Complaint Rating:

Company information:
6713 Cornelius St
Philadelphia, Pennsylvania
United States
Phone: 2152761734
complaints board

Last year I signed up for directtv with verizon package. That was eight months ago and when I turned on my second tv, no satellite reception, no channels, unworking remote. I called and was lead through a series of things to try but to no avail and finally was told it is in my cable line. Mind you the installer used my 28 year old comcast cable line for hookup and I feel that is not my responsibility or my fault, and a new cable line should have been installed. The tech told me it would costs 80.00 for a service call in which I refuse to pay for. I was told I now own the satellite dish and the cable they used: the tuner and remote belong to them. They will not remove the dish from my roof. I am totally disgusted with this company and at the end of this contract Sept. 19 I will switch again to Comcast in which the only problem I had with them was the few dollar increases every year but I never had problems with them fixing a broken or drooping cable line in 28 years. Direct tv's only response: pay for a service call or get the insurance!!! So now for the next 3 plus months I'm paying for a service I can't use and if I disconnect the one tv, they want me to send back the tuner and remote and have the 5.00 taken off my bill in which I am very leary of. I don't trust them. Any response is welcomed