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Sharebuilder, California Complaints & Reviews - selling stocks

Sharebuilder Contacts & Informations

Sharebuilder

Posted:    Cyrous Rezayat

selling stocks

Complaint Rating:  100 % with 1 votes
Contact information:
ING DIrect / ShareBuilder
California
United States
My email to share builder.
Complain about thier delay that cause me to lost big .
I would like to find out how much they sold and why they gave me the minimum and cause big lost.

My second email to them (2)
I forgot to ask you to evaluate and search for timing and pricing on 10, 000 GM stock which I asked to be sold, on June1, 2009 and I lost huge on GM too.
Thanks again to share my concern with your manager.

My first email to them (1)
Still, I am wondering about the trade of my stocks. Delay from your company should have some reason.
Stock market opend and CIT started with $1.64 and mine was traded for .41 Cents. instead of $1.55

I believe there should be more explanation about my lost and timing. your company looks likes does what ever it takes to uses the delay for some other reason that I can not understand it. I believe any seconds delay makes a big difference for somebody as it did for my lost.
I believe you should send my request to your manager for more information. and I am going to continue to find out about this matter.


share builder respond (1)
It was nice speaking with you today. I just wanted to follow up with you with information I have received from our trading department. CIT trading was halted yesterday and did not begin to trade again until 9:35:43am EST today. Once trading resumed we placed your order in the order it was received and the price was .41 when your execution took place.

Thanks for getting in touch. I hope I answered your question thoroughly. In case you need to follow up, your inquiry is reference number 3025448. Think of another question? We probably have an answer on our website. Start at our search page here. Thank you for being a ShareBuilder Customer.

Thank you for your email response. Please be advised that we have further reviewed your order for CIT #57933385, and have found that the details previously offered to you were absolutely correct. Because the market began trading on CIT the morning of July 16th well below your stop price of $1.55, your order was immediately triggered and executed as a market order. At that time, the bid/ask was .40/.41.


share builder respond (2)
You further emailed an inquiry in regards to your 10, 000 share order of GM placed on May the 30th. This order was executed the morning of the 1st (June) at 9:39:41 ET at a price of $.51. Please note that trading was also delayed for GM on this day, no trade was reported until 9:35:49; at the time that your trade executed the bid/ask was .50/.55.

We appreciate the opportunity to help you with your investment needs. If you would like to follow up on this, please reference inquiry number 3025448. We also have a great search tool that can help you find answers to any additional questions you may have about ShareBuilder.
Comments United States Savings & Investments
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Comments

Sort by: Date | Rating
 13th of Aug, 2009 by   JackieJackson 0 Votes
Sharebuilder sucks. If you by stock over time to build up your investment they are good. But, if you want to sell. Boy you are in trouble. They don't do real time trading, so you are stuck with the price they sell for at the time they do; which is bad for the customer.

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