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1.6 1175 Reviews

Shell Complaints Summary

167 Resolved
1008 Unresolved
Our verdict: With Shell's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Shell reviews & complaints 1175

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R
10:17 pm EDT

Shell owner manager

The owner is very rude and nasty. He and some off his employees talk very nasty to customers don't value our business. I'm done shopping there and i live right across the street. Now i travel to other gas stations because i want to be treated fair especially when I'm spending my money.

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monir jaman
, US
Nov 14, 2015 9:28 am EST
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I recently received a sms on my mobile [protected] stating that i am the winner of a reward of 500, 000 UK POUND .This amt. of mine has been temporarily deposited with the LOYD TSB BANK, even contacted on the contact no. provided to me in the email.

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R
8:10 pm EDT

Shell service refused

I went this evening, Wednesday, September 30th, to the same SHELL gas station I've been going to for over 20 years now at 2722 Airline Blvd in Portsmouth, VA at about 7:30 pm to get a propane exchange and was told by the new girl working behind the counter that she was not going to give me a propane bottle exchange. She simply said no, she wasn't going to give me a propane bottle exchange. No reason, no apology, no nothing except for no, she wasn't going to do it. I actually drive 3 times as far to go to this station because I've always received good service at this SHELL station and over the years the women that run it have always been courteous and nice. Never again! I'll never go to this SHELL station again after wasting my time to be told by this young girl that she's not going to do her job and sell me the propane I drove 2 miles down the road to buy. I left there and went to the SHELL station at the corner of Portsmouth Blvd and Elmhurst Ln and there was also a new girl working at this station. She didn't even know where the key was, but she called her boss at home, found the key and exchanged my propane bottle for me. She was very courteous and polite and from now on I'll drive the extra mile to go to this SHELL station every time, even though the propane refill was a little more expensive, at least this girl was nice and had a good attitude while she did what she's being paid to do. I've been using my SHELL/TEXACO credit card since 1990 because I think it's simply the best fuel on the market for passenger vehicles, and this is the first time I've ever had a reason to complain about my treatment at a SHELL gas station, but tonight I'm mad as hell at the way I was treated by some young girl half my age that wouldn't do her job.

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9:30 am EDT

Shell Owner of the store

On September 23, 2015 around 8:30-8:40 I went into the store to purchase a lottery ticket and scratch off ticket for the first time. As I go to purchase the tickets with my debit card the clerk tells me that I can't use a credit card and that next time I should read the sign. In the place that he pointed there was no sign. I told the clerk that I didn't see a sign and he starts cursing me out, picking up the phone as if he was about to call the police, and called me a [censored] in front of another lady customer. I stood there in shock and told him to have a nice day and he kept fussing and telling me to leave. There was a bank across the street that I have an account with, but it hall transpired so fast that I didn't even have time to tell him that I would go the bank and purchase them. He was so rude and ugly to me and I have no idea where it came from. I honestly didn't know I couldn't pay with my debit card because I had never purchased a lottery ticket before.

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3:32 pm EDT
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Shell horrible restrooms!

I thought stopping at a Shell StAtion to purchase gas and go to the restroom was a good choice. I was wrong. You can't go inside, he sends me out back. Okay, i thought no problem. It was horrible. Womens restroom locked up (no key). Mens restroom hasn't seen cleaning solution since Mr Clean was a boy. No toilet paper and very intidating atmosphere. I can't believe Shell would allow such a filthy place to carry their name.

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12:09 pm EDT

Shell discriminatory behavior by clerk

Approximately two weeks ago I was walking through my neighborhood and stopped at the Shell service station at 1201 Bonforte Blvd. here in Pueblo, CO. I attempted to buy cigarettes but was asked for an ID by a clerk who would only identify himself as David. I told him, I'm walking and don't carry an ID when I'm walking. He refused to sell me cigarettes without the ID, saying it was Shell policy and he could be fined $250 for selling cigarettes to me without an ID. I AM 64 YEARS OLD! I told him his refusal to sell me cigarettes was discriminatory because I had never been asked for an ID before at that particular service station or any other, for that matter.

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8:11 am EDT

Shell gas pumps

There were 4 cars pulled up to pumps this morning, and the fellow inside turned off the pumps. Turned them off! This is not the first time this has happened at this station. He does not open the front door before 6 am so you cannot go in but he has a window and he just stood there, threw up his hands and smiled? I will never go back to a shell station — especially this one. This one happens to be close and easy from my home but exxon here I come. The people who work in the store are always incredibly rude so it is no great loss not going there. My goal in life is to now inform everyone in our neighborhood to avoid this station, if we reduce their business they just might go out of business and we can get a company that actually wants people to use the gas pumps and purchase things in the store. I am organizing a quiet protest outside the store for this weekend. Bad service is the norm here and we have options, it is time shell started treating customers like they want them.

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The Truth You Must Know
, US
Jul 09, 2015 1:02 pm EDT

" I am organizing a quiet protest outside the store for this weekend."

lmao

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11:04 am EDT
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Shell attempted fraud charge

May 30 my wife and stopped for gas at the Shell gas station on Santa Fe Road.I started having problems getting the pump to work properly so I went inside and told the attendat how much i wanted and I charged $20 and paid with my american xpress card got my reciept and left. I than get a phone call from Amex saying there was an attemp to charge my card $99 dollars. Amex did not accept this amount and refused to pay.
If you need any further information on this please contact us at [protected] or [protected]
Gustave and Adelaide Lopez

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9:43 am EDT
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Shell high fuel content and water in gas

Purchased fuel on Pump 9 on 3/28/15 and went home a 1/4 mile away parked car and went to go to work on Monday the car started sputtering on way to work and quit. I contacted the Circle K manager who sent to a number in Arizona and they sent me 5 cups of free coffee ! I'm out $438. for auto repairs which had been just worked worked on a month ago and was running fine until I purchased the gas. I light was on my dashboard stating I need gas. I paid $25 and and at $16 the tank wouldn't take any gas so i got a refund for $8. My neighbor and I were stunned it only took $16 when it usually takes $35 to fill the tank. I know something was running through the pump before it started registering the $ amount. I have the receipt from the mechanic who states the tank was filled with raw fuel and water mix. i can fax it to you. It may not be a lot of money to you but with a sick husband that constantly needs new medication this was all we had to pay our rent this month I had to have the car towed and pay for the repairs I can fax the bills.

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JoAnn McIntyre
,
Dec 29, 2007 12:00 am EST

Prices at this gas station near my home are always 8-10 cents more than others in the same area including Shell stations within a 5 mile radius. Who sets their selling prices or are they looking to make more money on the already high price of gas
The gas price last week went from $3.09 to $3.19. All other Shells in the area are at $#3.07 to $3.09. This owner is getting away with price fixing.

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RKGonzalez
Land O Lakes, US
May 22, 2015 12:42 pm EDT
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Same thing happened to my daughter. She purchased gas on 5/18/15 at pump 8 in LOL Circle K and drove to school (about a mile) and noticed the car was shaking. When she went to leave school that afternoon the car wouldn't go over 15mph and by the time she got home it wouldn't run. We have video of this. Had it taken to our mechanic who said her catalytic converter was bad. Fixed and same issue. He then checked the fuel system and siphoned out some gas - tea colored with gunk in it. Gave us a sample to take, with the repair bills and a signed statement (now from two different mechanics) that the gas was bad and did the damage and that there are no leaks to her gas tank. $900.00 to fix her car. Called the station when we found out and 2 hours later when we showed up the pumps were shut down and employee was measuring the tanks (we took pictures). Seems odd that you would shut down all pumps for one unverified phone complaint and yet we are the only one? Was told by store manager the same thing, took all the info and sent it to corporate in AZ and they would contact us. Asked me if my mechanic was certified and how he came to the bad gas conclusion. Don't know...ask him, he's the mechanic. Meanwhile we have to pay to fix her car while they send a "team" to look at the tanks. That same night at 11:45pm I went to pick my son up from an away spring football game and there was a tanker filling the same tanks that the employee was measuring 5 hours earlier, that supposedly had no issues according to their devices (we took pictures - time and date stamped). Called the Dept. of Ag. this morning. Seems to me that the store is trying to cover up the fact that the tanks were to low and instead of gas it was gunk that went into her car. I have the receipt showing she purchased the gas ($25.00 worth) that Monday morning at 7:08 am and the car was in the shop that afternoon. . We just want to be reimbursed for the repairs and it seems it would be much cheaper for the company to do that then send a "team" down. Whatever happened to just doing the right thing?

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Slick B
, US
Aug 31, 2011 6:31 pm EDT

I know this is not a coincidence but 2 weeks ago i filled my car up with Shell gas and my Van would not start. Today my husband took our Honda their and filled it up and his Honda did not start. All this time we were thinking something was wrong with our van!

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11:31 am EST
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Shell fraudulent charge

The transaction below is fraudulent. I can't believe that I have to spend time out of my Christmas Day to write to Shell. This gas station declined my card, then put on a $100.00 charge on my debit card. I had to pay for my gas with another card, I go to purchase an item for my son for Christmas, and I don't have the money. Now $100.00 may not seem like a big deal, but we all have budgets and I set this money aside to provide something extra special to my kid and it drives me up the wall that I couldn't do that. This transaction must not go through. Shell, please terminate this transaction. I did not purchase anything at this gas station for $100.00. Especially if you note, the card was declined, how could you turn around at the exact same time and put a $100.00 charge through?
Date Description Amount Balance
12/24/14
5:00 PM PENDING - SHELL/6201 NEW HAMPSHIRWASHINGTON DCUS -100.00 20.56

Date Description Category Debit Credit Balance
12/24/14
5:00 PM POS Signature Decline (Domestic) Fee 0.80 120.56

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Protect your rights
Humble, US
Apr 25, 2012 8:03 am EDT

Cigarette prices are displayed but you are charged a different price at the register. Even mfg. "instant" coupons that are printed on the package are NOT honored. Mfg will be contacted along with Texas Department of Weights & Measures. If found guilty of such crime, they could face a fine of up to $10, 000 PER occurence. If you have expereienced anything like this, please help put a stop to it.

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Hamege
, US
Mar 07, 2012 5:35 pm EST

Have been going there for odds and ends and fuel and since the store was purchased. The new owners are rapidly letting the station fall into dis-repair, no bathroom soap, handtowels, Filthy bathrooms and glass not to mention a parking lot blowing with trash...shame on you. This used to be a descent place, We won't return.

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brandi1535
Ocala, US
Jan 21, 2011 5:14 pm EST

work across the street from the store and went across to get something for lunch and everything from drinks in cooler to beef jerky to cans of ravioli are expired...most of them are dated 2010...i told the cashier and he just shrugged his shoulders and store isnt the cleanest. good thing i paid attention to the dates and didnt get something that would make me sick...hopefully this gets taken care of.

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Annoymous51290
Maud, US
Sep 14, 2010 9:26 pm EDT

The girl that was working was gripping because she had to work over because the other girl had a "doctors" appointment, and she didn't want to be there and she was being very very rude. I more than likely won't buy gas at this location anymore! She was very very rude to my friend and I and I put over $36 in my tank. I have the ladys name if you want it.

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RABI ABDEL KHALEK
, EG
Apr 04, 2009 3:25 pm EDT

I am Mr. Rabi Abdel khalek Mohamed Mabrouk. from Egypt. I Recieved A Certificate From SHELL PETROLEUM DEVELOPOMENT OF ENGLAND which says that I won a lottery and my winning fund is in your bank .In the same certificate I have the security code and the batch number. please can I know any information about this topic?
if this topic is true. What can i do? . thanks
my email is MODY_BODY613@YAHOO.COM

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Marquita A. Campbell
,
Dec 28, 2007 12:00 am EST

I was called a stupid black ### because, I came in and paid for my items that was purchasing with change. Once I began to argue with the cashier about his remark he jumped over the counter, in a threating manner.

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unhappy customer in nc
New Bern, US
Mar 12, 2015 7:48 pm EDT

She'll gas station at 3419 Trent RdNew Bern, NC 28562 has a store manager that is loud, rude and unprofessional. It is very uncomfortable going there when they are working she is regularly yelling at people.

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ahmed sher
, PK
Jul 24, 2013 7:25 am EDT

Few days before I have received sms from number [protected] that I have won 750000 pounds in shell spdc INTL lucky draw and asked to submit details on website spdcsms@live.com if it is true inform me
My contact number is03216002204
Email:asfand1994@hotmail.com
Ahmed sher

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Cjduty1
, US
Mar 21, 2012 7:26 pm EDT

Shell gas station at 301 s Robinson drive has water in their fuel that will damage your motor or completely destroy it. This is not an isolated incident it has happened to 3 other people who purchased fuel on the same day. If this matter is not addressed the fuel will leak into the ground and pollute the environment.

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complainty
, IN
Oct 03, 2009 3:28 am EDT

i won the prize of rs. 50000$ and as i got an message on my phone.
when i want to contact them not even reply my questions

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10:25 am EST
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Shell Pumps

Good afternoon,

I would like to place a complaint regarding your pumps at the Shell Garage Mold site ID [protected]

This garage is my local garage and I have mentioned the fault regarding your pumps with the staff working at the garage on a number of occasions now.

Every time I fill my cars up it seems to have a problem when it comes to rounding it off. It doesn't jump until you get to .99 and then it will jump an extra pence. For example, if I wanted to put in £20 your pumps how ever slowly you fill it will always jump to £20.01 when it gets to £19.99.
I dread to think how much extra money you are getting out of people.
I am not the only person that has noticed this convenient fault of yours after commenting about it on a social networking site.
I will not be using your services again until you sort them out.
Also if you ask do you want a receipt upon payment I would usually expect to get one but when it comes to paying at your pumps I have not come away with one yet! Maybe with all the extra pennies you accumulate from from your pumps you can pay for some receipt rolls for the pumps!

Hopefully you will take this on board and sort the issue out.

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4:14 am EST
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Shell job offer

I was received below email regarding job opportunities, I would like to check if it is true or not?

Shell oil company

12:18 (50 minutes ago)

To

Office of the personnel & employment manager

Shell oil company malaysia

Address, 10th floor, bangunan shell,

Off jalan semantan

50732 kuala lumpur malaysia

Phone/fax: +[protected].

E-mail: hr. shell. oil. [protected]@live.com. my

Job opportunities in shell oil company malaysia.

Your cv/resume have posted to us from your registered job-site... and after verified, everything is excellent.

In the below message you will find the current positions where expatriates are needed in shell oil company malaysia.

All the positions include these below benefits:

1. five bedroom flat duplex

2. free medical & travel insurance

3. 10 days leave/break/vacation after every 90 working days

4. flight fares (air tickets)

5. official car toyota camry.

Requirements :

A. current cv/resume

B. one reference letter.

C. must have a valid passport.

The documents abc should be provide to us through scan e-mail attachment for fast processing, because all the listed positions below need expatriates" who can be able to start up employment from november till january 2015, and all the arrangement need to be made as fast as possible.

Kindly reply us with your current cv/resume for our confirmation to enable us to proceed regarding to employ you in our organization and also indicate the position you are interested in.

The following are the vacancies we have:

*petroleum engineers

*inspection engineers

*marine operations managers

*administration assistants

*qa/qc engineers

*marketing directors

*drilling services

*accountants

*hotel managements

*environmental engineers

*design engineers

*geo technical engineers

*computer engineers

*factory engineers

*finance managers

*architectural engineers

*engineering managers

*marine project engineers

*marine engineers

*chief accountants

*safety officers

*mechanical engineers

*production managers

*hseq managers

*electronics-telecommunication engineers

*production development executives

*site engineers

*surveying engineers

*workman/foreman/technicians

*technical directors

*aerospace engineers

*service/maintenance supervisors

*project managers

*manufacturing /maintenance supervisors

*nurses/doctors

Shell oil company has welcomed this noble call.

Do you have a dream of working with shell oil company malaysia, contact us for more details you may wish to call undersigned for urgent response!

Contact the office of the personnel & employment manager by e-mail hr. shell. oil. [protected]@live.com. my

Dr. david mark.

Officer of the personnel & employment manager.

Shell oil company malaysia.

Address, 10th floor, bangunan shell,

Off jalan semantan

P. o. box 11027, 50732

Kuala lumpur malaysia

Phone/fax:+[protected].

Email: hr. shell. oil. [protected]@live.com. my

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spam investigator
, CA
Nov 11, 2014 9:27 am EST
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Do people actually fall for these African scams ?

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2:35 pm EDT
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Shell not very honest

Asked Eastport Shell to identify and fix a check engine light program at a specific price ceiling. However, they did not fix and I had to have car towed to the dealership and Eastport Shell gave me $500.00 bill. Never Again, Not Very Honest.

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MkStItCh
West Seneca, US
Oct 24, 2014 6:29 pm EDT

You had a check engine light on and you told them you could only spend ? $500...
They did what they could for the $500 and it still is not fixed... Is it possible that it would cost more for EVERYTHING that needed to be done?

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7:38 pm EDT
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Shell fyi employee encompetant dangerous.

Okay. I am a roadside assistant. I change tires and so on. Today one of my clients chose to pull her Cadillac escalade into your location on midlothian after having a flat tire. A male employee working during 6:30 chose to attempt to change her tire. In doing so he managed to collapse the truck onto the flat tire after having removed all the lug nuts. Her 3 year old child was in the back seat also, during this event. According to the mother this man was unapologetic about dropping the car with her baby inside, and proceeded to continue in a rude verbal dispute with her prior to my arrival. He put your company at risk by damaging her property and her child. He also made my job harder, even though I showed up in less than 25 minutes. I don't need him changing anyone's tires. That's not his job. He is not qualified to do the job he already has, let alone doing my job behind my back. Luckily minimal damage was done to the Escalade, and the fall only scared the living daylights out of her little boy in the car seat. Your employee is hoping that this will blow over, but I'm not in the habit of letting dangerous fools behavior go unchecked. My client may or may not be passed off enough to contact you. I don't know for sure. Either way, you need to know about this event that took place less than two hours ago. I have photos and you have the footage. I have always liked she'll gas. You will not loose me as a customer. Thanks.

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9:49 am EDT
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Shell Spending limit at the pump

I have been using a Shell Credit card for several years and living under their $100.00 pump swiped limit. They have recently lowered that limit to $50.00. This is very inconvenient for me and the owner of the station. The station operates through automation in the early morning hours of each day. This is when I purchase most of my fuel for several reasons. The card now allows me only $50.00 on the pump swiped credit card. (That at today’s prices is just over 12 gallons and it won’t fill and of the vehicles that I drive. I tend to driver the vehicles down to the last eighth of a tank to avoid extra stops at the gas station. But now I can’t go when I want or I can’t get the full tank I want. Remember once the card hits the $50.00 limit it won’t authorize again for some allotted time. So I have to drive away with less than a fuel tank. In my suburban I have a 42 gallon tank. That means I am driving away with three eights of a tank of gas. The station just lost out on around $108.00 dollars in fuel sales. My option is to wait to the middle of the day when the attended is there and give them my card and turn on the pump. This takes two trips to the window and two lines to stand in to pump and pay for gas. I can use multiple credit cards to fill my tank. This means the credit card companies are getting multiple transition fees from the station owner and that is ultimately from me. I can drive down the road and give a second station the next transaction fee and a small amount of my business. I would kind of like to keep my local station in business. Does anyone have any suggestion besides get an electric car or smaller car?

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MkStItCh
West Seneca, US
Jun 09, 2014 3:14 am EDT

First... There is a BIG problem these days with credit card fraud. If they approve too much at one time and the credit card is stolen then the station is out money. Since the limit is set at $50, they might have insurance that pays that amount if the card is stolen. Just a thought... I am not sure if this is the only reason for this.

Next, if you know that this is a set limit then why do you keep going back. Try a different station.

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1:50 pm EDT
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Shell defective pump caused severe safety concern

This morning (06/02/2014 at approx. 9:00am) I went for gas to the Shell station in the Montecito area of San Rafael, CA.
As usual, I paid with my credit card, choose the selected grade and lift the pump. As soon as I lift the pump gas gushed out of the pump. There was no way I could stop and an abundant spray of fuel splashed all around the platform, on my car, my clothes, my shoes and on the floor. It took a couple of minutes until I was able to fit the pump into the car’s tank. No one ever came for assistance.
When I finally was able to fit the pump into the tank and went to look for assistance they had me wait for about 10 minutes before getting any assistance. Then an elderly man who would not speak English came out. I had to go back and forth to have the man assist me with removing the pump from my tank, since I would not repeat what just happened.
The man would just not pay attention to me and continued to clean the floor by putting gravels on the spill which was significant and not a small area. There was no closing of the pump, nor any kind of inspection to guarantee safety. No one asked me how I was doing. It was a situation that had a very high potential for serious harm and it was met with absolute and complete negligence.
I went to my work and clean myself. Then I tried to call the station to report my complaint/concern to the management (10:30am) at the listed number [protected]. No one answered and after a quite unanswered wait it went on to a fax machine. I went online to check Shell website but they have no system in place to report complaints.
I called the non-emergency number of San Rafael Police Office [protected] but this is not the kind of incident they deal with. I am concern regarding the lack of safety and the negligent manner at this gas station and would like to have the appropriate regulatory agency check on them, does anyone have any suggestions who should I call?
Thanks

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1:30 pm EST
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Shell credit/debit machine and atm

My company buys the majority of our gas for our service trucks at this location, for the past 5 years. While I was there I went in to buy lunch. The debit/credit card machine was not functioning. I was unaware of this until I was at the counter ready to pay. There was no sign posted. The people behing the register and the cashier told me that I could use the ATM to get cash to pay for it. The ATM charges $2.50 if you do not use that bank. I do not.
I told them that they should post the machine is not working so others would know of the inconvience, instead of telling them after they are ready to pay. The cashier said they would restart the machine and sometimes that would help. She then turned around and asked the person behind the register if she wanted to smoke since she was done. Very rude.
I found out from a co-worker, when I mentioned how rude the cashier was, that the machine had been down since the previous Friday, it is now Monday. And no sign had been posted. I will be going to the other gas station in town to fill up the trucks.

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3:25 pm EST
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Shell will steal from you!!!

I was having problems with my tire so went to the service dept there with a flat tire, he took off tire inspected it put back on, came over to me in car and said it's fixed and he said he put air in all my tires for me, that will be $15, i was so grateful and said thanks so much, paid went home, didnt go anywhere else. The next day I noticed 3 of my caps where you put air in the tire was off, my caps have never been off all the years i had the car and i knew it was from them. Then i get another flat tire on same tire i was told was repaired. Went back there he took off tire and said you need to get another tire and showed the tire to me, there wasn't any previous repair done to it only air put in. i have a baby with me, keep that in mind, then i ask him about the caps, he was very rude saying ill give you 3 caps no charge but im not that negligent to forget to put those caps back on maybe it happened in the parking lot. It was very upsetting.

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3:20 pm EST
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Shell lack of service

To whom it may concern:
I purchased a used 2006 Pontiac Torrent from Shellbrook Chevrolet on October 10th, 2013.I traded in a 2005 Pontiac epica with 90.000 kms. fully loaded..they gave me for the treade in 2500.00, below vehicle value.But I needed a reliable vehicle, that I felt safe in. Because I have to travel hiway to get to and from work. I had the vehicle less than a month, when it came apparent that it wasn't safe to drive. Ive had poor resolution and continue to have an unsafe vehicle to drive. What are my options please...thank you Charlene Krahn [protected]...hope to hear from u soon

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11:37 pm EST
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Shell faulty gas pump

On Nov. 12, 2013, 6:02pm CST, I stopped here to fill up on Premium Shell gasoline. It was cold and windy, so I put the automatic fill-up latch on the pump so the gas would continue to pump and fill my car. The latch did not stop (automatic shut-off) when my tank was full, and the gas poured out all over my car (and me) and the parking lot area. I was on Pump #5. As a result, I was over-charged approximately $10.00 for the fuel that was pouring out of my tank. I went inside to report this to the attendant, who was not initially available and not at the register. When he came up, he told me that there was nothing he could do since I was not standing right there at the pump. If I had been standing there, I would have been drenched in gasoline when it spewed out from my tank. Actually, it would have been much worse of an accident if I had been standing right at the pump. The attendant did not offer to pay for a car wash for me, nor to wash off the gasoline puddles that were now in Lane #5. He did try to tell me where a car wash was located. Is there not something Shell can do to repair this problem or force this station to maintain its' pumps and keep them in good working order? This is an accident and a lawsuit just waiting to happen!

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Update by L. D., Houston, TX
Nov 26, 2013 11:39 pm EST

This Shell Station Speedy Stop is located in Iowa, LA, right off of Interstate 10 on the South side of the Interstate.

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blame the parents here
dfd, CA
Dec 01, 2013 1:16 pm EST

In one story HE claims the gas poured all over her, in the second story HE claimed HE did not know the gas was pouring all over because HE was in the car. Then again you do not know the difference between he and she so no wonder you misread this.

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Lalarydh
Los Angeles, US
Dec 01, 2013 2:23 am EST

What do you mean it doesn't add up? She was in the car and once it started spewing gas, she got out of her car to make it stop. What was she expected to do, sit in her car while gas was pouring out? I agree with the person who is posting..the associate should've offered something for the $10 worth of wasted gas.

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blame the parents here
dfd, CA
Nov 26, 2013 11:43 pm EST

This story does not add up.

First you put

put the automatic fill-up latch on the pump so the gas would continue to pump and fill my car. The latch did not stop (automatic shut-off) when my tank was full, and the gas poured out all over my car (and me)

Then you put

If I had been standing there, I would have been drenched in gasoline when it spewed out from my tank.

So did you get gasoline all over you or not? You know they have their own lawyers and if they find you are putting their company to look bad for a few bucks you will end up losing.

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1:57 pm EDT
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Shell dirty/no customer service

I went in to use the ladies restroom there was no toilet paper and it looks like the bathroom hadn't been cleaned in weeks there is crap in the toilet rotting and urine on the seats. I went to the front cashier place to ask for some toilet paper and the guy told me to go to the subway area and ask one of the workers there which I did and the manager sends out a female that came out from Subway with her plastic gloves on that she was making food with carrying a roll of toilet papershe storms by me like I interrupted her bday she went into the bathroom with the toilet paper on the floor which was disgusting then she put the toilet paper into the holding area and walked right back out she never once removed her glove wash your hands or anything like that so when I went back out of the restroom I talked to the manager asking him why the bathroom was and such a mess and why the female is it required to wash your hands in the bathroom he said that he personally watch her wash her handsso I asked why the bath room wasn't clean because they had over 10 people working and not everyone was busy he was trying to say that they had just got finished with lunch which is untrue because its 2 p.m. Lunch rush and at onethat was all when I finally got to speak to the manager because I had to stand there and wait for him to take someone else's order when there was two other women standing there that could have taken this man's order in front of meor one of them couldve gone to clean the bathroom

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Shell In-depth Review

Company Overview: Shell is a globally recognized energy company that has been operating for over a century. With a strong presence in the oil and gas industry, Shell has established itself as a leader in providing energy solutions to customers worldwide.

Products and Services: Shell offers a wide range of products and services to meet the diverse needs of its customers. From petroleum and natural gas exploration to refining and marketing, Shell provides reliable and high-quality energy products to individuals and businesses.

Pricing and Value: While Shell's products may not always be the cheapest on the market, they offer excellent value for money. The company's commitment to quality and reliability ensures that customers get products that meet their expectations and deliver long-term value.

Customer Service: Shell prioritizes customer satisfaction and strives to provide exceptional customer service. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering queries or resolving any issues that may arise.

Convenience and Accessibility: Shell has an extensive network of service stations, making it convenient for customers to access their products and services. Whether you're in a bustling city or a remote area, you can count on Shell to provide you with the energy solutions you need.

Environmental Sustainability: Shell recognizes the importance of environmental sustainability and is committed to reducing its carbon footprint. The company invests in renewable energy sources and implements innovative technologies to minimize the environmental impact of its operations.

Innovation and Technology: Shell is at the forefront of innovation and technology in the energy industry. They continuously invest in research and development to discover new ways of extracting and utilizing energy efficiently, ensuring a sustainable future for generations to come.

Corporate Social Responsibility: Shell takes its corporate social responsibility seriously and actively contributes to the communities in which it operates. Through various initiatives, the company supports education, healthcare, and environmental conservation, making a positive impact on society.

Reputation and Trustworthiness: Shell has built a strong reputation for its reliability and trustworthiness. With a long history of delivering quality products and services, the company has earned the trust of its customers and stakeholders alike.

Competitor Analysis: In a highly competitive industry, Shell stands out as a formidable competitor. Its strong brand presence, commitment to innovation, and focus on customer satisfaction give it an edge over its rivals.

Overall Rating and Recommendation: Shell is a highly reputable and trustworthy energy company that offers a wide range of quality products and services. With its commitment to sustainability, innovation, and customer satisfaction, Shell is a recommended choice for individuals and businesses seeking reliable energy solutions.

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