Shoprite Checkers
reviews and complaints

Dear Checkers Management

I’m writing this email to explain my utter disgust at how some of your staff at Checkers and checkers Liquor Kloof Street Cape Town. treated my boyfriend on Friday the 13th January 2017. After being over charged for reduced goods at your supermarket and having to go back home only to realise the mistake, my boyfriend then drove back for the refund. He was treated with disrespect and the refund book shoved into his face. That same evening we visited the Liquor store to buy a bottle of KWV Shiraz wine only to be over charged for that. My Boyfriend went back to the liquor store after his refund from the supermarket and explained what had happened they told him to go home fetch the bottle of wine and bring it in. He did exactly that. Upon arriving back at the bottle store he was ignored by the staff at the till and then told to go to the back of the store to the manager, he did so and started explaining with the bottle of wine in his hand, The manager refused to listen and started calling security saying he had stolen the bottle of wine, even though he had the slip and had just been in the store a few minutes before, (we live just up the road). Security came and grabbed his arm and held him whilst they checked the security cameras to see if he had stolen the wine. Checkers Liquor was busy at this point and there was a long queue of people over looking the incident. He was humiliated and close to tears from his frustration at this point. They eventually pulled up the time he walked into the store and found that he had in fact not stolen the wine and done just what he was told. The security let go of his arm and the manager refunded him the R9.99 overcharge. She did not apologize and looked rather annoyed that she had to now give him money back. We are not cheapskates, but the fact is the principle of being overcharged by R9.99 and minutes before for groceries. My family and I all live in the area of Oranjezicht and use your store nearly on a day to day basis. I can assure you that after this incident none of us will be shopping at any checkers branches. This experience has not only traumatized him but also outraged his own family members and friends. Your staff are rude and abrasive and not trained properly. No- one has offered him an apology and that in itself shows poor management.

Regards

Disgruntled Ex Customer.

Good day

My name is victoria mausoleum cell no [protected]. Today the 26th january 2017 I bought a full marinated chicken (Lemon and herb) at daveyton sesfikile square shoprite. I got home starting to prepare supper for my family, when I opened the chicken it has a bad bad smell I decided to atleast wash it remove the marinate only to find thattached inside it's rotten. Being tired coming back from work wanting to cook for my husband and my kids then find this. I'm so very disappointed I never bought something from other shoprites that were rotten only in that shoprite. I am so sure i'm not the only one who is disappointed.

I now pledge to shoprite. Superiors to take time and send inspectors there. Even open one of those marinated chickens.

I'm a very angry and disappointed loyal customer pity it's late and I can't go to the store.

Regards

"Shoprite from home" has been charging me for groceries, but have only been delivering portions of my order. When asked for the remaining items, the customer service representative acknowledges the error, but will never produce the missing items. After numerous phone calls and endless hours on hold, the items reluctantly appear. It is unfair to promise a service, and then not deliver what has been promised. I shouldn't have to fight for my items. This behavior has become the company's trademark. It's unfair to have customers pay for an entire order, and deliver only part of the order.

On the 7th of February 2016 I received a cash transfer of about R100 from someone who used Shoprite at Mayfield Square at Benoni on the East Rand in Gauteng, for me to use it for transport coming from Actonville at Benoni going to Daveyton.
Unfortunately for me the pin which was given to me got lost and I ended up not getting back the money from your store at Mayfield as I have made means to eventually get to Daveyton days later. I was asked to bring the necessary documents which were required in order for them to give me a new pin by SMS and I'll have to have gotten the pin within 3 months after receiving all the documents asked. It's been almost a year already but still I haven't heard anything from u and as for your employees at Mayfield Square I must say I'm really Not pleased by how they handled this ordeal, I got angry and pissed in such a way that I even had the thought of writing to Speak Out just for this ordeal because really I find it so difficult to understand why a lousy R100 could make one go through so much just to get it. I went there to check if it still appears in your System and I found that it is still there. Kindly attend to this matter as I won't be as patient as I've been the past few months.

My contact details is Lindiwe Diale and my cellphone numbers is [protected]

Brakpan - Hi, our store only seems to have 1 supplier for their eggs, which is odd and really bad at the same time since the eggs are of the worst quality. Over the months it seems as if the supplier has been reserving the worst stock for our branch. The eggs are rotten! and if not rotten, when you crack them open they run like water?!. Also of late the carrots have also seemed to have been of a more run down quality, old and quite a few packets still have mud, or sand on them. I am not used to seen this quality in our store but if it is not stopped immediately then it will just get worse. There is a heck of an over abundance of fish, which would be good if the fish sold out but this is brakpan and at those prices it is pathetic to have so much in stock, however a variety of fish would be better. The hake/haddock with sauce was more affordable and the steam fish would be nice to see. Last but not least. The bakery is a joke, has been for a long time now, I do not buy from your bakery because the quality is sickening, there is no heart going into the baking and the staff no longer feel the need to wear gloves! A total revamp is needed in that department. The quality is really just plain dodgy. The managers need to get off their butts and actually do the work they are paid for. One store! one frikking store and that is Shoprite and it should be the best store but it looks like a dogs breakfast and no effort is being made to satisfy your customers. Everyone knows that Sundays most folk like to go and buy fresh nummy smelling bread and rolls. Well the only thing I want to do on Sunday is frikking cry for our store, either it's not ready by ten or its burnt! Seriously could we see some change and could you at least get them to stock more exciting goods. Like fresh Asparagus and Reece's chocolates

Shop Rite on Fox and Henry Ave in Philadelphia, Pa is a nightmare.. That store service is the worst, and customer I can't begin to tell you about the. They are slow and have a don't care attitude. Manager is not any better. The line are very slow all the time. I hate going into that place. I was in a 15 items line and the cashier worked on one people for more then 15 min. That is not right. That store at one time was clean, worker's were pleasant even management. I can't wait until another store that is closer to me open.

hi, i was at shoprite oxford street week before last and every time its pay day or pay weekend the queues tend to be loooooong, there was no staff member or supervisor to reassure us that they have called someone to come and help on the tills. today 14/01/17 i was at shoprite Gill well mall and i waited for almost close to an hour and i was on lunch at the time which meant i could not even eat because my lunch hour was over when i got back to work!
on both occasions i saw that there was at least six cash registers open but no-one to serve us, your most valued customers who actually pays you guys.
the supervisors was just standing around and did not interact with the customers, only authorizing when its called upon them to. please know in the queues there are people who have diabetes, low and high blood pressure and cannot stand so long in the queue. pleas be so kind to call me back on [protected], my name is Adwin as this is unacceptable.thanks.

I called the Shoprite in Waretown NJ about a price I was charged. I had lost my receipt and the lady had to look up my info from my name. I had purchased turkey breast from the deli and was charged $5.99 a lb and it was on sale for $2.99 a pound.When the lady looked it up she told me yes I was over charged but... "you paved for it with food stamps !" What difference does it make how I paved for it? As a disabled veteran who now needs some help to support his family I think it was very belittling and rude to comment that ! I hope that's not the way they treat anyone else !
thank you

Hi.

Today the 7 january 2017 i bought grilled chicken at checkers westgate mall at about 13:00. When i got home i opened the packet and ate of the chicken without really looking at it. But when i took a closer look i realized it had maggot eggs forming on it just a hour after i bought the chicken. I am also pregnant and suffering from severe hyperemisis. I feel very dishearted to think i ate that chicken with worms forming on it. What if it does harm to my unborn child? I cannot accept what happened to me with just a simple appology. I am also a loyal customer to checkers westgate.

So i went through to show it to the manager. He checked and confirmed it to be maggots. I told them that i am prepared to take the matter to the newspaper. He then took the chicken away. I asked him to freeze it as proof, which he agreed upon. I feel that i need to be compensated for this traumatic experience. I tried vomiting it out but i still feel really bad from eating that disgusting chicken. Never had anything like this happened to me before.

I hope that i will be properly compensated for what happened today

Suhaila abderoof

Contact number ( [protected])
Email: [protected]@gmail.com

I would like to lodge a complaint with regard to an incident which occurred on the 26th December '16 at the Shoprite branch in Claremont Main Road. My husband and myself entered the store after 10 am with a KFC barrel. My immediately bought a plastic bag to put the KFC inside, approached the lady at the parcel counter and gave the KFC to her whereby he received a parcel ticket. At this time the security guard had also been standing there. On this specific day the store wasn't that busy, perhaps because it was still mid morning. We then got one cold drink from the fridge, a box of snacktime biscuits and went to the bakery for rolls. Leaving the bakery we walked past the fruit & veg heading for the till point. Just as we were about to place our goods on the counter by the Cashier, my husband reached in his pocket for the parcel ticket and realized, he had been pick pocketed and without delay, went to the lady at the parcel counter for the KFC. The security still standing at the parcel counter looked amazed when my husband asked for out KFC. She told him someone just redeemed the ticket and walked out. She told us that she had asked the person where my husband was at the time because he handed the ticket in but this guy convinced her my husband was outside waiting on him but we were still very much in the store heading to the till point. She was shocked and didn't really know how to handle the situation and she pointed out the guy was very dirty looking. The Store manager was called and he and my husband viewed the footage and they could actually see the guy walking
out of the store with the KFC barrel in his hand. The Store Manager took my details and got back to me on the 29th Dec '16 informing me he has bad new because he addressed this with Head Office and they said you cannot keep track of who walks in an out form the parcel counter. I told him that's not the case because if it was, the lady at the parcel counter would not have asked that guy where my husband was. She asked him twice and gave it hesitantly which means she new exactly who gave in the KFC. On that specific morning we probably spent about less than 20 minutes inside the store because even the Cashier who assisted us was shocked because she remembered my husband leaving the KFC at the parcel counter because he bought the plastic bag from her. I'm very unhappy to lose R250 just like that when our goods was left in Shoprites parcel counter and while still getting things inside the store, was pick pocketed just like that. This could have been my entire monthly shopping or an expensive appliance that could have been lost to some predator. The Store manager said he would get back to me but still hasn't. Shoprite/Checkers is my most preferred retailer of choice and i can assure you my bulk shopping happens at Shoprite. Right now i'm not in a happy space and yet i have so many family and friends who shops at Shoprite and Checkers. Can someone please attend to my complaint asap.

Mrs. Salie
[protected]/[protected]

At shoprite in sophia town date: 31/12/2016. Lane: 9. Time: 12:52:10 as per my till slip. The till lady (Khaya as told by the floor manager) was so rude. There was no "cash only " sign at the till. The man infront of us used his bank card, she then turned to the packer and told her in her language that people can't read. I started to complain, she told me "i'm not talking to you". I asked to speak to the manager (Who was not to be found). As we left the till the till lady, took the sign and placed it on her head and say loudly "this is a cash only". I'm not happy and will appreciate some response. On [protected]

In the Natal Mercury of 28th December 2016 there was a double page ad for various items at Checkers and Checkers Hypers. The item that caught my eye was frozen salmon at R6.99 per 100g and a picture of pink salmon filleted and deboned advertised the product. On 29th December 2016 I went to the Checkers Cascades branch and after some time was assisted by the "fish" person who told me that it was a mistake in the paper and only available at the Checkers Hypers, altho the ad specifically stated that the specials were available at both. I was told to go to the Brookside Checkers Hyper which I did - only to be eventually by a manager that neither the branch manager, nor anyone else, knew anything about the advert or the salmon. The assistant at the fish counter told me that it was Cape Salmon and produced an entire fish with head and tail, nothing like the misleading picture that was put in the paper. I travelled about 30 kms in all and wasted at least an hour and a half and I'm afraid I left empty handed and vowing never to shop at Checkers again. This is a case of blatant misleading advertising and Checkers should be ashamed of themselves!

i come to the grey town once year, last year i was over charged R130, this year R30, not sure what the issue is in the store i think managment. once having the problem i was able to deal with buy twice some is not right i the store, on the 24th the store was so buys so i can belive how many people where robbed as not checking prices. what is happing in the store is not correct as per consumer protection act.

I was touched since I secondly paid my RCS Acc at the end of October, .it was not like that yesterday, .I was told to bring an ID book for a transaction to be processed from Team Supervisor before approaching the Store Manager that said RCS card is not paid there, later I don't pay with a bank card when I make payment so after waiting so long someone from another branch said I can pay but only with easy payment number and these blonde employees now were believing that only easy payment works out of which that's a big problem as we don't know how many things they don't know as the Store Manager was no closer to me even when this was resolved..In this case I was helped by RCS company staff member by calling accidentally and thats where my problem was resolved, ..I now have to think again when visiting the place if I will again..

Thanks in advance

After finishing my grocery shopping at Shoprite I made way towards my car and noticed an individual sitting in his grey Ford Explorer. While putting my groceries in my trunk I observed the individual drinking heavily from a bottle of alcohol. Shortly after rinsing his mouth out with what appeared to be mouthwash, he exited his vehicle in an employee shop rite uniform and headed towards the grocery store entrance. He was wearing black jeans, a white shirt buttoned shirt, a green and white tie that said Eagles on it and a name tag with the name "Chris." The man was tall, about 6"2, somewhat thin with short spiked hair. I find it rather disturbing that this individual was drinking in his vehicle, possibly driving prior to me noticing him and then walked into the grocery store as an intoxicated employee. This individual should not have a job at Shoprite. I find it highly unprofessional that he is working around the public while intoxicated and in my strong opinion, this issue should be taken care of immediately.
Thank you for your time.

I went to the above liquor store today to buy drinks for my staff Christmas party - I had a basket, but the basket was too small for my purchases - so I needed a trolley - I asked the Checkers staff member who was standing at the door, if he could find me a trolley - He was busy chatting at the time to a security staff member - he glanced down the aisles & said that there were no trolleys I must go & get one from the main store - I left my goods on the counter & went to get a trolley - When I got back to the liquor store the guys were still chatting - I asked him for some customer service my means of assistance to put my purchases into the trolley while I pay the cashier - I also made it very clear that I was unhappy that while he stood there chatting to his mate - I as the customer had to go next door to get a trolley -
I asked the Cashier if he was allowed to fetch trolleys for customers - She confirmed that he was allowed to do this - Obviously just lazy to help a customer while socialising with the security guard.
I asked if there was a manager in the liquor store, with that the cashier speaks to someone who can not be seen by the customers, he was chatting & could not assist immediately - but eventually a guys appears from behind a screen, who had also been busy chit chatting to an employee ! I told him ( Name is Fortune) what had transpired, he showed NO interest at all...because I had also interrupted his CHIT CHAT ! - I told him that his staff including him are not doing their work AT ALL - Fortune mentioned that I should have asked a different staff member to get a trolley for my shopping, the staff member whom he suggested, was the same staff member who Fortune was chatting to behind the screen !

Fortune was just trying to cover up for the bad attitude of the first guy... He did not even look at or talk to the first guy about the situation... They really did not care AT ALL to provide any customer service whatsoever - Both the Manager & the initial guy at the door (wearing a RED WELCOME sash) are bad for the reputation of CHECKERS CUSTOMER SERVICE - VERY VERY frustrating experience & I will NEVER go back to that store again - I felt as though I was expecting too much -

FOr the record there were at least 6 staff members & I was the only customer in the store at this time...

NOT ACCEPTABLE

I have frequented shoprite in Monticello for a while I was also employed in deli t Monticello we ent thru extensive trining and given recipes for salads so shoprite had some consistency in products. Monticello follows that plan there salads are good...I purchased same salaads in liberty ny deli and they taste nothing like the others I also bought salads fom the shoprites in Morristown njn and they were good. I would not recommend libety shoprite for their salds

My name is Virginia maluleke I stay in Limpopo Giyani my number is [protected], the day before yesterday I went to shoprite in Giyani town, little did I know that it was going to be the worst shopping day of my life, after I had finished shopping I went to the till points to pay for my grocery. After I had paid for everything I took off but before I could reach the shoprite door I realised that my wallet was missing, I immediately went back to the cashier whom helped me then I asked if she had seen my wallet and she said she hadn't . That's when I realised that my wallet was lost along with the sum of 1600 as well as my identity card and my bank cards. I immediately went to the manager and asked if she can help me by rewinding a footage to check what really happened. The manager told me to wait, I had to wait for over 3 hours, finally she came and told me that at shoprite they don't have footage and they don't rewind them so there's no such thing. I went to the police station to report the matter then the police officer that helped told me that if the manager of shoprite did not rewind the footage they can't help in other words they did not bother to open the case. Today I called the shoprite customer service helpline, the help I got was to go back to the police station and open a case. So I really don't understand how this works its clear to me that shoprite does not treat customers with the respect and dignity that they deserve. If someone stole from shoprite then they would know immediately because they would have something to lose but because I who is a customer lost my money and everything that defines me as a south African citizen nobody cares its not important. I don't even have money to buy my child clothes because of this, I'm deeply hurt by this.

My mother-in-law, an 81-year-old, was mugged in Shoprite on Friday, 2 December, in Kimberley. She does her shopping there daily. She was distracted by two muggers and one took her purse from her bag. She has just drawn R2000, 00 from the ATM so this was the amount with some extras in her purse. She lost photos of her late husband which she carries in her purse and it has great sentimental value for her. She did not let us know on Friday (we are in Vryburg and she is Kimberley), but we only got to know about it last night when we phoned to hear how she was. Today was incredibly busy so I could not follow up. She is upset that the store management could not pick up anything on the cameras and that they did not even call the police. If it happened outside the store we could understand, but it happened inside the store.

Your urgent attention to the matter will be highly appreciated.

God bless.

Gail du Toit
[protected]

Service has been bad for a while and now I feel the need to complain. On several occassion the store manager will observe long queues of customers with only two tills open and one express till open.

This past Sunday (27 Novermber 2016 as early as 8.45am the same thing happened. The shop was full only 3 tills open. On the express side five (5) express tills where closed but just one in operation. That you call Express?

The cashier had no one to assist her pack and as a result she was packing food, toiletries and detergents in one bag without the small bag to secure the poisonous items. I had to tell her how to do her job I made her take things out and pack them the right way. Needless to say she became furious and upset that I as a paying customer had to tell her what to do. Are they not properly trained or is it the managers in that store that are not leading by example? If management disregards the well being of its customers the staff will follow suit.

Are we to be subjected to this kind of service because we are in the townships? Is our money good enough to be spent at Shoprite but we dont deserve a good customer service?

If the managers placed in that store are not interested in delivering good quality service. Then why can they not be changed and placed where they feel people are more important despite the location or race?

Checkers/Shoprite Head Office - please give the Shoprite Langa Customers the same service you deliver to Checkers/Shoprite in the suburbs or affluent areas.