i also have been duped by this company...
My bank gave me the following phone numbers to call, 0800 731 9935 or 0808 234 1539
After ringing them, I was told that they would refund, but only for the past 3 months money ...£30
likw most of us, we only get 6 monthly statements, hence, by the time we receive them, we have already lost out...
Good luck to all those trying for a refund x