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CB Automotive Fueling and Charging Shell no common business courtesy to assist a customer!
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Shell review: no common business courtesy to assist a customer! 70

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Author of the review
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In 2004 I overpaid my Shell gas credit card by $200. Shell sent me a check for the same amount while I was in Indonesia, working the tsunami disaster... Consequently the check was voided (90 day limited). Note: Shell does not honor, like most businesses, a plus balance on an account. When I returned from Indonesia I returned the check, requesting a new one be issued. To date, almost 2 yrs later, I have not received the money due to me.

I have called Shell credit card services 12 times in this time period and have written three letters to:

1) Shell Credit Cards Services,

2) Customer Service Manager

3) Customer Relations, Shell Headquarters to ask for assistance - to no avail. I have not received a reply, an e-mail nor a phone call.

I think this borders on scandal. This company has earning in the millions/billions and they do not have the common business courtesy to assist a customer.

Regards,
Gisla.

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70 comments
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Misscereca
, US
Jan 05, 2019 6:19 pm EST

THE CREDIT CARD IS NEVER ACCEPTED IN THE MACHINES HERE.

2876 EL PORTAL DRIVE

Location icon 2876 EL PORTAL DRIVE, [protected], San Pablo, US

Phone icon [protected]

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Lloyd James
, US
Dec 12, 2018 6:54 am EST

Went to apply for a job. Could not even be bothered to give me their email. Tha Hand shake was week like a kitten. Just so unprofessional . The Garage must not be doing welll.

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Misscereca
, US
Dec 12, 2018 6:04 pm EST

Cashier makes everyone wait a really long time. Vacuum never works outside. Machine doesn't always take cards. BAD LOCATION, BAD OWNER

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Bill Kitchen
, US
Nov 19, 2018 6:07 am EST

I purchased a car was at your Shell station (Main St. Depere WI) Code 834352 / Trans # 9105083. The Dryer does not work and there still is a film on my truck.

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mohammed aqib
, IN
Nov 14, 2018 3:09 pm EST

when we halt our car in the station they doesn't ask weather to put v-power fuel or normal. this is irritating for us.

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Michael Terry West
, US
Nov 14, 2018 7:44 pm EST

Charged $42.00 for $36.98 gas on 11/03/2015"6 @ 0930 approximately. Pump 13. I had to go into see cashier. She said she had to charge me $42 or it wouldn't work. She said she would correct it afterward. She didn't. Now I'm out $5.02 overcharged for gas.

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Joe Briggs 2
, US
Nov 15, 2018 1:47 am EST

Below I have attached a screenshot. This worker isn't allowing customers to use their food stamp based on what their buying. I feel like this is unfair. I feel like workers shouldn't be allow to do this. It's also losing money for the company.. She's also been rude multiple times to certain customers.

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BenBoyd
, US
Nov 13, 2018 3:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I went to the local gas station and was purchasing a cigar when the manager stated because i have a out of state id i could not buy i am 32 years old and never have i heard of such nonsense i will never go to another shell gas station. I was told that that is their policy however i have never had this issue anywhere else. Staff needs more training

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Karen10179
, CA
Nov 13, 2018 10:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

November 20, 2016
12 Castleridge Dr NE, Calgary, AB T3J 1V4
Receipt didn't print at station; message said "Receipt available inside"
Station #5

- Cashier wasn't able to print a receipt, kept mumbling, wasn't apologetic
- Train your employees properly or at the very least have some common courtesy

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boilers
, ZA
Nov 13, 2018 9:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Please will you asset me on the 22/11/16 at 18h00 I went to the service station in glean acres in glen Mari's they refused to help me with petrol they just stand there they will not help you at all never this is note fist time we must all ways wane there and when you ask to seep to the owner he is not available at all

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Lijo Pallisery
, IN
Nov 14, 2018 4:36 am EST

Received fraud offer letter in the name of shell

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عثمان یعقوب
, US
Nov 13, 2018 10:50 pm EST

your staff is very proudy and uneducated ...before I buy petrol at shell but now I change to caltex because of your staff

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Kevin177
, US
Nov 13, 2018 5:14 am EST

My friend put pictures on Facebook. It is from the car was that is falling apart. The gas station is on Jefferson Highway in either Jefferson or Harahan Louisiana. The original post is under the Facebook account of Mikey Bowler. You can search home and view the post.

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Craig Wold
, US
Nov 13, 2018 4:48 am EST

Jan 2, 2017 Payed 5.99 US a gal in Orlando at a shell station every else is around 2.49 average never noticed the rip off sign price how in the hell do you allow a station operator to rip people off welcome to Florida.

Winnipeg, Mb Craig Wold
[protected]

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Mb_junior
, US
Nov 12, 2018 11:30 pm EST

I was triying to by beer at the shell station located near my college etsu and cashier was a young man who was rude I show him my id and nothing he refuse to sell me beer I am a payin customer to shell that guy refuse my money. And I would like something done I feel ashamed embarrassed in front of people I want something done.thank you

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Debra Kruse
, US
Nov 13, 2018 12:18 am EST

Will not let me put my phone number in to get my jewel gas rewards. He insists I need a card. Please someone call and straighten the owner out. Called and they said your phone number is all you need.

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Jamesbn
, US
Nov 12, 2018 9:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Refused warranty exchange and attempt to physically restrain me from entering store by store manager 2/17/17 @ 1200 noon shell travel plaza 1670 w pacific coast hw

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Cindy Hoang
, US
Nov 11, 2018 10:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I got gas from a Shell station located at 12 N Park Victoria Dr. I wanted the reciept but It didn't come out, so I left without it. I've just noticed that they charge me twice. even though the transactions are pending, it doesn't make any sense. I'm waiting for an explanation.

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Paulayowell
, US
Nov 12, 2018 1:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm trying to verify first that he is an actual employee before I tell the details. I need to know is a David Mark is a project manager in New York and cursing Africa also a Robert Syrios. Please contact me ASAP THANK YOU PAULA YOWELL

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Vphavranek
, US
Nov 05, 2018 6:06 am EST

Your station at 2065 w galena ave freeport, Il 61032 is in a residential area. They are allowing there customers to play there radios so loud that it rattles my house a block away.
This needs to stop as I am a vet with PTSD. The loud bass set me back to desert storm. If this continues I will file a former complaint with the city.

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Jerry Rivera
, US
Oct 31, 2018 5:12 pm EDT

The Shell gas station at 3101 N State Rd 7, Lauderdale Lakes, Fl is using electric right by the pump. The owner is allowing the car wash to vacuum running cars by the pump. This had to be a fire hazard. This had been going on for wells know. Please do something before the pumps catch fire.

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Bob73
, US
Oct 31, 2018 9:52 pm EDT

I came in turn bottle, and there machine needed to be empty the employees tell me sorry talk to them and being rude

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omar k
, US
Oct 31, 2018 9:24 pm EDT

They didn't allow me use the washroom. And the guy was unpolit with the way he replied to me.

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Martin Kunkle
, US
Oct 27, 2018 10:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My wife and I are really unhappy that you took the Shell station away from Magnolia Arkansas. We can't run on any other gas. The performance of your gas is awesome. We were really pissed when it changed to a Valero.

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KennAshley9243
, US
Oct 22, 2018 10:33 pm EDT

The two women working night shift on 06/13-14/17 were horrifically rude. Refused to give contact info of manager and refused to state their first names. I believe they pocketed a $300 lottery machine ticket based on their actions of not sseeing it. I will never be a costumer at this Store again and will not recommend it to anyone else ever.

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klarke miller
, US
Oct 22, 2018 10:50 pm EDT

The attendant hymn and hawed at me after I asked him to fill the tank. He asked me to go inside to tell them how much I wanted.

I asked twice for the gas attendant to fill the tank and the man at the front desk also asked me how much I wanted.

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arshad888
, CA
Oct 21, 2018 9:08 am EDT

Hi, i want to complain about the rude behaviour of employee.

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joekim0717
, US
Oct 21, 2018 11:25 pm EDT

4002 Bridgeport Way W, University Place, WA 98466
(a corner of 40th St. and Bridgeport Way)

1st, fixing flat tire fee was cheated (original $24.95+tax mine is $27.95+tax)
also, refused fixing flat tire again despite they fixed wrong.
Manager Bill treated me so badly and rudely!

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Jaime Tovar
, US
Oct 16, 2018 4:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to shell gas station to get gas and I paid for a car wash also and when I went to the car wash and punched in the code it said invalid payment form use another payment form I tried it a couple times after the fourth attempt I had to pay with my debt card even though I paid at the pump before putting gas.

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Jasmine Amour
, US
Oct 15, 2018 7:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to get in touch with someone at the shell gas station in union city on Jonesboro about my debit card an no one is answering the phone an this is making me angry I've been calling every since Thursday I'm pretty sure someone here's the phone ringing this is very important

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Andrea marler
, US
Oct 02, 2018 6:08 pm EDT

Was not aloud to purchase 3 cartons of cigarettes with a credit card

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Subhash p
, US
Oct 02, 2018 10:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm Subhash P From India Karnataka Bangalore I'm winning Prize 3 Crore it's Really R Fack Tel Me Please it's asking 10, 700 yo pay first but it's true r fack tel me plssssssssssss I'm waiting for ur msg I'm regular costmar to Shell oil

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Subhash p
, US
Sep 24, 2018 12:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm Subhash P From India Karnataka Bangalore I'm winning Prize 3 Crore it's true r fack tel me plssssssssss he is asking 10, 700 to pay wat I do tel me

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Kennedy Vargas
, US
Sep 20, 2018 5:08 am EDT

Hi I wanna report gas station located on 16074 sierra highway Mojave ca 93501 on pump one it wasn't giving me gas I paid for and the reader was just going to the number I paid for I want you guys to send someone to fix that issue and also would like my money back.

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Vishal Shastri1
, US
Sep 20, 2018 5:30 am EDT

Timewise store #238 1632 s Voss Houston Texas 77057 seemed to be making extra bucks by making regular gas unavailable during emergency. Kindly inquire and confirm. I will like to know the findings. Email me shastri.vishal+gas@gmail.com
Thank you

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Jeffrey Tan
, MY
Sep 19, 2018 7:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

Employee named NATIQAH of Aiman Shell in Seremban, Negeri Sembilan, Peninsular malaysia always being rude, n offensive all times to customers. Her bad character was reported to the station manager previously but no action taken against her. She continued to behaved such.

Please take action.

Thanks,

Jeff
[protected]

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Jennifer Burdon
, US
Sep 18, 2018 11:24 am EDT

Shell station Dickensfield Fort McMurray no sign indicating low pressure for wand car wash.
Worst ever car wash and still had to pay $22.68 after giving complaint.

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Mandepanda Kushal
, US
Sep 18, 2018 6:42 pm EDT

Hi I am customer of shell petrol bunk in nayandahalli Bangalore my tank capacity is 15 liter but they have filled 16.47 liters I am really upset with the shell petrol bunk my contact number [protected]

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Renea7
, US
Sep 11, 2018 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My car was messed up with water in the gas when I pulled up to the gas station at Shell on Beltway and 249 and I need to find out what are y'all going to do to compensate us for the time when we were we're without our vehicles my name is Ronaliseya Stoudemire [protected]

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Tracey R. Walker
, US
Sep 10, 2018 1:28 pm EDT

I used my debit card to purchase gas at the Shell Gas Station in East Palo Alto Ca.My purchase was for 15$ my statement shows I was charged 97.11$ instead.I have no.idea why this happened and would like the exceeded amount returned to my account please.PLEASE DISREGARD THIS COMPLAINT IT WAS TOTALLY MY BANKS FAULT SORRY!