Complaint Rating:

Company information:
Direct tv
44 Craggy Creek Road
United States
Phone: 706-219-7685

Any time it even thinks about raining I know I won't have satellite service.For some reason I have not had satellite for over a month now.I called and the soonest appointment I could get was 3 1/2 weeks away but I made the appointment...which was for the late afternoon of July 30th.The person on the phone told me they were going to upgrade my satellite and my boxes so that I would get better reception and not loose service so much.I was home all day and even stayed off the internet so I wouldn't miss any calls from direct tv.No one showed up or called.Then I called to ask what the probablem was.The person on the phone told me the tech would call me within 10 mins. and 30 mins. later no call.So I called again.The tech called and said he would be at my home the next day.I told him I wouldn't be home until 6 or after and he said that was fine.Let me back track one moment.When the service tech called me he said he had tried to call me several times that day and left me several messages.I did not call him a liar like I wanted to I just told him I had been home all day and my phoneline never rang.My phone does not have an answering machine for him to leave me a message so I know he did not leave me a message or try to call me because I was home.The next day I rushed home after work and saw that two different numbers had tried to call me but I wasn't home yet.I called the last number and the guy said he tried to call and I wasn't home.I said yes thats right but I said I wouldn't be home before this time.He then called the tech and he was suppose to call me and come.The service tech called and said he was 70 miles from my house and I thought to myself that it wasn't my problem.I said so you're not coming and he said yes he was but would be awhile.Then an hour or so later the service tech called and ask me if I was getting a high def. dvr..I said I wasn't sure about the dvr but was sure it was a high def.dish.He said that was crazy and it wouldn't make my reception any better.I told him I was tired of the run around I was getting and he got verbably ugly with me and said he would have his supervisor call me and he hung up on me.I still haven't heard back from anyone from direct tv since he hung up on me.Whta's up with this horrible treatment of customers...does direct tv even care about its consumers at all...I think not.Rena Stanfill