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shopperdiscounts.co.uk Complaints - Scam

Review all shopperdiscounts.co.uk complaints

shopperdiscounts.co.uk
Posted: 2009-02-03 by   Barry Smith
Scam
Complaint Rating: 100 % with 43 votes
Company information:
East Midlands, England
United Kingdom

Having made a purchase from a reputable on line company I was pleasantly surprised to learn at the end of the transaction that I would receive £15 cashback via Shopperdiscounts. All I had to do was signn up and my cashback and loads of discounts from many UK top brands would be mine. I got a shock when some days after signing up my credit card had been debited £10 as my subscription. I never agreed such a charge and at no point did there offer mention a joining fee. What a scam. Ive tried to call but the office is closed due to severe weather!!
Comments United Kingdom Airlines
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More shopperdiscounts.co.uk complaints
shopperdiscounts.co.uk - unauthorised £10 debit
shopperdiscounts.co.uk - unauthorised £10 debit
shopperdiscounts.co.uk - unauthorised deduction from card
shopperdiscounts.co.uk - £10 charge on card
shopperdiscounts.co.uk - charging my credit card
shopperdiscounts.co.uk - Credit charge
shopperdiscounts.co.uk - Unauthorised debits from credit card
shopperdiscounts.co.uk - unauthorised debit of my credit card
shopperdiscounts.co.uk - Unauthorised payments on credit card
shopperdiscounts.co.uk - £8 taken from my credit card without authorisation

Comments

 Sort by: Date | Rating
 268 days ago by   carrie +1 Votes
i agree with you the same has happen to me, i am in the process of contacting them, let see what happens!
 254 days ago by   Maureen E Makin +1 Votes
Very similar situation with credit card being debited for £10.00
 252 days ago by   Jackie +1 Votes
The same has happened to me. I didn't notice any £10 monthly charge either until receiving my statement. What a shock. I am also going to try and contact them.
 251 days ago by   Lisa +1 Votes
Having just got back from holidays I was concerned to note a transaction for £10 had been debited from my account, on a date whilst I was away, with a company I had never heard of. Unfortunately I too, am unable to get hold of them via the telephone so have sent them an e-mail. I have also disputed this item with my credit card company who are investigating this. They appear to be aware of the situation, so hopefully, the money would be refunded. I guess the worrying thing is that such companies are able to do this so easily. Lisa
 239 days ago by   Georgina Skipper +1 Votes
We've been had too - the first payment was post-Christmas and got overlooked. Our credit card people were less than helpful, saying that the payments could not be blocked, and we are taking it up with the trading standards internet fraud. If anyone has actually managed to get hold of shopperdiscounts, please let us know! Georgina
 239 days ago by   david +1 Votes
Us too. My wife was had through the Trainline, where she responded to an offer to get £15 off the next purchase - one wonders how much the Trainline is getting paid to be part of this scam. Probably in technical legal terms it is above board, through small print, but they do their best to conceal the fact that there will be future payments taken. I phoned and was offered first £10 back, and then when I went ballistic £30 back (it's been going on for months) but I was cut off when I asked how I could put in a request for all our money back.
How can we get this publicised - yes for shopperdiscounts but also for their affiliates who doubtless share in the spoils, like the Trainline
David
 232 days ago by   Christian 0 Votes
I've just noticed this scam on my Visa Debit account with Halifax Bank too (£8 a month since July). I have never consented to allowing shopperdiscounts or any of its affiliates to charge my account for any amount and certainly am not receiving any product or service for this fee.

I checked their website and they are apparently a subsidiary of Webloyalty International Ltd., which is located in downtown London, near Oxford Circus station, as is seen in the small print of the shppoerdiscounts.co.uk website:

"This website is owned and operated by Webloyalty International Limited ("Webloyalty"). Webloyalty is a limited company registered in England, company number 05922626 and its registered office is at Third Floor East, 47-50 Margaret Street, London, W1W 8SB, United Kingdom."

The phone number for shopperdiscounts is 0808 234 1539 (at least that's what's on their website) and they're located in Kent.
The phone nuber for Webloyalty International is 020 7291 8720

I'm no longer living in the UK, having to deal with this from Canada, where I currently reside, but if anyone does manage to get through to these conartists, I would greatly appreciate hearing about their experience.
Sincerely,
Christian
 230 days ago by   Mike 0 Votes
I too have fallen for this SCAM after buying electrical goods from a major on line retailer. I have contacted my credit card company and the on line retailer . I have also e mailed Shoppers Discount and Rewards . and even though it was late on a Saturday night did get a reply back cancelling my account (which I believe was never opened by me in the first place )
How companies like this are allowed to operate beggars belief .
Try contacting customerservice@shoppersdiscountsandrewards.co.uk.
Their whole scam seems to be based on their expecting some people to cancel as soon as they see what is happening. They make their profit from the majority who never notice the small amounts --£10 per month going through their credit cards .

Mike (IOM)
 230 days ago by   LINDA 0 Votes
I have just checked my visa statyement and have had £10 taken by shopperdiscounts!!! I booked on ebookers and got the £15 back but NOTHING was advertised about a membership fee! Anyone actually got their £10 refunded yet?
LINDA
 230 days ago by   LINDA 0 Votes
I have just cancelled my 'membership' through the shopperdiscount website - very easy to do - just go through:

customerservice@shoppersdiscountsandrewards.co.uk

and click on the link to cancel.
What a scam!

Linda
 220 days ago by   Chris 0 Votes
This practice is well naughty and another example of having to be very careful when giving credit card info over the web.
Ring Shopper Discounts helpline 08082 341539, take option 3 to speak to an advisor - they`re helpful and will refund the charge. They`ll also cancel future subscriptions.
Chris.
Huddersfield.
 186 days ago by   Susan 0 Votes
I too have just checked my bank statement and realised that £10 pm was being taken from my account after booking a flight through Monarch. After ringing 08082 341539 i have received all money back with an apology and membership ( to what ? ) cancelled. I advise everyone to check their statements.

Susan.

Blackburn
 156 days ago by   Fi01 0 Votes
Webloyalty - a parent company of shopper discount is a fraudulant company, they unwittingly hide information regarding membership fee and take your account details from the company that you made your purchases (yes - they too are selling your details to Webloyalty). I fell into their trap when i made booking with ebookers.

I thought the company was similar to vouchers. co.uk which do not charge for informations of discount offers hence i fell into their trap. Once I signed in, I realised the scam 3 weeks latter when i surf their website for discounts offer and had sometime to read through their VERY CONFUSING webpage setting.

DO NOT buy from company that sells your credit details. I will not buy from ebookers again.

Do any one know how to get back their money that was taken out of their account for membership fee even though this fee is not clearly visible from their website - it is hiden in the membership zone only FAQ section. i.e., you have to join/signed in to find out that you're being charge! in-effect pay for the joining fee & then you'll find out that you are being charged!!!

These companies are comparable to those steal from beggars.

Fiona
London
 140 days ago by   Helink 0 Votes
I am absolutely furious as well, luckily i do check my account (I hve to cos I havent that much in it ) a company who glossily advertises such wonderful benefits to help everyone to purchase items with discounts and in times when everyone is looking for ways of saving, deserves to be highlighted in every way. I agree with most peoples' comments and feel they play the "hidden" card on membership fees - I am so annoyed and I am not a person who gets upset easily but this hurts and maybe it could have been worse, like 50.00 every month.
I did try to cancel through the link as above, but no luck, it didnt work - how surprising!
I have contacted them and hope all the adverse publicity will drown them as it has already- try typing shoppers discount co uk into browser, one link in 20 is in their favour - oh its their own! All the rest are highlighting complaints - sad that we have to waste our time and hope whoever is really getting the rewards will soon be highlighted in a real rewarding way - I am terrified that next month they will do the same and at leas I have learnt a real lesson
 131 days ago by   jimbo62 0 Votes
I have just noticed a £10 debit from SHOPPERDISCOUNTS.CO.UK and immediately phoned my bank.
My bank were unable to stop any further payments from then but gave e telephone number for SHOPPERSDISCOUNTS.CO.UK
I phoned them and told them I wanted any subscription with them cancelled. They tried to tell me about savings I could make in the futute but I told them I wanted subscription cancelled.
I have been assured y them that my subscription is cancelled and that no more payments will be taken from my account.

Their telephone number is 0808 234 1539
 130 days ago by   jimbo62 0 Votes
I have been contacted by SHOPPERDISCOUNTS.CO.UK to inform me that my subscription has been cancelled and that I shall receive a refund of subscription charges.
I have to be honest and say that they have been really helpful and maybe if I had read ALL the small print I could have saved myself all this trouble.
I shall post again when I have received my refund... and again should I not receive it or further charges are made against my account.

If anyone is still having problems then I suggest emailing and telephoning them to solve the problem.
Email address - consumeraffairs@webloyalty.com
and telephone number is - 0808 234 1539
 127 days ago by   jimbo62 0 Votes
UPDATE:

I have now received refund from SHOPPERDISCOUNTS.CO.UK
 79 days ago by   Granger 0 Votes
This has caused me no end of aggro. I cannot contact them, their number says "cannot accept calls from your area...". I have had to cancel my card and am in the process of changing my card details with about 10 of my suppliers...BIG headache! The better news is, I'm working about 200 yds from their office next week, so a little visit will be in order.
 10 days ago by   Michael14 0 Votes
I have just spoken to SHOPPERDISCOUNTS.CO.UK after noticing a £10 charge to my credit card. They said I had agreed to this after buying airline tickets with Ryanair. They went on to say there have been 3 charges made on my card. I told them I did not knowingly join their scheme. I have asked for a full refund and cancel all future charges.They have agreed and said confirmation of the refund and cancellation would be sent via email ( I got a reference number for the cancellation verbally just in case) . No email as yet but if it isn't here by the end of the day I will raise a dispute with my credit card company.
 4 days ago by   Jimmy Must 0 Votes
Happened to me when I purchased an item through Misco. What a scam. I think the affiliated companies that allow it are no better...Ryanair, Misc0, interflora etc..Disgrace

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