ServPro
reviews and complaints

ServPro solicited water damage remediation work in my home. Salesman induced my wife to sign contract without disclosing any price, any unit prices, any labor rates - simply mandated that we pay whatever was billed. Work was substandard, rude personnel, carpets were left dirty, and billing was arbitrary.

Company placed faulty dehumidifiers in basement after water backup to dry basement. Humidifier was faulty, moisture and mold growth continued. Consumer cleaned the basement of water damaged items and called co to notify them of faulty equipment placed in home. Co removed and replaced faulty equipment. Customer invoiced for 2500.00 for rental of faulty equipment which was never stated in a written estimate. When I complained that I paid for an agreed upon price for mold prevention, they separat ed billing invoices and after I had already paid in full at agreed price, ServPro generated another invoice (not disclosed) for the placement of the faulty equipment. Threatening to place a lien. Will be complaining to Attorney General. Beware get a written estimate of all work performed by this company. They have deceptive practices and their invoicing for work performed is not clarified nor honest.

Because of water damage from Hurricane Irene we called SERVPRO for service, Their Marketing Representative, John David Scozzaro, gave us a quote of $4, 000. They were suppose to come early afternoon to provide the service, they didn't show up until 9:00PM. And didn't do all they said they would do. However, they billed our insurance compy $7, 835.24. Almost double what they quoted, for less work. I call their company to find out why on 9/3/2011 and spoke to an Edith Castleberry, she said she would get back to me. I called again on 9/6/2011 because I had not heard from her. They told me she was away fro her desk, and she would get back to me, which she didn't. I called again on 9/7/2011 to no prevail, I am still waiting to hear from her. It appears this company is taking advantage of Hurricane victums and insurance companies. So please beware if you plan on using SERVPRO

The ServPro that we used, in Illinois, were the most unprofessional bunch of people that I have ever met. They attempted to do all of the work on their own without hiring qualified contractors. Needless to say, it looks terrible. They charged my insurance complany for work that they never even did!

I would never recommend letting these people into your home!

We hired ServPro of Milwaukee in June 2010 after the death of my father-in-law. We were told that it would only take 4-6 weeks to clean the bio-hazard left by his body and to remove all furniture and appliances. Six months later, we had to demand they get off the property. Early on, I was checking through his papers to find he had home owner's insurance in effect at the time of his death and that a settlement would be made to help pay for the cost of clean up. After I had the paper work in motion, ServPro called and suggested I check into it. They thought we should be grateful for coming up with the idea when I already filled out paper word and was working with an adjuster! We got the settlement check and gave the go ahead to work with in the moneys being paid out. They didn't come back to the house for 3 weeks. In the mean time, comtractors were coming by to solicit business and the crew gave our home phone number to these complete strangers! WRONG THING TO DO!
We gave explicit instructions of what items to keep from the house and put in the detached garage for an estate sale. A vewry expensive embrodery sewing machine, table and bench top power tool are missing. Worth approximately $1500/00. All other items were accounted for. This is a very short version of a long story. There were many more problems we had and we willnever recommend them to anyone! I am following this with a detailed complaint to the BBB.

I sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a supervisor and get back to me, and each time, no one ever calls back (of course, each time i call, there's no way to speak directly to the supervisor)
avoid this company!

Servpro was hired by my apartment complex to clean the debris left in the garages from the flooding. The company cleaned the garages in my building on a day it was raining/snowing. To prevent the gas generator used to power wash the garages from getting "ruined", the company put the gas generator inside the building instead of outside. This caused all the apartments in my building to have high carbon monoxide levels. The fire department, police, and EMS arrived and evacuated all of the us from the building. We had to stay outside for several hours until the carbon monoxide levels went down. Several people had to be taken to the hospital! Such carelessness and ignorance from this company to say the least!

This company is just terrible please do not waste your money! They do take advantage of people in a bad situation. I had a small fire at my house, they showed up, uncalled and before I knew what was happening they had called my insurance company and made a deal with them(has to be a kick back somewhere) They told me how wonderful they were and how I could relax, well that was just the beginning of my nightmare! Told me they would have my stuff out in 2 days, it took 2 weeks, they never showed up when they said, when they did show up all the employees talked about was how they hated working there. At the start of this they told me all about the rules of how they worked and what had to be done, they did NONE of it. Finally at the end of the two weeks I had to go back to work, they told be to just leave my key and they would finish(first no no). After they got all my stuff out they said my clothes were first to be done, ok, after 2 more weeks I called looking for my clothes, we will bring them right over, so they did, all in plastic dry cleaner bags, smelling worse than when they left, they had never been cleaned just bagged like they had. Over the next few months they would bring me stuff all right but most of it was not mine, it belonged to other people I would send it back and they would bring it back to me again! I never got all my stuff back! When I called the man who owns the Servpro he was so RUDE and told me since I did not pay them to unbox my stuff it was just tough! They stole all my great-grand-mothers linens. Antique dishes, old money you name it. Please do not use these people!

Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet, walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly according to code! The water has gone thru the tiles and grout and is leaking into the walls. I tried to contact them and was told that the warranty is only for one year! I tried calling corporate office but they are a franchise! The guy jeremy who manages this Servpro just yells at me when he is talking! I am going thru my Insurance company and they will sue them when everything is done but in the meantime I have to come up with another $1, 000 deductable! If they have all these complaints about their Franchises they need to do something about it! Contact McDonalds headquarters and they will! You can not use the McDonalds name if you do not meet up to their standards!

Servpro,
They came and gave us high hopes that everything is going to be ok, then put all these machines in and left and came back the next day a took a meter to the walls and said that they be back tomorrow that was a lot of water in the walls so this went on for three days the 3rd day the insurance said there is no need for them to have all of the equipment in two small rooms so they took them out and when we had to replace the kitchen floors their were water still there so they had to fix it before laiding the floor down. I read their ad on the internet and it said they remove water and deordorizer or diinfectant of mold but they did none. So that is my story please do not use this company at all.

Our water heater ruptured and dumped 80 gallons of water into our home. It happened at 11;30 PM on a Friday evening. the insurance recommended servpro as the first choice. We trusted them, but when derrick arrived he talked a good game and only finished half of it. He removed some base boards and drill holes in our wall, and place many fans and 2 dehumidifiers in our home and left. 4 days later he returned and retrievevthe equipment, but did not patch the holes or replace any of the base boards. my wife cakk after a week to find out when he would return to put our home back together. His reponse was we had to get a contractor to do this, but on his business card it ststes he would do this. I am telling everyone I know not to use Servpro. I have spoken with many other and when we tell them we use Servpro, their response is you made a big mistake, they are no good. We still do not have our home together yet, but have contacted a contractor to come do this work. We are very unhappy and will let the insurance company know not to recommend your company anymore

Kenneth Leggett

Worse Experience Ever! If you want a company to come in and not care about your life, belongings or how long it takes to get the job done than this company is for you! Terrible communication worse work ethics and a complete lack of common sense! I think I had more damage from them than the original call

Servpro was hired by my apartment complex to clean the debris in the garages left by the flooding. Servpro cleaned the garages in my building on a rainy/snowy day. To prevent the gas generator used to power wash the garages from getting "ruined", the geniuses put the generator inside the building rather than outside. This caused all the apartments in my building to have high carbon monoxide levels. The fire department, police, and EMS had to come to the complex. We were evacuated from our buildings for several hours until the levels went down. Some people had to go to the hospital. I cannot believe a company can lack such common sense, and cause such hazardous situation!

When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job.
At first, they were kind and seemed concerned about my issues.

But, then after about a week or so, the problems slowly began.
I will list them in order for your ease in reading:

1. My husband had some concerns that there was work done that didn't need to be done. My husband, being a former general contractor, had some valid concerns. When he questioned Aaron West, the older son of the franchise owners, Aaron repeated that we had nothing to worry about, because the insurance company was covering all the costs. This made us a bit weary, because we didn't want to take advantage of our insurance company, nor did we want them to do unnecessary work, just to hike up their fees.

2. The younger son, Cameron, saw that I was very upset about the entire process, particularly that it was during the holidays. He said that they could abandon the job if we wanted them to. This response was flippant and unprofessional.

3. After our kitchen was contained with plastic, we were told that we couldn't enter the containment due to a possible hazardous environment. However, we witnessed the workers at Servpro entering the containment without wearing their masks. They also contained our atrium, but never explained why this was needed, but to just trust them that they were doing this to protect us. My husband informed me that opening the window between the kitchen and the atrium compromised the previous containment of the kitchen as the remediation of the mold had not yet been completed. Essentially the atrium was being used as a conduit for venting contaminants to the outside through the open skylight in the ceiling of the atrium and therefore possibly contaminating the atrium. My husband’s concerns regarding this practice were never satisfied nor was there any attempt on their part to explain their reason for doing this.

4. When finally removing the plastic from the containment, they recklessly tore down the plastic, leaving a staple in our floor, which was not only unsafe, but someone entering our kitchen with only socks on, scraped the bottom of their foot. When I mentioned this to the Servpro employees, they acted as if it was nothing to be upset about and made the comment, ”you should not be in a construction zone without shoes on.” The construction zone was in an area of the kitchen--free from any hazards.

5. The containment was put up in a very sloppy, unprofessional manner, leaving staple marks on our ceiling and walls.

6. When the job was approximately 3/4 completed, Aaron West pressured me into filling out a survey. He caught me in a moment when I was in a hurry and when I asked if I had to fill it out then and there, he replied that I did. Realizing this afterward, I thought I should have refused to answer the survey, but complete it at my leisure. I would appreciate either filling out a new survey, or destroying the one I did fill out.

7. Finally, when the job was completed, I had a check from my insurance company to give to Robert West, once he delivered my sink, faucet and a couple of other items which belonged to us. When he came by, accompanied by his son Seth West, to collect his check, he carried on and on about how they were so kind to me and helping me out during this stressful time.
Then, to top it off, and I thought I heard enough of his diatribe, Robert said to me, "I know you are having problems in your marriage!" I was so completely astounded and taken aback, not to mention completely offended by his unprofessionalism and his remark, that I became defensive about my marriage, even though it was/is none of his business. He was extremely out of line, not to mention completely inappropriate and unprofessional.

8. I have e-mailed Karen West, notifying her of 2 checks I had for them from the insurance company. I also wanted them to return a couple of items which belonged to me. I have been completely ignored, never receiving responses to my e-mails.
Last week, when I phoned and spoke with their office receptionist, Jessica West, she snickered as she told me that they would get back to me this week. I assure you, that will not happen.

Our home caught fire on December 14, 2010. Two days later I contacted my insurance company. I am not sure at this time if they reccommended Servpro. I called Servpro and I set up an appoointment with their consultant John O'Sullivan along with my insurance adjuster for Sunday the 19th of December. I was never given a written estimate, only an oral one. The estimate was suppose to be between $2, 000.00-$4, 000.00 and the work was to be completed at the end of two weeks from the start date. I was often told that Servpro wanted to save me money and if you need anything just call. Well, phone calls were never returned, even when my adjuster called Servpro, he called me, to call them, to ask them to call him. I had anwhere from 8 to 14 people in my home to pick and pack for about a week and a half. With just 3 people my small home could have been moved within a week. To make sure that Servpro was going to make the so called big bucks, they took their time along with picking and chosing what they had wanted to clean. Most of our belongings were already packed. They took items to clean that were meant to be thrown away. They took our dishes, yet left me with 2 knives. and pots and pans. Took one pair of skis and left a pair behind. They were not suppose to take any of these items. I had to sign off just to retrieve our belongings from storage. I felt as if I was being strong armed. When we arrived to our storage unit and saw what was in there we decided to leave it all there. If you were to add up the cost of the storage unit, it did not even add up to $4, 000.00 in mechantdice. They took so many of our belongings that they were not authorized to. I am trying to fight this bill and other aspects of this situation. I am willing to pay for was first quoted to me. What they did to me and others as I read here is so unwarranted. The BBB when I called them are of no help what so ever. I have made a complaint to the Genral Attourney's office. I dont undeerstand how the insurance companies allow companies like Servpro to charge what they do...Anyone out there who can help me? To add I did ask Servpro to clean my Christams ornaments, they took 3 boxes, left about 5 or 6 more boxes behind and scattered/ They left my basement in worst shape then when they started,

Serv Pro was hired by our insurance agency after our painter found that we had a soot problem. Once Serv Pro entered out home, the lady was ooh and aah about all of our damage and what they could do for us. How their "professional" cleaners could/would make everything better. She made photos and drew diagrams of our home. She got sorta upset once we told her that we "are using our painter since we have already agreed with him and hired him". Our floors had to be taken up. So, Serv Pro sends in their painters, who were off of work painting that day to remove the carpets and vinyls. What a mess they left too. I ruined an expensive vacuum cleaner trying to get up the debris. I had to purchase another vacuum. I have health problems. They would not move us out of the house so it could be done properly. We had to rent a storage unit to be placed at our home to store furniture and other items and what would not fit, was placed into one of our garages and basement. What a mess..., then, if that isn't enough, these "professional" cleaners are temporary employees from a temp agency that know nothing of what they're to be doing while they're here and with any attempts of what they're doing is all wrong. Serv Pro even went against what they were to do as well. We had to get tile people to come in and clean and re do our tiles, had to get a fireplace person to come in and clean and inspect, and I even had to re wire the smoke detectors and other things myself because all of a sudden, Serv Pro will not do that now. We even had to stay in a hotel for a couple days while our painter sprayed kilz on everything to cover the "cleaning" that was done by Serv Pro Professional Cleaners. Our painter even had to re clean what was suppose to already be cleaned. What a joke...
I attached a photo of a door that was cleaned by Serv Pro Professional Cleaners before our painter sprayed it with kilz.
We have photos, video and they could care less. All they're concerned about is what they're to get paid. They don't care about what damages occurred by their employees, they don't care that we had to do a lot of the work ourselves and they still want to get paid for it...geeezzz, they could care less about dealing with anything they're suppose to. Funny too, when they finally came back to our house last week, since August 2010, the lady who started this stuff was trying to deny things and say other things but when my wife would confront her with email copies and other info, the lady shut up. Too, they didn't want to speak to me...I even told "the boss", if you can't do your job, then here is the door to leave...
There are a lot of other things, but to be a company who tells you that you don't have to worry and such, and then to be treated like we were treated, goes beyond being sorry. Oh, and we didn't get an evaluation form from the company because they do that to certain people...guess they don't hand them out to the people they've screwed over...

It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back. We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:

Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line item 57: This lists two child rocking chairs. Then, you are charging us again for the same two child rocking chairs on line item 78.
Line item 110: These are the multi-colored floor tiles in the play room. We paid $20.00 for these at Costco. You are charging us $123.42 to clean them.
Line item 9: You are charging for cleaning two desks when in fact you only took one desk.
Line item 16: You are charging us $150.00 to clean a TV purchased in 1993 and then $75.00 to clean another TV from the same room that was the same size. Why the price difference?
Line item 17: You have 3 DVD/VCR combo's listed when in fact we only owned one.
Line items 23, 82 and 87: You have listed as Bookcases. We do not own a single Bookcase.
Line item 88: The old yellow refrigerator. You never took this to be cleaned, yet you charged for cleaning it.
Line item 54: The microwave is mounted in the home over the range and was never removed or cleaned, yet you charged for cleaning it.
Line item 100: You never removed or cleaned this item yet you charged for cleaning it.

It appears to us that SERVPRO never intended for us to see this itemized list, as you refused to provide it to us until we went to the SERVPRO corporate office, and even then it wasn't until our meeting last week that you provided it to us. We still have not been provided with a list of items for our insurance company that you removed from our home that you considered irreparable and destroyed or disposed of.

With the exorbitant fees, repeat charges, and charges for items that are non-existent, it appears to us that SERVPRO'S actions are criminal by attempting to defraud or insurance company. This matter will be forwarded to the states Attorney Generals office, the local Prosecuting Attorneys office, The BBB, and the Federal Fair Trade Commission for them to determine weather or not criminal actions have indeed transpired in this case as well as others you have been or are currently involved with.

Servpro was the worst company ever. I will never hire them again. They totally overcharged my insurance company and collected high estimates and did the crapiest job ever. They were good at first, keeping me updated about appts and when someone would be working, but that all changed. When they did the final walk thru, I pointed out numerous things that needed to be fixed still. The carpet was installed horribly, when I vacumed the first time, the entire carpet came up at the corner seem. They also left glue marks in our cparpet upstairs. When we refused to sign off on the final work until it was done, they become nearly impossible to get ahold of. The girl at the front desk refused to transfer us to a manager becuse one was "Never Available." They glued together old molding that had cracked, even though my estimates showed that they were paid to buy new molding. The work looked like my 5 year old did it. You can still see the water seem in my celing. Be ware, this company will scam you and your insurance company for the insurance money!