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ShoeDazzle Customer Service Phone, Email, Contacts

ShoeDazzle
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4.5 497 Reviews

ShoeDazzle Complaints Summary

1 Resolved
61 Unresolved
Our verdict: If considering services from ShoeDazzle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ShoeDazzle reviews & complaints 92

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A
5:53 am EDT

ShoeDazzle defective shoes

I wish I saw the reviews earlier! I bought a good looking pair of shoes from Shoedazzle and when they arrived I was extremely happy. Boots looked great, but unfortunately they were poorly made and after two weeks of using they broke!
I contacted Shoedazzle and asked for a refund but they said that they can't accept the shoes back because I already used them.
They said that they were sorry that I was not satisfied with my order and offered me a 5% discount on my next order. That was the most ridiculous thing to do! First of all I will never buy from them again and if they were really sorry they could offer me something better than only 5%!

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3:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ShoeDazzle vip membership

Company says you can cancel at any time but there are no working options to cancel. They ask you a series of automated questions then put you on hold only for no one to ever answer your call. Tried several times with the same result! The online chat does not respond as soon as you mention wanting to cancel! If it were a legitimate company, they wouldn't have to scam people out of their money to sell you something!

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R
5:41 am EST

ShoeDazzle don't waste your money!

I purchased one pair of shoes and since it was my first order I received a 50% discount. Month later they charged $40 from me! I immediately called Shoedazzle customer support and demanded a refund and asked them to cancel my membership. Their rep did not care about what I said and started to tell me about the benefits of the VIP membership. I gave up talking to their useless rep. I spent days arguing with them and finally was able to cancel my membership. Avoid this website!

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5:26 am EST

ShoeDazzle absolutely ridiculous!

I literally spent hours trying to purchase a pair of boots! Their website has some serious problems. I could not order anything because their site said that my phone number, my address and even my name were invalid! When I finally made an order and paid for it, I received a message from ShoeDazzle stating my boots were out of stock. I got excited thinking it was finally a success until I received that email. I'm done with this terrible company! They took my money, but I'm not receiving anything since the product I ordered is out of stock! I'm seriously frustrated and very disappointed with this website. Avoid ShoeDazzle at all costs!

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6:43 am EST

ShoeDazzle don't become a vip member!

I joined ShoeDazzle and signed up for a VIP membership. After becoming a member I bought a pair of shoes and received my order in reasonable time. I was surprised that my order arrived so fast. But I was pretty disappointed when I saw the shoes. Quality was very bad and shoes looked extremely cheap. Then I canceled my membership, but was still charged the $40 for it! When I tried to call them only an automated voice responded. I spend almost two hours just trying to get in touch with somebody. But that time was a waste because their representative did not give me a refund even though it was their fault! Do not order anything from ShoeDazzle! And do not become a member, it is impossible to cancel it.

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12:01 pm EST

ShoeDazzle low quality and poor service

The shoes I ordered from ShoeDazzle were cheap and quality was very low. They also charge me $40 every month for the membership, although I never signed for it. However the strangest part is that once you have a membership, there's only a limited amount of things you can use it on! So there is no point in signing up for it. Free account actually has more benefits. You can’t split the store credit, you need to use it all at once. It’s quite stupid that they charged my credit card without my permission, and I can’t use my store credit like I want. There is not a single thing I find cute to use my credit. Very disappointed.

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8:56 am EST

ShoeDazzle what a terrible company!

The customer service is terrible and most of the agents don't speak English at all. After I tried to explain the reason of my issue the agent became frustrated, because he couldn't understand what I was saying. Then he just dropped the phone. I called back to explain everything again, but the new agent could not understand me either. This company is really unprofessional! I have been a customer for two years and never had a problem. I was very confused, so I deleted my account. It is better not to deal with ShoeDazzle.

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9:05 am EST

ShoeDazzle never received anything

I ordered a pair of shoes several months ago, but never received anything I called customer support to dispute and got an apology, they told my order would be delivered in a couple of days, but nothing again. Made a second call and was informed that my shoes were missing. They offered me to pick anything else and gave me $15 credit for my trouble as an excuse. But I never received the second item either. Awful company to deal with! They refunded me only 50%! Do not purchase anything from ShoeDazzle.

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9:01 am EST

ShoeDazzle customer service is horrible

ShoeDazzle's customer service is horrible, starting from their representatives being rude. They make the customers feel bad, they repeat the same things over and over again, as if you didn't understand the first time. They are very impolite and unprofessional. They can't even tell you when or how your order will be delivered. The fact that they cannot give you the information you need is absurd. To be part of a "VIP Membership" you need to pay a monthly fee, but the only bonus you get is just a couple of dollars off but nothing else. The least they could do is offer you a proper customer support! Or at least provide you all the necessary information about shipping status and other important things.

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8:31 am EST

ShoeDazzle rediculous company!

There were some nice shoes on sale and I decided to order them. But I still cannot believe I was tricked and robbed by this company. I got my shoes and was socked. Now I understand why they were on sale. I never saw such bad quality shoes! Shoes were mad from very cheap material. Also I got a Vip membership. I don't know how that happened, I never signed for anything. And since then they charge me $40 every month. I opened their site and found the information about. Yes, there is information about memberships on their website. But it is located in the bottom and written with tiny letters. Recently I called the company and they said how happy they are that I am their client. I believe all positive reviews about ShoeDazzle are fake! I bet their employees are receiving a good payment for adding good reviews! I hate this site! Give my money back and cancel that membership, I don't need it! Absolutely ridiculous company!

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8:29 am EST

ShoeDazzle thieves!

I had a membership, but I even did not agreed to become a member. So I canceled my membership twice, but it didn't work. And they have stolen $300 from me by charging my account. I decided to quit this site, because I ordered two pairs of shoes and my order was never delivered. Their agents refused to give me a refund. They delivered my shoes to the wrong address. And even after my complaint they decided not to do anything. And they never called me. I contacted them myself and only then was informed about where my shoes were. I have to get a whole new bank card now, because they are continuing charging me for nothing. I will open another law suit against this horrible company for all they did to me. These thieves need to be punished.

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4:15 pm EDT

ShoeDazzle refund/never received

Hi, I ordered pair of Santorini in Gray size 8.5 from Shoedazzle website back in August 6, 2015 Order #: [protected]. The next week I went to see and tracked the item and it said it was return back to Shoedazzle, I called Shoedazzle they told me there was no (Drive) in the address that's why it was returned but the address was all correct. So I told them you guys had my email and phone number why didn't call if there was an issue. They told me " sorry I am not sure why they didn't" so I told them could you please ship it back to me and she told me to our policy is that we can't ship the item back because it is gone to our warehouse we have no control which made no sense to me at all. Eventually they told me we can refund the money back I said okay but that is very ridiculous for not sending it back to me which wasn't even my fault it was Shoedazzle's mistake. Then in Mid August they only refunded back half of my money. I called again why money wasn't sent it full they said " we will send you another portion here is the reference number and will take 5-7 business days for the refund so I waited 2 weeks I didn't receive my money. So I called again they said " sorry I don't know who told you but we don't see any refunds on the system, we will give you a store credit instead". I was very disappointed they lied to me twice and I am their VIP customer for awhile. I will never order from them again they are all liars and just want to take people's money.

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K
1:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ShoeDazzle shoes are in the worst possbile condition

This is the second time I purchased shoes from this company. On both occasions their product came to me in the worst possible condition ever. The shoe was scratched up. It had crystals on the front of the shoe. The crystals were broken. I tried contacting shoedazzle by phone and was on hold for 13 minutes the first time. The second time I was on hold for 25 minutes. On both occasions I never spoke with a representative, as no one ever came to the phone. I contacted the business by email and no response. I only wanted to exchange the item. I guess I will have to return it and not deal with shoedazzle ever again.

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O
10:07 am EST

ShoeDazzle I am extremely dissatisfied with the customer service from shoedazzle

I am extremely dissatisfied with the customer service from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office...Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!

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10:46 am EST

ShoeDazzle shoedazzle has the worst customer service I have ever experienced

Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.

Read full review of ShoeDazzle and 16 comments
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Osikkozze
, US
Dec 10, 2012 1:52 pm EST

Please do not review if you are affiliated or have a conflict of interest with this website. I agree! The shoes may look cute but the quality is not great. PThey are all faux leather and suede. If you are little patient you can get a good deal on sale for just a little but more but they are real leather or suede! Furthermore, if you are not in the USA you will have to pay shipping fees, which can cost you over $40.00 as it cost me!

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Poldek
, US
Sep 03, 2012 9:04 am EDT

Omg I purchased shoes and a bag from this website. You would never believe my experience but everything was weeks late after calling customer service over and over. Then I get them and they do t look like the pictures on the website. Then like after a month they begin to discolor. I called the company and they said they couldn't help me. Do not shop on this site.

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Strone
, US
Aug 01, 2012 7:08 am EDT

HORRIBLE! they send substandard shoes and then somehow their size doesn't match the regular US sizes and the heels were actually uneven. On top of that you can never reach their clinet service number.

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Woozle
, US
May 19, 2011 6:38 pm EDT

This sucks, I thought I would be able to choose from a variety of different shoes, but no I didnt, and if I didnt like any, then it didnt matter i didnt choose that month, and 2 TIMES MY SHIPMENT WAS DELAYED. Ugh so mad.

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AngelaQ
Olathe, US
Jan 17, 2014 7:15 pm EST

I have been trying for 2 1/2 months to get a refund of my membership fee. I was told 5 to 7 business days 3 times. Then they changed to a new script and tell me it has already been refunded. The supervisors are always in meetings. I have reported them to the BBB and the Attorney General of CA.

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Difoke
, US
Aug 27, 2012 7:27 am EDT

I ordered shoes from this site and never received them! I called customer service and the refused to help me. I called the CEO and he hung up on me. Never ever shop on this site. They could care less about customers.

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Stondawn
, US
Aug 21, 2012 12:44 pm EDT

Cheaply made shoes (I shouldn't be able to see the glue drips between the shoe & the sole) & they run VERY small. Not worth the price or the hassle of returning them... I am trying to return the three pairs I bought, & my order doesn't even show up in my order history, which has been a pain in the neck.

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Mongate
, US
Aug 09, 2012 7:16 am EDT

DO NOT, DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION! I was charged for over $100 for an order I did not place. When I tried to refund or exchange they essentially told me to go dispute it on my credit card and join Just Fab.

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Honsole
, US
Jul 06, 2012 5:50 am EDT

I wanted to exchange an item and they didn't want to exchange, now i am stuck with shoes i will never wear. i am never ordering anything from this website again. its ridiculous.

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Norbit
, US
Apr 11, 2012 3:26 am EDT

They do have nice selections, but you can find the EXACT same styles on other websites such as UrbanOG.com for MUCH CHEAPER! I don't recommend shoedazzle, its a waste of money!

ComplaintsBoard
L
2:14 am EST

ShoeDazzle I still haven't gotten what I wanted

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected. :S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still haven't gotten what I wanted.

I am going elsewhere!

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MaryDazzle
Los Angeles, US
Mar 27, 2013 5:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, Luchide!
I am so sorry to hear that this was your experience with ShoeDazzle. I am a customer service rep here at ShoeDazzle. We pride ourselves on our fantastic customer service, and I am sorry that you did not experience this. I would love to get in touch with you, asap. Can you post your client ID for me, or, shoot an email to me? You can send an email to MParton@ShoeDazzle.com. Looking forward to chatting with you!
Thank you,
Mary

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O
9:25 am EST

ShoeDazzle getting a human being/person on the phone took 20 minutes

I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.

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MaryDazzle
Los Angeles, US
Mar 27, 2013 5:40 pm EDT
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Hi, Oride!
I am so sorry to hear this. I am a customer service rep here at ShoeDazzle and would love to get in touch with you, and, help you out. Can you post your client ID for me, or, shoot an email to MParton@ShoeDazzle.com? I will give you a call, asap!
Thank you so much,
Mary

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M
6:30 am EDT

ShoeDazzle I got completely screwed on restocking/shipping fees for nothing

I made 3 purchases from shoedazzle — 2 pairs of shoes and a lingere set — and was ok with the products. The lingere fit horribly and was really cheap, and the shoes were decent looking but nothing to go crazy over, plus they fit a little too tight and seemed to be made out of cheap material. I wasn't too happy with them but I was content to give them another shot at some point in the future. I sent in the return, only to discover that you need to pay a restocking fee for each item and each item needs to be shipped seperately! This is crazy! I got completely screwed on restocking/shipping fees for nothing. The shady policies behind this company alone make me never want to order from them ever again. I'm going to cancel my membership immediately. Not worth it!

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MaryDazzle
Los Angeles, US
Mar 27, 2013 5:45 pm EDT
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Hi, Midaxe!
I am so sorry to hear about this. I am a customer service rep here at ShoeDazzle, and I would love to help you out. Can you post your client ID, or, shoot an email to MParton@ShoeDazzle.com? I will get in touch with you, asap!
I look forward to speaking with you!
Thank you,
Mary

ComplaintsBoard
W
6:06 am EDT

ShoeDazzle jonathan is rude, mean and very very unprofessional

This is really unfair to me. I am sure you all are aware of my situation, my name is Tracey and Jonathan was disgusting to me. He told me that i was tying up the line and at some point I must give up. I am very un happy with the way i was treated. No one wanted to help me. He even said that his company did no wrong. This is not professional behavior at all!

I never received an e-mail stating to give a different card. I assumed the card i gave was okay because my friend used the same card company and she received her order. I was told by Jaffrey/Jesse if i gave a different card/ a card that was issued from the USA they would ship my order out. I left work to put funds on that usa issued card, called back and was told that every item that i was confirmed on my order is out of stock. This is unacceptable!

Jonathan is rude, mean and very very unprofessional! He did not want to help me in anyway. He just wanted me to stop tying up the line and give up. All i wanted was to be able to get my order or to be able to pick 8 different items for the price of what i paid for the order that was canceled without my knowledge. Jonathan even went as far as to "speak to a manager" to get authorization to disconnect the call. I was not rude to him in anyway. He raised his voice at me and was very demanding.

Because of this I will not purchase another item from this company because of how i was treated.

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6:33 am EDT

ShoeDazzle not exactly up front about final sales

Not exactly up front about final sales - I am now stuck with four pairs of shoes that I can't wear. The FINAL SALE info was in very very teeny tiny print. Thank Kim! Cancellng my membership now.

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MaryDazzle
Los Angeles, US
Mar 27, 2013 4:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, Stage 0!
I am so sorry to hear you feel this way. I work at ShoeDazzle, and, would love to help you out. Can you post your client ID for me, or shoot me an email. You can send it to MParton@ShoeDazzle.com.
Thank you,
Mary

ShoeDazzle Customer Reviews Overview

Shoedazzle is a popular online shoe store that offers a wide range of trendy and affordable footwear options for women. The website has received numerous positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the convenience of the online shopping experience.

Many customers have noted that Shoedazzle offers a great selection of shoes that are both stylish and comfortable. The website features a variety of styles, from casual sneakers to elegant heels, and customers have reported that the shoes are well-made and durable.

In addition to the quality of the products, customers have also praised the affordability of the prices. Shoedazzle offers a VIP membership program that provides discounts on all purchases, as well as free shipping and returns. Customers have reported that the program is easy to use and provides significant savings.

Finally, customers have noted that the online shopping experience at Shoedazzle is convenient and user-friendly. The website is easy to navigate, and customers can quickly find the shoes they are looking for. The checkout process is also simple and straightforward, and customers have reported that their orders are delivered quickly and efficiently.

Overall, Shoedazzle has received overwhelmingly positive reviews from customers who have praised the quality of the products, the affordability of the prices, and the convenience of the online shopping experience.

ShoeDazzle In-depth Review

In Summary: ShoeDazzle offers a trendy and diverse selection of footwear at competitive prices, especially for VIP members. The website is user-friendly with a mobile-responsive design, though some users may find the VIP membership model a bit complex. Quality and durability are generally good, with customer feedback reflecting satisfaction. The brand is active on social media and offers various customer service channels, although there is limited information on their ethical practices and sustainability efforts.

Website Navigation and User Experience: The ShoeDazzle website is intuitive and easy to navigate, with a clean design that makes shopping a breeze. The layout is well-organized, allowing users to quickly find what they're looking for. Mobile responsiveness is on point, ensuring a seamless shopping experience across all devices.

Product Range and Selection: ShoeDazzle impresses with a wide variety of styles, catering to different tastes and occasions. Sizes are generally available, but popular items can sell out quickly. The site regularly updates with new arrivals, keeping pace with the latest fashion trends.

Pricing and Value for Money: Membership pricing offers significant savings over retail pricing, making it an attractive option for regular shoppers. There are frequent discounts and promotions, which enhance the overall affordability of the products.

Quality and Durability of Products: The materials and craftsmanship of ShoeDazzle products are generally praised by customers, though experiences can vary. Product longevity seems to align with the price point, and customer reviews and ratings are a helpful guide for potential buyers.

Ordering Process: The checkout experience is streamlined, with various payment options available. Order confirmation and tracking are standard, providing customers with peace of mind throughout the purchase process.

Shipping and Delivery: Shipping costs and options are clearly outlined, with occasional free shipping promotions. Packaging is adequate, and items typically arrive on time and in good condition.

Customer Service: ShoeDazzle's customer service is responsive and helpful, with multiple support channels available. The return and exchange policies are fair, though it's important for customers to be aware of the terms.

Membership and Subscription Services: The VIP membership benefits include discounts and exclusive offers, but the subscription model can be confusing for some. The cancellation policy is straightforward, but customers should review the terms to avoid unwanted charges.

Customer Feedback and Testimonials: Positive experiences often highlight the style and value of the products, while criticisms tend to focus on specific product issues or customer service mishaps. Overall satisfaction ratings are generally favorable.

Social Media Presence and Engagement: ShoeDazzle is active on platforms like Instagram and Facebook, engaging with customers and running marketing campaigns. Collaborations with influencers and celebrities are common, helping to boost the brand's visibility.

Ethical and Sustainability Practices: Information on material sourcing, production processes, and corporate social responsibility initiatives is not prominently featured, which may be a concern for ethically-minded consumers.

Community Involvement and Brand Image: ShoeDazzle's charitable activities and brand partnerships contribute to a positive public perception, though more transparency in their community involvement could enhance their brand image.

Comparison with Competitors: ShoeDazzle holds a strong market position with competitive advantages in pricing and style variety. However, there is room for improvement in areas such as sustainability and transparency regarding membership details.

Overall Verdict and Recommendations: ShoeDazzle is a solid choice for fashion-forward shoppers looking for variety and value. The VIP membership is ideal for frequent buyers, but those wary of subscription commitments should proceed with caution. Prospective customers are advised to read reviews and policies carefully to ensure satisfaction with their purchases.

How to file a complaint about ShoeDazzle?

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Contact ShoeDazzle customer service

Phone numbers

+1 (310) 683-0940 +1 213 389 8889 ext:265 More phone numbers

Website

www.shoedazzle.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ShoeDazzle. Discuss the issues you have had with ShoeDazzle and work with their customer service team to find a resolution.