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Xtra Lash / Sheridan Labs Customer Service Phone, Email, Contacts

Xtra Lash / Sheridan Labs
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1.9 13 Reviews

Xtra Lash / Sheridan Labs Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Xtra Lash / Sheridan Labs with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Xtra Lash / Sheridan Labs reviews & complaints 13

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1:11 pm EST
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Xtra Lash / Sheridan Labs Equinox, rvtl

Sheridan labs is definitely a scam and distributes poor business ethics. My experience was similar as these other comments but instead of being on their website mine was on a “pop up” with no info on the trial offer billing terms. It was definitely my mistake as a consumer but I am still fighting with sheridan for them to stop billing me every month even though the product was returned and I have a cancellation #. They finally offered me a 40% credit which was $80 out of the $200 they owe me. So they would not have offered 40% if they felt they did not have some sort of responsibility. I took the 40% and will definitely be filing a dispute with my bank as well to try and get the remaining due. Their customer service # has very poor reception as if you are calling out of the country and seem very evasive when asking for their company name or even where you are caloing. Besides the bad reception, their cs representatives have a thick foreign dialect which is difficult to understand on top of being pushy. I do plan on giving them as much poor press as possible - hopefully it will save someone else. I will take accountability as a consumer but their process after the fact even has fraud written all over it. And never give them your debit card!

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Skincarescam
, US
Mar 08, 2016 4:36 pm EST
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Same situation here. But they listed it as Crystal Labs, but same address in Bluffdale aka Riverton, Utah. I have filed claim with my bank. I ordered from a pop-up on a Facebook story about anti-aging cream. Stupid me! They have false and deceptive advertising. You think you are ordering a trial size product for paying only shipping and handling. No where on there did it say I was enrolling in a monthly subscription that would cost $200 or so a month! Scammers! They use different website addresses, product names, company names. But same address in Utah. I will be filing a complaint with State of Utah.

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4:21 am EST
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Xtra Lash / Sheridan Labs Anti aging cream

I noticed £93 came out of account and the company name was My Skin. I contacted My Skin who told me that they "must inform you that this has nothing to do with our Company and if you go on our website we do not stock the product in question ." I therefore like £93 returned to me ASAP as I did NOT ask for it. Also I did NOT receive anything from you. I will NOT let this matter rest until I get my money back.

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1:35 pm EST

Xtra Lash / Sheridan Labs Equinox and rtvl

CUSTOMER #: 4381123 PRODUCT NAME: Equinox DaynNight Serum and CUSTOMER #: 4381111 PRODUCT NAME: RVTL Anti-aging I had cancelled the original and received reimbursement BUT they took another amount from my account and I have tried to contact them several times i.e. as below Received on 30/10/2015 Dear Elizabeth Holmes, We are pleased to inform you that your refund has been issued in the amount of 95.00 The amount will reflect on your statement within 5 business days. If you have any query, please do not be reluctant to contact us from Monday to Friday, 7:00 a.m to 6:00 p.m. Sincerely yours, Customer Support Team [protected] ALSO RECEIVED ON 30/10/2015 Dear Elizabeth Holmes, We are pleased to inform you that your refund has been issued in the amount of 89.00 The amount will reflect on your statement within 5 business days.If you have any query, please do not be reluctant to contact us from Monday to Friday, 7:00 a.m to 6:00 p.m. Sincerely yours, Customer Support Team [protected] Then on the 3rd November we replied Sirs, I thank you for the refund of £95.00 and £89.00 paid into my credit card account. BUT I mentioned the other amounts of £95.93 and £99.91 deducted on 23rd October, I see that there is no mention of these amounts in your reply, I presume that you will also be refund these amounts to me? Also are you going to supply return labels for the items that I received last week? Ian Holmes 23 Lowrie Avenue Penicuik Midlothian EH26 9HJ [protected]) Since then I have e-mailed numerous times and had confirmation that your server had received all these deliveries there has been NO REPLY from you. We would appreciate an answer and what to do with the delivery that is still awaiting uplift or return labels.

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12:54 pm EDT

Xtra Lash / Sheridan Labs RVTL cream

On fb it said a free trial of cream. Yes, I did not read all the terms and conditions. I have been charged 11 Aug £89.00 and on 24 Aug £95.93. Phoned my bank today as I received another pot of cream, only to find I have been charged another £95.00 ! As I have already reported this, I will be refunded this amount. I cannot contact them as no reply. Can you help me at all?

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4:54 am EDT

Xtra Lash / Sheridan Labs Scammed for £89 and £95 for "free trial"

Just like previous complaints I have had the above 2 amounts charged to my bank account without my authority. I received a confirmation that my order had been dispatched on 20 July 2015. As soon as I saw that these 2 amounts had been charged I contacted my bank who warned me this might be a scam. I immediately emailed the company's customer service dept (11 August 2015) to cancel any subscription and request a refund. A response was received stating email would be answered within 72 hours - no response received so further email sent, again no response in 72 hours. This morning I telephoned company and was told no emails had been received although I pointed out that I had received an auto response to both. Operator advised there is no free trial - you are sent first months supply and must return within 14 days if you do not wish to continue with product. I was first offered a substantial reduction if I continued with the subscription but when I declined and demanded a refund was offered a 40% refund as a gesture of goodwill! I do not consider this acceptable as this has put me in financial difficulties.

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1:31 pm EDT

Xtra Lash / Sheridan Labs scam

03/14/15
Sheridan Labs
14953 South Heritage Crest Way Suite C
Bluffdale, Utah 84065
EQUiNox – 877/524-0259 and RVTL – 877/316-1865
This Sheridan Labs company is not open about its business practices. It advertises a free sample of a product with postage only ($4.95). I replied to the offer to try the anti-aging cream (RVTL). This company also (at the time of ordering) directed me to another site with the same free sample offer for face cream (EQUiNOX day & night serum) which I also requested. I had no knowledge at the time that I placed these two sample orders that I was agreeing to the ordering of the product or of the price. About 2 weeks later the credit card that I used for the postage and handling on the sample products, was charged $93.00 for one of the products and $99.00 for the other, however, I never received any additional product. There was no phone number for the company in the items that were sent to me. I called Chase Bank to file a claim and obtained Sheridan Labs (877/316-1865) contact information from Chase and called Sheridan Labs on 01/19/15. Sheridan Labs’ representative said I had 14 days to cancel from the time I requested the first sample and since I had not done that I was liable for the charge for the order sent. I advised that the first order was placed on 01/04/15 and charges to my account on 01/05/15 and I did not order any of these products or give my permission to charge my credit card except for the postage and handling charges of $4.95 for the FREE samples. The Sheridan Labs representative offered me a discounted rate on both products if I would continue, I declined. The Sheridan Labs representative also advised me that no more product would be sent to me, no further charges would be charged to my credit card and I would be given a refund. I received a confirmation number for one product and was advised that I would have to call another phone number for the other product that is also manufactured and distributed by Sheridan Labs at the same Utah location as the first product. I called the other phone number (877/254-0259) and proceeded to cancel product and any charges being charged to my account and received a confirmation number for this transaction. Chase Bank filed the claim but 2 months later they have denied the claim I made because Chase claims it is not considered fraud because I had a transaction with the Sheridan Labs and Chase released the $93.00 and the $99.00 to Sheridan Labs. I called Chase Bank again today (03/14/15) to dispute these charges again, advising that I had not received any additional product and I was given the confirmation numbers advising that the funds would be returned to my account. Chase Bank call Sheridan Labs while I was on the call today and the representative advised that since Chase had disputed the charges my account has been sent to legal and the representative will not transfer myself or the Chase representative to anyone in legal even though Chase released the funds to Sheridan Labs. I can’t believe that a company has these kinds of business practices but I guess I shouldn’t be surprised. I guess if it’s too good to be true it really is. I’ll continue to live with all of my wrinkles!

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Sandy Livingston
, US
Feb 23, 2017 3:37 pm EST

I called to cancel order and was told I had already called and that was seven days after I recived the order. Now I got another order and they won't accept it being returned.
I can't afford it, especially since it doesn't work. I'm on a fixed income of $800 and if it worked I'd figure a way.
I'm on medication due to severe spinal stenosis which can't be operated on due to the severity of my osteoporosis.
How do I get this mess fixed?

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Diana from Portland
, US
Jun 03, 2016 4:26 pm EDT

This company is amazing! Horrendously amazing, this is. After 14 days, you are charged about $212 for the two tiny, tiny boxes of their product. Two weeks later (now one month after the original online order), they mail you another two boxes for another $212, plus shipping & handling. You get to wait 30 minutes on hold, then speak with a manly robot who repeats himself and tells you there is another he can do about company policy. I could go on but how can they do this to unsuspecting customers. Diana from Portland

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Moselle
, US
Jan 11, 2016 2:50 pm EST
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I WOULD have been taken in by this scam IF I hadn't checked the web site before the 14 days was up. Fortunately for me, I was suspicious so I wanted to check to see if there were comments by others who had tried the product. Once I read that others were charged such outrageous fees for the cream, I called and cancelled right away! I am 66 years old and have earned my wrinkles but like all women I want to look my best and thought if this works why not give it a TRY. By NO means did I intend for this company to scam me into agreeing to receive this product monthly at such an inflated price! I live on a limited income and can not afford anything so expensive. I should have known a reputable company would not conduct business in this manner! Buyer beware...If it sounds too good to be true, it most likely is. I too, will place this on F/B so all of my friends will know and beware!

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MARGARET CASKEY
Belfast City, GB
Jun 17, 2015 8:49 am EDT

I too was taken in by sheridan labs but was charged£89 00 forpureskin and£95 00 for smoothskin after i thought these were free samples, untill i recieved my bank statement i realised what i had been charged, today i got another set of free samples, (Joke) . Got on the phone to customer services and spoke to some :robot: who kept repeating the same speel over and over again about the 14 days grace, no joy there, so told him i would put there moneymaking scam on facebook, which i have done plus i will tell anyone who litens what happens when you are taken in by their scam. These goods are sent to you monthly so ther'es almost £200. 00 per month, i just don't have that sort of money being a senior citizen, so folks, it's cheaper at boots the chemist, and you can have a refund

I too was taken in by the free sample from sheridan labs, got my bank statement this morning 17th june only to find i had been charged £95 00 for pureskin and£89 00 for smoothskin. Got in touch with their customer services but might as well been speaking to a robot who kept repeating the same thing over and over again so i eventually i told him i would tell all on f / b which i have done. Only opened the door to the postman only to find another delivery, pearcelled up to return, who can afford almost £200 00 a month, from now on i will stick to boots no 7, at least they offer a refund if you have a complaint.
So lets keep our wrinkles ladies, don't fall for any more scams from this moneymaking machine, look up any offers on their complaint page and you will think again, now i am so angry i could spit nails that i did it too late, no more free offers for me on the net, they all seem to be on the scam, let's boycotte all free samples, they only cost you money

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10:19 am EST
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Xtra Lash / Sheridan Labs Unauthorized charge

I clicked on a 'free sample' sidebar ad online and received the tube of skin cream product. Then about 2 weeks later, the credit card that I had used for postage and handling on the sample was charged $99.05 for the first of an indefinite supply of the cream. It came in a box and larger jar. This may be the world's best face cream (I never tried it) but at this price I can't afford it. There was no phone number for the company in the materials sent to me but I obtained it through my Chase Credit Card account and called them. They said I had 14 days to cancel from the time I requested the first sample and since I had not done that I was liable for the charge for the first order sent. Following a discussion the customer service rep (obviously outsourced) offered a 40% refund and a cancellation of my account with them. So, hopefully no more shipments and billing. I would suggest people order their cosmetics and health aids online from Amazon or similar so as to avoid these marketing ploys that lock you into an expensive series of over-priced products.

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Reviewer18155
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Sep 08, 2015 5:28 pm EDT

I tried to cancel but could not get through to them, they then took £89.00 from my account.

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6:16 pm EST
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Xtra Lash / Sheridan Labs Face cream/serum

After paying "postage" for some free samples and receiving them I have now received two emails stating that the products I have ordered are to be delivered shortly. On checking my bank account I find that I have been charged £89 and £95 respectively for products I have not ordered and have not authorised payment. I do not recall seeing any small print saying that i was entering into an auto delivery of these products. I then looked this company up and came across this website and several others where this has been raised, so now I have to get this sorted out! What a horrible scam.

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4:40 am EDT
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Xtra Lash / Sheridan Labs changed £96 for FREE sample/trial

Paid postage only for free trial. After 14 days was charged ~ £96. Although this information is available in very small print on the web site once you have signed up, it is very difficult to see and understand. I believe this is a very unethical practice bordering on the range of a 'scam'. I phone Customer support [protected] and cancelled my account but no address on the money paid to them. Lets home that this is the end of my dealing with this unethical company. Be aware of too good to be true offers, they usually are!

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7:00 pm EDT
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Xtra Lash / Sheridan Labs RVTL anti-aging skin cream

This product has a website that offers free product...Pay only for shipping which is 4.95; I saw my bank statement was debited for 93.00 and I had received one small jar of cream! False advertising and this is a scam...! Deplorable and unacceptable! I am a college graduate and do not accept this unwillingness to refund my money. I called and got a foreign person by the name of Shelban, I could barely understand him. He told me he could only give me 50.00 back. Please make them take the FREE advertising off the website. This is a scam and Unacceptable business practices.

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6:18 pm EDT

Xtra Lash / Sheridan Labs Unauthorized charge from unknown company

The company Sheridan Extra Lash is total fraud. I never placed orders on their website as well as I never received anything from them. But these ### charged me for $100 and I have no idea for what. Also the seller didn’t provide phone number or correct email address on the website, so it was impossible to contact him and return money. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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10:03 am EDT
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Xtra Lash / Sheridan Labs Refund also employees

They have charged my account for twice for product theysay I got one day and I did not never even had chance to cancel. They there is no management to speak too I have contacted BBB and also The company which am sure will never hear from anyone but this one of the most horrible things I have ever dealt with. Thank you Pam Hudgenss

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Terrie Fraher
Madisonville, US
Feb 09, 2015 6:47 pm EST

I have canceled this product because I developed a rash and sent the face cream back last month. A couple of days ago this company charged my account $99 and some cents. They sent me another face cream. I DONT WANT IT! I WANT MY MONEY RETURNED TO ME!

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Mirtha Shideler
, US
Dec 29, 2014 7:33 am EST

I received another jar of Rival which I did not order. Pleas do not send anymore. Mirtha Shideler. Sharpsburg Ga

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sheridan labs
Dewsbury, GB
Feb 12, 2014 6:53 am EST
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Taken money out of my account with out my Permission ?

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caroline margerison
Colchester, GB
Nov 22, 2013 7:47 am EST

This company tried to take an unauthorised payment of £89.95 from my bank account. Do not even know what it was for. HELP

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6:30 am EDT
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Xtra Lash / Sheridan Labs Charging my Debit CArd without Auth.

This Company charged without my authority for a 79.95 Charge after i purchased a one time trial sample.
The phone numbers connected with the transaction on all their correspondence with my bank were bogus, no good. you could not even call the number to talk to someone this number [protected] Clearly fraud .

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Debbie Foster
, US
Jun 23, 2016 4:44 pm EDT

I had £380 odd pound taken from my bank account when I actually thought I was getting a free sample of cream and serum ( equinox) and paying just £2.99 shipping, I am a one parent disabled mum and it put me over my small overdraft and caused me to get bank charges on top the debt they put me in, I tried to return the products but the came back to me with a note on the package saying "gone away", I phoned a number and the woman was sarcastic to me and just kept laughing, I eventually found another number which I called and they put me through to an automated voice telling me an email address to contact the company which I have done several times and the email address is unknown .could someone please advise me how to get my money back because it is alot of money to lose .any help would be much appreciated your sincerely Debbie

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Skincarescam
, US
Mar 17, 2016 8:00 pm EDT
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Wow! These posts are from back in 2014 and it is now 2016 and these ### are still at it! I was taken also. I'm from Texas and saw a story on Facebook and an ad about these two face creams when used together we're miraculous. They were called Allego and Brio night & day serum. The ad made it sound like I could try these out for just paying postage/shipping cost. I thought what a deal and proceeded to order. There were pop-up window order forms on both products. No where did I read I was enrolling in some type of monthly automatic shipping of these products and being charged rediculous amounts of money for them. I have since complained to my bank and so called company to cancel and get refunds. THEY ARE SCAMMERS AND USE UNETHICAL AND MISLEADING ADVERTISING!
They go by Sheridan Labs, Phoenix Labs, Crystal Labs, Total Care Limited, Equoinox DNA, Square Enterprises, Delson Services Inc, and many, many more! They have many, many more different websites with different products and all using the same method to sell/scam. And the use the same address warehouse to return products to: 14925 Heritage Crest Way, Bluffdale, UT 84065. Just google this address and all these websites pop up! They need to be shut down! Who do we file complaints with? I can't even find out who actually owns or runs these companies. The banks are on to this. Which is why they willingly reverse charges temporarily.
But I am still out $20 per product for restocking fee and shipping charges. How many more years are they going to be allowed to scam people?

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Skincarescam
, US
Mar 17, 2016 6:46 pm EDT
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I too ordered products from a Facebook ad linked to a Facebook story. It did not send me to their product website (which I now know they have their terms & conditions listed), but a pop-up window in Facebook to order said "sample". No where during the order process did it say I would be charged in 14 days for a full product. This is false and misleading advertising they are doing on Facebook!
Also I found out by Google their address (14925 Heritage Crest Way, Bluffdale, UT 84065) I found many, many different websites with different products and different company names, using the same method of operation. Advertising a trial or sample product for 14 days. I have no problem with them selling from their website since they do list their terms & conditions there. They just don't need to be using Facebook to con people in to ordering their so called sample with false advertising.
Update: Company had sent me email to state they are issuing refunds of $78 and $83. Taking $20 out of each payment they took out of my bank acct. Guess I need to give them some more hell.

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Mama Kisa
, GB
Mar 17, 2016 4:36 am EDT
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I saw an ad on Face book talking about a free trail for £4.95(Raspberry lean Ketone) and 4.95 Fibre cleanse which I stupidly went for!
16 days later they charged my account £95 and £89 for the above products! I called to quarry this and was informed that the trial was a 14 day one and in case I didn't want to continue, I should have called to cancel before the 14 days. They further informed that I was not sent atrial sample (which is what I signed up for) but they had sent me a full month's worth hence the charges of £95 and £89! I requested for a refund as I was actually not satisfied with the product as I used it for about 4 days and stopped due to experiencing unusual abdominal pains, and I was advised to send back the remaining product in order to be given 40% of the £184. When I questioned this I was then offered an option of returning the product within 30 days to their ware house in Larnaca Cyprus (I bought this product in the UK!) then once the product is received in there ware house in Cyprus within 30 days from today, I will be charged a re-stocking fee of £20 and the rest of the money will be put back in to my account! What a SCAM! I have decided to pursue them for a refund through my bank!

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Skincarescam
, US
Mar 08, 2016 4:48 pm EST
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They are going by Crystal Labs now apparently. Same address in Bluffdale/Riverton Utah. The two products I ordered (supposedly trial sample for $4.95 shipping) were from these two websites:
www.dermaserumxtra.com
www.dailyenvisage.com
[protected] sounded like call center maybe in India, but rep told me Georgia and line had bad connection and he wouldn't let me talk to anyone else. Had him email me cancellation confirmation and return product info. I mailed products with tracking # and signature receipt. Disputed the $99 and $105 with my bank, requesting new bank card with different #. They told me $20 restocking fee and I said - No I want full refund of unused/unopened product. They are a scam!

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Mrs Susan M Powell
Lytham St Annes, GB
Feb 17, 2015 12:56 pm EST

This So called Company. Removed £105 - 95p from my account. Without notifying me first . Disgusted with them.

Regards

Mrs Powell

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AlysAudrey
Stoke-on-Trent, GB
Oct 25, 2014 2:00 pm EDT

IN TOTAL SHOCK, HOW CAN I GET MY MONEY BACK, DOES ANYONE HAVE THE ADDRESS TO WRITE TO ABOUT THIS ABSOLUTELY DEVASTING LOSS OF MONEY. THANK YOU ALL - ALYS

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TriciaBanford
, US
Feb 03, 2016 8:21 am EST

I was also charged $103. With out my authorization and when i call the # that was provided by my credit card, the rude cust. Svc rep. Deon stated he couldn't find me in their system, but they don't have a problem charging my card. I did not receive any product for that $103. And i don't want it. I have called and emailed this company many times with no respond...I will continue to write negative reviews everywhere and any where i find the sited that deals with rvtl. I am pissed!

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Maureen Torres
, US
Oct 20, 2015 6:41 am EDT

HI I have just spent ages on the telephone after finding two sums £85 & £95 had been taken from my bank...I understood i would be getting a sample and was mortified to find what I had been charged. I rang my bank first who opened a dispute with the company for me and cancelled all other transaction that may appear from this company and put the money back into my account. I then e-mailed Sheridan Labs to say I was going to return the products and that I had not authorised payment for the cream. I got an e-mail back to say I should ring a number it was obviously abroad and spoke to someone who told me they should have been returned within 14 day ( after trying the cream I assume)...or you would be charged the full price. this is in the small print apparently She offered me a reduced price and i could keep the cream but I rejected that and insisted I could not afford the cream, she gave me a return number and said I would get a refund minus £20.00 on each product... I rang my bank who will keep the dispute open until I get my reduced refund then if I do they will take their money back...An expensive lesson learned I'm afraid..The goods should be returned by recorded delivery so you have proof of postage..make sure you get the bank to cancel any future transactions or it could happen again..Good Luck

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Reviewer78376
,
Sep 30, 2015 8:37 am EDT

ordered this cream on line as a free trail and have been charged a large amount of money out of my bank account, very annoyed .

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