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Bowen Family Homes Complaints - Shoddy construction!

Review all Bowen Family Homes complaints

Bowen Family Homes

Posted: 2008-03-05 by Unhappy Customer  [send email]
Shoddy construction!
Complaint Rating:  82 % with 11 votes
Company information:
Bowen Family Homes
Duluth, Georgia
United States
Phone: 6783254500
www.bowenfamilyhomes.com

I have a fairly new home which was purchased prebuilt. From the onset there were problems with all of the homes on my street. Rain was literally coming into my neighbors homes. Bowen came out and had to literally tear out the front part of their homes and rebuild it. I had a water leak coming through the roof in my garage. They came out on two different occasions to fix the problem and told me if the rain continues to come in contact us. Well, we had a drought and it didn't rain for quite some time. Guess what, it's raining in my home again. I have contacted them and they stated the problem was resolved and they are not coming back out to fix it. Also, yesterday I came home and a portion of my roof was on the ground. I pick this piece up and found that the nails used to hold this piece on were not long enough to support it. The nails barely broke the surface of the piece that fell to the ground. BOWEN FAMILY HOMES want nothing to do with this problem. How are they able to continue building homes with all of the complaints I'm finding. They can only hide for so long.
Comments United States Building, Construction
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 603 days ago by Will Ryan  [send email] -1 Votes
Bowen is a quality builder. Sometimes sub-contractors don't do their job correctly. I purchase a home from Bowen and i also am a small custom builder. They do a good job and build a very quality product. You wont find a better track builder.

Will Ryan
 601 days ago by Brandi R  [send email] +1 Votes
It has been about 9 months since we bought our Bowen home. This was the biggest mistake EVER MADE!!! We did a walk thru before we bought it with Warranty Pro ( what a joke) The guy noted problems and turned them over to the builder. Well after moving in all the things that they said they fixed pulled apart again wallls were craking again base boards are coming off the walls, the doors wont stay open. There are air leaks around all door and windows. This isulation they were supposed to of used doesn't work as in the winter the walls are ice cold to the touch. The main problem is the fact that one of our bedrooms had a leak in the roof line above a window seat. It took me 4 months to get someone to come and fix it and this was a problem that was turned in by the "inspector" and was guaranteed by the builder there was no problem found. Well when we had a rainstorm the window looked like someone hade dumped gallons of water on the seal and floor. Well I finally got someone to come and look at the roof and it was told to me by the roofer that the brick needed to come off. So called builder again to set that up and he had some guys come out here and PATCH the f-in thing and told me it was all good. Well two days later the rains came again and again the room is flooded. Well now they have come and fixed the outside of the house and I am waiting on them to do the inside. Was told by the builder that there would be mold but it WOULDN'T be the bad kind. Like he can tell me that. So now we are in a brand new home with possible mold issues and the Warranty Pro people tell me they wont send a mold spec. out here to just spray bleach and water on it and they will replace the sheetrock. Ok so everywhere I read says a professional has to get rid of the mold not to do it yourself. I would not reccomend this builder to anyone. They are very uncaring about any concerns you may have and anyone that will come out to your home I promise will not be able to speak fluent english and will do a Patch job not a repair. Beware if you are in any kind of contract with them.
 588 days ago by Texas Folks  [send email] +1 Votes
Cannot agree more with the complaint!!! Bought from Bowen and hated my life while built with them and then dealt with a million issues for over 3 years. Now we bought a new house from another builder in our area and Oh My God what a difference! The house does not move, does not squick, things are not coming off, the builder is there per 1 phone call or e-mail to resolve any issues you may find and believe me we had really hard time finding anything at all, even though the house was an inventory...
After having dealt with Bowen for years and having started to hate dearly anyone who was in construction business... we were in shock.
Basically, folks, everyone who has encountered problems, let's file BBB and Construction Commission complaints. When I was filing mine I was surprised to find that they had zero complaints recorded at BBB and at the same time the web is ridden with shocking stories.
Bowen Family Homes, besides unskilled and unsupervised labor, hires idiots for construciton managers, has no customer service (rather anti-customer disservice) and the management that does not care. Oh yes, and sales people are allowed to lie according to their contract (read carefilly!). Basically do not believe a word unless it is in writing from the company.
 570 days ago by Kelley Reinertshen-jones  [send email] -1 Votes
I DISAGREE, I am sorry you had a bad experience, which was probably a miscommunication, I have had 2 Bowen Homes and the service was excellent from beginning to End! The Warranty company has always addressed my issues.

Things happen in construction...But I think you are exaggerating just a little.

I for one have been happy with my Bowen Homes.< Plural! Because I have Purchased Two!>

Sincerely,

Kelley
 295 days ago by   Vince +1 Votes
I agree- buying a Bowen home was the biggest mistake I made as well.
They are awful!!
 250 days ago by   Matt +1 Votes
I agree- buying a Bowen home was the biggest mistake I made as well.
They are awful!!
 212 days ago by   Andy 0 Votes
What subdivison is this in? I am considering Bowen here in Round Rock, Texas located in Forest Creek. Thanks.
 181 days ago by   Chris +1 Votes
I agree as well. We are the only house in the neighborhood without a front porch light because they forgot to install it. They said it was to late to fix. Our plumbing was reversed as well. My yard was getting treated with salt water killing off the grass. They came in and cut twelve holes to re-route the plumbing. The quailty is nothing compared to my first starter home that I paid half the price for. Bowen should stick to building doll and tree houses, not homes! One last thing, if you ever work with Tim Packard. . . . run!!! Tim is not a man of his word. He will promise you things until it comes time to fulfill his promises and then it was never discussed or there was a fee. Plus, he works with his mother and he makes her do all the dirty work. Tim never returns calls and his mail box is always full of unanswered calls.
 85 days ago by   betterdeadthenbowen +1 Votes
bought a bowen home and now i pray for tornados to come destroy it ..to date i have spent 15, 000 dollars replacing there shoddy worksmanship . and you can blame sub-contractors all you want but in the end they are responsible for overseeing there work. i threatened to put a sign in my yard and they were quick to tell me that they would file a lawsuit against me ..there management team is awful .
 39 days ago by   brianm76 0 Votes
You are certainly not alone in your complaints about Bowen Family Homes. My family has been a victim of Bowen Family Homes well before the housing crisis and they were doing the same things then that they are doing now. Visit my blog and find numerous comments about negative experiences with Bowen Family Homes: http://brianm76.wordpress.com
 28 days ago by   Cheated First Time Homebuyer 0 Votes
I purchase a Bowen F.H. townhouse 3 months ago in Alpharetta, GA (first time home-buyer) making the biggest mistake in life... I did not put attention to the windows, but all of them are made of wood (80's windows) nowadays, all the builders use vinyl windows... the cold/hot aire flows in and outside of them, and when it is windy, you see the blinds dancing.

All the ceiling lights were remove to be painted, and none of them had a proper adjustment to the ceiling... there were attached with just 1 screw!!!

There is a huge leak in the garage that I am still wainting to have repaired (it has been raining a lot lately)

The grass in both front and backyard is almost dead... and the AC unit is the noisiest I ever heard and has been located in front of the living room/master bedroom, making my nights a nightmare!!!

I can not wait for the recesio to pass by and sell this crap house that I unfortunately got!!!

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