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So there I was one evening at 3 AM watching infomercials (never going to do it again as it apprehends my judgement) and after this 60 minute infomercial I was convinced that Sheer Cover is the only thing in existance that would make me appear to have flawless skin. So I called in and ordered the product.
I ordered the RUSH delivery, which was an additional $10 or so, so that it would arrive within a few days. I didn't get for 3 weeks AND I was still charged for the RUSH delivery. I wasn't too upset over that so I let it slide.
I hurried inside my house like a little girl, so excited to test my new, pretty make up. After carefully following all of the instructions, I looked in the mirror and I've never been more displeased. For starters, the pores on my face felt like they were being suffocated! The powder is VERY cakey and I ended up looking like a hideous pageant reject. Needless to say, I felt utterly stupid for actually falling for the ad. I picked up the letter to find the number to call back (which includes, in very small print, an agreement between you and Guthy Renker that a new shipment will arrive and charge you $60 within 30 or so days) and MAN! The girl on the line was acting as though I had just ran over her pet dog! "WHY would you want to return this marvelous product?" "(ahem) you probably didn't follow the instructions correctly." "how about you try this out a couple of more times and see how you like it?" UH, NO! I wouldn't want to subject myself, my skin, or my mirror to that humilition again.
Then she didn't give me an exact date on when I needed to return it. "30 days from when you received it."
Right, but I was away on a trip so I don't know which day it arrived, exactly. "30 days from when you received it." UGH! So I sent it back the next day and hopefully, HOPEFULLY, I don't receive another withdrawl from my account. If that does happen, I can assure anyone who is reading this and all of the complacent reps at Guthy Renker that I will RAISE HELL.
i work for the kiosk comapny who sells proactiv and sheer cover in local malls...may I suggest to all you sheer cover ladies...go to the local Proactiv booth at the mall, ask for a sheer cover makeover to try it out, then if you like it buy it!...ours in our mall, the starter kit is only $40...try that out!
Guthy-Renker, LLC.
41-550 Eclectic St, Ste 200
Palm Desert, CA 92260
Direct: [protected]
Toll Free: [protected] x 0 (zero)
WEB: www.guthy-renker.com
We were watching an infomercial and decided to try the intro offer for ONE MONTH-less than a month later there was a $97.84 automatic withdrawal from our account! I called and canceled the order the day before and the gal I spoke to said it was too late to stop the charge to the account as the order had already been processed. Well they hadn't charged the account when I originally canceled the order so why charge the account the next day? She said I would have to return the product and then they could process the refund but they would have to have the product returned first.Then it would take up to 8 weeks to have the money returned to my account. I said No-just don't withdraw money from my account and I could send the product back to them. Her response again was that the order had already been processed so I asked how much would be taken out of the account and was told $37 and some odd cents. So fine I'll play their silly little game and wait for the $37 refund then I check my account the next day and the ###s had taken out almost $100. Not cool! Not waiting 8 weeks for that kind of money to be returned to my account! What the hell! So I call again and this gal was trying to be cool about it and assured me that the $97.84 would be refunded in 3-5 business days and I can return the product to them when it arrives! Ya think! We'll see what happens. I spoke to Gina the second time-let's see what direction her moral compass points in. You may hear more from me in 3-5 business days!
Wowwww...I guess I won't be ordering the stuff. I'm just still suprised by all the celebs, they got backing them up. This is crazyyyy!
Well, just so you know, it like many cosmetic/skincare products you order online, enrolls you in a home-delivery program where you are sent the products every so many weeks/months (often 3 months) and are charged an amount for the product per month, but billed in the 3-month increments. So you get your trial that is usually a month or so worth of product, then usually a few weeks after that, they bill you for 3-months worth and send you your 3-months worth of product. My guess is that the product is on its way to you. These terms are outlined on their websites and you can cancel anytime. If fact, you can also often change how often it is delivered by just letting them know. So I understand your frustration if you were surprised by the charges, but it is up to the consumer to check what they are signing up for. Oh - I should mention, I don't work for Sheer Cover or any other cosmetic/skincare company for that matter. I just know from experience that this is how they work.
it works okay but they took all my money and have not gave half back i keep calling and sending letters but no one will contact me! i never want to buy anything from them again! they will rip you off...for sure!
Angela - I agree. I ordered ONE MONTH of the Sheer Cover and Vitamins. This, after not liking the product 3 years ago, but after watching another of their infomercials, I fell prey to their claims.
The shipment came and I accepted it, never expecting to receive any other. I STILL didn't like the mineral makeup - it just lays on top of my skin, and I can never get the correct color. A couple of months later, I receive another shipment of vitamins and sheer cover. I wrote REfFSED on both and put them back in mailbox. When my credits for my returns didn't show on my account, I had to call them to find out why. They said I was put on the auto order status, even tho when I ordered the items, I specifically said ONE TIME ONLY! I had to beg for the credits, and even then I was NOT given a credit for the shipping on the vitamins - they said I never cancelled my account.
Now, July 15th I received aANOTHER sheer cover box. I called 8-11-9 for my refund - they show that they never had a request to close my account. CRAP! And today, on my account (this is my checking account, mind you) there is a charge for $29.95! I called S.C. AGAIN, and they don't even see that charge on their end -can I please fax them a copy of that charge!
THEY are shifty and full of _____! DO NOT USE THEM!
The other day I received an invoice originate from Guthy-Renker Claiming I own monies for sheer cover - I never made a purchase for this item or have I received anything
I looked up the website for Guthy - Renker they seem to be owners/ managers for several skin care products
A Company who likes to rip off people - Issuing billing for none existing sales.
If you need to contact CEO or President of this operation look up Guthy_Renker P O Box 11448 Des Monies IA [protected]
Billing received asked for my current credit card number for payment and for additional shipping - Be careful this company can rip of your credit card.
Best not to purchase anything that is promoted through the TV - They represent almost all skin care products promoted by TV
I have been using sheer cover for years. I have large pores and love the way it makes my face look so smooth. If you put too much on, it will look cakey. You need very little of this and it goes a long way. I will never 'go back to using regular foundation. I wish they would have had this product when I was in my 20's. I started using it in my late 40's. I will admit I did try buying other brands when I ran out. I tried Jane, Neutrogena, Loreal, Avon, Wet n'Wild. But when it comes down to it, this mineral foundations texture is very smooth. Some of the other brands where grainy in texture. This is the best of the best as far as I am concerned. I also got put on the auto ship program. When I called them to tell them to take it back and send me a return label, they did so without any problem and received a full refund. The product goes a long way. I know that the starter kit lasted me at least 3 months.