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| The same thing happened to me. I ordered the same $9 jewelry, and they sent me two necklaces and charged me $68 for the other one when I only ordered one, I sent back both of the products, with one unopened and I have yet to receive my money back. It has been about 3months now going on 4. If anyone else has experience this, I say we file a class action suit against Shop Dani and the Bank that allowed them to do such criminal activities. |
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Same here, but they sent me 4 additional pieces within 2 weeks and charged my card over $350. I sent all of them back 2 months ago but have not yet received credit to my account. Consequently it cost me an additional $320 in overdraft fees for a $9 piece of costume jewelery. When I contacted them originally they directed me to write return to sender on the packages and I would be credited within 4-6 weeks. I strongly suggest getting a tracking number and/or delivery confirmation. They claim that they have a HUGE warehouse and they can't find the packages. This morning I called and when I was told it asked to speak to a supervisor but was told there wasn't one as it is Saturday. If they are moving that much inventory, and ripping off that many people, I can't imagine they don't have at least one supervisor answer the phones for all those irate victims. I will be calling the BBB on Monday to inquire if there are any laws stipulating a time limit on issuing such refunds. I would love to be at the top of the list in a class action suit. I will let you know...
DO NOT BUY SHOPDANI.COM! DO NOT BUY SHOPDANI.COM! DO NOT BUY SHOPDANI.COM!
DO NOT BUY DANIELLE JEWELERY! DO NOT BUY DANIELLE JEWELERY! DO NOT BUY DANIELLE JEWELERY! |
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Same thing happened to me. Fortunately I keep close tabs on my accounts so I was able to catch this immediately. I returned the jewelry. Kurt who answered at 1-888-shp-dani said the jewelry was received, that I had cancelled the account and my credit was submitted for refund but it takes 30-60 days for it to happen since they do it in batches. He said I should receive it by the end of this month or mid-September depending on the batch.
I informed him that there are a huge amount of complaints on the internet, people threatening to go to the BBB & Attorney Generals Office about it and that there is no where in the first purchase where it says there will be any future fees for their jewelry. He said he didn't know anything about the complaints and assured me I would be getting my money back soon.
Will keep you posted. If I don't see anything by mid-Sept, I will call the Attorney General & BBB myself. I must agree, this is uncalled for. Not cool Shop Dani. If I were "Dani" I'd be embarrassed! |
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Something similar happened with me.
I ordered 2 necklaces and cancelled my membership 5 minutes later. A month and a half later, an $89 charge shows up on my bill! I called, no one answered, so I left a message to refund my $$ since I cancelled and it was unauthorized. Today, (4 days later) there was ANOTHER $89 charge!!! |
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This has been THE BIGGEST NIGHTMARE ever. They have charged my credit card three times for this crap...its VERY VERY low quality jewelry. I have called and cancelled and told 3 different times my refund will be coming. All this for 9.00 jewelry that cost all of 2.00 to make! Total rip off!! This is going on 90days...and get this people one of the boxes of jewelry they sent me was EMPTY AND I WAS CHARGED FOR IT. How can they still be in business?????
melissa |
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File a dispute with your bank. They should be able to get you your money back. Also, please report them the the Federal Trade Commission (FTC.gov). I called the police and that's what they told me to do. When filing the dispute with your bank, be sure to have as much info as you can, like dates of transactions, when you returned the jewelry, etc. My bank was very helpful and understanding.
There are A LOT of these regarding this company. You WILL NOT get your money back unless you take action. Don't bother calling them. Shop Dani is a scam and they won't give you a refund. I've seen complaints from May that haven't been resolved. |
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Two years ago I made the same mistake so many others have--I signed up for Dani jewelry, not understanding the terms...My bad on that. However, once I figured out the scam, I immediately cancelled the account without issue. NOW, two full years later...I get an $89 charge on my visa from them. ????
I called my bank to dispute the charges, but of course, that can take two full months. I have also called ShopDani about 30 times this morning and have left 6 messages. Of course, I have not received a return call. I filed a complaint with FTC.gov as was suggested by someone who posted before me. I also plan on filing with the BBB as well as the BBB Online. Anywhere else I can post my issues with this company, I plan on doing as well.
Not only do they not make clear the terms of service, their jewelry is so cheap and ugly, it must be made in someone's garage by middle school children. What a farce!!!
SHAME ON YOU SHOP DANI...It is people like you running scam companies like yours, putting out shoddy merchandise, with virtually NO customer service that makes people wary of shopping on the internet. |
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I had a similar problem, but I actually read the terms and conditions and knew about the club and additional charges. I thought I has it covered because I called the same day I ordered my $9 piece to cancel my "membership" so no charges would go on my card... they still charged me another $68, but this was in 2008 and somehow I was able to call and talk to a person right away and within 2 days they credited me back the $68, and I have heard nothing from them since.
Today, for no reason at all, after a year of no contact, a mysterious $89 charge shows up on my card... odd that. I got the same run around when I called, with the answering machine and no one calling back. What I did was immediately call up my credit card company and report the charge as fraudulent. That seems to have solved the problem and I will not be paying the $89.
See below for the email thread I had with Dani.com, and also for some good, specific contact information for all of you still waiting to get your refunds... bet they never thought I would still have my original cancellation e-mail!!!
surprising how promptly they responded, but suspicious how there is absolutely NO explanation!!!
from Brian Dale <briandale@peel.com>
Beverly Simmons <bsimmons@peel.com>
to:
date Tue, Nov 24, 2009 at 3:06 PM
subject RE: Cancellation Confirmation
hide details 3:06 PM (1 hour ago)
Dear Customer,
Your refunds have been processed and should show up on your statement within 72 hours. You will also not receive any more shipments.
Brian Dale
President
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Brian Dale
briandale@peel.com
http://www.peel.com
847-424-0954
From:
Sent: Tue 11/24/2009 1:08 PM
To: CustomerService@shopdani.com
Subject: Re: Cancellation Confirmation
Why is there a charge on my credit card from your company for $89.00? I have clearly canceled and have not bought anything from you in a year. You never return phone messages left on your automated system. I have reported the charge as credit card fraud.
On Mon, Dec 1, 2008 at 9:32 AM, <CustomerService@shopdani.com> wrote:
Dear Ms. xxxxx, we greatly appreciate your business. Per your request your account with Shop Dani has been canceled. A refund has been issued to you in the amount of 68.00. This will go back on to the card with which the initial order was placed, and should reflect in your account within the next 3-5 business days. You will not receive any further shipments or billings from us. Please do not reply to this email. If you have any questions please feel free to contact us at: 888-SHP-DANI. Your confirmation number is: |
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| Please file a complaint with the Federal Trade Commission, Better Business Buearu and your bank. I have just done this today. This is the only way I know to try to stop them. |
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I also have had the same problem with shopdani.com. I order a $9 piece of jewelry (which I could have made myself, the picture was very deceptive) on a Thursday, and on Sunday was charged $68. After very very close examination of the website, I finally found the small print that reads a membership charge of $68 will be charged every month (or two, I don't recall). NOWHERE did it read this when I ordered the first piece of jewelry. I called them repeatedly and finally got a hold of someone on Tuesday. They refunded my money, but it took a month. I canceled my membership, and was told I did not need to return the first piece, since I had already paid the $9. I said fine, mostly because I didn't want to be stuck with the shipping costs to send it back.
This was back in May. It is now the end of November, and lo and behold, an $89 charge is in my pending box on my online bank statement. This has now resulted in a $74 overdraft fee, as it so happened to be charged the day before our paychecks are direct deposited. They charged it on THANKSGIVING, knowing my bank wouldn't be open, I bet. Its Sunday, and I still haven't had a call back.
Please, everyone, go to FTC.gov and File a Complaint against ShopDani.com! |
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| I have an unauthorized charge on my account from shopdani.com. I have never ordered anything from them or given them my information. I have left messages nearly every day for a week and never heard from them. Now I have an unauthorized charge from SeattleCoffeeDirect -- with who I had a similar experience to those described here with shopdani. Now guess what? They have the identical "snail mail" address -- which I discovered because I still have the origianal package from SeattleCoffeeDirect. I am off to the bank tomorrow to work on these issues! Good luck, everyone! |
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| Same thing I cancelled 7 mo ago with them and on Thanksgiving had a charge from them for $89!! I was shocked: fiorst I never got my $68 back and I called like 3 mo after asking when my money gonna be back and after I told myself to forget about it they charge me again! I filed with my bank and hopefully will get me $89 back |
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just wrote letter to their Customer Service and got this in like 5 sec:
Dear Customer,
Your refunds have been processed and should show up on your statement within
72 hours. You will also not receive any more shipments.
Brian Dale
President
---
Brian Dale
briandale@peel.com
http://www.peel.com
847-424-0954
answer came way to fast...scam |
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| am having problem with unatthorized charge from seattle coffee. they wont return calls. credit card keeps saying need more information. this has been going on since july 2009. am at witts end. what to do next?? |
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| I am sorry to say that I've had a similar experience. I ordered ONE piece from these people and was charged for SIX @ $68 per shipment. My membership was "canceled" in June 2009. On November 28 AND December 3, 2009 I was charged an additional $89 for NOTHING. I've filed a complaint with the BBB, FTC, my local police department and the Illinois Attorney General's office. I would suggest that if you have not done so already, take the same actions against these frauds. On a side note, I also contacted the Evanston, IL police. I explained to them what happened and they rattled off the address of the company without my telling them. They are FULLY aware of the situation but WILL NOT file a police report in Evanston. They said that the address DOES NOT EXIST and they claim that since it is considered Internet Fraud, it is out of their hands and into the hands of the IL Attorney General. The phone number for the AG is 1-800-386-5438. Take Action Now!!! |
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| Same thing has happened to me...and today, I have a new $89 charge but they've renamed themselves to TURIN jewelry. I am soooo mad! |
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| Wow does this sound familiar!!! I was charged $79 from Seattle Coffee Direct. After several weeks of trying to speak with a real person, I finally spoke with Linette, who told me that I had 16 accounts with them - all different account numbers, some closed some still open. She cancelled all the accounts, and adjusted the $79. However she told me that she has seen very few adjustments go through and I should dispute the $79 with my credit card company. When I disputed the charge with my credit card company, they were well aware of the company, and told me to send them a copy of my email from Linette stating that I was entitled to the adjustment. They told me that they have to wait 30 days for the adjustment to go through, and if after 30 days there is no adjustment, they will charge it back to the company with no problems. I think Linette is the only honest person working for the company. She sent me emails from every company that I had an account with (fraudelant) with a cancellation number, and told me to keep a copy of the cancellations INDEFINITELY. One of the companies was that shopdani that I had ordered a $9 piece of jewelry from. I cancelled immediately and had the $68 fee refunded about 2 - 3 years ago. Funny they never officially cancelled my account - still had it open according to Linette. |
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Date
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