Complaint Rating:

Company information:
Edinburgh, Lothian, Scotland
United Kingdom

Please dont EVER sign up to Virgin Media. We used to have Telewest and they were great. Never any problems. As soon as VM took over the proverbial hit the fan. Inconsistent service to say the least. During normal TV - constant flickering / picture breakup. Regular V+ box crashes. Their V+ recording is UNCAPABLE of recording a full programme. I even went in to the settings to setup recording 5 mins pre and 5 mins after each programme. Still unable to record a full programme. Annoying during football even more annoying during well watched series.

Also have the displeasure of "enjoying" their 20mg broadband. 20mg my a*se. I am a developer by trade so know how to setup a PC for optimum performance. NO WAY do they ever provide 20mg bandwidth. I live in an EH8 postcode - central Edinburgh - an optimal cabled area. I can coonect to VPN's at my work at over 20mg's so they are talking pish - yet you ring them and all you get is "Youre PC is clearly not capable". Hmmfh! Your f'ing charges are more like uncapable! I certainly dont mind paying if they were providing what youre paying for - dont bloody lie to me!! NEVER EVER able to provide 20mg.

Lastly - Im moving house tomorrow. I took enormous joy in cancelling my VM 28 days ago! (Bear in mind if you dont cancel 30 days in advance you get screwed for another month by them). Trust me though that call was joyous - but polite! Cannae grief the poor under paid minions that have the unfortunate job of taking our sh*te - oh for a direct line to the beardy one! Rang them tonight asking for call forwarding as Im expecting deliveries at the new house but as yet have no number for new gaff - and I quote - "Sorry sir - you have cancelled your subsription to Virign Phone - you need to have at least a months contract to allow call forwarding".

You know what - if it took me a month of having to listen to their f'ing hold music, I'd still be happy to cancel. Can't bloody wait. Get rid of them useless, unreliable, unusable ce four nen tees.

Rant over. DONT DO IT!!!