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2.8 11 Reviews

Shake A Paw Complaints Summary

5 Resolved
6 Unresolved
Our verdict: Dealing with Shake A Paw, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Shake A Paw reviews & complaints 11

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4:10 am EDT

Shake A Paw Siberian husky puppy

DO NOT BUY FROM SHAKE A PAW.
We bought a Siberian Husky puppy at 8 weeks old on 9/19/16. She seemed a little lazy in the store and we were reassured by the sales girl that she was "just tired'. We brought her home and the very next day she was lethargic and had a terrible cough. She wouldn't eat or drink or even walk for that matter. I brought her immediately to my trusted vet that I have used for almost 10 years. I was told my puppy was very sick with pneumonia. My vet said she was UNFIT FOR SALE. She required antibiotics, x-ray, nebulizer treatments. She spent 3 days at the vet. I called Shake a Paw and spoke to James who honestly could care less. He showed not one ounce of concern for the dog or what we were going through. He told me I could return her. He insisted I take her out of my vet and drive her 40 minutes away to their vet. At the time the dog was not ambulatory and was in ICU. James was rude and passed me off to the other manager Matt who if it's possible cared even less. They said they won't cover the vet bills because it's not their vet. Look closely at the contract it states the consumer has the right to retain the dog and seek treatment at a vet of the consumers choosing. With that being said I received a check yesterday instead of $471 they sent me $355. No one ever called to see how the puppy is doing they truly could care less. Since the initial vet visit my dog took a turn for the worst and had to be hospitalized for 5 days another $800 bill. She is home now thankfully and hopefully on her road to recovery. I will follow up in Court with Shake a Paw. Learn from my mistake and every other bad review of this business. Buy your dog from a reputable breeder. STAY AWAY FROM SHAKE A PAW.

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8:42 am EST

Shake A Paw The puppies weren't healthy and one died

We purchased two puppies from Shake A Paw and the breeder seemed to be honest and reliable person. He said that all puppies have reputable parents and all were healthy, but when we delivered these puppies home. We presented one puppy to my parents and two days later my mum called me and said that something wrong has happened with the puppy. Their puppy died and our puppy became sick after 3 weeks. The breeder didn’t reply to our complaints.

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MrDiggieBoy
, US
Feb 05, 2016 2:00 pm EST

this does not even make sense.. isn't shake a paw a pet store? they are a store with employees that sell the puppies. the breeders are not in the store to speak with you. I think you bought your dog from some backyard hick breeder. and i'm also guessing because there is no where for you to complain about that person that sold you the sick dogs you decided to bash a legitimate business that has nothing to do with your purchase. your obviously very unintelligent! haha stop that filter!

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5:44 pm EDT

Shake A Paw Puppy that turned and attacked me

Bought puppy from Shake A Paw for my young daughters bday..
we love the puppy dearly.. within the first week we bought him he was very sick with cough and diarrhea ... costing us stress and money soon after dog became somewhat aggressive and as he got little older became worse. bitting my daughter on her lip, attacking and biting my boyfriend and lastly attacking me...

tried contacting Shake A Paw and they said that this is not their problem
he is my puppy and i have to deal with it.

I do love our dog buddy.. but we can't keep him do to that he is dangerous..We wanted Shake a Paw to help us with options do to that we don't want to put him down and want him somewhere safe where he can get the help he needs...

But Shake a Paws employee assaulted and pushed me out of the store and threw me and my Dog out locked the doors and called the cops ...

worse experience ever with this company... they are unfriendly, not helpful. unprofessional and heartless company that doesn't do the right thing or stand behind their brand..

I came to this place referred by a someone i trained and trusted her judgement shame on me for not doing my own research and realizing how awful Shake a Paw is!

DO NOT BUY PUPPIES HERE!

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Is Shake A Paw legit?

Our verdict: Shake A Paw has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Shake A Paw's position as a benchmark of trust and quality within its industry. Users and clients of Shake A Paw can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Shake A Paw earns 100% level of Trustworthiness

Perfect Trust Endorsement: Shake A Paw achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Shake A Paw. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shake A Paw has claimed the domain name for shakeapaw.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Shakeapaw.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shakeapaw.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shakeapaw.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Shakeapaw.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Shake A Paw.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Shake A Paw, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Shake A Paw protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Shake A Paw has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • Shake A Paw has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
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4:24 pm EDT

Shake A Paw How in the world are they a non profit

This puppy mill store is now selling puppies calling them adoptions. Fees are in the $750 range for puppies that generally have pre existing medical conditions. Because it is an adoption, there is no warranty for these conditions, nor are they covered for basic pre existing things such as kennel cough. My question is how in the hell did they ever get a non profit status, when they are buying puppies from puppy mills and selling them at a huge profit?

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10:43 am EDT

Shake A Paw Sold Us a Sick Puppy

We recently purchase a Siberian Husky from “Shack a Paw” in Hicksville, NY.
I cannot begin by any other way except to tell you "DO NOT BUY ANYTHING FROM THIS STORE OR ANY OTHER ASSOCIATED STORE. RUN THE OTHER WAY NO MATTER WHAT THEY SAY OR PROMISE YOU." What this store does is sell sick animal that they buy at very low cost from breeders and they hide behind the contract that they make you sign. The agreement releases them of everything and the reality is that they will not honor anything anyway. They will not give you any money back or a refund. What you have to do is file a complaint with your credit card company, the BBB and file a small claims case in your county to suit them. I am currently doing this and would like to invite anyone and everyone in Nassau County to join me and if we have enough parties to suite them we can file for a class action and take these scammers and jerks out of business. It is a sin what they are doing to people buying, the poor sick animals and the children that fall in love with these animals.
Here is my story. I purchase a puppy for my 5 year old son about 2 weeks ago. When we purchased the puppy we asked a lot of question to the sales person before purchasing the puppy. We asked if we can have the puppies vet records from birth until now. We were told that it was their records and they could not provide to us. The sale person told us that the puppy was 100% health and that he was recently checked by a licensed vet and had no issues of any kind. 100% healthy and if it does not pass health check it would not be sold. We mentioned to the sales person that we were also interested in breeding the puppy in the future and this is why we wanted to confirm that the puppy was 100% pure breed and that it was in perfect health from any genetic/congenital diseases and any other issues. We were told yes and that if anything happened within 1 year from purchase they would guarantee the puppy and they would take care of any medical bill or if the puppy died then they would replace. While to shorten the story up a bit. We purchases the puppy and were very happy until we took the puppy to the vet that shake a paw recommended. (Garden City Park Animal Hospital). The vet advised us that the puppy had several conditions. Here is the list: Elbow Laxity, Decreased ROM both hips, Cryptorchid (testicular balls are not dropping into Scrotum), and Abdomen ropey, left ear infection, and possible hernia, cough/gag elicited on palpation, colitis with loose foul smelling stool in colon. This was just what was found on the first exam. Vet suggested that we pay for a stool analysis to really know what is wrong with the puppy since it had blood in the stool sample. After all of this horrible information, we went directly to “shake a paw” to confirm them regarding the findings and they just gave us the run around and claimed that the puppies testicular was there and had dropped when they examined it two weeks ago. The store manage claimed that he personally checks every dog and cat sold and he claimed that the testicular ball was there two weeks ago. He went on the tell us that the testicular must have gone back up into the canal after it had dropped and he told us to wait another two months and then they we see what he can do for us if it does not drop. Also he told us to wait a day or so and he would call us to schedule a second option with a vet of their chose. The funny thing is the original vet was they vet and the one they recommended to us. Well as you can assume, they never called us and are avoiding contact with us. We have tried to return the puppy and no luck.
Shake a Paw is simply a bad store to deal with and I urge everyone not to buy anything from them. They are not taking care of the animal properly there and for this reason all the animals are sick. They hide behind the sales contract and promise you the world and they deliver nothing that they say. I have found several people that have had the same experience with them. Please do not take this warning lightly. DO NOT BUY FROM THEM ANYTHING. Feel free to contact me here if you want to join me in suing them. I feel that they have frauded me intentionally and I am sure that there are many more people out there that had the same done to them by “shake a paw”.

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1:15 pm EDT
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Shake A Paw Sold me a sick puppy

I bought a bulldog puppy from Shake A Paw in Hicksville in March of 2011. I had my female bulldog spayed in June of 2013, and it was then that my vet discovered her liver disease. After blood tests and a biopsy it was determined that she was born with a hepatitis condition of the liver, and that she would not live a full life (or even close to that). My vet told me that the only way a 3 yr old dog with this sort of extensive cirrhosis could have only been born with it.

I brought this news to the attention of the manager of Shake A Paw on Sunday April 6th, 2014 at 2:11 PM. It was then that I made my request for the store to pay my growing vet costs. I was not looking for a replacement dog. He told me they don't normally pay vet costs, but they will have to investigate her condition to see if I am eligible for the "Bulldog warranty". He told me he will open an investigation as soon as I provide her diagnosis documentation from my vet. He told me that I should fax him blood work/diagnosis documentation from my vet.

I fax the documents over and I call to confirm that he received them the same day (Sunday April 8th, 2014 at 4:51 pm) - he confirmed that they had received the fax. He told me to call back in a few days while he did "an investigation" with his veterinarian. I call back Friday April 11th, 2014 at 3:17 PM to see the status. I was told the manager was unavailable and that I should call back. I call back again on April 13th at 2:24 PM and this time I got the manager on the phone. The manager at the store then told me that he needs more information (I had faxed everything he asked for). He told me "We also need her blood test results". On April 14, 2014 at 4:34 PM the blood test information, provided by my vet, was faxed to Shake A Paw.

I call back on April 17th 2014 at 2:23 PM to see the status of the investigation. I was told the manager is not available and that I need to call back. I call back on April 24th at 9:52 AM and spoke to the manager. He told me he would return my call in a few hours. He returned the call at 11:58 AM the same day. It was at this time he made it very clear that no investigation has taken place. He now told me he needs additional information, her vaccination history. I explain to him that my vet has determined that her vaccinations would not have protected her because she as born with this disorder. I further pleaded with him to have "his vet" look at the documentation, because he admittedly is not a veterinarian and did not understand the paperwork. I told him that I felt that an actual veterinarian would be a better judge of interpretation of what proof was needed to show that my dog was indeed born with this disease, rather than him. He explained to me that hepatitis is preventable and told me that this isn't not covered under warranty.

My dog was up to date with all of her vaccinations, from Petco, when she passed 3 nights ago. I told him that I intend to pursue with legal action and that was my final communication with Shake A Paw.

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12:13 am EDT
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Shake A Paw selling unhealthy puppies

I purchased a Siberian husky on Sunday 4/29 and he was highly infected with Parvo, Distemper, GIardia and Pneumonia. I took him to vet 3 days after purchased by Sunday he had to be hospitalized, he died on Tuesday 5/7. The vaccine records that were given to us was questionable if indeed the vaccines had been given to the puppy. The above diseases are highly contagious so if anyone purchased a puppy there recently or has had the same experience as I have had please contact me so that together we can put an end to this. Shake a Paw is apparently falsifying vaccine records. I spent 4500 dollars approx. in trying to save this puppy. I DO NOT WANT ANYONE TO EXPERIENCE WHAT I JUST DID.

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Vitale Family
Massapequa, US
Oct 02, 2012 6:12 am EDT

I just purchased a Lab on Friday 9/28/12 at 8pm as the store was closing. My kids were so happy.. The next day we saw that the puppy was coughing all day so we took him to their vet in (West hills ) and they took a chest xray and told us he has pneumonia. they gave us meds for him and this morning we find out from the stool sample that the pup has Coccidia .Coccidia is a parasite that effects the intestines in animals and is highly contagious. My children have been playing with this dog for 3 days and now I have them going on antibiotics to protect them. How can this store sell sick dogs like this? Don’t they care about the health of children. They have the nerve to tell me all the vet fees will be covered but the dog is final sale. I can’t have this dog living in my home and risk my children getting ill. I promises I will not allow them to get away with this.

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4:54 pm EDT
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Shake A Paw sick puppy

just purchased our first puppy...unfortunately had the misfortune of dealing with Shake A Paw in Hicksville. Our puppy came home and was in our house for less than 24 hours before I took her to the animal hospital, where they informed me after x rays that she has a very bad pneumonia and was "not fit for sale"...
at Shake A Paw they led me to believe that a Vet comes in weekly to check the puppies...not entirely true...the Vet comes in to check the new arrivals and administer any shots that are required, but does not check others unless they have very bad symptoms. Being a new dog owner I thought she was subdued, but just thought it was puppy nerves... I would like to believe that some one (ex: the people that work there) would be more in tune with the animals they are selling.
My other complaint about Shake A Paw is more just a heads up...their prices on supplies are astronomical compared to other outlets where you can purchase the same items. Do not purchase supplies from them, go to Petco or Petsmart, or even Amazon. As far as my puppy she will recover after spending a week in the hospital...Shake A Paw will pay all the bills (thousands of dollars - they lost money on us) associated with the illness, but if my pup came home with Pneumonia...others there have it, as it is highly conatgious to other dogs. Beware of Shake A Paw and really any puppy store...this was a learning experience, I hope others considering a puppy will learn from.

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buddyandme
Hewlett, US
May 16, 2011 1:36 am EDT

they paid the entire bill? I bought my boxer from a breeder and had a very similar experience. only difference was the hospital bill was 4500, and the breeder gave me 1200 which is what I paid for the dog, so I was stuck paying the rest. aparently legally thats the most you can get back. im surprised they pay all of it. actually makes me wish I got my buddy from there. hes great now but im still paying off the hospital.

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12:04 am EDT
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Shake A Paw sick dogs

Unfortunately I know many people who have a purchased dogs from shake a paw and EVERY single one was very sick. I think the kind of people who buy dogs from there are not usually the type to be researching or posting complaints. All the friends and family that have bought a dog seriously regret it and say the store was a tramatic experience. They felt that they needed to "save" the poor puppies but all they were doing was helping the puppy mill business and very greedy people. Do not shop, adopt! As consumers we can make a difference.

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Vitale Family
Massapequa, US
Oct 02, 2012 6:15 am EDT

I just purchased a Lab on Friday 9/28/12 at 8pm as the store was closing. My kids were so happy.. The next day we saw that the puppy was coughing all day so we took him to their vet in (West hills ) and they took a chest xray and told us he has pneumonia. they gave us meds for him and this morning we find out from the stool sample that the pup has Coccidia .Coccidia is a parasite that effects the intestines in animals and is highly contagious. My children have been playing with this dog for 3 days and now I have them going on antibiotics to protect them. How can this store sell sick dogs like this? Don’t they care about the health of children. They have the nerve to tell me all the vet fees will be covered but the dog is final sale. I can’t have this dog living in my home and risk my children getting ill. I promises I will not allow them to get away with this.

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THEREAPERLOL
Richmond Hill, US
Sep 20, 2012 4:18 pm EDT

LOLASMOM IS NOT SO BRIGHT, WHAT DO YOU KNOW 3 PEOPLE WHO BOUGHT DOGS FROM SHAKE A PAW?
THOSE PEOPLE YOU KNOW GOT THERE PUPPIES SICK CAUSE OF THERE OWN NEGLIGENCE.
KIDS GO TO SCHOOL AND GET SICK SO LETS BLAME THE SCHOOL? NO BLAME THE PARENTS
TAKE CARE OF YOUR DOGS AND KIDS PROPERLY DON'T BLAME THE BREEDERS OR STORES AND SCHOOLS
YOU PEOPLE ARE STUPID IDIOTS PLAIN AND SIMPLE, I LOVE DOGS SHELTERS PET STORES AND SCHOOLS!
KEEP THEM OPEN FOREVER YOU PEOPLE CANT SHUT THEM DOWN CAUSE YOUR WEAK ###S!

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puppal
Columbus, US
Oct 05, 2009 7:26 pm EDT

Is this a pet store or a rescue or what?

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10:13 am EDT
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Shake A Paw Avoid!!!!

HORRIBLE! Do not purchase a pet from SHAKE-A-PAW. MY SISTER AND I PURCHASED PUPPIES A SHORKY, MARLEY AND A PUGGLE, ELVY FROM THE HICKSVILLE SHOP. BOTH CAME HOME WITH KENNEL COUGH AS WELL AS PARASITES. IN ADDITION ELVY HAS CHERRY EYE (RED BUBBLE) IN BOTH EYES!. WE HAVE NO REGRETS AS WE LOVE OUR PUPPIES BUT IF I COULD GO BACK IN TIME I WOULD HAVE DONE A BIT MORE RESEARCH! AND GONE SOMEWHERE ELSE! SHAKE-A-PAW IS ABOUT ONE THING..$! EVEN WITH THE CONTRACT THEY TRIED EVERY WHICH WAY TO CREATE LOOPHOLES AND AVOID COVERING THEIR END OF THE AGREEMENT. PLEASE RECONSIDER PURCHASING A PET FROM THESE CROOKS. FEEL FREE TO CONTACT ME DIRECTLY FOR FURTHUR DISCUSSION. [protected]@AOL.COM.
THANKS GUYS!

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1:48 pm EDT
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Shake A Paw Puppy trouble

My boyfriend and I purchased a three month old Boxer puppy from Shake A Paw in Hicksville on Saturday, August 16. We were desperately looking for a puppy and fell in love with Roxy the moment we saw her. We were on a budget and the store owner seeminly helped us by knocking off a hunderd dollars. He warned us that most dogs that come from this store have kennel cough. Sure enough, that same day, we saw her hacking up a lung running the yard. I made an appointment with the affiliated vet service and took her the next day. They provided medicine for her and she seemed to be okay.

When then had to travel that day to upstate New York and took a long car ride with the puppy. It concerned me that she slept most of the way but I figured it was because she was just a puppy and needed rest. When we got home, a family friend asked if she was from a puppy mill. We said no, assuming she wasn't. This family friend, who worked in animal shelters for over a decade, stated that her front paws were shifted inwards and that it was a common sign of puppy mills (being kept in cages too small). Roxy stopped coughing and continued to be the adorable puppy she was. I noticed she wasn't gaining as much weight as I expected her to. She was eating the food Shake A Paw gave us as well as the correct portions. She was also going to the bathroom several times a day which I thought might be abnormal. Still, we assumed it was just her adjusting to her new life with us.

On Friday, September 5, my boyfriend's mother called me and said that Roxy had thrown up a bit. The first two times, her vomit just contained dog food. The rest of it was that normal dog foam vomit. Our first concern was that maybe she ate an outdoor mushroom or something of the sort. Since it was late, we just let her get it out of her system. Roxy vomited all night about once an hour. First thing the next morning, Saturday, September 6, we brought her to the vet. She collapsed on the scale. She weighed 20 pounds when we first got her and she only gained three pounds in three weeks. In the examination room, her temperature was high and her gums were pale. We expressed that we assumed she ate something. Suddenly, our puppy started twitching. Minutes later, she had an epileptic seizure. We were so shocked because we did not expect it to be that bad. The vet told us that she was keeping her until that following Monday and that Roxy would be on IVs to try to flush out whatever was in her system.

Later that day, I called to check up on her. The vet said that she had another seizure but was on medication and was urinating and resting comfortably. She said her bloodwork came back and revealed that her liver was fine (if she ate something poisonous, her liver enzymes would be bad) but her glucose was very low.

The next morning, Sunday, September 7, I called to see how Roxy was doing. They vet notified me that my puppy did not make it through the night. She said that she had absolutely no proteins in her system and that her intestines were bad and she was hemorrhaging; blood was coming out of her nose and mouth. My boyfriend, his family and I were devestated. Our perfect four month old puppy was gone and we only had her in our lives for three short weeks. There is no reason this should have happened.

Heartbroken, my boyfriend started searching puppy mills online. Everything the sites said matched up with Roxy. She was sent from Oklahoma, had various health problems and was sold in a big puppy store. It is not fair that my boyfriend paid for a puppy that was not healthy or obtained correctly. We fell in love with our puppy and we can't believe she is gone. It is not fair to these dogs and to the people who adopt them. We won't stop until Shake A Paw and other pet stores like theirs are no more.

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MrDiggieBoy
, US
Feb 05, 2016 1:47 pm EST

This complaint is about a store in lynbrook but left against a store in hicksville. the "reviewer" obviously just wants to defame the entire company. one can not hold any truth in statements made like this. if this "terrible story" was true why would they not correctly review against the person who did it, and not just try to muddy the name of the company in a whole.

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Carolina Sepulveda
, US
Sep 08, 2015 5:15 pm EDT

I bought a puppy from Shake A Paw in Lynbrook, DOG ATTACKED ME BIT MY NOSE, LIP & NECK LEAVING ME TO GET STITCHES AND PERMANENT SCARS!

Shake a Paw is an awful unprofessional place that doesn't stand behind their brand.

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mrmobradley
Levittown, US
Feb 07, 2015 10:32 am EST

Why would they give you the deposit back? if they did why would they take it in the first place? you made a hasty decision and than decided to back out of it. Now want to blame the store for your mistake, because they wouldn't change their policies for you? i own a business and I wouldn't either after seeing this. And obviously the credit card company wouldn't either, or they would have made them give it back to you.

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mrmobradley
Levittown, US
Feb 07, 2015 10:20 am EST

So What did the vet tell you was the cause of the dog passing... i see you are pushing the blame onto shake a paw, but have not included the diagnosis of what happened. Which i would assume you would have had it pointed the blame at the pet store/breeder. From you not including (except to say "IF it ate something the enzymes would be high - which is not true in all cases, depends on what is ingested and how it is effecting the body). I find it ironic that in a case that sounds very much like an unfortunate circumstance due to a new or neglectful dog owner allowing the puppy to ingest something fatal, but is completely blamed on where the dog came from. what if the dog came from the best breeder in Oklahoma, what else proves its from a puppy mill? oh that's right, the pet store. complete ignorance. I doubt EVERY breeder in Oklahoma is a puppy mill. i doubt every pet store gets from bad breeders. I doubt every mechanic will rip you off, i doubt every black person will rob you, but some people do and always will. ignorance

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pnicolle
Melville, US
Jan 14, 2014 12:14 am EST

After leaving a $400.00 deposit on a "teddy bear" dog my kids fell in love with. I had second thoughts! After reading the absolutely horrible and heart wrenching stories of people who purchased pets from the Shake A Paw in Hicksville only to be left with sick pets I decided to cancel the deal. The store manager James told me " he would not refund my deposit" even though I never took the dog home! I called my credit card company about five hours after signing the contract hoping they can help me deal with this crook! DO NOT GET A PET FROM THIS STORE OR ANY OTHER SHAKE A PAW! You will only be left your worst nightmare! Read all the complaints and see how many unhappy customers there are. Get an animal from a rescue group or find a reputable breeder through the right organizations. Don't support buying animals from puppy mills and from thieves! These people should only get what they deserve! SHAME, SHAME, ON THEM! I will let everyone I know my story and hopefully this place will go out of business! I only hope that I can help others from making the same mistake...Do your homework! I am not finished with this place and I won't give up until I make it right! Hopefully, justice will prevail and I will get my money back!

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vitalec
Massapequa, US
Oct 03, 2012 11:36 am EDT

My wife and I purchased a puppy from shake a paw pet store in Hicksville NY on 9/28/12 for my six year old son for his birthday. Within 24 hrs we noticed that the pup looked sick. We called the store and they gave us the number to their vet, we made an appointment for Sunday afternoon and found out the young pup had pneumonia and was given meds, he was then examined thoroughly and a stool sample was taken to complete examination

This morning at 8:13am we were contacted by west hills animal hospital to inform us that our new 2 month old pup had Coccidia (a parasite that effects the intestines ) they advised us to call our pediatrician as this is contagious to young children. I next called shake a paw to let them know of his condition and they said no need to worry we will cover all the bills at the vet. I said what about my kids and their well fair? I demanded a refund and they told me dogs are final sale. I spoke to James the manager and asked him how he can sell dogs like this with families with young kids. He responded kids get sick and so do dogs . I told James we are bringing the pup to him and I want a full refund for the $1, 600 that I paid so at 11am today the pup was returned and a check will be sent to me.
I was blown away today after I goggled shake a paw reviews. So many families with the same story. There is even a story from July with a person with the same type of dog with the same issue I had. How can they do this? How is this fair not only to the families but the young pups. My son has been crying since 4pm yesterday that his best friend is gone. So many stories just like mine. They need to be stopped. Do they understand the impact this has on a child? This is not about the money. It’s about the safety of the customers and the animals.

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Elly B
, US
Sep 30, 2012 10:37 am EDT

I purchased my puppy in late June & it is now October . From within the week that I purchased Khloe, she had Kennel cough and we had her stool checked also because we had seen some blood in her stool. The lab unfortunately lost the stool sample and we were never able to get the results. Since then, my puppy has probably only had 2-3 weeks of full health and other than that has been on medicines and in & out of vets offices. I find it absolutely ridiculous that I spent over 2 grand at Shake-A-Paw & now spending over a grand in just medical treatment. Mind you, I'm 19 years of age and to be taking care of all these expenses is quite a handful for me. I would really appreciate it if those who had negative experiences with Shake-A-Paw can contact me at my email me with their experiences at ebarrientos03@yahoo.com. Thank you.

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dont like dummies
Queens Village, US
May 28, 2012 9:53 pm EDT

these people here are truly dumb and ignorant. what is wrong with you people? if your dog is a member of your family than treat them like one don't bash the store, those worms and parasites come from your shoes cause you people walk in filth you people on here shouldn't own dogs don't have children either!

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murphy2010
Oceanside, US
Jun 18, 2011 12:40 pm EDT

I totally agree with the original comment. My boyfriend and I adopted/bought a "mini bulldog" from Shake-a-paw in Lynbrook in Dec. of 2010. Murphy is the kind of dog that chooses you and that is what he did. Shake-a-paw was asking 2400.00 for him but after speaking with the "breeder', they came down to 1700.00. which we were very happy with. Unfortunately, that is where our luck started to run out. They had told us that he was a mix of English bulldog and pug, and that he was going to be between 30-45lbs. They also said that he was given a check up before he left because we got him the day he was able to be purchased since he was only 8 weeks old. This was not true. Just as a precaution, we brought Murphy to the vet and low and behold Murphy has 3 different kinds of parasites. We spent the next 2 months in the vets office on weekly basis. Murphy was on more medication in the first 2 months, than I have been on my whole life. Luckily, Shake a paw stands by their word by picking up all the doctor bills. But my real problem with shake a paw came when my dog at 4 months reached 45lbs. and was still growing. I know many people say that he just may not be the standard. Yea no kidding. This is because when I did a little research, Murphy in fact is not a "mini bulldog" - he is an old English bulldog that can weigh anywhere from 70-90lbs.

My biggest gripe with the whole situation is not that my puppy was sick when we first got him, or that they were completely wrong on the type of breed that my dog was, it was the fact that Shake a paw is all about the sale and will say anything to sell a dog. They are like used car salesmen in the dog industry. They play to your heart strings and tell you anything you want to hear in order to sell you a dog. Through my research, I spoke to someone who used to work at shake a paw and they said that there is no "breeder" that we spoke to, that was the manager on another line in the store. She also told us that they are told to say that the dog is going to be small bc many people don’t want big dogs. They have no regard for what could happen to the dog if he does get too big. I think that the biggest gripe that people have is not the fact that their dog has a cold or parasites, its the fact that you are being lied to about someone who will become a member of your family. It almost feels like someone sent me home from the hospital with the wrong baby. You grow to love this baby, but when you find out that you were deceived, it hurts and yes you do want to point the finger at someone, especially when you are paying a hefty price tag. We love Murphy and luckily we can adjust our home to accommodate his larger-than-expected size, but what about the people who can't and are forced to give them up? I guess that is not a concern of Shake a paw since your check has been cashed and spent.

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Frank J.
East Meadow, US
Jun 24, 2010 5:02 pm EDT

another point... we all hate the pet stores when they are selling "puppy mill" dogs. But when a CONFIRMED MILL is shut down, and all the puppies are brought the animal shelters like north shore, there is a line of 1500 of you hippocritic idiots, looking to get one of these dogs for free. also, you idiots need to realize you are all talking about different stores. hicksville, lynbrook are in NY, and glenbrook or route 22 is in NJ. These stores are privately owned, and run different ways, they use different places to get their dogs from. ONE MORE POINT. everyone keeps talking about genetic issues, and other then one review about possibly bent in front feet (which is a problem that has been around for 500yrs, way before MILLS were around) its all about upper respitory infections, kennel cough (which is the same thing), and parasites. i tell all you idiots to do another review after your "puppy mill puppies" are 6 years old and tell us how they are now. Just like us when we are young, puppies can have mild issues (like worms, and colds) but in the grand scheme of things, you will [censor] and moan on how bad the store is that sold it to you because it had a COLD after you bought it. And youll [censor] for 16 years while the dog is a healthy dog. i bought my dog from one of the top show breeders for boxers and he is 7, has aortic stenosis (narrowing of the aorta), 3 seperate high grade heart murmers, and has seizures if he even runs a half of a block. His father was an AKC CHAMPION. Whats does this mean for me now? it means i love my dog to death, and unfortunately God Choose him to have these issues, as me to deal with them and love him through them. i guess if i would have gotten him from a pet store i would be able to point the finger of blame much easier. but at the end of the day that means nothing. Get off your high horses poeple. you think the puppy industry is so bad? have you ever opened your eyes or ears enough to care about our meatpacking industry? what cows, pigs, chickens, and the rest of OUR FOOD goes through before they are SLAUGHTERED. i dont hear you fighting to shut them down?

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