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2.0 68 Reviews

NBCUniversal Complaints Summary

16 Resolved
52 Unresolved
Our verdict: When using services from NBCUniversal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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NBCUniversal reviews & complaints 68

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8:25 pm EDT
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NBCUniversal Poor Coverage

I have found NBC's olympic coverage to be wholly dissatisfying. As the sole provider of olympics coverage in the US, NBC have a duty to provide extensive and widespread coverage. NBC have only televised a handful of sports in their evening highlights - Swimming, Volleyball and gymnastics have all been overrepresented at the price of many other diverse sports. The commentators have been poorly informed and have added no real meaning or substance to discussion and coverage of the opening and closing ceremonies have been awful, with sections missed out of both, constant adverts and the delaying of the Who finally until after midnight! If NBC intends to bid to host the tv rights for the 2016 Olympics I hope they will take it more seriously. Luckily I am British and will get to go back to Britain soon where I can watch proper sports coverage on the glorious BBC!

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5:59 pm EDT
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NBCUniversal Removing Under God From The Pledge Of Allegiance

Dear NBC Executives: June 24, 2011

I have watched many shows produced by NBC over the years. I have always been a fair person in my life.
When I watch certain shows whether from your network or others the nice thing is I have a choice on what
to watch. I like watching different shows to hear the viewpoints to gain a certain perspective on what the show is about. Then I discuss these shows with others to get their perspective. The wonderful thing
about this is it is nice to hear everyone involved
their viewpoint. However, I must question NBC's decision to deliberately omit "UNDER GOD" in our
own country's Pledge Of Allegiance. In my discussion with hundreds of people so far, nobody agrees with NBC. You can justify certain things or even overlook certain things on issues we face but this is crossing
the line of the people of our nation who most do believe in God. So we are asking that NBC do the right thing in terms of a few things. 1. We want NBC
to put out a massive media campaign to denounce what
happened at your network regarding this situation. 2.
We want the decision makers fired from their positions for doing such a disgusting thing. I and the many people I am involved with all agree that this is the fair thing to do. If we do not hear from NBC regarding this situation to fix this type of behavoir we will be forced to do a massive campaign to boycott NBC and all affiliates. This I promise you will affect your ratings. We are hundreds, turning into thousands and then millions of voices who will boycott. I ask in all fairness that you take the necessary steps to stops this nonsense before it escalates to hurt NBC and its affilliates.
In reasoning you must take into account AMERICA was founded on principles of GOD. Your company NBC benefits in many ways from what GOD has blessed and bestowed on our nation. We are all its people here in America and you need to understand that most Americans are believers in GOD. To remove GOD you remove yourself. I ask again that you do the right thing and take the proper course of action. If you don't your company will suffer and you would agree nobody wants that. I am looking forward to the media blitz denouncing the NBC Executives who decided to do this by NBC. It's time to take responibility we are and we believe you will want to do the same. I appreciate your reading this and again look forward
to NBC taking immediate action in putting this to rest fast for all involved which is the millions of viewers who have been disrespected as well as GOD himself.

Sincerely,

Rick Lowe

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1:09 pm EDT

NBCUniversal Harrasement

After spending well over $10k and referring several coworkers to buy from them, they have treated me with complete disrespect. A value payment was declined because BofA got hacked into and they sent me a new debit card. I never received an email from Shop NBC asking to update card information, which I would have gladly done and did do IMMEDIATELY after finding out about the problem?.

That wasn't good enough for them". They wanted the new card immediately over the phone!. I explained to them that I use wireless home phones and a cell phone and that would not be acceptable due to security reasons/. The next agent that called cooperated and mailed out a statement to my home, I then mailed them a check for payment". Meantime, the 10-12 harassing calls per day continued!. Now 12 days later, they are still calling me 10-12 time a day, on both my home and cell numbers, by 3 different reauthorization agents".

My account information with new debit card info is current so I refuse to give it to them over the phone for another value payment that was declined because their outdated computer system supposedly can't retrieve the new, updated card number from their own system.

They have totally mishandled this whole situation. They started off with multiple phone calls daily when all they had to do is send me an email to update account info. and or mail a billing statement. That is not their company policy to do neither per Michael Davis manager.

My advise to potential and present customers of Shop NBC. DO NOT BUY FROM THEM ANY MORE! I WILL BE TELLING ALL OF MY FRIENDS AND COWORKERS ABOUT THE HARRASSMENT THAT I HAVE EXPERIENCED FROM THEM BECAUSE OF THEIR OUTDATED COMPUTER SYSTEM AND COMPANY POLICIES.

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MysticGoddess
Pagosa Springs, US
Jan 27, 2013 7:41 am EST

BTW, this is the only complaint I have ever filed anywhere!

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MysticGoddess
Pagosa Springs, US
Jan 27, 2013 7:39 am EST

I went through an almost identical situation with them & they won't let me have Value Pays anymore even though it was predominantly their fault (I say predominantly because I take responsibility for forgetting the card with the different expiration date was used on one item I purchased from them, a simple oversight that turned into a nightmare!). In addition, regardless of how friendly & kind I am, most of their phone order reps are unfriendly & some are downright rude for absolutely no reason except that the phone rang? This is the single most difficult & unpleasant company I have ever dealt with & if I could find the things I need anywhere else, I would stop shopping with them completely. Absolutely do not recommend doing business with them!

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5:32 pm EDT

NBCUniversal Mess

I purchased a facial machine on ShopNBC when it was on air. There was never anything that said the machine was sold out when I bought it, or after I bought it. I also bought some replacement filters for it, which they recommended doing. I got the filters a week later, and called to find out when I would get the machine. I was told the machine was on back order. I asked how long it would take to come in, and was told they had no idea. I asked if they were sure the machine was even going to be available again, and they said they had no idea. So I said, you can't guarantee that the machine is even going to be available? And they said no. So I cancelled my order, sent the filters back and had to pay for the shipping, which is ridiculous. They should not have sold items they apparently didn't have in stock, and they never informed me in any way that the machine was on back order. I was totally conned into buying something and paying the shipping for it when I couldn't even use it, because I didn't have the *** machine! I'll never shopNBC again!

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9:54 pm EST

NBCUniversal Digging deeper into pocket

They get worse day by day. It wasn't enough shopNBC mishandled order; sent to a 7yr old previous address, tried to make me track; until I got to corporate via manufacturer.

Now they want to charge full shipping for each item ordered; I ordered a candle, sheet set, 2 identical throws and they were tacking $31.96 in shipping charges.

When it was still Value Vision there was customer service, shopping carts inclusive shipping for all items.

Now the greed of corporate is clear; take a little more from us average Joes.

With shipping that pricey, I can go 10 days with full tank of gas, support my local merchants and let NBC ROT.

The one product they offer that I cannot be without can be bought from manufacturer in Canada, so I really don't need them. The idea of home shopping is to be convenient and comparably if not, better, priced. They do not offer any such services.

Lousy customer service UNLESS you get to corporate office personnel and overcharging shipping, handling. My last order took them 7 days to pack and send.

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6:39 pm EST
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NBCUniversal Mitsubishi TV

I have got a giant nonworking TV in my living room that was bought in December and hasn't worked for the last 3 weeks and Shop NBC feels they have no responsibility to back the items they sell. I can't belive I made such a huge purchase (2000 dollars) for my first shopping experience with them! I am an idiot! Don't be one too

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8:14 pm EST
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NBCUniversal Forced to resing

After nine years of employment with Telemundo, I was given a choice to either get terminated or resign.
The reason for this because when I filled out my electronic employment application I made a mistake and put NO to the question if I was ever convicted of a felony.
I even advised my HR person back then, Grace Orejas, of my "mistake" and that I paid for this mistake AND the question below it asked in the past seven years and it got me confused.This shows that at no time did I try and cheat or hide my past. Why would I if I knew that the company would do a background check ? This I can prove 100%.;
This was not investigated by chance, but after numerous events and false accusations that I had stolen equipment from the company.
In every occasion I proved to the company that I was innocent, even after clear implications that I was involved in illegal activities
Its hard to believe that after all my years of service, dozens of ovations, employee of the month several times, employee of the quarter while at wtvj, the company does NOT respect my years of service and/or my dedication.
The words and images selected, they all intended towards co-workers and co-workers did in fact believe I was a thief. The clear implication that I was involved in stealing or in illegal activity of any sort, was completely false. HR knew that I was NOT involved in or even suspected of being involved in illegal activity. On the sun glass theft issue, it was security implicated me falsely. I proved my innocence and was exonerated.. I tried to get our ombudsman, Lisa Hughes, aware but after conversations with her and emails, she NEVER contacted me back to let me know the outcome of her investigation. NOW the latest on the Kravitz misinterpretation, a disgruntled person from the street full of anger, hate and with personal problems between us for years and that I have a defamation and slander lawsuit against called, and turned in equipment that was supposedly stolen by me. After getting accused of stealing AGAIN, I showed prove in the way of an October 2008 email that was clearly stated that the equipment in question was disposed with management approval. Let me add that the email included model #'s, serial numbers and asset codes. Along with accusing me of stealing, the disgruntled person Cesar Figueroa made false and defamatory statements in a negligent manner without reasonable care as to whether the defamatory statements were true or false. The Company I guess needed to find something to redeem themselves AGAIN started plucking into my past, until they found what they thought was sufficient to terminate me.
By reason of this false statements and HR misinterpretation towards me, I have been injured in my life, my family's well being and reputation with the public for integrity and moral conduct and continue to suffer extreme humiliation and emotional distress.
As in the sunglass theft case, I asked to speak to Don Browne and my wish was not granted. I know Don would NOT allow this injustice and he makes it his point to treat all employees with respect and consideration.What happened to the open door policy ? How in the world is it possible to terminate a top performer for making a mistake in his application, AND that it was clearly explained to Grace Orejas. When asked if I could contact Grace and clarify the problem, I was instructed not to. Why ? Dont they want to clear my name ? The Telemundo mentality BEHIND Don Browne's back is " employee is guilty until proven innocent"...Don & Derek are men of integrity and he should know what goes on behind his back.
An employees performance and dedication should be valued and considered when an employees job is on the line. Remember it was ME who went into Mexico and drove the equipment under threat of car jackings, risking my life. Remember it was ME who worked through Christmas to make sure the numbers at the end of the year matched. It was ME who traveled with the Client Development team to make sure all went smooth. Remember it was ME who toured from city to city sleepless nights to make sure Al Rojo Vivo was flawless. Remember it was ME who did Upfront presentations also with sleepless nights to assure all went well. Remember it was ME who made sure that all Novela press junkets went smooth. Remember it was ME who tore down Ajusco to save the company million of dollars while everyone was home during December with their families. Now I look back and wonder why did I go above and beyond, risked my life, risked my family, and most of all risked memorable time for a company that does not value this ?

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SammyD25
, US
Aug 08, 2016 1:33 am EDT
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I am sick and tired of close-ups. I would never personally get as close to a person as the networks show on TV. Can someone please tell the directors that just because they can count the pours on a persons face, means we want to. Please limit close-ups to shoulder to top of head maximum. Any closer is irritating. We cannot see a thing around the person. Please, Please, Please.

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Reviewer35780
,
Jan 14, 2016 11:33 pm EST

I personally do not like the new show Hermano! Most people that watch telemundo watch it because of their novelas not shows. I use to really enjoy coming home late from work and being able to watch the repetition of the novelas. That's something I and many others can't do anymore unless you fix it. Leave all those shows for the weekend don't mess with our schedule just because! Please fix it. Thank you

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blast1
Miami, US
May 25, 2011 8:21 pm EDT

You got paid to do you job ! An employees performance and dedication should be valued and considered when an employees job is on the line. Remember it was ME who went into Mexico and drove the equipment under threat of car jackings, risking my life. Remember it was ME who worked through Christmas to make sure the numbers at the end of the year matched. It was ME who traveled with the Client Development team to make sure all went smooth. Remember it was ME who toured from city to city sleepless nights to make sure Al Rojo Vivo was flawless. Remember it was ME who did Upfront presentations also with
sleepless nights to assure all went well. Remember it was ME
who made sure that all Novela press junkets went smooth.
Remember it was ME who tore down Ajusco to save the company
million of dollars while everyone was home during December
with their families. Now I look back and wonder why did I go
above and beyond, risked my life, risked my family, and most of
all risked memorable time for a company that does not value this
?
The company did what they was suppose to do take out the bad apple.you was getting paid to do you job. You abuse the power the company gave you to benefit you pocket.
you would learn from this. Next time don't take you friends and families for granted

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blast1
Miami, US
May 25, 2011 11:37 am EDT

I think you are a a compulsive/ pathological liar or a sociopath after looking at you criminal record I can tell the you are a criminal and a garbage. Check this out
oward County Case Number: 09022736CF10A State Reporting Number: 062009CF022736A88810 Court Type: Felony Case Type: Felony Filing Date: 12/16/2009 Case Status: Disposed Court Location: Central Courthouse Judge ID / Name: Judge, Unassigned Magistrate ID / Name: N/A BCCN: 0767380 Style: State of Florida Vs. Kravitz, Steven
#2. Broward County Case Number: 11006867CF10A State Reporting Number: 062011CF006867A88810 Court Type: Felony Case Type: 2nd Degree Felony Filing Date: 04/21/2011 Case Status: Pending Court Location: Central Courthouse Judge ID / Name: Usan -FP, Michael A Magistrate ID / Name: N/A BCCN: 0767380 Style: State of Florida Vs. Kravitz, Steven
Is time you take responsibility on you own a actions stop with all dose lie you will spend you life in jail if you continued with you lies stop blaming others.

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4:48 am EST
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NBCUniversal Video of 21 year old shot in the head

I cannot believe that while viewing the latest Dateline piece dubbed "Mean Girls" I was ambushed by raw REAL video footage of a crime scene interview as well as the actual scenes of a man dying. A darling 21 year-old man was laying on the floor with a bullet hole through his forehead. As the EMT worked to save his life, one medic lifted his the young man's oxygen mask away from his face to ask him, "who shot you Ricky?" The young man, bleeding from his forehead, softly said, "my neck hurts." He died from his wounds 2 days later.

NBC, if you or your loved one was dying on video, would you want it broadcasted? Furthermore, if you were that poor young man fighting for his life, would you want it aired on TV after you died?

I am sick at the lack of respect you and your producers, editors, and writers have shown by airing this piece. I in no way, shape, or form would have watched your show this evening had I been WARNED of its contents. In the very least you should have warned your viewers.

I have studied criminal law in 4 countries, I am an true crime buff (First 48, ect) and I have NEVER seen something so disrespectful and graphic on television.

NBC, you should be ashamed!

Jamie Kinsler

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Update by JKinsler
Nov 15, 2010 8:00 pm EST

psuguy...

your post makes no sense. How can you comment that on what i think about the piece if you have not seen it? Also, I said I studied crim law in 4 countries, nothing to do with the television I prefer.

Update by JKinsler
Nov 14, 2010 11:10 pm EST

*release*

Update by JKinsler
Nov 14, 2010 11:09 pm EST

I am not sure if they would have had a relaease? I think they may have been able to obtain the video footage through the police department. Honestly, I cannot see that boys parents consenting. No way.

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761843dd
washington, US
Jul 21, 2011 10:29 pm EDT

ridiculous complaint, ridiculous. If you are a "true crime buff" and supposedly studied it, then why in the world would this offend you? It didn't even show that much! These shows show real footage quite often, so some advise...find a different hobby you over-sensitive little girl

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pobarjenkins
Minneapolis, US
Nov 14, 2010 7:32 am EST
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*released

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andrewcroke
Surrey, CA
Nov 14, 2010 6:55 am EST

Welll aint that America

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pobarjenkins
Minneapolis, US
Nov 14, 2010 6:14 am EST
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Though they should have warned audiences, someone had to consent for the video to be releasd (it was probably the family).

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9:43 pm EDT
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NBCUniversal Does it exist

I watch tv over the air. We get abc, CBS, fox, wgn, and about 25 other channels. But NBC broadcasts a signal unavailable nearly 90 percent of the time. What gives? Every other major channel works, there's no weather interference but yet NBC is no where to be found. I can only infer that this isn't a tech glitch but more of an attempt to strong arm people to pay more money. Needless to say I have stopped watching NBC period. And now the [censored] bag executives and the pCOCK network can't figure out why there ratings suck. Gee, go figure.

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Update by NBC=Satan
Oct 03, 2010 12:28 am EDT

Holy ### pobarjenkins I just realized what a loser you are. 168 posts since sept. 18th. 40 yr virgin comes to mind.

Update by NBC=Satan
Oct 02, 2010 11:51 pm EDT

Thanks B

Update by NBC=Satan
Oct 02, 2010 11:37 pm EDT

Arumentative? That must be theoretical for argumentative

Update by NBC=Satan
Oct 02, 2010 10:51 pm EDT

This is complaints board.com not excuses.com right?

Update by NBC=Satan
Oct 02, 2010 10:44 pm EDT

Wow 2 NBC apologists in a row! Anita just asked ?s but offered no help [censored]. 2nd Nbc works a fraction of the time thus rendering your argument that it isn't available. 3rd check your sources, NBC is nowhere near the ratings it used to achieve. Lastly I just wanted to watch Saturday night LIVE tonight.

Update by NBC=Satan
Oct 02, 2010 10:07 pm EDT

Well Anita obviously you can't read because the first sentence I wrote clearly reads I watch over the air. And yes I've made the crossover from analog tv. Thus the reason I can watch all the other major networks sans nbsucks. I'm just wondering if anyone else suffers from the same problem.

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LDC
,
Nov 07, 2008 12:53 pm EST

An FYI for anyone dealing with this group. I called the [protected] CS number and did the following.

I wouldn't take no for an answer, I needed the money refunded to my bank account. The guy just kept reiterating the 14 day policy, and told him politely I wasn't going to argue with him, so if he couldn't help me to send me to someone who would. (Of course the crying might've helped).

In any case, that didn't seem to be working so I referred to this website. I mentioned that I would be embarrassed to work for a company with such unscrupulous policies. Applying unauthorized charges (because of the 14 day cancel clause that no one see's) might be legal but its still lowball. I then mentioned there were hundreds of complaints regarding there practices and that seem to do the trick.

I'm still going to send a complaint to the IL Attorney General, its the only way to shut these people down. So please do the same in your state, we need more than one complaint to get the ball rolling. So this clause can no longer be considered legal.

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pobarjenkins
Minneapolis, US
Oct 03, 2010 9:28 am EDT
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I can see that you ran out of good arguments (not that you ever had one), since you have been forced to result to making juvenile assumptions about my character based on internet habits.

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pobarjenkins
Minneapolis, US
Oct 03, 2010 12:09 am EDT
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Well said, Lidman Foundation.

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pobarjenkins
Minneapolis, US
Oct 02, 2010 11:56 pm EDT
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Sorry about the spelling mistake, I was busy watching my crystal clear NBC broadcast of Saturday Night Live.

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pobarjenkins
Minneapolis, US
Oct 02, 2010 11:00 pm EDT
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Clearly by your own standards, you can't read otherwise you would have noticed that I didn't say anything about their ratings now compared to their prior ratings. I only stated that they currently have good ratings in terms of nielsen ratings during premieres.

I am not an "NBC apologist". I just told you that I have no issues with the channel myself. It is pretty obvious however that you just want to be arumentative and childish, and you do not want anyone to actually attempt to help you if it disagrees with your personal bias.

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pobarjenkins
Minneapolis, US
Oct 02, 2010 10:31 pm EDT
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I use a box that switched my analog television over and I get NBC for free basically. So either it isn't available with your set-up or it isn't available in your area or it is a combination of the two. Sounds like only a problem that you have (seeing as NBC actually has really good ratings). And you don't really seem open to any solutions that aren't "NBC is evil" as Anita tried to help you and you were pretty rude with your "obviously you can't read" line.

If NBC is so awful, why do you want the channel anyways? And they put the majority of their shows for free on the internet, by the way.

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6:10 am EDT
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NBCUniversal Junk jewelry

My mom was watching a jewelry shopping show called SHOPNBC.com. and saw a necklace she liked. She told me they went on and on about the quality of this "14 kt" gold chain and so decided she wanted it and thus ordered it. It was the crappiest piece of junk I have ever seen. She paid $100 for this sorry piece of rubbish and $7.99 S.H. Of course she was disappointed and gave it to me to return since the directions to do this required a magnifying glass to read and a puzzles master to understand this babble. You are billed an additional $7.99 S.H. and restocking fee for the return. I think thatSHOPNBC.com carries junk, rips people off and to me this is wrong and unethical.

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ShoppingQueen
Pembroke, US
Mar 15, 2011 9:11 am EDT

I agree, their jewelry samples the hosts show are beautiful with rich colored stones. Then when your piece arrives- the stone is 5 shades lighter and looks half the size smaller. One time it cost me 30 % of the product' s price to return it! that is higway robbery and makes me think they already expect most people are gonna return the product because it's not worth their prices so, they make their money on the shipping, handling and return shipping fees. I have since found out that a lot of what they sell you can find elsewhere for 3 to 4 times cheaper! especially their sterling silver pieces.

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NBCUniversal - Olympic Coverage

The coverage of the 2010 Winter Olympics is terrible, as was the coverage of the Summer Olympics. We only see broken up bits of events, and have to endure more commentary than coverage of actual events. Nothing could be more insulting than to only be able to see less than one minute of the USA vs. Canada hockey game. Shame on NBC, and the terrible choices they continue to make during these Olympics.

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NBCUniversal You are late because you paid early

I bought a computer from Shop NBC that never made the standards. It was cheaply made and top shelf price. I accepted a credit card from them to buy it. Last month I paid my bill for what I thought was on time. A few days later I got a call from the company saying that I was late on my payment. I said "how could it be since I had paid my bill on 6/3/09 when the due date on the bill was actually 6/25/09." The response was the following "Sir, I am sorry to inform you that you are late on your payment due to the fact that you paid early. For that, you will incurr a $39 fee." No matter how hard I tried to resolve that issue I was unable to. So after I am done with this credit card it will be closed down and no more shopping from Shop NBC.

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NBCUniversal Rebate Denied

On 5/10/09, I purchased the above Acer laptop computer through Shop NBC who also offered a $100.00 mail-in rebate. The rebate was good until 6/30/09. The merchandise arrived on 5/23/09.

When I went to apply for the rebate on 6/24/09, I found out the the time limit had expired! Evidently the rebate offer was NOT until 6/30/09, but was for 30 days from DATE OF PURCHASE.

This discrepancy in "when the 30 days starts' was never made clear. Due to their erroneous advertising, I feel that I am eligible and entitled to the $100.00 rebate. As a senior citizen, I cannot afford to throw away $100.00!

Please let me hear from you soon! Thank you for your assistance with this matter.

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4:03 pm EDT
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NBCUniversal Received an empty box

I ordered an Elgin watch from Shop NBC and had charged to my credit card. I received a package from Shop NBC. When I opened it, the watch box was EMPTY! That's right. I said EMPTY. When I called customer service I was asked if I would like to order another and pay for it again. Not hardly. They said they would investigate but wouldn't necessarily issue credit to my credit card. I should have checked them out first. This is a scam! BEWARE!

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marilyn fessler
, US
Oct 20, 2009 6:46 pm EDT

I had the same thing happen to me with an expensive watch and at about the same time it happend to you. I ordered a "Donna of the Rocks" diamond watch and when it arrived the invicta watch box was empty. I was horrified ! I have ordered through all the home shopping channels since the early 80's and NEVER had anything like this happen. I too had put it on my credit card of which shop NBC resolved the matter and refunded my charge card with in a week of the incident . SO YOU ROCK SHOP NBC !~Marilyn in Seattle

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Brittney,Dakota, and Maddies Mommy
powell, US
May 16, 2009 4:11 pm EDT

If the item shiped ups then they can check by weight... I am suprised they didnt tell u that they should ahve called while you were on the telephone... then they should have filled out a form and told u the investigation should take 10-14 business days... the they should have offered free shipping and refunded that to your acct and a disc...sorry hun good luck to you some ppl dont know good customer service and I can understand of being excited over the item! good luck please post and let me know what happens!

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NBCUniversal Fraud

Purchased this DXG web cam / camcorder from Shop NBC around Christmas. Both Shop NBC and DXG represented the product to be fully compatible with Windows Vista. It is not. Shop NBC has chosen to participate in the fraud thrust upon its customers by DXG. After several attempts Shop NBC continues to give me the run-around and refuses to refund the product upon return. Documentation: DXG represents at the Shop NBC website that the product requires Windows Vista (one of the System Requirements) and represents that the unit is fully compatible with Windows Vista. At the DXG web site, DXG does not list Windows Vista as a system requirement and states within DXG tech reports that this DXG product is not compatible with Windows Vista; that DXG will never create a driver for the product to make it compatible with Windows Vista and that DXG does not claim or represent that the product is compatible with Windows Vista.

Both Shop NBC and DXG have committed fraudulent misrepresentation of the product and after full disclosure to Shop NBC - Shop NBC refuses to refund the purchase price upon return. Both Shop NBC and DXG should be investigated by the appropriate Dept. of the Federal Government and both Federal and State Consumer Protection Agencies and be required to refund all customers who find the product incompatible with their computers running Windows Vista, and both Shop NBC and DXG should be fined heavily for greedily committing the crime of theft upon Shop NBC customers by fraudulently misrepresenting the product and stealing customers monies. Since the theft of monies by both Shop NBC and DXG crosses state lines then the Feds should become involved since this theft from US Citizens involves Interstate Commerce.

Americans are tired of greedy money mongers fraudulently misrepresenting products and stealing their hard-earned monies. I urge all Federal and State Agencies involved with Consumer Protection to involve themselves in this matter. Thousands upon thousands of people potentially are the victims of the above and below-described fraudulent misrepresentation regarding the DXG-506V product - all who use Windows Vista operating systems.

All Documentation saved and available upon request to Federal and State Agencies.
A copy of this Documentation from the Shop NBC web site product description and the DXG USA aka DXG Technology USA web site follows:

* Please note that the DXG product information regarding Products Requirements (at last paragraph of Shop NBC description) posted at the Shop NBC web site includes Windows Vista.
* Please also note the tech report from DXG USA web site stating that the DXG-506V product is not and will never be made compatible with Windows Vista.
* Please note that the DXG product information regarding System Requirements posted at the DXG USA web site does not include WIndows Vista.
* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.

SHOP NBC WEB SITE DESCRIPTION OF PRODUCT: (located at www.ShopNBC.com)

DXG 506V 5.1MP Digital Camcorder & 1GB SD Card
The DXG-506V full-motion digital video camcorder is here to meet your needs, whatever they may be! This camcorder doesn't just capture elite video. A 5.1MP still camera and MP3 player are included in this incredibly compact design. You'll find it's perfectly sized to capture life's special moments anywhere you go.

The DXG comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Not only will you be able to film those magic moments, you'll also have more than enough space to save them with a Transcend 1GB SD card. Go anywhere and capture anything with the incredible DXG-506V camcorder!
Features A full 1GB of video memory included to capture those special moments! The DXG-506V is a full-motion digital video camera, 5.1MP still camera, and MP3 player in one compact design. Comes with a number of features including TV Out and Direct Print capability, built-in flash, and a Macro mode. The video camera also can be used as a voice recorder and a webcam. Powered by four AAA batteries, this camcorder is always easy to have charged and ready to go wherever you are
Specifications
5.1MP 1/1.8" CMOS sensor 1.7" TFT display (480 x 220) Movie resolution: 640 x 480 pixels / 30 fps., 320 x 240 pixels / 30 fps (Max) Still image resolution: 1280 x 960, 2048 x 1536, 2592 x 1944, 4000 x 3000 (Firmware Interpolation) Lens: F3.0/8.0, f=8.25mm fixed focus lens with mechanical shutter Focus range: 4ft � infinity (Normal), 6.7 -7" (Macro) Digital zoom: 4X (movie), 10-30X (still) ISO sensitivity: ISO100 Video file format: MPEG-4, ASF, AVI, MOV Still image file format: JPEG (DPOF, EXIF) Internal memory: Built-in 32MB flash memory External memory types: SD/MMC card (supporting 1GB)
Includes
Transcend 1GB SD Card Four AAA batteries USB/AV cable Earphones Wrist strap Camera pouch CD-ROM (driver and application software) Software (Mr. Photo 3 and VideoWorks 6) User manual
Available in your choice of color: Black, Blue, Pink or Silver
Dimensions: 1.5"H x 3.5"D x 2.8"W
Weight: 4.8 oz.

Product requirements for use: Windows XP / 2000 / ME / Vista
32 Bit operating systems, Intel Pentium 500MHz or higher, 256MB RAM or higher, Standard USB 1.1 Port, 10MB free space or higher on hard disk drive, 4x speed or higher CD-ROM capabilities
Amount of video for recording affected by resolution, frame rate options and memory storage availability.
Warranty: One year warranty

________________________________________________________________

DXG USA aka DXG TECHOLOGY USA WEB SITE TECH RESPONSE REGARDING THE DXG-506V Product:

http://dxgusa.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=122

CAN THIS UNIT SUPPORT WINDOWS VISTA?

Thank you for contacting DXG USA. I appreciate your time and patience as I assist you in this matter. Your comments, questions, and correspondence are valuable for me to continue improving my level of service. I will be glad to assist you with your request.

The DXG-506V is not advertised to support Windows Vista. Therefore, the software and driver that come in the package are not compatible with Windows Vista. Furthermore, we will not be releasing a new driver for that unit.

What this means (if you are using Vista):

1. You cannot use the software.
2. You cannot use the webcam function.
3. You CAN connect the camera to the computer and transfer files.

If you have any further questions, please contact us at [protected] extension 192. Our office hours are Monday-Friday 7:00am-5:30pm PST.

Best Regards,

DXG USA

DXG USA aka DXG TECHOLOGY USA WEB SITE REGARDING THE SYSTEM REQUIRMENTS for the DXG-506V Product:
(Listed as Product Requirements at SHOP NBC web site as noted above)

SYSTEM REQUIREMENTS

OS Windows XP / 2000 / ME / 98SE

* Please note that Windows Vista is not listed as a System Requirement at the DXG USA web site but is listed as a Product Requirement at the Shop NBC web site thus leading consumers to believe the product to be fully compatible with Windows Vista as represented at the Shop NBC web site by both Shop NBC and DXG USA aka DXG Technology USA.

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NBCUniversal Credit Card, Value pay

I have been a loyal customer for years and have purchased thousands and thousands of dollars of watches from them, but never again!. I have bought items in a single payment and some using value pay. Shop NBC called me 6 months ago saying that they could not charge my card for the scheduled value pay. It was a simple exp issue I corrected the credit card information with the new exp date then I was told everything was fine. The value pays in my account were being debited from my card as scheduled after the correction. I continued ordering watches and paying them off in full or some value pay just like normal. I then received a collections notice a few weeks ago from Oliphant Financial saying that I owed SNBC $129.99 for a Renato watch that I had thought I paid off months ago. I called them up to find out what was going and why I was sent to collections. OF told me point blank that ShopNBC is known to send people to collections without ever giving them notice of any kind and were actually sympathetic to my situation. There support manager Mari Lacopetti told me that “SNBC regularly screws people over when it comes to credit card charges if your 1 day over the 30 days they’ll send you to collections”. She was the one to tell me to check my bank account to see if ShopNBC debited that particular value pay sure enough they didn’t. During that call 6 months ago when I was on the phone with the SNBC Rep about my card issue they said everything was fine and my payment would be debited with the new CC info. On there website everything looked fine as-well and my value pay’s were being paid on time. I called SNBC to let them know what had happened and to correct there mistake. To my amazement there rude customer service person said it was my responsibility to make sure that particular payment was made during that time. Well hello I made the correction right there on the spot with there Rep, but according to them the updated information was only applied to my future value pays pending. I offered to pay the value pay right there and then with SNBC, but was told to pay OF so I did that same day thinking everything was ok now with SNBC. I had not ordered anything from SNBC for a while, but when I tried to order another watch my account was, put on hold status because of that collections notice from OF. OF said that they sent SNBC proof that I paid them off SNBC said they didn’t have any record of it. So I called OF to resend SNBC there notice they did. Funny thing is that until I brought the collection notice from OF to SNBC attention SNBC had let me order new watches from them even though I was 6 months late on that particular value payment. Moral of my story is BE AWARE! When dealing with Shop NBC they are wolf in sheep’s clothing. I’m a business owner have great credit, pay all my bills on time, and never been treated like a criminal until today. After spending thousands of dollars buying SNBC merchandise over the years to be treated in such a rude and unprofessional manner by there customer service reps was shocking. I am sure my story will not be the first or last Shop NBC you should be ashamed of yourselves. As to all you customers out there that will run into this problem be ready to deal with some nasty reps. Write down names, times, dates, ph# ext, etc. You are going to need it just in case you want to take them to court.

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cosita
Fairfax, US
Nov 16, 2012 5:43 pm EST

only complain about ShopNBC is when ever you asked them if they receive your returned item, they always tell u to call customer service and customer service never once spoke with the real person, its always automated machine and i am tired sitting and waiting for an answer specially if they charge you the same item twice with value pay. that is why never order any other items such as electronic devices nor lamps once again i ordered jewelry they always put in beauty tools even these was return still getting charge 2 of 6 knowing that its return for refund "why" these is the only shopping network that doesn't reply or when your statement is mailed to you there should be a note saying that it has been deducted to your account, But they still continue to bill you every month, I strongly agree what these persons comments:

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ShoppingQueen
Pembroke, US
Mar 15, 2011 8:55 am EDT

I've been a loyal customer with shop NBC since they started. I'm so mad at what they did to me this week i'm NEVER spending my money there again. Over the 15 plus years I have been a customer I have purchased thousands of dollars of items. My account was never late and I had very few returns- (if I did return something it was because the item looked better cause they use better on air jewelry samples it seems). I eagerly awaited their electronics show because I was going to purchase a LED 42in tv for my birthday. Which I could only do using their value pay payment method. I ordered online -everything seemed fine- credit went through, got reciept and estimated delivery date. Then a few days later I was checking to see if they had shipped it yet and my account was flagged with a phone # for me to call them- The phone # they gave is only 9-5pm no weekends and since I got the message on Friday I had to wait- The girl who answered was very snippy and informed me that I would no longer be able to use their value pays on any future items- but she wouldn't say why! thinking this was a mistake because I am an excellent customer of top standing with over 15 years of loyal buying from them- I assumed it was some silly mix-up. So, I asked why that was and I proceeded to tell the girl that Never in all my thousands of hours of viewing Shop NBC did I ever see a show host state that the value pays were not available to everyone. My credit is great, My card was not close to being maxxed out so, I asked why on earth would I no longer be able to purchase items by value pay? She told me that I needed to build up my account with them- I was dumbfounded- build up my account I screamed at her- I've been a friggin customer for over 15 years! how long do they expect me to "build up my account?" I was such a good customer that they even used my comment review I had made on Tiffany lamps as an on air testimonial!- I just happened to be watching when the host read it- after that EVERYTIME I placed an order I was asked if I wanted to speak live with the host, I assumed because they liked my review so much- I always declined because of shyness. Anyways- none of that mattered when it came to the value pays- I was told in a huffy voice that any future orders I should make would have to be paid in full-I told her well, there won't be any future orders, because if this is how you treat a loyal customer- i'm finished spending money with your company and I'm going to tell everyone about your lousy practices!- To top it all off they delivered the TV a day earlier, when I wasn't home because they said it was going to be delivered the next day, and it was raining- they use UPS who left it on my front steps without even a plastic covering over it- after I had told them not to leave it if I wasn't home! This is the second expensive TV they left on my steps -anyone could come by and steal it! pass it on to everyone-they are lousy. Boycott Shop NBC

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skiddd
beverly hills, US
Dec 12, 2009 5:47 pm EST
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And they wonder why they are just about bankrupt!

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NBCUniversal Customer Service Contact Number

After 3 hours of futile online attempts to change a pending DVD order that is back ordered, I finally called NBC at Rockefeller Center, NYC, and was passed through three different departments. I finally landed at the Information Desk & Tours Desk where a pleasant young lady gave me the seemingly "coveted" Toll-free number to NBC Universal Store Online Customer Service--here it is and please share with others (who are banging their heads against a wall)
[protected].

When you dial this number, you will get an automated response which asks for your Order number, etc; after you get the automated status of your order, say loudly--"Representative!'
That should take you to a "breathing" person! I make no promises after that, but will have jumped a hurdle that remains insurmountable for many!

BCharels

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ajones
Winchester, US
Dec 19, 2008 3:55 pm EST

Thank you, Thank you, Thank you,

I spent 3 days trying to get in contact with NBC Universal store. You only can do it through their sad email constumer service. AND NO PHONE NUMBER!

I ordered some items and realized the address was one digit off from the right address. And needed it to be changed. They shipped it before it was changed. So I called Fed Ex and their hands were tied because NBC Universal Store had it flagged that only they can change the address. So I called the store, thanks to you that I found the phone number to talk to a live person. And the store said they couldn't call and change it because it had already been shipped. Ok now what do I do? I am freaking out at this point. I called Fed Ex back and I talked with a very nice lady with an empathetic ear, and she said they will just hold it and the receiver can just pick it up instead of having it delivered. What a life-saver. Whewww...Sigh...Merry Christmas.

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2:21 pm EST

NBCUniversal Cursing on phone

this women call my house. which I have on tape. from [protected] nbc. and said her***** And when I asked her a-Q
she stared cursing & speaking in a unprofession manner to. what was a potential client. so I advise any one who see this
watch the number [protected]) because I have the so call woman name.

TRB

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Jan Cookenour
Kingsport, US
Sep 28, 2010 11:19 am EDT

I was sick in April and was out of town, I contacted NBC HEALTH and they told me they had a contract with Dr.'s Walk In Clinic in Clearwater, FL., they told me all I had to pay was the $35.00 fee. This is the second time I was told by them they would pay a dr and bill and I have been stuck with the whole thing.

Has anyone filed a law suit against this comany for Fraud?

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Swindled in NJ
Irvington, US
Nov 19, 2009 10:24 am EST

My mother signed up to what she thought was life insurance via telephone. The representative, Gary Heler @ [protected] ext 337, called and asked" are you looking for health care"? When asked he assured her it was life insurance and that she would be covered as long as she made the payment by check with him(which included an entry fee and first month payment of $259.85. He promised they would be sending a package for her to look it over with all the necessary info she would need. Well, once that package arrived, I looked through it to help her find her doctors under the coverage. It was then I saw on the last line at the bottom of the "Dear Member" letter that it states, 'This Is Not Health Insurance". My mother specifically asked for it and nothing else!
I have called them with her present on speakerphone and demanded her full refund. At first, Tashiba, tried to talk us out of it and said to hold on to it until we find coverage and after I insited she said we wouldn't get it back anyway which is when I demanded to speak to her manager. When the manager got on the phone, I made it very clear that it took a full week and half to get the paperwork and review the package. I made it also very clear she didn't use any of the services whatsoever and will not do so especially since she was misled by her staff since they were not an insurance agency. Now the manager had a major attitude and kept telling me that my mom confirmed her request via phone prompt with the agent and that she could replay it for me. I told her that a recording can be altered and that if preferred they can play it in court after I file a complaint through our attorneys. She became belligerent so I informed her that our conversation was being recorded with myself and mother present since our call was surely recorded. I demanded full refund and hung up on her since she wasn't the most intellectual people to engage in any conversation with.
So the following day my mother received a phone call from a Wendy Tao, who claims she heard about the phone call we had the other day. She wanted to ask her about what happened. When she finished telling her what happened she made it clear that when she was going through the prompts with the agent on the phone for verification that he had to stop and restart the process numerous times because the questions were unclear! She said, "really"? and then said she'd call back. We are still waiting!
Stay away from these crooks.

I think the most important rule is:
NEVER SEND MONEY UNTIL YOU CAN REVIEW ALL THE DOCUMENTS AND INFO IN PERSON. IF YOU HAVE FRIENDS OR FAMILY WHO SOME LEGAL BACKGROUND AND YOU CAN TRUST THE TO LOOK IT OVER FOR YOU, PLEASE DO SO.
These guys know exactly how to work these schemes not mention et over seniors or foreigners.

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rashcraft
Lawson, US
Jun 08, 2009 4:01 pm EDT

I canceled my policy on May 15th but on May 29th the company took about a premium for June. When I called they said they don't refund money and that I am covered until June. This is a big problem because my husband lost his job and I was counting on using the money from the premium for groceries.

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Mamasue
City, US
May 08, 2009 3:49 pm EDT

They call my cell phone all day and night. They are nothing more than a rip off company and I believe we should shut people like this down. Crooks

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Theresa L Perret
Waynesville, US
Mar 22, 2009 12:25 pm EDT
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I have a pre exisiting and was having problems getting health insurance then one day i get a call from these scam artist of NBC Health I have submitted claim after claim and they refuse to pay anything they also stole money from my fiance' s credit card and refused to refund the money...They told me if I wasn't satisfied with their services I would gat a 100 per cent refund I am still fighting them over that ...My sugestion is hang up on them and DO NOT GIVE THEM ANY INFORMATION ABOUT YOUR CREDIT CARD OR ANY OTHER METHOD OF PAYMENT BECAUSE THEY THINK THEY CAN USE YOUR CREDIT CARD ANYTIME THEY CHOOSE TO DO SO MY MEMBER ID NUMBER IS OR WAS ...GTNHO75409

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2:00 pm EDT

NBCUniversal Inappropriate

I am outraged at what I heard on Saturday Night Live on 18 October 08. I sure hope that Shawn Hornbeck and Ben Ownby and/or their families and any other person and/or their family that has been abused by a sexual predator wasn't watching the show. They made a "JOKE" about sexual predator's and Halloween; something to the fact that kids could come to their doors if "they could keep a secret". In no way is this funny; especially to the victims and families that when through hell with sexual predators. It goes over the line of what is acceptableand moral. I think that the Executive Producer of Saturday Night Live, Lorne Michaels, should be made accountable for this.

Requesting that people contact their local t.v. station that NBC is a part of and file a complaint. If enough people complain, then hopefully they will think twice before thinking that sexual predator jokes are acceptable. NBC should not condone such vileness.

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NBCUniversal Removed Money from my bank account without permission

NBC Group LLC charged my checking account without my permission in the amount of $39.95. I do not even know who this company is. I demand that the money be refunded to me! You have bounced my account!
Lenee Sharak

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Karen Jones
,
Sep 28, 2008 6:33 pm EDT

Nbc took 39. 95 our of my paypal acct & i certainly did not tell them to touch my account. These are bad people, and they need to be stopped. They are scamming good, inocent, and decent people!

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Concerned Work at Home Person
,
Nov 05, 2008 5:57 pm EST

RobinDee...

One of two - ? ways they can get your info. One you go to their site and join or click a link from your e-mail and join because it sounds good or says free. Also the offers to get a free Computer or Trip if you fill out 3 offers listed below on the site it takes you to, like for Example you click the link it takes you to a site you fill in your info and for only shipping and handling, most the time 1.95 to 13.95 and fillout 3 offers from Carmax, Netflix stuff like that. Sounds good because you get a big prize just for filling out a application for other products. Also make sure you have Internet Security Software running at all times. Like Norton or ? Stops Hacker from getting your Credit info off your computer. They like to buy stuff on line. Be safe

Mav

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Concerned Work at Home Person
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Nov 05, 2008 5:44 pm EST

Well everyone the Work at Home deals are mostly a ripoff. I have been doing some research on the companies / Websites listed below and so far what I can find out is they are all ran by NBC Group, LLC., and there is something going on with Mr. Murphy ?

If you look in to it:

admarketingonline.com go's to http://cloneof287.secureorderprocessingcenter.com//default.aspx . Run by NBC Group, LLC. also listed on the site as Craig's List, hosted by HopOne Internet Corporation in Tukwila, Wa Now as far as I know the hosting company has done nothing wrong, but I am going to make sure they know what is going on.

www.searchmarketingppc.com go's to https://c3max83.secureorderprocessingcenter.com/default.aspx/?ref=CD31&pid=CD51354&utm_campaign=CD31&utm_source=CD51354 . Run by NBC Group, LLC. Hosted by HopOne Internet Corporation in Tukwila, Wa

http://www.workfromhomescams.net/index.html This guy you need to check out. Hosted by GoDaddy.com, Inc in Scottsdale, AZ . Right where one of you below got billed from ONLINEBIZ/MARKET. [protected] AZ ?

******* Now if you look at www.searchmarketingppc.com & admarketingonline.com both run by NBC Group, LLC. & both hosted by the same company you will not be surprized at the bottom on the page(s) to read this:

******** ( #1: Our guarantee is simple, if you don’t make money or are dissatisfied with the product or service just call our customer care and arrange for a refund of your $1.95
It’s 100% risk-free and a great value for the wealth of information available to you immediately. To cancel, you must call [protected] M-F 8:00am - 5:00pm
PST within 14 days of the date you ordered. If you elect to take advantage of this offer by checking this box you agree to be charged $39.90 to your credit card
for joining www.searchmarketingppc.com unless you cancel within the trial offer period. We will not have to ask for your credit card or your further contest in order to charge
you. www.searchmarketingppc.com will charge your credit card monthly the membership fee above in effect at that time unless you call to cancel, in addition
to a one time fee of $129.90, which will be billed 30 days from the date you ordered if not cancelled. You must be 18 years or older to order.

Copyright © 2008 www.searchmarketingppc.com - All Rights Reserved. www.searchmarketingppc.com is operated by NBC
Group, LLC. Google, CNN, or USAToday does not sponsor, endorse, nor is in any way affiliated with www.searchmarketingppc.com or this promotion.
Affiliate l Privacy Policy l Terms & Conditions l Disclaimer l Click Here To Unsubscribe ) *****

***** ( #2: Our guarantee is simple, if you don’t make money or are dissatisfied with the product or service just call our customer care and arrange for a refund of your $1.95
It’s 100% risk-free and a great value for the wealth of information available to you immediately. To cancel, you must call [protected] M-F 8:00am - 5:00pm
PST within 14 days of the date you ordered. If you elect to take advantage of this offer by checking this box you agree to be charged $39.90 to your credit card
for joining www.admarketingonline.com unless you cancel within the trial offer period. We will not have to ask for your credit card or your further contest in order to charge
you. www.admarketingonline.com will charge your credit card monthly the membership fee above in effect at that time unless you call to cancel, in addition
to a one time fee of $129.90, which will be billed 30 days from the date you ordered if not cancelled. You must be 18 years or older to order.

Copyright © 2008 www.admarketingonline.com - All Rights Reserved. www.admarketingonline.com is operated by NBC Group, LLC. Craigslist, USA Today, CBS News, Entrepenuer Magazine, Business Journal does not sponsor, endorse, nor is in any way affiliated with www.admarketingonline.com or this promotion.
Affiliate l Privacy Policy l Terms & Conditions l Disclaimer l Click Here To Unsubscribe ) *****

Bottom Line Guy's Read first. If it is to good to be real it is. Also STOP and ask your self if this plan is so good why is Mark Murphy working in an office answering phones as a Supervisor of a Call Center. There are some good plans but they do take work on your end. I have done some in the past, but like anything else it was costing a lot of money to run a business. One thing I found out the hard way is when you start out it can grow bigger than your bank account before you know it causing you to go out of business or go broke. Not all but some. That doesn't mean there not good just grows to become a business and not a Home Business, big difference. And by the way Mr. 8 days ago below sounds like an NBC employee to us. I am sending all I have found to The Cal Attorney General and other State Attorney General Offices, Also Yahoo, Google. Craigslist, Inc and the Hosing companies. One last thing if you look at both sites you will see a box of product with Google and CraigsList logos, bet they don't know ( YET )...Take Care be careful. Best thing I found turn your ideas into a business.

Mav,

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RobinDee
,
Nov 03, 2008 6:23 pm EST

Tell me what you [all] did in order for this company to do what it did. No one mentions how this company obtained access to your personal info.

I'm curious, because I'm always leery of stuff like this that's deposited into my junk mail.. obviously for a reason.

Thanx.

RobinDee

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Nancy Lamperti
,
Nov 01, 2008 1:35 pm EDT

I just wanted to let everyone know that I finally received the balance owed me of $64.85. Mark murphy even called back to my house to make sure that it had come through. If you believe you are owed any money back, I suggest talking to mark murphy.

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Nancy Lamperti
,
Nov 01, 2008 1:30 pm EDT

I finally received the balance owed of ($64.85) refund through Mark Murphy, which a lot of you will be happy to know. You can get your money back ...

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Bernard Ragio
,
Oct 27, 2008 6:01 pm EDT

I actually signed up for information on "How to Make Profit using Craig's List" back on September 8th. I went through the whole sign up process & at the end of submitting all of my info, they asked if I could agree to their Terms & Conditions. I agreed to them, otherwise I would be unable to sign up, but in order for me to agree to anything, especially when it involves my credit card info, I briefly review it or just scan for numbers, I mean who wants to read a ton of pages before signing up. At first I didn't see where they were, but when I looked near the bottom, I saw a paragraph in white typing that listed all of the charges for me so I didn't have to go through a million pages. It stated that for $1.95 you could access all the info you requested within a 14-day trial period in which they send you in a confirmation email immediately after you sign up. I also saw that if you decide not to cancel during the trial period, then there is a reoccurring monthly fee of $39.90, & after 30 days of signing up there is a one time fee of $129.90. Now I wanted to read just a little further in to see exactly what I was getting myself into, so I checked the email they sent to my inbox, logged onto their Resource Center & checked out the info I requested. I also noticed in the same email, that there was a link to view their service agreement. I opened it up & seeing that it was exceptionally short, I reviewed again the charges only this time to see if they explained what they were for. It stated that the one time fee of$129.90 provides unlimited access to their Resource Center, which makes sense to me seeing that after a month you get to view the info as much as you want no matter what. I was charged the $129.90 on October 8th in which the unlimited access helped a great deal, & was also charged twice a monthly fee of $39.90, once on September 22 & another on October 22nd. I ended up canceling because I found what I was looking for making the program no longer personally useful for me. When I called the number in the email they sent, I spoke with Mark Murphy as well. He seemed very respectable when I informed him I no longer needed the program & it took him no more than 5 minutes to cancel me out. After he canceled my account, he gave me a 9-digit confirmation number.

What this explains is if you decide to sign up for anything online, don't immediately assume it's a scam just because you failed to actually read what you agreed to. Now there are some scams out there, but usually they don't have a call service & usually they don't cancel your account or give you verification using a confirmation number. As you can see, this program offers useful information in which you can view during the trial, otherwise if you don't want to be charged, simply call the company like it stated in the terms & conditions, & cancel before the trial is over. After taking my time to review exactly what I was agreeing to, I found everything I needed to know. Had I not read the terms, I would have been in the same predicament. Now I am to believe that Mark was trying to explain to Nancy exactly what she signed up for but clearly, she failed to review that information making her to believe that they were stealing money from her. But if she would have just taken the time, she would have been relieved of having to make a dispute, having to argue, make complaints, get frustrated, & most importantly trying to get her money back, when fist & foremost, they also state that there are no refunds after the trial period. I highly suggest no matter who you are, make sure you review whatever it is you agree to online, even if it takes a few moments. It will save you time & of course, money. And if you simply don't want to go through all the trouble, then I advise not to sign up.

I also have the website from which I signed up. The informative paragraph including the charges is in white typing & located just below the add. It is not difficult to see & it also not difficult to check a box agreeing to them. Thank you for your time.
Here is the site: admarketingonline.com

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Nancy Lamperti
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Oct 23, 2008 4:53 pm EDT

Here's an update on my dispute. I called in again today and spoke with Mark Murphy again. he asked me who told me that i get the balance. I told him that he did. finally reading the notes back to him, he agreed he said it...Now said the girls in the back didn't follow through. So he is issuing a new ticket to credit the $64.85. I will wait another 5 days, but I am sending a letter to the BBB of Phoenix, AZ .

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usa
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Oct 19, 2008 3:07 pm EDT

If you actually read the terms & conditions for the things you sign up for online you wouldn't have any "surprise" charges on your accounts.
Be responsible with your money.

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Connie Daniel
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Oct 16, 2008 1:48 am EDT

Just discovered a charge of $39.95 in my checking account. Through investigation of the phone number on charge, I discovered it was NBC Group. I had already cancelled Craig's list (or so I thought). If anyone has anyone to write to about this, please send me an e-mail with address. Thank you very much.

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