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We had rented a car from Sixt for a weekend. I had paid for the most expensive insurance possible, covering everything with my liability up to 100 euros only.
Just before returning a car, my wife made a scratch on a door on a parking lot. We had told so to a Sixt employee, she had taken a picture and helped us to fill an accident report form.
2 weeks later we've rented similar car at the same place, and asked the girl if it's ok with our previous accident report processing. She said yes.
3 months later, we've received a mail stating that we have to pay them 4000 dollars to cover the painting of the door we've scratched. They gave us 5 days to do that. They say the insurance does not cover the scratch because we have refused to write an accident report (the form Sixt employee had helped us to fill)
Just before leaving for Europe last July with my wife and Granddaughter, my late brothers wife, made me a gift for our trip which was a very expensive Canon EOS camera with extra lenses which I purchased. Total value of Camera bag 3 lenses 1 camera plus some acessories valued at more than $2500. After having to cut short our European vacation due me having medical issues, we returned the Rental Car to Sixt in Frankfurt. Car was checked in and inspected and all went well up to this time. Having had litle time to check in for our flight, we rushed up to the next level at the Airport to find out that I left my camera bag and its contents in the back of the drivers seat on the floor. I immediately rushed back downstairs to the reception area to find no one at the facility. I did go immediately over to the car where I had parked it and found the camera gone. Man at reception desk not present for at least 10 minutes. I had called out for service in my very loud voice to no avail. Finally the employee who checked in my car appeared out of breath. I asked him for me camera assuming that he had stored it in a safe place. He claimed that he never saw a Bag in the car. It had been only 15 minutes from the time I left the car until I came back to the car looking for my equipment.
After Contacting at least 4 different customer service reps with very detailed info about what had transpired. No help! My last email was to Sixt main web site in Pullach near Munich explaining my situation, they have not contacted me back. I even contacted the Hessen air port police and gave Sixt my police report no. Still no help and response. Nobody at this place cares about the fact that that my camera disappeared with the help , I'm positive, from their reception employee. He was the only person working for Sixt at that counter on that morning. There were no other customers at the drop off site. If they had surveillance cameras at that site, this would not have happened! Frustrated 79 yr. old German Expat.
Don't rent from SIXT just poor customer service and nothing is told up front
Try to stay away from Sixt, they will try to scam you any chance they get. Or at least get the full insurance. They sent a damage claim to me a month after the rental claiming damages for repainting the door because of a scratch. Needless to say, the scratch was not caused by me. I dropped the car off out of office hours and did not take the full insurance, making me a perfect candidate for this type of fraud. They sent me proof of damage in form of unsigned pick-up report and a few low quality photos with no dates. After a few months of communication and refusal of responsibility, I was presented with a bill for 1000 EUR.
I am dealing with sixt right now. I rented for a week in Berlin in Jul 2010. When I returned the car I asked the check in girl to inspect for damage. Everything AOK. In November I get a letter from sixt demanding $450 euros for damages ($450 insurance deductable for abt. $1500 damage) no wreck only minor scratches which should be handled with "touch-up paint". They continue to demand payment. I cannot pay good money for false accusations.
The pictures they sent from November show some evidence the car was used hard by others since my July rental.
As long as you had insurance from them, you should be covered. Explain you had insurance, reiterate you filled out the form, and if all else fails, never rent from them again.