I did face three problems with DHL Saudi Arabia, in the three cases they lost valuable boxes of my shipments within a year and half. They do not take any responsilities at all, they know that there people has stolen the boxes but they deny this. Customer service staff and their manager in SA Mr. Mohammed Yousuf are very far from customer service. Where would the shipment boxes go, I believe they will always be under DHL people eyes; so they steal them.
In such case; DHL ask you: Is this shipment insured? Then you'll answer: No. DHL replies: Do to hell, nothing we will do for you.
I need an e-mail address of any manager in US head Office, Saudi arbia DHL's have a tunnel in their brains between the ears. Your complian enters from right ears and leave from the lift one. They ignore you.