Complaint Rating:

Against Shop NBC, my worst experience! I purchased a 56 Inch HD television from Shop NBC on 1.19.06 for 2,200.00 and was promised delivery In 2 weeks. After I spent numerous time on the computer trying to track where the television was from California to Massachusetts I never got a definite answer. I finally received the T.V at the end of February. Not unpacked as promised to see If any damage and almost not brought Into the house by the delivery people. Exactly 1 yr later the T.V. no longer worked. I called and spoke with numerous people both at Shop NBC and the (Corp) of Vivitek T.V. Finally I was told that It may be the color wheel which will cost me $800.00. I was told It was no longer under warranty which Is a year from the date I purchased It. (NOT FEBRUARY) when actually received. I was told the warranty should of been purchase at the time of sale. They don't issue extended warranty. Not knowing what next to do I called comcast thinking It might be the box. Someone came out and stated no It was the TV. So next I purchased the lamp from Vivitek which cost me 200.00 and was told I had 30 days to return It. I rec'd the lamp after 14 days , tried It finding this was not the problem. I called them again and was told I had 14 days to return It, not 30. Even though It took 14 days to get to me. I was told not to use the return label that came with the lamp to return . I had to pay postage and Insurance on it in case It broke somehow. Which at this point I wasn't playing any games. I sent It back the very next day and received to a call 7 days later reminding me not use the return label. I told the guy It was mailed a week ago. I sent In a consumer complaint which was never acknowledged by the company and also had a legal attorney following up on this. Here we are In June 20, 2007 and I am looking at a blank 56 Inch high definition TV that I can't even watch. Shop NBC doesn't stand behind there products and the company that makes the Television likes to play games and brush you off. I will never buy another Item from Shop NBC and advise anyone who reads this doesn't either. I would like to take a bat to my television just to release the frustration It has caused me. I now have a tech coming to look at It locally stating It may cost 200.00 - 300.00. I wish I purchased the TV locally at a reputable store.