If it weren't bad enough that Septic Maxx is fraudulently ripping off customers with their overpriced septic "additives/products" they are currently calling former FBK customers and claiming that they have taken over those accounts and providing "legitimate" products and services including their worthless septic protection AND "home protection" plans which will keep you from paying out of pocket expenses to repair your septic system (up to $5, 000 per issue) and anything that goes wrong with the wiring, plumbing, and/or appliances within your home. Well, I can warn, caution, and assure you that it is all a scam!
If you agree to purchase their "home protection plan" you will not receive a written copy of the contract which you can read to check it out and determine for yourself if your hard earned money is being well spent. I was personally assured by their lying sales staff that I would receive a detailed copy of the "plans" benefits and exclusions within 3 to 5 days after purchase and to date, after 3 succinct requests for a written copy of the "plan" the company never provided one and when we attempted to file a claim for our hot water heater which went out it was flatly denied and we were told that according to the "plans" written articles it plainly did not qualify for repair(s) or replacement. Of course I had no way of verifying that refusal because they NEVER provided a copy of the "plan". So, my wife and I began the process of not only requesting a chargeback be made to our Merrick Credit Card Account against Septic MAXX we have also began a posting of our complaints against this defrauding and scamming outfit so as to warn others. Below is a copy of our letter (sent via certified mail, return receipt requested) to Septic MAXX, Merrick Bank, the Florida's Attorney Office and to the Federal Trade Commission where Anne is being very helpful and proactive in assisting to bring these scammers/THIEVES to justice and advising us to NOT give up the fight because in reading and investigating our complaints it is easily surmised that the company and its actors including Mellisa Baum, James (?), Jack (?), Adam (?), et. al. are liars, scammers, and unconscionable thieves working with and for a fraudulent company and each and all of them along with an A.J. Larkin need to be prosecuted, fined and possibly imprisoned.
MARIA B. TREUTER
410 Sunridge Lane
McKinney, Texas 75069
July 3, 2014
P.O. Box 9201
Old Bethpage, NY 11804-900
Via: Certified Mail, Return Receipt Requested
Attention: Fraud Department
RE: Fraudulent/Scam Purchase/Charge To Credit Card #xxxxxxxxxxxx0286 on or about April 30, 2014 with respect to Septic MAXX
To Whom It May Concern:
After my husband, Kenneth W. Treuter’s telecom discussion earlier today with June he did as she instructed and contacted Septic MAXX stating that he stands by his conclusion that the aforesaid company and its sales department procured a sale and a charge to my credit card on said date by misleading, fraudulent/misrepresented statements made to him with respect to purchasing both a “septic protection” and “homeowner protection” plan which would protect us from septic system charges and repair or replacement of home appliances, wiring, plumbing etc. At said time he requested and was assured that he would receive a “policy”/written contract detailing the protections and exclusions covered in the company’s protection plans/insurance policies. To date we have never received such written contracts and even though he requested the same three additional times the company has never provided anything but four glossy pamphlets titled SEPTIC MAXX “Maximum Security For Septic Systems” with a cover letter electronically singed by James Jackson, Customer Service. At no time has the company or its staff provided any document with respect to the “homeowner’s plan, ” i.e. American MAXX. I believe that if they had we would have immediately, upon examining the contract and thoroughly reading it, cancelled the sale and demanded a refund. It occurs to us that the company realized such and purposely never tendered a copy of the so-called homeowner’s protection plan.
Yesterday, July 2, 2014, when we attempted to use the “homeowner’s protection plan” (American MAXX) to address the issue of our hot water heater having gone out our claim was flatly denied by Septic MAXX’s/American MAXX’s supposed “administrator” (Universal Administrator). When my husband called Septic MAXX so as to make a strong exception to said denial, he, through a lengthy discussion with an individual identified as Melissa clearly stated his complaint about the matter it obvious to him that the company had defrauded him and outright lied to him at the time of the sale with respect to the pointed assurances given to him by one James Jackson. My husband and I are now, more than at any previous time, thoroughly convinced that the company and its “plans” are indeed scams and that their sales staff knowingly, wilfully, and purposely used fraudulent statements about the so-called “plans” to oversell the “plans” and their, for all practical purposes, no-existent benefits and coverage in order to procure a sale.
After my husband called Septic MAXX today Melissa answered the phone and my husband requested to speak to James Jackson and after an long wait when put on hold he was finally connected to an individual identifying himself as Adam who stated that he would easily resolve our complaint by issuing a pro-rata refund. Further, Adam stated that he would figure the amount of the refund and email my husband wherein such would be stated and that the company would then to issue the refund amount back to our credit card within three (3) to five (5) business days. My husband was further assured that the promised email would be sent by the end of the day (which should have been by 4:00 P.M., Texas central daylight time). And when it became obvious that the email was not going to be sent, my husband then once again called the company and was connected to an individual who at first identified himself as “Jack” and then as “John”. That individual stated that he was aware of my husband’s previous conversation with Adam and that as soon as the company’s computer was fixed (repaired?) my husband would receive the promised email. However, the email was never sent or received.
The bottom line is this: we do not want to hear from and/or deal with anymore of Septic MAXX or its staff with their misrepresentations, outright lies, and fraudulent activities. We want a full refund and a CHARGEBACK made against Septic MAXX so the full amount of the April 30, 2014 charge is cancelled and removed from our Merrick Bank Visa Account balance.
We are also advising Ms. Pam Bondi, Florida’s current Attorney General, through her office’s consumer protection division (Office of the Attorney General, PL-01 The Capitol Tallahassee, Florida 32399-1050 - Telephone: (850) 414-3990) and request that the Attorney General’s office use its good office and enforcement powers to address our complaint and serious concerns for the protection of other potential victims. We, in no uncertain terms, have a good faith belief and therefore do believe that Septic MAXX (at the least in our particular dealing with them) has proven itself to be a scam and a fraudulent company and we are requesting that it be thoroughly investigated and upon a finding of evidence to the same that a formal suit be filed against them through the proper judicial court system used by the Florida Attorney General’s office to protect consumers against such scams and fraudulent methods as those to which we have been subjected by Septic MAXX, American MAXX, James Jackson, Melissa, Adam, the company’s so-called claims Administrator company (which by all evidence available is not an independent company but simply a part and parcel part of Septic MAXX’s scam and defrauding company practices). Hopefully the company and its main players will find themselves indicted and prosecuted to the full extent of the law.
We shall look forward to your kind and courteous assistance in having the April 30, 2014 charge fully cancelled and the expended funds refunded to our Merrick Bank Credit Card Account.
We will continue to fully cooperate with your company through its agent(s), appeal to any and all state and federal consumer protection agencies and do all that is within our power to see that Septic MAXX is brought to justice and either shut down, prevented from calling on people such as we or ordered to cease and desist from scamming, intentionally lying to, and purposefully misrepresenting their baseless scripted selling points those from whom they seek to obtain funds for a worthless product/service, defrauding the public and carrying on their unlawful business practices.
Maria B. Treuter
Primary Card Holder
Note: In addition to our absolute commitment to prevailing in our fight to have the full amount of the charge to our credit card refunded WE SINCERELY HOPE TO ASSIST IN PREVENTING OTHERS FROM BECOMING VICTIMIZED BY SEPTIC MAXX AND IT'S DBA'S, ALL OF WHICH ARE SCAMS. IF AND WHEN THE CALL YOU SIMPLY HANG UP ON THEM AND CAUTION THEM NOT TO CALL YOU AGAIN AND DEMAND THAT YOUR NAME AND PHONE NUMBER BE ADDED TO THEIR DO NOT CALL LIST.