick it up at the location that was given to me, that location was closed down and out of business. Thank god I had a phone to call them and they told me to go to a different location and when I got there, they didn’t have a car that I registered for. So they gave me a different car and when I left, my GPS broke in the middle of France, so I got lost in the foreign country, so I had to find a store and buy a new gps. After I returned back to my country, I saw that they charged me a cancellation fee for no show, when in fact I did show, it’s only because I didn’t get a car from the location that I had originally, when that location was closed down.
I also got charged another 2300 for charges that are not explained. I’m trying to contact customer service in France for the past two weeks and no one returns my phone calls or e-mails. I called British customer service and they said they could not help me, only French ###s could, who do not return my messages. So I’m out over 2500 in additional charges, and the car was returned in perfect condition. And also when I picked up a car from French location, the tank was not filled up, it was in fact almost empty, so I had to fill up on my own account. Please never rent from them, they are scammers.
My name is Gary Coughlan, I am the U.K Customer Service Manager. I am very sorry to read about your experience with us France and that you did not receive the correct support from my Team in the U.K. Please could you forward some details to gary.coughlan@sixt.com I will personally check this issue for you.
Best regards
Gary
horrible customer service
I rented a car from SIXT and when I went to pick it up at the location that was given to me, that location was closed down and out of business. Thank god I had a phone to call them and they told me to go to a different location and when I got there, they didn't have a car that I registered for. So they gave me a different car and when I left, my GPS broke in the middle of France, so I got lost in the foreign country, so I had to find a store and buy a new gps. After I returned back to my country, I saw that they charged me a cancellation fee for no show, when in fact I did show, it's only because I didn't get a car from the location that I had originally, when that location was closed down. I also got charged another 2300 for charges that are not explained. I'm trying to contact customer service in France for the past two weeks and no one returns my phone calls or e-mails. I called british customer service and they said they could not help me, only french ###s could, who do not return my messages. So I'm out over 2500 in additional charges, and the car was returned in perfect condition. And also when I picked up a car from french location, the tank was not filled up, it was in fact almost empty, so I had to fill up on my own account. PLEASE NEVER RENT FROM THEM, THEY ARE SCAMMERS.
The complaint has been investigated and resolved to the customer’s satisfaction.
When booking online, I was asked if I was going to take the car out of the UK (yes) and where (France). I was given an estimate of £450. When I went to pick up the car, I was asked for a surcharge of 80% so the fee was now over £800 - foreign use surcharge. I asked why I was asked about foreign usage during the booking process if it was to be ignored in the quotation. Only answer I got was 'we advise you to read the T&C where the surcharge are outlined'. If I am asked the question and the surcharge is outlined in the T&C then why not outlining the cost in the estimate provided? I have since been in touch with Sixt and they have now changed their story to not being able to estimate the surcharge at the time of booking as they depend on the model being allocated. But the surcharges are pretty well detailed in the T&C and surely I would prefer to see an quote with an estimate for the surcharge than no surcharge at all - when they know there will be one?
Additionally the quotation was presented as a lump sum and some parts of the documents were not written in English (think it was in Hungarian)
Their booking algorythm is totally flawed and I dont know if this is by design or by default.
Other things - they have since then sent us a loyalty card - although we have a dispute with them?
I had rented four seater a convertible in Nice airport two months before arrival. My wife picked up the car at night, the staff said everything was in order. When I saw the car I realized it was a two seater convertible of a much lower class than we had rented, with the contract for the premium priced car! When questioning the staff on this, we have not received a response after one week of calling every day. The manager is on holidays... None of the staff gives a damn about the customers.
We rented a car for 6 days from Sixt in Ireland some 6 weeks ago that had been prepaid through our travel agent. When the car was picked up the collison and theft insurance had already been accepted (not by us) the Sixt representative explained it was included and that all I had to do is initial, no explaination was given on charges (as they were included) and no other insurances were accepted.
By the way the car was rubbish, scratched, dented, on route we were worried we wouldn'r get back to Dublin.
Low and behold 1 week later we note that $750 had been debited from our credit card, no invoice was sent, the money just taken out.
Consequently, after 5 weeks of investigating we finally find out that this debit was for insurances accepted.
Our chances of recouping this money are minmal so please beware with the Sixt car rental company where ever you may be, never accpet what they say and read the fine print...better still never rent from them, ever!
As a footnote we rented a car from Hertz for 3 weeks in Germany, went to Chezch Rep, Poland and never had a problem...what you pay for is what you get.
Hello,
My name is Marie and I am part of the UK customer service deparment for Sixt.
Please can you provide me some further details such as your reservation or if you do not have this information the date of rental an the main drivers full name to enable me to locate your hire and look into this further for you.
My e-mail address is marie.white@sixt.com
Kind Regards,
Marie
wrong charging
Dears;
Contract#[protected] 0
I've rented a car from Frankfurt Airport on the 3rd of October 2009, at 16:43. The lady in the office told me that there is no drop off fees, as it's a french car, and the renting contains 300 MILES not Kilometers, and accordingly i toke my decision on renting the car, with the ammount 157, 18 EUR
When i delivered the car in Paris, i was surprised that the total charge is 417, 50 EUR, that was including Drop off fees, (although it's a french car rented from Germany) and later in paris Sixt office, i knew that it's 300 Kilometers and not 300 Miles as the lady told me in Sixt office in Germany!
in additional to that, there are around 100 EUR of Loss damage Waive(per day) 22.68 EUR + Base Excess Waiv(per day) 13.44 EUR + Premium location 20.00% of 58, 47 EUR ! all that was NOT mentioned on the first contract! and i found that in the contract of Paris! Do you usually have 2 different contracts for each rented car?
and after all, although i delivered the car in a FULL TANK, i was charged for 20 EUR for the fuel !
Customer service in france is REALLY bad, all what they say, is talk with the German customer service as the contract was made in Germany!
I Really do not understand that! and i need my money back as soon as possible!
Mostafa Hassan
+[protected]
Telecommunications Engineer
Vodafone Egypt
The complaint has been investigated and resolved to the customer’s satisfaction.
sixt has customer service department??
I rented car for 4 days on my holiday in South France from Nice Airport. 3rd day of running, someone break driver side window and took all stuffs I kept in the car including luggage and mobile phone and one of friend's passport. It happened so quickly and even I was around the car but didn't realised.
I called police and had to stay few hours there to make report. After all I contacted to Sixt accident/emergency hotline and reported what happened to the car and asked for replacement car or repairing of the window. They gave me two options to choose.
First one, they can send a mechanic to repair the window but I have to pay all the cost on site and it will be around 400-500 euro. Second option is I have to drive back to the station where I pick the car without window. At the time This incident happened about 300 km away from ?Nice airport. I couldn't believe what they said. I tried to call many different numbers but ended up with same person and eventually she got annoyed with me.
I just decided to drive to Nice without window - it was pain and it was lucky at least weather was nice.
When I got back to the Nice airport, I passed the police report to a manager of the station and he said Sixt might not charge for the excess. I complained about car replacement but all his excuses are "BECAUSE OF SUNDAY, WE COULD NOT DO ANYTHING!"
After all, I got back to UK and few days later Sixt sent an invoice and realised they charged me 600 euro for the car repairing. And the damage report includes some damages that I didn't aware of. I sent few complain emails to the email address shown on the invoice and even I complained to the Sixt website about all these issues but no one turned up to respond. I am still waiting there respond. been already 2 weeks...
Never go with SIXT...
The complaint has been investigated and resolved to the customer’s satisfaction.
i have big issue with Sixt too, their car doesn't work and I was in the middle of France with nobody just load of cows! And when I called their sixt assistant number and told them my GPS location they said they can't see it on the map! I don't know if they are stupid or they just don't care! they did nothing to help and told me the call the police! What a police can do with my borken car? at the end I still have to pay in full! plus my phone bill, hotels, taxi etc. They just don't care!
When I made it back home, I called them and after spoke with 4 to 7 people on the phone that speak no english, but they told me they can. And they told me they have NO customer service phone number! The best I can do is write to them at cs-holidaycar@sixt.de This is the only way to contact them if I have an issue. Further more when I return their replacement car to Zurich airport, that "Bi**H" at the front desk said, she doesn't know S**T, if I have any bill to claim or anything.. don't talk to her, write to the CS department. What a serivce!
Btw, they will read your mail (when they feel like it) so good luck. What I am doing now is I call my credit card company to "HOLD" that payment to Sixt until me and Sixt resolve everything. And all I am asking is to HOLD not cancel or anything. They are big company, so I think we need to use some bigger company in order to get our right.
Sixt - overcharged
As a long time traveler, I have heard from others the horror stories of Auto rental. I have heard them speak of a reluctance to travel in Ireland because of the exhorbitant rates and fees which are levied at the local level. We veteran travelers can attest that Irish car rentals can be compared to playing a shell game at a carnival. I, as a norm, avoid that...
Read full review of Sixt and 4 commentscar rental
I will never, ever use Sixt or affiliate Murray's ever again for a car rental. BE WARNED ...AVOID Sixt. I booked them through AutoEurope and they added on additional charges more than double my initial booking price. They told AutoEurope they refunded me some of the money, yet I still have not seen it reflected on my account.
If you are booking a car in Europe from the United States... DO NOT use Sixt or Murray's. They will take advantage of you big time! I met other American's at the Dublin airport who also had the same problems as me. STAT AWAY from Sixt and Murray's. I just used them for the first time in June of 2009 and will NEVER, EVER use them again.
Hopefully I can save someone hassles. Do not be fooled with the voucher they send you. They will charge you pick-up fees, drop fees, outrageous insurance premiums etc. AVOID THEM LIKE THE PLAGUE!
The complaint has been investigated and resolved to the customer’s satisfaction.
BOTTOM LINE - rent from Enterprise. They actually cost less (for a bigger car) AND they do not have the "must have current license for 5 years" policy.
STORY:
Car was reserved for pickup @ Dublin airport via Ryanair services 30 days before travel to Ireland. 4 days prior to arrival, reviewed the reservation. Sixt contract states one must have driver's license for 5 years in order to rent. I questioned (via email and FaceBook) clarification: must I have had a driver's license for at least 5 years, or is it that I need to have my current, valid driver's license for 5 years.
The reason I needed to know was because I moved to a new state this year - and changed my driver's license to the new state (as required by law). The new license, therefore, had an issue date of 2016.
I received NO response from the email - and although their FaceBook page states they will respond within a few hours, it was 16 hours before I got a response. While the responder was not rude, she was not helpful, either. She merely stated that they will NOT rent to me, even though I've driven for over 44 years and have both my current state's license as well as the one from my previous residence. THAT IT IS A REQUIREMENT BY THE COUNTRY OF IRELAND.
Now, this does not make sense to me. If this is truly their policy, then most Americans would not be able to rent from them. So I checked Avis & Budget - THEIR policy stated 1 year (unfortunately, that wouldn't help me).
SO - I called the only Sixt phone number I could find (reservations in Ft. Lauderdale). The young lady confirmed the policy, but said it actually depends on the branch manager, whom she would call for me. THEN not only did she put me back into the queue (instead of on hold, which is what she did when she checked the policy), Sixt disconnected me.
At this point I was more stressed than I had been when I was the caretaker for BOTH my parents (one who was up during the day, the other at night - both falling on a regular basis).
My daughter (who is in the UK and has rented cars) suggested Enterprise - so I called them. THEY were wonderful!
I agree never use SIXT. I've just returned from Northern Ireland £2000 worse off because of the unpleasant treatment by Sixt U.K. Hard sell on purchasing their "excess reduction insurance". Told them I already had a policy, was told it wasn't worth the paper it was written on- if only I'd bothered to google! Told me that "if we find anything on the car and you've gone for the largest excess, you won't see a penny of it back" to which I replied, well I would surely if the repair cost less? They laughed and said- "no-one ever sees a penny of that again as it gets sent away for assessment then somewhere else for repair and you get charged for everyday of lost business!"
I was asked to sign to agree to the large excess, and without realising I was also signing to say the car was in perfect condition. They hadn't even told me which car I was getting- as they swapped it from the one I'd booked! They never once mentioned anything about the condition of the car or asked me to check, just merrily handed the keys over in the dark, and what do you know- I returned it in the light and they found a 1cm scuff to the hubcap and 2cm scuff to the Wing mirror! So they've kept £1200! Add to that, the fact that the car was back on the forecourt and was offered to my brother for rental the very next day. Waiting to hear if I get any money back. Seeking legal advice and as I worked for police, discussing it with fraud team too. Please for your sake avoid this company at Belfast international.
They advertise some really good specials, but when I tried to reserve a car the price more then triple for the exact car, when I asked for the special that I was looking at and other specials on the internet page I was told they have no knowledge of those deals and therefore cannot honor them.Then I was told to reserve the vehicle at the price I was being quoted and call back for specials later and I might be able to find a deal then and I could always cancel at no charge. I said I wanted to reserve a car now and wanted one of the specials I was looking at and was told they couldn't help me. WTF kind of customer service and false advertising is this. I'm sure it's not legal!
I can tell you that I am not an ex employee of Sixt. However their business practices are appalling. Three days after driving a Vauxhall Insignia 150 miles in Ireland, the clutch went out. Sixt agreed to replace the vehicle albeit not in the time frame promised. They gave us another 6 speed which we had for a week with no problems. Three weeks after coming back to CA I get a charge for 3329.75 euros because Sixt attributes the failure to driver error. They do don't know what driver. Me or the 50 previous renters but they are holding me responsible. I've had manual transmissions for 50 years and presently have a 2006 Subaru 5 speed with 85000 miles with no clutch problems. For them to arbitrarily accuse me of this is ludicrous. In the mean time an internet search turned up quite a few clutch problems for that make and model before 50000 miles. My bank is refuting the charge and autoeurope is questioning their motives. STAY AWAY FROM THIS COMPANY !
I do not work for the company and never have but I was given false info about my rental in PR. I do believe the employees are misrepresenting what you need and don't need when you drive in Puerto Rico and they must be getting commissions because they go out of there way to to sell you thaw fact that you need to get the product or you will not be able to travel in the island. Be aware PR is part of the US the money is the same and your insurance is valid in the country as long as you have full coverage in one of states in the USA .i was unable to go anywhere else and they knew it so I had no choice but to do what the lady told me.
NEVER, EVER HIRE/RENT FROM SIXT! When I went to pick up the car at Malaga airport I told the agent that I had already purchased collision damage waiver insurance through the booking agent, rentalcars.com. The agent lied to me and said that the insurance I purchased through rentalcars.com was not valid. In addition, the agent added glass and tire insurance, which I did not ask for. Since I had a very early flight, I did purchase the petrol refill, which was exorbitant! When I next looked at my email there was a message from rentalcars.com warning me NOT to purchase insurance from Sixt because it was not necessary-the rentalcars.com insurance covered everything! When I complained the company did not offer any refund or compensation of any kind. Since then I have read numerous reviews from others that have had the same experience, or worse. Their business model is based on defrauding their customers. Sixt is the absolute WORST rental car/car hire experience I have EVER had!
I have recently rented a car from your company, my pick up location was Geneva, France exit.
Let me start by saying the car I have gotten was clean and roomy enough for a sub compact category however the tires were a different story. The car was equipped with summer tires in the winter season, at the time when we made the reservation we were not informed of such and we thought with the proper tires we should be able to get around fine so we turn down the option of snow chains to the tires and putting a vehicle on the road like this is an accident waiting to happen. By the 10th which was a Thursday, it had started snowing and it merely accumulated a few inches of snow and my car was stuck on our way back to the apartment we were staying in, it took us over an hour trying to drive the car to the side of road where it was safe to park the car. On Friday morning my husband made a couple of phone calls to your reservation center seeking for help and it was nothing but being pushed around from customer service to roadside assistance. Roadside assistance refuse to help because they said my car being stuck in the snow its not the same as a break down so there was nothing they can do and I need to drive my car back to Geneva Airport to change out my car, and they clearly did not listen nor did they understand the definition of the word “stuck” . I decided to call the reservation center again wanting to speak to a Supervisor and soon I was speaking to Jessie the Supervisor from the Basel Reservation Department, she was not polite nor helpful, throughout the phone call she kept telling me to keep quiet with her limited English, she kept telling me on the phone that I was angry, I explained that I was not angry I was annoyed and nervous. She also claimed it was not the company’s responsibility to have all season tires on the car even its winter, snowing season. The only thing she offered was to put snow chains on the tires at the location where the car was stuck in and it would cost me €694, which I thought was absurd amount of money, so she gave me no solution and made me feel helpless. And the audacity of your employees both from the reservation department as well as the road side assistance service department telling us to drive back to Geneva Airport after informing them numerous times the car we have is not equipped for the dangerous road conditions. I had also filled a customer comment form online via their company website and the response I got was the branch manger, general manger and the supervisor were all involved " but unfortunately, this ( the car ) was not up to your expectations and we are unable to offer any other solution in your specific case. I found that the company renting out vehicles that are inadequate to road conditions, negligent to consumer safety.
Rented from them at Tampa Airport. This company is a Rip-off, they are Rude, Unprofessional, and they will run your bill up HUNDREDS od DOLLARS on your credit card, for a minor scratch or any blemish. If you see them appear on your bill after getting a cheep rate from Hotwire or those other company's, EAT the bill and go to a reputable company. This is a THIRD WORLD COMPANY!
Booked a car through argushire who are brokers for sixt. have literally sent an email a day for the past 8 days to resolve an issue regarding a baby seat and have had no response whatsoever. Argus are happy to take the money up front and then you are dust, sixt have been non existent and it is simply shameful the lack of response. Any ideas who to contact regarding this, can't find a customer service manager...
Please feel free to contact me if you have any questions regarding a past rental or need any help arranging vehicle hire. I am the Customer Service Manager for Sixt rent a car in the U.K, my contact details are gary.coughlan@sixt.com or [protected] if you prefer to speak directly to me. We'd love that every rental went without a hiccup but we are realists and we know that from time to time there is a problem but I am here and I will be happy to help you and for you to help me improve our service.
Gary Coughlan
overcharges
Returning back home we had received 2 additional charges from Sixt.it - we had hired two separate rental dates and places.
We had booked on- line and paid in full...and be no means cheap!
We have been struggling to find out what the extra charges were for, both around 70 Euro each.
The cars were returned full of petrol and before the due time.
And with no damage.
After a number of emails one has been acknowledged as a ' system anomaly', this is the one I also had my card card company chasing (AMEX, they did a good job -unlike ViSA that I had asked to chase the other booked with their card- to do that they would have to cancel my credit card- forget that!)
The other charge is still in limbo more than a month later, and more emails.
Just to get a couple of other things out;
-we booked on-line for a depot that does not actually exist anymore and spent hours looking for it.
-we booked and paid for a group 'c' car and at check in were given a 'b' car without any mention, or offer to refund the difference. After some insistence I had the guy call h/office and then got an upgrade to a higher level which is what you would expect if your group was not avail.
I'd like to think that they can still redeem themselves, , , but, , , we'll see...! Sounds to me from other posting this is a norm for them.
Dear AnonyMiss,
If you had paid on-line for a bottle of oceanspray cranberry and get delivered a no-name brand, would you not expect to be told your product of choice were not avail, or that an offer is made to credit the difference between the two products ?
I did pay on-line for a 'C' group which is why I expected a 'C' group, and not a 'B', otherwise I would have paid for a lesser 'B', what I'm suggesting is if that is not avail you upgrade a client, not down grade them.
The two over-charges were not the same otherwise that would clearly be duplication and then I need not spend the time chasing this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hey Bunnr-au,
First of all, you are telling me that you 'ordered a C class and got a B class', but you can't even tell me what the difference is!
Would you mind saying something along the lines of 'I ordered a C class which is supposed to come with .-.-.-.-.-., but instead I got a B class which does not come with .-.-.-.-.-.'
Until you can do that, I cannot agree that you were being downgraded.
JUST BECAUSE YOU SAW A TOYOTA ONLINE DOES NOT MEAN YOU GET THE TOYOTA. IT SAYS 'OR SIMILAR' SO YOU MIGHT GET THE SAME EXACT CAR, BUT GET A FORD OR A KIA OR A HYUNDAI OR WHATEVER.
You reserve a size, not a model. For example, if you order a luxury car (which means that you get a fully-loaded car) and you see a picture of a Mercedes-Benz, or similar and you get to the lot and the car is a BMW, but its still fully loaded, are you going to whine about it?
Hi there, Mike from Sixt UK here,
I am sorry to hear that you have experienced problems with your rental and that you are still awaiting a resolution from Sixt Italy. This is certainly not the norm for us and we absolutely pride ourselves on our customer service.
I am passing this on to our UK customer service department and I will request that they investigate and contact you as soon as possible to discuss.
Best Regards
Mike
Sixt UK
When you book a car, you get a car class or similar. Which means you don't necessarily get a free upgrade. Car classes are typically determined by how passengers it seats and how much luggage it holds. This always gets me, if you like another car, just pay for the upgrade. Help out the employee at the counter. He's going to get fired if he doesn't perform. So seriously, pick the cheapest option and get it if you want a hassle-free experience.
As for the billing problem, it was probably a system error if they were all for the same amount. If the matter does not get resolved, you can always file chargeback under 'multiple transaction records found'.
Sixt - insurance fraud
We had rented a car from Sixt for a weekend. I had paid for the most expensive insurance possible, covering everything with my liability up to 100 euros only. Just before returning a car, my wife made a scratch on a door on a parking lot. We had told so to a Sixt employee, she had taken a picture and helped us to fill an accident report form. 2 week...
Read full review of Sixt and 5 commentscharges for non-existent scratch
We rented a car from Sixt in Toulon close the the train station. The car was dirty and covered in dings and scratches. We went round with the agent diligently marking all of the marks and making notes of the mess. We would have asked for another but it we were told it was the only available and it was an Alpha Romeo which at the time seemed pretty cool. Big mistake! We returned it four days later in the same state only to be accused of making a scratch on the side of the car. If there was a scratch at all, it had to be so small we could not see it - and given the damage to the rest of the car this seemed ridiculous. Anyway, sure enough we got charged EU369.39 on our charge card even though we had taken out the collison waiver. Complained to our credit card company who took the charges off the card but now we are being hounded by an awful company name of Intrum Justitia who are baying for legal action, nothwithstanding we have sent them photographic proof of non-damage, etc. It is outrageous. Never do business with this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I' ve rented a car in Paris in august 2010. from the office from gare de l'est paris. the agent sent me 3 streets away to pick up the car from parking. the car was parked at 4th floor in the darkness corner. nobady was there to give me the car. i had inspected the car, looking around to see any visible damage. because it was too dark i didn't see much. i've took the car and left. i have returned on the 17th august at charles de gaulle airport sixt's office. the agent from that office looked at the car and sayd that everything is ok. no paper has been made. just put me to sign in electronic device like a PDA. i asked what to sign for and reply for returning the car. i left france on 17th of august and on 20th of august they charge my credit card for rental fee. On 20th of september they charge my credit card again with 250 euro for a damage at the car that was rented by my. they took the money and after that send me an email with a service report and a bill for 250 euro. when a wrote to sixt they send me another email with pictures of car scratched, but frfom those pictures i can't tell where are made, when are made and also a report signed by me with the damage. i didn't sign any paper at returning the car (just in that pda where nothing was written jus a blank screen), i didn't received any paper from sisx when i returned the car.
WHEN YOU RENT A CAR ASK THE AGENT TO GO WITH YOU TO CECK THE CAR.
DON' T SIGN IN ANY ELECTRONIC DEVICE, BECAUSE YOUR SIGNATURE CAN BE PUTTED ON ANY PAPER AFTER THAT. ASK FOR PAPERS SO YOU CAN READ WHAT IS WRITTEN AND ASK FOR YOUR OWN COPY SIGNED BY THEIR AGENT.
DON'T GIVE THEM YOUR CREDIT CARD, IF IT'S POSSIBLE, BECAUSE THEY CAN CHARGE YOU ANYTIME AFTER YOU LEAVING THE COUNTRY.
DON'T RENT CAR FROM SIXT !
Sixt - fraud & scam
I had a one day rental from Sixt that I picked up at the Frankfurt main train station at 9:30. It was a 1-day flat rate, all mileage included for a total of 39euro. The next day I filled up the car and returned it to the Frankfurt train station at 8:00 before I took a 9:00am train out of the country. I returned the keys directly to the Sixt agent at the...
Read full review of Sixt and 86 commentsSixt In-depth Review
Company Overview:
Sixt is a well-established car rental company with a rich history and global presence. Founded in 1912, Sixt has grown to become one of the leading players in the industry. The company's mission is to provide customers with high-quality vehicles and excellent service while maintaining a commitment to innovation and sustainability. With a strong market position, Sixt operates in over 100 countries worldwide.
Services Offered:
Sixt offers a wide range of vehicles to cater to different customer needs. Whether you're looking for a compact car, SUV, or luxury vehicle, Sixt has you covered. The company provides various rental options, including short-term and long-term rentals, as well as convenient one-way rentals. In addition to car rentals, Sixt also offers additional services such as chauffeur service and car sharing, giving customers more flexibility and convenience.
Pricing and Packages:
Sixt offers competitive rental rates and transparent fees. The company provides customers with clear pricing information upfront, ensuring no surprises when it comes to the final bill. Customers can also take advantage of discounts and promotions offered by Sixt, making their rental experience even more affordable. Insurance options and coverage are available to provide peace of mind during the rental period.
Booking Process:
Sixt provides a user-friendly website interface, making it easy for customers to navigate and book their desired vehicle. For added convenience, Sixt also offers a mobile app, allowing customers to make reservations on the go. The reservation process is straightforward and hassle-free, with various payment options available to ensure security and flexibility.
Vehicle Quality and Maintenance:
Sixt takes pride in maintaining a fleet of high-quality vehicles. The company ensures that its vehicles are in excellent condition and regularly maintained to meet safety standards. Cleanliness is also a top priority, ensuring that customers receive a clean and comfortable vehicle. All vehicles are equipped with safety features and equipment to ensure a safe and enjoyable driving experience.
Customer Service:
Sixt is known for its excellent customer service. The company provides responsive and reliable customer support, available to assist customers throughout their rental period. In the event of any complaints or issues, Sixt handles them promptly and professionally, ensuring customer satisfaction.
Pickup and Return Experience:
Sixt aims to provide an efficient pickup process for its customers. The company ensures that the vehicle inspection and documentation process is thorough and well-documented, ensuring transparency and accuracy. The return process is also hassle-free, allowing customers to easily return their vehicles and complete the rental experience.
Locations and Accessibility:
Sixt has a wide network of rental locations, making it convenient for customers to pick up and return their vehicles. With a presence in both airport and city center locations, Sixt ensures accessibility and convenience for its customers. The pickup and return locations are easily accessible, providing a seamless rental experience.
Customer Reviews and Ratings:
Customer feedback and ratings play a crucial role in assessing the overall customer satisfaction of Sixt. The analysis of customer reviews reveals common positive experiences, such as excellent customer service and high-quality vehicles. Some customers have reported negative experiences, such as delays during the pickup process. Overall, Sixt maintains a good reputation and strives to address customer concerns.
Sustainability and Corporate Social Responsibility:
Sixt is committed to sustainability and corporate social responsibility. The company has implemented various environmental initiatives and practices, such as promoting fuel-efficient vehicles and reducing carbon emissions. Sixt is also actively involved in the community and strives to make a positive social impact. Transparency and ethical business practices are at the core of Sixt's operations.
Additional Services and Partnerships:
Sixt has established partnerships with airlines, hotels, and other businesses, offering customers additional benefits and discounts. The company also provides various additional services, including GPS rental and child seats, to enhance the rental experience. Sixt's loyalty programs offer customers exclusive benefits and rewards, making it a preferred choice for frequent renters.
Comparison with Competitors:
When comparing Sixt with its competitors, key features and services stand out. Sixt's wide range of vehicle options, excellent customer service, and global presence differentiate it from other car rental companies. The company's commitment to sustainability and corporate social responsibility is also a unique selling point, setting it apart from its competitors.
Conclusion and Recommendation:
In conclusion, Sixt is a reliable and customer-focused car rental company with a strong global presence. With a wide range of vehicles, competitive pricing, and excellent customer service, Sixt provides a seamless rental experience. The company's commitment to sustainability and ethical business practices further enhances its appeal. Overall, Sixt is highly recommended for potential customers seeking a trustworthy and convenient car rental service.
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My name is Gary Coughlan and I am the Customer Service Manager responsible for Sixt U.K
I am really sorry to read that you were unhappy with our service, it should not be the case that you receive a price different to what you booked. I can understand your frustration to receive additional charges but before I comment on that I would like to have the opportunity to look into the reasons why.
Please could you forward your reservation details to gary.coughlan@sixt.com and I will take care of this for you.
Best regards
Gary
My name is Gary Coughlan and I am the Customer Service Manager responsible for Sixt U.K
I'm really sorry to read that you were unhappy with our service, it should not be the case that you receive a price different to what you booked. I can understand your frustration to receive additional charges but before I comment on that I would like to have the opportunity to look into the reasons why.
Please could you forward your reservation details to gary.coughlan@sixt.com and I'll take care of this for you.
Best regards
Gary