Complaint Rating:

Company information:
Texas
United States

I purchased a Whirlpool Duet washer & dryer in August of 2008. On March 27, 2009 my washer decided to break down. My husband was home from being out of town and in need of his laundry to be done. I called A & E Factory Service as instructed by Whirlpool and set up an appointment for April 7, 2009. A & E calls the morning of the appointment and tells me the tech called in sick and it would be the 9th before they could come out. I called Whirlpool corporate office and spoke to a consumer relations supervisor which got me ABSOLUTELY NO WHERE!!! Not only has A & E pissed me off regarding my washer, they still haven't repaired by Whirlpool refrigerator (ice maker) that they supposedly fixed in December 2008. <br />
<br />
I have advised Whirlpool that I will never purchase another one of their products again. Their comment was, "I'm sorry you feel that way." <br />
<br />
BETWEEN THE 2 COMPANIES I AM NOT SURE WHICH ONE SUCKS THE WORST.