Complaint Rating:

Company information:
PNC Bank
Kentucky
United States

Sometimes, when you have two people using one account and each have a debit/credit card and those cards are used for everything, sometimes mistakes happen... like your husband might forget to give you one of his transactions? This happened to me last week. We had an error in our checkbook because I didn't have one of his receipts, therefore I did not know about the transaction. Like many people in today's economy, we are sometimes just barely making it. $5 can mean the difference between being able to get to work that day in order to get your paycheck! Well, we had an oversight, which cost us $34. Okay, that is our responsibility. HOWEVER, this was of course one of those PENDING items we were charged for - even though it hadn't hit yet. So, we put another deposit in there to cover the PENDING overdrawn amount and should have had over $20 left. Well, NOT the case. Even though I called the bank and discussed the situation with them, lo and behold, the next day there was ANOTHER fee for $34 which magically appeared. When I called the bank, incredulous at this new fee, they tried to tell me it was for an item that had already been processed two days earlier! Anyone who banks with them knows this does not make sense... an item that was ALREADY in the system and according to MY books and according to THEIR books ONLINE, there was money in there to cover it. They are trying to tell me something different and it just doesn't compute with my checkbook... and mine says the SAME thing their online system does! I had $2.24 in there MORE than the item that was presented. In my very humble opinion, PNC is the mafia of the banking world. We are closing our personal account and WILL NOT be opening our business account there. I hope they have so many holes in their feet from shooting themselves in the foot that they are barely able to hobble out of business. What a bunch of financial rapists!