Company information:
Oakville, Ontario
Canada
Bell, what more is there to say. Service is terrible! Feed you lies and your totally helpless.
Telemarketer from the other side of the world calls tells me because I have high speed internet I can get the Performance Package for practically free. OK, I get it's a sales pitch but after speaking with him he tells me it will cost you around $10 a month more. So I accept.
The performance package it a computer to go along with your internet.
Anyway, I pick up the package and I find out I have no monitor. I call Bell and someone tells me, the Performance Package I chose does not include the monitor. "What!!" After calling several times, I finally get the monitor. Wait that's not it.
So, I open the box, set it up doesn't seem to be that bad. Then I get an invoice stating that this package is $20 dollars a month more, not the $10 a month I was told.
I keep calling to find out what's going on with no luck. I'm told I cannot get the package for $10 as I was told and because I had already opened the box.
I asked them to start an investigation towards the person who had originally contacted me but have never heard from Bell.
Now I'm stuck with this computer and paying the extra $10 for the next 3 years.
You are helpless, you can't go down and complain in person. Emily is annoying.
This isn't the only problem I had with Bell. I Tried their WIMAX for a 30 day trial, decided to go back to DSL before the trial ended so they charged me almost $700 dollars because I had cancelled the Performance package that I spoke earlier about.
I didn't cancel, BELL assumed I cancelled. It took them 8 weeks to get my money back.
The most frustrating thing that went on between bell and myself is during those 8 weeks I had spoken to several agents regarding my refund. I call one agent they tell me my charge card would be credited. After a week I didn't see any credit, I call back the next agent tells me that I will be given a cheque from bell. I wait a few more days call back they tell me by credit card will be credited.
Doesn't happen, I call back the next rep tells me to call my charge card they have the money and they can't release it until I call them "What the hell are they doing"
I call me charge card company, they tell me bell is out to lunch. No Kidding.
I call Bell back, the next agent tells me that bell hasn't released the cheque to me because it's being investigated.
FOR FUCKS SAKES!!
You know what I'm not even done, I'm tired of typing! I have too many other stories that I havn't even included.
JUST STAY THE FUCK AWAY FROM BELL CANADA.
That is part of my "Total Bell Experience"
